Skip to main content
Popular insights
CX Certifications Journey Mapping Tools Types Of Customer Data
Join Community
Join Community Join Community
Career

2026’s Most Active CX Meetups & Networking Groups

Sugandha Mahajan
By
Sugandha Mahajan
Sugandha Mahajan

Sugandha is the Editor of The CX Lead. With nearly a decade of experience shaping content strategy and managing editorial operations across digital platforms, Sugandha has a deep understanding of what drives audience engagement. Her passion lies in translating complex topics into clear, actionable insights—especially in fast-moving spaces like SaaS, digital transformation, and customer experience. At The CX Lead, she’s focused on elevating the voices of CX innovators and creating content that helps practitioners succeed at work. Interested in being reviewed? Find out more here.

More about Sugandha
QUICK SUMMARY

Need fresh ideas on AI, retention, or tool selection? CX meetups and networking groups connect you with peers who've solved what you're facing. Find local chapters and virtual communities here.

Cx meetups networking groups best events 74698

As a CX leader, when you're deciding between two analytics platforms, testing a new feedback loop, or figuring out if your AI chatbot is actually helping, talking to peers who've been there beats another vendor demo. The best CX meetups and networking groups give you access to practitioners solving similar problems—people who'll share what worked, what flopped, and what they'd do differently. I've pulled together local chapters for face-to-face conversations, virtual communities you can join from your desk, and groups where you can ask honest questions and get straight answers.

16 CX Meetups and Networking Groups That Made It To My Shortlist

  1. Customer Service Collective meetups — For customer success professionals
  2. CXPA Online Community — For customer experience professionals
  3. Customer Experience Community of New York — For CX professionals using Adobe solutions in NYC
  4. Customer Experience Critique — For interaction and UX designers seeking product critiques
  5. CuSP: A Chicago Customer Success Community — For customer success and professional services practitioners in Chicago
  6. Toronto’s CX Professionals Group — For CX professionals in the Greater Toronto Area
  7. AI for Customer Success & Retention — For data scientists and CRM leaders applying AI to retention and churn
  8. Portland Customer Experience Group — For CX leaders in Portland discussing strategy and tactics
  9. CX Professionals — For customer experience professionals on Facebook
  10. Customer Experience MeetUp — For CX leaders and partners in Kirkland, WA
  11. Sydney Creative Customer Experience (CCX) — For CX and UX designers and leaders in Sydney
  12. Service Design Network — For service design practitioners across sectors
  13. User Experience Professionals Association (UXPA), NJ chapter — For UX professionals in New Jersey
  14. Support Driven Community (Virtual Meetups) — For customer support professionals
  15. San Francisco Customer Support Meetup — For customer support professionals in SF exploring SaaS tools
  16. Customer Experience Council — For senior customer experience executives at large organizations

Best CX Meetups and Networking Groups Overviews

1. Customer Service Collective meetups — For customer success professionals

Overview: Local, in-person meetups organized by Customer Success Collective for people working in customer success. Events focus on networking and sharing practical lessons from the field.

Why Join: The Customer Service Collective meetups connect customer success professionals in their local area to exchange tactics and discuss challenges face-to-face. Being part of the CSC ecosystem also provides access to resources like templates, videos, articles, podcasts, and webinars when you join their broader community, helping you keep pace with evolving expectations in CS and retention programs.

Join Community

Unlock more content to help you turn AI into leverage, design experiences that build trust, and drive business impact.

Have an account? Log In

Step 1 of 2

This field is for validation purposes and should be left unchanged.
Name*
This field is hidden when viewing the form

2. CXPA Online Community — For customer experience professionals 

Overview: A global, member-based community from the Customer Experience Professionals Association. It provides a resource library, learning events, and peer Q&A.

  • Audience: Customer experience practitioners and leaders
  • Membership Cost: $299
  • Platform: CXPA Online Community, Resource Library, Learning Events

Why Join: The CXPA Online Community offers member-only resources, “Ask the Community” peer advice, learning events, and career tools, plus access to CX certification pathways. It’s useful if you want vetted practices, quick peer input, and a global network without vendor noise.

Join Community
Access practical AI frameworks, peer-led conversations, and strategic CX insights.

Access practical AI frameworks, peer-led conversations, and strategic CX insights.

This field is for validation purposes and should be left unchanged.
Name*
This field is hidden when viewing the form

3. Customer Experience Community of New York — For CX professionals using Adobe solutions in NYC

Overview: A member-led Meetup group for practitioners of Adobe solutions to share best practices and network in New York.

  • Audience: CX and marketing technologists working with Adobe Experience Cloud/Platform
  • Size: 2,279 members
  • Platform: Meetup

Why Join: The Customer Experience Community of New York hosts events where Adobe solution practitioners share real use cases and success stories. It’s a practical way to compare approaches, learn platform-specific tactics, and build a local network working on similar CX stacks.

4. Customer Experience Critique — For interaction and UX designers seeking product critiques

Overview: A Meetup group focused on expert reviews of products and services, covering interaction design, usability, visual design, and prototyping.

  • Audience: Interaction designers, UX designers, product teams seeking feedback
  • Size: 785 members
  • Platform: Meetup

Why Join: The Customer Experience Critique runs critique sessions and portfolio/product reviews with a track record of 60+ past events and high attendee ratings. It’s a direct way to get actionable feedback grounded in usability and CX practice.

5. CuSP: A Chicago Customer Success Community — For customer success and professional services practitioners in Chicago 

Overview: A Chicago-based community focused on Customer Success and Professional Services, with regular networking and knowledge-sharing events.

  • Audience: Customer Success and Professional Services practitioners and leaders
  • Size: 408 members
  • Membership Cost: Event-based fees (e.g., a recent event listed at $30 per person)
  • Platform: Meetup

Why Join: The CuSP: A Chicago Customer Success Community hosts local meetups and co-branded events (e.g., with Women of Customer Success), making it easy to exchange tactics on CS/PS operations and build peer relationships in the Chicago market.

6. Toronto’s CX Professionals Group — For CX professionals in the Greater Toronto Area 

Overview: A local Toronto Meetup for CX professionals to network and share best practices.

  • Audience: CX leaders and practitioners; adjacent roles in product and marketing
  • Size: 40 members
  • Platform: Meetup

Why Join: The Toronto’s CX Professionals Group offers small-group discussions and local connections, helping members compare playbooks and approaches tailored to the Canadian market and the GTA community.

7. AI for Customer Success & Retention — For data scientists and CRM leaders applying AI to retention and churn 

Overview: A Meetup group focused on AI-driven churn prediction and retention strategies.

  • Audience: Customer success leaders, business owners, data scientists, CRM specialists
  • Size: 23 members
  • Platform: Meetup

Why Join: The AI for Customer Success & Retention group centers discussions on AI applications in churn and retention, connecting technical and go-to-market roles to share methods and tools in a focused setting.

8. Portland Customer Experience Group — For CX leaders in Portland discussing strategy and tactics 

Overview: A Portland-area Meetup holding discussions and roundtables on CX strategy and leadership.

  • Audience: CX leaders and practitioners
  • Size: 37 members
  • Platform: Meetup

Why Join: The Portland Customer Experience Group’s roundtables encourage practical exchange on current CX challenges and modernization efforts, giving local leaders a consistent forum for peer input.

9. CX Professionals — For customer experience professionals on Facebook

Overview: A Facebook group for CX professionals around the world.

  • Audience: Customer experience professionals
  • Size: 84 members
  • Platform: Facebook Group

Why Join: The CX Professionals group is a Facebook community for CX practitioners. The group is moderated by CXForum.io, and is meant for substantive discussions about CX in practice and the adoption of new technology.

10. Customer Experience MeetUp — For CX leaders and partners in Kirkland, WA

Overview: A Kirkland-based Meetup for CX leaders and partners to share best practices and discuss trends.

  • Audience: CX strategy and delivery professionals
  • Platform: Meetup

Why Join: The Customer Experience MeetUp provides a local forum to trade insights and talk through CX challenges with peers in the Kirkland area.

11. Sydney Creative Customer Experience (CCX) — For CX and UX designers and leaders in Sydney 

Overview: A large Sydney community for CX/UX professionals to hear speakers, network, and discuss design and usability topics.

  • Audience: CX and UX leads, service design leaders, experience designers, strategists, students
  • Size: 3,729 members
  • Membership Cost: Free
  • Platform: Meetup

Why Join: The Sydney Creative Customer Experience (CCX) group runs speaker-led events and community discussions across UX and CX, offering access to a broad, active network and regular content on design practice.

12. Service Design Network — For service design practitioners across sectors 

Overview: A global non-profit advancing service design through chapters, conferences, publications, and accreditation.

  • Audience: Service design practitioners in agencies, businesses, government, and academia
  • Size: Global, multi-chapter network
  • Membership Cost: Varies by membership category and country
  • Platform: Regional chapters organize meetups and networking events

Why Join: The Service Design Network provides international conferences, as well as local in-person networking events, and accreditation, creating structured avenues to learn, share case work, and benchmark practice across regions and sectors.

13. User Experience Professionals Association (UXPA), NJ chapter — For UX professionals in New Jersey 

Overview: The New Jersey chapter of UXPA connects UX practitioners through events, workshops, and networking.

  • Audience: UX professionals and students at all levels
  • Size: 1,654 members
  • Membership Cost: Free
  • Platform: Meetup

Why Join: The UXPA NJ chapter hosts discussions and workshops on skills and careers (e.g., roundtables on getting hired), giving local UXers a steady calendar for learning and connection.

14. Support Driven Community (Virtual Meetups) — For customer support professionals

Overview: A global community dedicated to customer support as a career, with events, resources, and a job/salary hub.

  • Audience: Customer support practitioners and leaders
  • Size: 30,000+ around the globe
  • Membership Cost: Varies by event
  • Platform: Website; events (summits/expo), newsletter

Why Join: The Support Driven Community features a large peer base, a salary database, a weekly job roundup, and annual events like summits and an expo in multiple cities. The community also hosts regional talks in different chapters, which can be a great way to network in your city.

15. San Francisco Customer Support Meetup — For customer support professionals in SF exploring SaaS tools 

Overview: A Meetup for customer support discussions in San Francisco, with emphasis on SaaS tools and sharing experiences.

  • Audience: Customer support professionals using or evaluating SaaS
  • Size: 44 members
  • Platform: Meetup

Why Join: The San Francisco Customer Support Meetup is a place to compare SaaS product features and exchange support practices with local peers; check the page for updates on upcoming events.

16. Customer Experience Council — For senior customer experience executives at large organizations 

Overview: A Council from The Conference Board for senior executives responsible for CX strategy and execution.

  • Audience: Senior CX executives
  • Platform: The Conference Board Council program (member-exclusive, vendor-free)

Why Join: The Customer Experience Council provides a confidential, vendor-free environment for senior leaders to exchange practices, discuss challenges, and access expert briefings and research through The Conference Board.

What’s Next?

Subscribe to our newsletter for the latest CX insights, how-to guides, strategies, and resources from top experts in the CX field.

Sugandha Mahajan
By Sugandha Mahajan

Sugandha is the Editor of The CX Lead. With nearly a decade of experience shaping content strategy and managing editorial operations across digital platforms, Sugandha has a deep understanding of what drives audience engagement. Her passion lies in translating complex topics into clear, actionable insights—especially in fast-moving spaces like SaaS, digital transformation, and customer experience. At The CX Lead, she’s focused on elevating the voices of CX innovators and creating content that helps practitioners succeed at work. Interested in being reviewed? Find out more here.

Follow the author: Opens new window
You may also like