10 Best Digital Experience Conferences To Learn From In 2025
Staying ahead in the digital customer experience space is no easy task. With technologies evolving at lightning speed and customer expectations rising just as fast, it can feel overwhelming trying to keep up. If you're a CX leader or digital strategist, you're likely asking: Where can I learn the latest strategies, see innovative tools in action, and connect with others tackling the same challenges?
You're not alone—and that's exactly why I’ve put this list together.
In this article, you’ll find a carefully curated shortlist of the best digital experience conferences to attend in 2025—each one selected for its relevance, value, and ability to equip you with the tools and connections you need to elevate your CX game.
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Best Digital Experience Conferences in 2025 Shortlist
Here's a shortlist of the best digital experience conferences I think are worth attending in 2025:
- Customer Connect Expo - Las Vegas, NV (April 16-17, 2025)
- Customer Service & Experience West 2025 - San Diego, CA (April 29-30, 2025)
- Transform‘25 - London, UK (May 15, 2025)
- Customer Experience Strategies Summit - Toronto, Canada (May 28-29, 2025)
- CX Summit EMEA - London, UK, and digital (June 2-4, 2025)
- Customer Contact Week - Multiple locations and dates
- Digital Transformation North America - Santa Clara, CA (June 4-5, 2025)
- Customer Experience 2025 - Los Angeles, CA (June 24-26, 2025)
- UK National Contact Centre Conference - London, UK (September 30, 2025)
- Digital Transformation Conference - New York, US (October 2025)
Best Digital Experience Conferences of 2025
Below are my summaries of the best digital experience conferences that made it onto my shortlist. My reviews offer a look at each event’s dates, location, pricing, and unique offerings.
1. Customer Connect Expo - Las Vegas, NV (April 16-17, 2025)
- Dates: April 16-17, 2025
- Location: Las Vegas Convention Center, Las Vegas, Nevada
- Pricing: Register to see current pricing
- Website: Customer Connect Expo
- Social Media: X, Facebook, Instagram, LinkedIn
Overview:
Customer Connect Expo is a leading event for customer experience (CX) professionals and contact center experts. It offers a platform to explore the latest developments in customer engagement, featuring insights from top industry experts and showcasing innovative solutions for enhancing customer interactions.
Notable speakers include Wayne Simmons, Global Customer Excellence Lead at Pfizer; Vanessa Hardy Bowen, Director of Guest Care and Contact Centers at Spirit Airlines.
Why you should attend:
At Customer Connect Expo, you'll explore the latest in customer experience innovations. The event offers over 100+ speakers and 50+ hours of content, covering key topics like healthcare. You'll have the chance to connect with 200+ suppliers. It's perfect for gaining insights and networking with industry peers.
2. Customer Service & Experience West 2025 - San Diego, CA (April 29-30, 2025)
- Dates: April 29-30, 2025
- Location: Hyatt Regency La Jolla at Aventine, San Diego, California
- Pricing: Starts at $1,999
- Website: Customer Service & Experience West 2025
- Social Media: LinkedIn
Overview:
Customer Service & Experience West 2025 is a conference designed for customer experience leaders looking to refine their service strategies. It covers AI in customer service, workforce management, and customer engagement.
Keynote speakers featured include Reed Smith, Chief Consumer Officer at Ardent Health; Sri Narasimha, VP Enterprise CX at CVS Health; Tanya Johnson, VP of Customer Channels at Verizon Value.
Why you should attend:
This conference helps you stay ahead in the changing customer experience landscape. Experts will cover AI, automation, and advancements in customer experience management. You'll learn about workforce training, service personalization, and data-driven engagement through breakout sessions and interactive roundtables. It’s a great opportunity to network and gain practical solutions within the broader ecosystem of real-world customer service challenges.
3. Transform‘25 - London, UK (May 15, 2025)
- Dates: May 15, 2025
- Location : Convene, 22 Bishopsgate, London, UK
- Pricing: Register to see current pricing
- Website: Transform'25
Overview:
Transform'25 focuses on marketing and customer experience excellence. It's for professionals looking to turn customer feedback into strategic assets. The conference highlights the blend of technology with human interaction, featuring notable industry leaders.
Why you should attend:
At Transform'25, you'll get useful insights into building brand loyalty and achieving sustainable growth. The conference will highlight new tools and customer-focused strategies. You'll experience sessions that emphasize the importance of human interactions alongside technology. Your team will leave with strategies to scale responsibly and drive efficiency.
4. Customer Experience Strategies Summit - Ontario, Canada (May 28-29, 2025)
- Dates: May 28-29, 2025
- Location: Sheraton Centre Toronto Hotel, Ontario, Canada
- Pricing:
- In-person: $1,595
- Virtual: $1,395
- Website: Customer Experience Strategies Summit
- Social Media: LinkedIn
Overview:
The Customer Experience Strategies Summit is a key event for CX and CS professionals, offering insights into innovative strategies. It began over a decade ago and has featured speakers from brands like TikTok and Google. This summit is a platform for networking and learning from industry leaders.
Why you should attend:
At the Customer Experience Strategies Summit, you'll discover new ways to improve CX ROI. The event will feature over 40+ expert speakers and interactive sessions, covering key topics like artificial intelligence, customer success, and retention. You'll have the chance to network with peers and learn from top brands. The hybrid format and on-demand options make this virtual event accessible for everyone, allowing for flexible participation.
5. CX Summit EMEA - London, UK (June 2-4, 2025)
- Dates: June 2-4, 2025
- Location: Intercontinental London – The O2, London, UK
- Pricing:
- Client: €2,695
- Non-client: €2,895
- Website: CX Summit EMEA
- Social Media: X
Overview:
The CX Summit EMEA is designed for CX professionals seeking to enhance their strategies through innovation. It has been a platform for sharing insights since its inception, featuring notable speakers from leading industries. The summit provides a comprehensive view of the future of customer experience.
Why you should attend:
At the CX Summit EMEA, hosted by Forrester, you'll get to explore the latest CX strategies and technologies. The event offers keynotes, case studies, and workshops, focusing on practical applications. You'll network with industry leaders and participate in special programs like the Executive Leadership Exchange. It's ideal for gaining insights to drive CX excellence.
6. Customer Contact Week - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: Varied (see table below)
- Website: Customer Contact Week
- Social Media: LinkedIn, X, Facebook, YouTube, Instagram
The Customer Contact Week conference - Multiple Locations and Dates
| Locations | Dates | Pricing |
| Customer Contact Week | Las Vegas, NV | June 9-12, 2025 | $2,999 |
| Customer Contact Week | Nashville, TN | October 22-24, 2025 | Register to see current pricing |
Overview:
Customer Contact Week is the largest event for customer contact professionals, focusing on enhancing customer experiences through technology. Since its inception, it has featured speakers from top industries. It's ideal for decision-makers looking to improve customer engagement.
Why you should attend:
At Customer Contact Week, you'll explore the latest in customer service technology, including AI and self-service. The event will offer sessions on omnichannel strategies and workforce optimization. You'll learn from industry leaders and connect with professionals to improve your customer contact operations.
7. Customer Experience 2025 - Los Angeles, CA (June 24-26, 2025)
- Dates: June 24-26, 2025
- Location: Omni Los Angeles Hotel at California Plaza, Los Angeles, California
- Pricing:
- Complete Series: $2,495
- Sessions Only: $1,795
- Website: Customer Experience 2025
- Social Media: LinkedIn
Overview:
Customer Experience 2025 is an interactive event designed for customer experience leaders focused on innovative service strategies. It offers a unique peer-to-peer learning environment with facilitated discussions instead of traditional speaker sessions. Past participants have included executives from major brands leading CX transformation efforts.
Why you should attend:
This conference takes a hands-on approach to customer experience, encouraging collaboration and real-world problem-solving. Instead of passive presentations, you'll take part in guided discussions that inspire new ideas and strategies. You'll connect with industry peers in interactive sessions, making sure you gain practical insights you can use. If you're looking for a fresh, new, and effective way to refine your CX strategy and build lasting connections, this event is worth attending.
8. Digital Transformation North America - Santa Clara, CA (June 4-5, 2025)
- Dates: June 4-5, 2025
- Location: Santa Clara Convention Center, Santa Clara, CA
- Pricing: Starts at $699
- Website: Digital Transformation North America
- Social Media: LinkedIn, Facebook, Instagram, YouTube
Overview:
Digital Transformation North America is a premier event for industry leaders focusing on digital innovation. It attracts professionals from diverse sectors to discuss strategies in automation and sustainability. Notable speakers have included representatives from TikTok and Walmart.
Why you should attend:
At Digital Transformation North America, you'll engage with thought leaders discussing the latest in digital strategies. The event will feature over 200+ speakers and chances to connect. You and your team will explore topics like Hybrid Cloud and Robotic Process Automation. It's an essential event for staying ahead in digital transformation.
9. UK National Contact Centre Conference - London, UK (September 30, 2025)
- Dates: September 30, 2025
- Location: QEII Centre, Broad Sanctuary, Westminster, London, UK
- Pricing:
- Members: Free
- Non-members: £199 + VAT
- Website: UK National Contact Centre Conference
Overview:
The UK National Contact Centre Conference is an annual event for contact centre leaders to explore industry trends and share best practices. Organised by the CCMA, it has featured award-winning professionals discussing the evolving landscape of customer contact operations.
Why you should attend:
Attending this conference will provide you with insights into the latest industry developments and strategies. The event offers opportunities to hear from award-winning professionals and network with peers facing similar challenges. Held at the QEII Centre in Westminster, you'll also have access to a small expo showcasing the latest technologies and potential partners to enhance your contact centre operations.
10. Digital Transformation Conference - New York, US (October 2025)
- Dates: October 2025
- Location: New York Marriott Marquis, New York, US
- Pricing: TBA
- Website: Digital Conference New York
Overview:
Digital Transformation Conference brings together leaders in enterprise digital transformation. The event features expert speakers sharing insights on innovation, strategy, and business change. Attendees will gain valuable knowledge on people, technology, and processes shaping the future.
Why you should attend:
At the Digital Transformation Conference, you’ll get to learn best practices and real-world lessons from industry leaders. Gain insights into overcoming digital transformation challenges. Engage in keynotes, panel discussions, and interactive workshops. Connect with professionals driving change in enterprise technology.
Summary
Each digital cx conference provides a different perspective on digital customer experience, which is valuable for professionals trying to keep up with the fast-paced changes in the field. Whether you're into tech innovation, strategic insights, or just want to network, these events have something for everyone.
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