14 Best Live (& on-demand) CXO Webinars, Workshops, Roundtables for 2026
You're balancing growth targets with cost pressure. The board wants proof that your AI investments will pay off. You need to improve retention and customer satisfaction while managing team capacity. And you don't have time for vendor pitches or theoretical sessions that don't connect to your day-to-day reality.
I've pulled together the best CXO webinars, workshops, and roundtables for 2026—sessions led by practitioners who understand the constraints you're working under. You'll find programs with live Q&A where you can get answers to your specific challenges, plus on-demand options you can watch when your calendar allows.
Use this to plan your own professional development. Pick three sessions that align with your current priorities and block the time now. Take notes on what you can test in your organization within 30 days. You'll learn from peers facing similar pressures, pick up approaches you can adapt to your context, and keep your strategy moving forward.
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Top CXO Webinars, Workshops & Roundtables in 2026 Shortlist
Here's a shortlist of the best CXO webinars, workshops, and roundtables I think are worth attending in 2026:
- Get Ahead of 2026’s Biggest CX Shifts with Practical Insights that Drive Real Impact - 3 February, 2026
- The Agentic AI Frontline - 12, 19, 26 February, 2026
- AI Revolution in CX 2026 - 24–25 March, 2026
- Digital CX 2026 - 21–22 April, 2026
- AI + Data in CX - 2–3 June, 2026
- Customer Experience Management - 18–19, August 2026
- The Next Generation of Customer Experience - On-Demand
- What Business Leaders Get Wrong About CX—and How to Fix It - On-Demand
- Future-Proofing CX with AI: From Self-Service to Agent Empowerment - On-Demand
- 2026 Budget Planning: Level Up CX Tools, Tactics, And Teams For Impact - On-Demand
- How Leaders Are Rethinking Customer Experience with AI - On-Demand
- Building Best-in-Class Customer Experience Workshop - London, 4, March 2026
- CX Roundtable - Dates TBA
- NextGen CX Practice Lab - On-Demand
11 Best CXO Webinars of 2026
Below are my summaries of the best CXO webinars and workshops that made it onto my shortlist. My reviews offer a look at each event’s dates, location, pricing, and unique offering.
1. Get Ahead of 2026’s Biggest CX Shifts with Practical Insights that Drive Real Impact - February 3, 2026
This is a one-hour webinar focused on the CX and AI shifts that matter in 2026 and how they affect customers and frontline teams. You’ll hear from Everest Group experts who share research-led insights for near-term planning.
Why attend? You get practical guidance on which CX bets to make this year and why. The session zeroes in on outcomes for customers and frontline staff, helping you cut noise and focus on actions your team can test and scale.
2. The Agentic AI Frontline - February 12, 19, and 26, 2026
The Agentic AI Frontline is a three-part masterclass series for CX and IT leaders who want lessons from live, enterprise deployments. It’s organized by NICE and features customers, practitioners, and analysts.
Speakers include Ștefania Cătălina Chiteală (E.ON), Jarrod Davis (NiCE Cognigy), Christian Hohmann (Henkel Consumer Brands), Markus Ring (NiCE Cognigy), Robin Gareiss (Metrigy), Nicole Kyle (CMP), and Alan Ranger (NiCE Cognigy).
Why attend? You’ll see how peer teams scale agentic AI beyond pilots, with clear models for journeys, data, and governance. The series blends customer case studies and analyst views, so you can compare playbooks and spot failure patterns. You leave with steps your team can test quickly and build on.
3. AI Revolution in CX 2026 - March 24–25, 2026
AI Revolution in CX 2026 is a free, two-day virtual series from CX Network for CX, contact center, and digital leaders. It focuses on applied AI across service, support, and customer journeys.
You’ll find sessions built for practical use: how teams deploy AI, measure impact, and manage risk. If you’re mapping AI pilots to outcomes or scaling early wins, this format helps you compare approaches and plan next steps.
4. Digital CX 2026 - April 21–22, 2026
Digital CX 2026 is a free, two-day virtual webinar series for CX, digital, and contact center leaders. You’ll hear from expert speakers focused on digital journeys and customer outcomes.
You’ll get sessions on what works now in digital CX and where to place bets next. If you’re planning roadmaps, this CX Network series helps you compare approaches and align teams around practical steps.
5. AI + Data in CX - June 2–3, 2026
AI + Data in CX is a free, two-day virtual webinar series from CX Network for CX, digital, and analytics leaders. It focuses on data as the foundation for AI‑driven customer experiences and features expert-led sessions. You’ll get applied guidance for using data to power AI across customer journeys.
Why attend? You’ll get clear talks on data strategy, architecture, governance, and measurement that link AI work to outcomes. Sessions emphasize practical steps and real examples you can copy. You and your team can compare playbooks and leave with actions to test fast.
6. Customer Experience Management - August 18–19, 2026
Customer Experience Management is a two-day virtual webinar series for CX, service, and contact center leaders. The 2026 theme is Building Scalable, Customer‑Centric Service Operations. You’ll hear from practitioners and solution experts on approaches to scale around the customer.
You can use the sessions to align your team on priorities and gather ideas for execution. The content at this CX Network event targets leaders who own service performance and customer outcomes.
Why attend? You get a focused, mid‑year program on scaling service operations. It’s virtual and free, so your team can join live or pick sessions that fit their goals. Use it to benchmark your roadmap and pressure-test plans for people, process, and tech.
7. The Next Generation of Customer Experience - On-Demand
The Next Generation of Customer Experience is an on‑demand, 1‑hour Qualtrics webinar on 2026 consumer and technology trends and how to put them into practice. It’s organized by Qualtrics. Speakers include Isabelle Zdatny, Head of Thought Leadership at the Qualtrics XM Institute.
Why attend? You get research‑backed trends with clear steps to act. The session shows how to turn insights into loyalty moves you can test with your team. Being on‑demand, you can watch it when it fits and share clips to align stakeholders.
8. What Business Leaders Get Wrong About CX—and How to Fix It - On-Demand
This is an on‑demand webinar for CX, operations, and business leaders. It explores the gap between what leaders think customers want and what customers actually value, drawing on the Five9 Business Leaders CX Report. It’s organized by Five9.
Why attend? You’ll get a blunt look at common CX missteps and how to correct them with AI, digital channels, and better agent roles. The session focuses on practical moves you can test fast and measure. Watch on your own time and share takeaways with your team to align plans.
9. Future-Proofing CX with AI: From Self-Service to Agent Empowerment - On-Demand
This on-demand Five9 webinar explores how AI supports both self-service and human agents across the contact center. You’ll learn about generative AI and NLP use cases, governance, and where human oversight fits. It’s built for CX, operations, and IT leaders who need practical steps to show ROI.
You’ll see how to balance automation with agent enablement, so you don’t trade CSAT for cost cuts. Sessions cover responsible AI rollout, data needs, and simple metrics to track value. Use it with your team to spot quick wins in deflection, containment, and assisted service.
10. 2026 Budget Planning: Level Up CX Tools, Tactics, And Teams For Impact - On-Demand
This on-demand, 45‑minute Forrester webinar helps CX leaders plan 2026 budgets that support customer outcomes. It’s built for CX and operations executives who need clear guidance on where to invest. Speakers include Martin Gill and Senem Guler Biyikli.
Why attend? You get analyst-backed direction on tools, tactics, and team skills that pay off. The format is short and practical, so you can watch, share with your team, and decide next steps fast. It also includes bonus budget planning resources you can use right away.
11. How Leaders Are Rethinking Customer Experience with AI - On-Demand
This on-demand webinar is for CX, product, and digital leaders who want practical ways to apply AI to customer journeys. It’s organized by Harvard Business Review and features Adam Brotman and Andy Sack sharing lessons and examples from leaders.
You’ll hear how teams rethink customer touchpoints, roles, and measures as AI scales. The session focuses on what works, where to start, and how to show CX impact on ROI.
Why attend? You get a clear, executive view on AI in CX—what to build, buy, or pause. The content pairs real cases with simple frameworks you can use to align your team, set guardrails, and pick pilots that link to revenue, retention, and cost.
3 Best CX Workshops & Roundtables in 2026
12. Building Best-in-Class Customer Experience Workshop - London, England, UK (4 March 2026)
- Dates: March 4, 2026
- Location: Hallam Conference Centre
- Pricing: From £495
This is a one-day, in-person CX Alliance workshop for a cohort of 40 CX leaders. It focuses on proving CX ROI, peer problem-solving, and practical frameworks you can use. It’s organized by CX Alliance and chaired by Martin Newman.
You’ll work with experts on ROI models and a “5 x 8” playbook of actions. The day includes lunch and access to The Retail Bulletin Customer Centric Conference 2026 running alongside. You’ll also receive Martin Newman’s book “ROI Reimagined.”
Why attend? You’ll get hands-on guidance in a small group, with time to swap tactics with peers. The agenda leans into measurable outcomes, quick wins, and tools you can take back to your team.
13. CX Roundtable - Dates TBA
CX Roundtable is an invite-only forum for senior CX leaders from enterprise and midmarket companies. Sessions are small, moderated 45‑minute discussions on high‑impact topics. It’s organized by Pulse Insights.
You’ll join curated groups of peers from non‑competitive firms to share what’s working now. Topics include AI in CX, turning insights into action, churn prevention, and loyalty. You get actionable takeaways without sales pitches.
Why attend? You get direct access to experienced CX leaders in a private, sales‑free setting. The format encourages candid problem‑solving and practical advice you can apply with your team. If you want real peer benchmarks and ideas you can test next week, this fits.
14. NextGen CX Practice Lab - On-Demand
NextGen CX Practice Lab is an on-demand series of 6 sessions from Qualtrics for CX leaders and teams. You get practical guidance on consumer trends, journey mapping, CX roadmaps, AI use cases, and proving financial value.
Why attend? You get focused, actionable sessions you can watch with your team and use right away. The content favors practice over theory, with resources to help you build plans and show impact. On-demand access lets you pace learning and align stakeholders on the next steps.
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