18 Best Live (& on-demand) CX Webinars, Workshops, Roundtables & Talks for 2026
Your customers won’t wait for your roadmap. You have targets to hit, churn to cut, and a team that needs new skills. The right CX webinars and workshops can give you practical ways to fix broken journeys, raise satisfaction, and prove value to your leaders. They connect you with other customer experience leaders tackling the same problems, whether that's keeping agents engaged during transformation or building business cases that finance actually approves.
I’ve put together a list of the 18 best CX webinars, workshops, roundtables, and talks worth your time in 2026. Some are live events where you can ask questions and compare notes with peers. Others are on-demand so you can learn on your schedule. All of them focus on practical strategies for leading customer experience teams through real change.
Top CX Webinars, Workshops, Roundtables & Talks in 2026 Shortlist
Here’s a shortlist of the best CX webinars, workshops, roundtables, and talks I think are worth attending in 2026:
Join Community
Unlock more content to help you turn AI into leverage, design experiences that build trust, and drive business impact.
Have an account? Log In
- The Customer Experience Landscape 2026 - 28 January, 2026
- Get Ahead of 2026’s Biggest CX Shifts with Practical Insights that Drive Real Impact - 3 February, 2026
- The Agentic AI Frontline - 12, 19, 26 February, 2026
- All Access: AI Revolution in CX 2026 - 24–25 March, 2026
- Redesign the Frontline Role for AI’s Impact - 26 March, 2026
- All Access: Digital CX 2026 - 21–22 April, 2026
- The Next Generation of Customer Experience - On-Demand
- Reimagining Excellence in CX and Adding Value to Your Brand - On-Demand
- What Business Leaders Get Wrong About CX—and How to Fix It - On-Demand
- Future-Proofing CX with AI: From Self-Service to Agent Empowerment - On-Demand
- Predictions 2026 APAC: B2C Marketing, CX & Digital - On-Demand
- 2026 Budget Planning: Level Up CX Tools, Tactics, And Teams For Impact - On-Demand
- Measure What Matters: Your Guide To CX Success - On-Demand
- Customer Experience in the Digital Age - On-Demand
- Building Best-in-Class Customer Experience Workshop - 4 March, 2026
- CX Roundtable - Dates TBA
- NextGen CX Practice Lab - On-Demand
- CX Talks - On-Demand
14 Best CX Webinars of 2026
Below are my summaries of the best CX webinars and workshops that made it onto my shortlist. My reviews offer a look at each event’s dates (or if they are on-demand) and unique offering.
1. The Customer Experience Landscape 2026 - January 28, 2026
This 30-minute webinar from TLF Research gives you a clear view of 2026 CX trends in a tight format. It’s led by Stephen Hampshire and suits CX leaders who want a research-based update they can use with their teams.
Why attend? You’ll hear practical guidance on contextual intelligence, instant resolution, real-time insights, how to balance AI with people, data readiness, and choosing the right CX metrics. Use it to stress-test your roadmap and sharpen priorities.
2. Get Ahead of 2026’s Biggest CX Shifts with Practical Insights that Drive Real Impact - February 3, 2026
This webinar is run by Everest Group for CX leaders who want a clear view of 2026 priorities. Their experts focus on which CX and AI trends matter and how they affect customers and frontline teams. It’s organized by Everest Group.
Why attend? You’ll get analyst-led, practical takeaways you can share with your team. Expect guidance on where to place bets, what to pause, and how to link actions to outcomes. Use it to align your 2026 roadmap and set clear next steps.
3. The Agentic AI Frontline - February 12, 19, and 26, 2026
This three-part masterclass series is built for CX and IT leaders who want lessons from real enterprise deployments. It’s organized by NiCE and features speakers from E.ON and Henkel Consumer Brands, plus analysts from Metrigy and CMP.
You’ll hear from Ștefania Cătălina Chiteală (E.ON), Christian Hohmann (Henkel Consumer Brands), Robin Gareiss (Metrigy), Nicole Kyle (CMP), and NiCE Cognigy leaders.
Why attend? You’ll get practical guidance to move beyond pilots: how to redesign journeys for autonomy, build the right data and integration base, and set governance that enables scale. Analysts add clear views on orchestration and where it creates advantage so you can align your roadmap with what works in production.
4. All Access: AI Revolution in CX 2026 - March 24-25, 2026
All Access: AI Revolution in CX 2026 is a free webinar series for CX, digital, and contact center leaders. Across two days, you’ll hear guidance on AI ROI, governance, risk, and how AI changes customer journeys. It’s organized by CX Network.
Why attend? You’ll get plain advice on what works now: voice and multimodal AI basics, where it helps, and where it can hurt. Sessions focus on practical steps you can try with your team, from setting guardrails to proving outcomes. Use it to shape your AI roadmap and set near-term actions that matter.
5. Redesign the Frontline Role for AI’s Impact - March 26, 2026
This Gartner webinar is for customer service and support leaders who need to rethink frontline roles as AI scales. You’ll get analyst insights backed by Gartner research and real-world examples.
Why attend? You’ll learn how to adjust roles, skills, and workflows for AI-augmented service, and how to set goals and measures that fit new ways of working. Expect clear, research-based steps you can use to brief your team and plan next moves.
6. All Access: Digital CX 2026 - April 21-22, 2026
All Access: Digital CX 2026 is a free CX Network webinar series for CX, digital, and contact center leaders. It focuses on digital journeys, AI, and data-led design across two days. Speakers listed include John McCauley, Elizabeth Tobey, Charles Juba, and Adie Luff.
Why attend? You’ll get focused sessions on journey orchestration, personalization, measurement, and agent tools. Expect practical steps you can apply fast, like picking AI use cases, setting guardrails, and tying work to outcomes. Use it to align your team around a simple digital CX plan for the next quarter.
7. The Next Generation of Customer Experience - On-Demand
This on-demand Qualtrics session shares 2026 CX trends drawn from a global study of 20,000 consumers. It’s built for CX leaders who want data-backed guidance and clear actions. Speakers include Isabelle Zdatny.
Why attend? You’ll use fresh consumer data to check your roadmap and spot gaps. The content focuses on what customers value now and how tech trends change expectations. Watch on your own time, bring key points to your team, and turn them into simple next steps for retention and experience gains.
8. Reimagining Excellence in CX and Adding Value to Your Brand - On-Demand
This on-demand session features Jim Gallagher, Nordstrom’s VP of Customer Care & Fraud. He explains how Nordstrom keeps service effortless and delightful through change, and the principles behind its customer-first approach. The organizer is Gladly.
Why attend? You’ll learn how to shift CX from a cost center to a value driver and how to use AI for proactive, personalized support. You’ll leave with ideas to raise service standards, keep the human touch, and set near-term actions your team can apply across journeys and measures.
9. What Business Leaders Get Wrong About CX—and How to Fix It - On-Demand
This on-demand webinar by Five9 is for business and CX leaders who want a clear view of where leadership beliefs don’t match customer needs. It explores how AI and digital channels shape expectations and loyalty.
Why attend? You’ll get direct guidance on fixing the most common CX missteps leaders make. Expect practical ways to spot perception gaps, focus on moments that matter, and tie AI work to measurable outcomes. Use it to brief your team, adjust your priorities, and set next steps that improve experience and retention.
10. Future-Proofing CX with AI: From Self-Service to Agent Empowerment - On-Demand
This on-demand webinar shows how brands use Generative AI, Conversational AI, and Natural Language Processing to deliver always-on self-service and stronger agent assist. It’s for CX, digital, and contact center leaders who want clear steps to apply AI.
You’ll learn how to balance automation with human oversight and how to empower agents with the right tools. The content covers practical ways to achieve ROI across customer journeys and operations. Five9 organizes it.
Why attend? You’ll see real examples of GenAI and conversational flows that reduce effort while keeping the human touch. Sessions focus on picking the right use cases, setting guardrails, and measuring impact so you can brief your team and move from pilot to scale with confidence.
11. Predictions 2026 APAC: B2C Marketing, CX & Digital - On-Demand
This on-demand Forrester webinar shares 2026 predictions for APAC B2C marketing, CX, and digital leaders. It’s built for executives and practitioners who want analyst-backed views on what will shape customer behavior and brand value in the region.
Why attend? You’ll get clear guidance on where to invest your time and budget, with a focus on actions that fit APAC realities. Expect practical advice on AI use, data readiness, and how to balance value, trust, and growth. Use it to brief your team and set focused next steps for 2026.
12. 2026 Budget Planning: Level Up CX Tools, Tactics, And Teams For Impact - On-Demand
This on-demand webinar is for CX leaders who need to plan 2026 budgets with clarity. You’ll get analyst research on how to fund tools, tactics, and team skills that lift outcomes. It focuses on data-driven choices and practical ways to show ROI. Forrester organizes it.
Why attend? You’ll learn where to spend, where to pause, and how to defend your plan. The content covers budget allocation, low-cost wins, and methods to measure impact. Use it to align your team on priorities, set targets that matter, and move from ideas to funded actions.
13. Measure What Matters: Your Guide To CX Success - On-Demand
This on-demand Forrester webinar is for CX leaders who want a metrics framework that ties work to outcomes. It shares how to align measures to business goals and avoid common pitfalls. Speakers include Martin Gill, Maxie Schmidt, and Pete Jacques.
You’ll get clear steps to pick the few metrics that matter and how to use them to drive action across teams. The focus is practical: what to track, how to report it, and how to ensure leadership buys in.
Why attend? You’ll learn how to connect VoC, operational, and financial metrics so your team can make better decisions. Expect guidance on building a simple measurement plan, setting targets, and sharing results that prompt action. Use it to tighten your dashboard and show progress that holds up under scrutiny.
14. Customer Experience in the Digital Age - On-Demand
This on-demand webinar from Applied Systems focuses on creating a personalized, engaging customer experience that drives retention, referrals, and sales for your brokerage. It’s built for insurance leaders who want practical steps, not theory.
You’ll learn how to align digital touchpoints with customer needs and turn each interaction into value for your book. The content focuses on simple ways to improve service quality and strengthen relationships across channels.
Why attend? You’ll get clear tactics to modernize service without adding complexity. Expect ideas to personalize outreach, improve response speed, and make self-service useful. Use it to coach your team, update your playbook, and set near-term actions that grow loyalty and revenue.
4 Best CX Workshops, Roundtables & Talks in 2026
15. Building Best-in-Class Customer Experience Workshop - London, England, UK (March 4, 2026)
- Dates: March 4, 2026
- Location: Hallam Conference Centre
- Pricing: From £495
This one-day CX Alliance workshop brings together a cohort of 40 CX professionals in Central London. You’ll learn from Chair Martin Newman and the CXA Advisory Board, with practical frameworks to prove ROI and identify quick wins. Registration includes lunch and access to The Retail Bulletin Customer Centric Conference 2026 running alongside.
You’ll receive a “5 x 8” playbook (five key CX themes, eight steps each) and a copy of Martin Newman’s book, ROI Reimagined. The format mixes expert guidance with peer discussions to help you apply ideas to your organisation right away.
Why attend? You’ll leave with clear models to show CX as a growth driver, plus tools to prioritise the must-do work. The small-group setup helps you test plans, learn from peers across sectors, and set actions your team can use immediately.
16. CX Roundtable - Date TBC
- Dates: TBA
- Location: Virtual
This invite-only forum gathers senior CX leaders for small, moderated, 45-minute discussions on high-impact topics. Sessions group similar, non-competitive companies and roles to keep conversations focused and useful. Pulse Insights organizes it.
Why attend? You’ll trade practical tactics with peers on AI in CX, turning insights into action, preventing churn, and building loyalty. The format is sales-free and curated, so you get candid views and ideas you can apply right away. Use it to test your plans, pressure-test priorities, and build connections that help your team move faster.
17. NextGen CX Practice Lab - On-Demand
This on-demand series from Qualtrics features six sessions that cover 2026 consumer trends, a journey mapping workshop, building a CX roadmap, applied AI, a practical team guide, and how to show financial value. It’s built for CX leaders and teams who want clear, hands-on instruction.
Why attend? You’ll get step-by-step sessions you can watch anytime, then use with your team. Expect practical exercises on mapping journeys, picking AI use cases, and proving impact with simple financial logic. Use it to align on a roadmap, close skill gaps fast, and link your work to outcomes leadership cares about.
18. CX Talks - On-Demand
CX Talks is an on-demand video interview series from CX Network for CX, digital, and contact center leaders. Each episode shares expert views on AI in service, VoC, journey design, and measurement. You get short, practical insights you can use with your team.
Why attend? You can watch focused interviews anytime and pull out clear actions for roadmaps, coaching, and metrics. Episodes cut through buzzwords and show real tactics that improve journeys and outcomes. Use it to spark team discussions and set next steps that fit your goals.
What's Next?
Subscribe to our newsletter for the latest CX insights, how-to guides, strategies, and resources from top experts in the CX field.