10 Best Digital Experience Conferences in 2026
Staying ahead in the digital customer experience space is no easy task. With technologies evolving at lightning speed and customer expectations rising just as fast, it can feel overwhelming trying to keep up. If you're a CX leader or digital strategist, you're likely asking: Where can I learn the latest strategies, see innovative tools in action, and connect with others tackling the same challenges?
That's exactly why I’ve put this list together. In this article, you’ll find a carefully curated shortlist of the best digital experience conferences to attend in 2026—each one selected for its relevance, value, and ability to equip you with the tools and connections you need to elevate your CX game.
Best Digital Experience Conference in 2026 Shortlist
Here's a shortlist of the best digital experience conferences I think are worth attending in 2026:
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- Chief Customer Officer Summit - New York, NY (March 11, 2026)
- Transform - Las Vegas, NV (March 23-25, 2026)
- AI Agent Conference - New York City, NY (May 4-5, 2026)
- Contact Centre & Customer Services Summit - Multiple locations and dates
- Customer Experience Strategies Summit - Toronto, Canada (May 12-13, 2026)
- Digital Transformation Expo North America - San Jose, CA (May 18-19, 2026)
- CX Summit EMEA - Amsterdam, Netherlands (June 8-10, 2026)
- New York Digital Experience Summit - New York, NY (July 22, 2026)
- Customer Connect Expo - Atlanta, GA (September 9-10, 2026)
- Digital Transformation Week Europe - Amsterdam, Netherlands (October 20-21, 2026)
Best Digital Experience Conferences of 2026
Below are my summaries of the best digital experience conferences that made it onto my shortlist. My reviews offer a look at each event’s dates, location, pricing, and unique offerings.
1. Chief Customer Officer Summit - New York, NY (March 11, 2026)
- Dates: March 11, 2026
- Location: Convene 360 Madison
- Pricing: Request invite
- Social Media: LinkedIn, Facebook
The Chief Customer Officer Summit is an exclusive, invite-only customer experience conference for C-suite customer leaders, focusing on CX strategy, customer journey, and customer-centric growth strategies. It offers high-level networking opportunities, insights from over 15 keynote speakers, and opportunities to collaborate with senior management professionals through focused roundtables and executive discussions.
“Thank you, Customer Success Collective for such an insightful and energizing CCO Summit. With topics from Gen AI-powered personalization to CS as a revenue-driver to power of predictive analytics to leveraging CS function for driving ESG initiatives ….it was an action-packed day."
- Sangita Ray, Seasoned Customer Success and Delivery Leader
Why attend? This summit is perfect for you and your team if you're aiming to enhance customer retention through innovative strategies. With a focus on customer-centric growth, the event offers unique networking opportunities and insights from industry leaders.
You'll gain valuable tools and strategies to align your department's goals with customer impact, making it a must-attend for senior management professionals.
2. Transform - Las Vegas, NV (March 23-25, 2026)
- Dates: March 23-25, 2026
- Location: Wynn Las Vegas
- Pricing: From $1,995
- Social media: Facebook, LinkedIn, Instagram
Transform is a major digital customer experience summit for innovators and leaders in digital transformation. This in-person event attracts over 4,000 attendees, including investors, experience leaders, and startups.
The conference covers key areas like artificial intelligence, health, culture, leadership, and the evolving digital customer experience ecosystem.
Why attend? Transform 2026 offers a unique experience, focusing on the future of work and AI. You'll engage with industry leaders and participate in workshops that challenge conventional thinking. The event also features networking opportunities and special events, such as an exclusive afterparty.
This is the perfect platform for you to explore cutting-edge ideas and connect with professionals shaping the future.
3. AI Agent Conference - New York City, NY (May 4-5, 2026)
- Dates: May 4-5, 2026
- Location: New York Hilton Midtown
- Pricing: Starts at $899-$1,399
- Social media: LinkedIn
The AI Agent Conference is a key event for those involved in artificial intelligence, automation, and autonomous systems. It features industry-leading keynote speakers, case-driven talks, and technical breakout sessions focused on generative AI and applied innovation.
Why attend? This conference offers a deep dive into agentic AI, with sessions led by top industry experts. You'll gain insights into the latest technologies and trends, network with fellow innovators, and explore new strategies to enhance your AI applications. It's an essential event for learning about AI in customer experience.
4. Contact Centre & Customer Services Summit - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: Free
- Social Media: LinkedIn, Facebook
Contact Centre & Customer Services Summit: Locations & Dates
| Locations | Dates |
|---|---|
| Radisson Hotel & Conference Centre London Heathrow | May 6-7, 2026 |
| The Manchester Deansgate Hotel | September 14-15, 2026 |
The Contact Centre & Customer Services Summit is a premier contact center event for professionals in customer service and customer experience roles. This customer experience conference connects attendees with leading solution providers through one-on-one meetings, panel discussions, keynote seminars, and curated sessions focused on customer loyalty and employee experience.
Why attend? This summit is your chance to engage with industry experts and peers in a collaborative environment. You'll gain insights into the latest trends, participate in certification programs, and explore innovative solutions tailored for the contact centre sector. It's an ideal platform for professional growth and networking.
5. Customer Experience Strategies Summit - Toronto, Canada (May 12-13, 2026)
- Dates: May 12-13, 2026
- Location: Hilton Toronto Airport Hotel & Suites & Virtual
- Pricing: Starts at $895 (virtual)-$1,295 (in-person)
- Social Media: LinkedIn
The CXS Summit is a leading customer experience conference for CX professionals across sectors such as SaaS, healthcare, retail, and telecommunications.
This summit offers over 20 hours of content, case studies, and networking, with speakers like Sebastian Cualla, Director of Midmarket Customer Success at HubSpot, and Steve Clancy, VP of Customer Success at TIME, who will cover CX strategy, customer journey, and performance metrics.
Why attend? This in-person and virtual event offers a blend of interactive sessions and presentations from industry leaders, focusing on actionable strategies to boost customer engagement and retention. It allows your team to maximize learning and networking opportunities tailored to your industry.
6. Digital Transformation Expo North America - San Jose, CA (May 18-19, 2026)
- Dates: May 18-19, 2026
- Location: San Jose McEnery Convention Center
- Pricing: Starts at $699-$849
- Social Media: Instagram, Facebook, LinkedIn
The Digital Transformation Expo North America is a premier event for IT leaders and innovators looking to explore the latest advancements in digital transformation. It features expert speakers from leading tech companies, including IBM, TikTok, and eBay.
The event offers opportunities to engage with cutting-edge technologies and strategies.
Why attend? This expo provides a platform to connect with industry leaders and discover innovative solutions to accelerate your digital transformation. With a focus on AI, IoT, and cybersecurity, it's a valuable opportunity for you and your team to gain insights and network with peers in the tech industry.
7. CX Summit EMEA - Amsterdam, Netherlands (June 8-10, 2026)
- Dates: June 8-10, 2026
- Location: Beurs van Berlage
- Pricing: Starts at €1,095 (client)-€1,295 (non-client)
- Social Media: LinkedIn
The CX Summit EMEA is a prominent event for customer experience professionals in Europe, organized by Forrester. It offers a platform for CX leaders to explore the latest trends and strategies in customer experience management. The event features expert speakers from various industries, offering valuable insights and networking opportunities.
Why attend? This summit is your chance to learn from top CX practitioners and industry experts. You'll gain practical insights to enhance your customer experience strategies. With sessions covering a range of topics, it's an ideal opportunity for you and your team to stay ahead of industry trends and build meaningful connections.
8. New York Digital Experience Summit - New York, NY (July 22, 2026)
- Dates: July 22, 2026
- Location: Conrad Hotel New York Downtown
- Pricing: TBA
- Social Media: LinkedIn
The New York Digital Experience Summit is a key event for professionals focused on enhancing digital CX. It brings together industry leaders and innovators to share insights and strategies.
Attendees will benefit from sessions led by experts in digital transformation, customer engagement, and user experience design.
Why attend? This summit is ideal for you and your team to gain insights into the latest digital strategies. With a focus on innovation and practical solutions, the event offers a chance to connect with thought leaders and peers. It's a great opportunity to discover new tools and techniques to elevate your digital experience initiatives.
9. Customer Connect Expo - Atlanta, GA (September 9-10, 2026)
- Dates: September 9-10, 2026
- Location: Georgia World Congress Center
- Pricing: Register to see current pricing
- Social Media: LinkedIn, Facebook
The Customer Connect Expo is a leading event for professionals in customer service and engagement. It is designed for those looking to enhance their customer interaction strategies.
The expo features sessions with industry experts and offers networking opportunities with peers and leaders in the field.
Why attend? At the expo, you'll explore innovative approaches to improving customer interactions. It offers hands-on workshops, expert panels, and networking sessions, providing you with the tools and insights needed to advance your customer service strategies. The event is an excellent opportunity for your team to connect with industry leaders and gain practical knowledge.
10. Digital Transformation Week Europe - Amsterdam, Netherlands (October 20-21, 2026)
- Dates: October 20-21, 2026
- Location: RAI Amsterdam
- Pricing: TBA
- Social Media: Instagram, Facebook, LinkedIn
DTW Europe is a major event for IT leaders, tech enthusiasts, and business innovators. The event focuses on the latest strategies and technologies in digital transformation.
Attendees can expect to hear from industry experts, including keynote speakers Linda Cereda, Global Head of Marketing Data at Nike; Anneke Sneevliet, Marketing and Transformation Director at Medtronic; and Paul Beelen, Head of IT and Technology PMO at Coca-Cola HBC.
Why attend? This conference is perfect for your team to explore cutting-edge digital transformation strategies. It offers a wealth of information on AI, IoT, and big data, with sessions designed to provide practical insights. Network with global leaders and discover how to drive your digital initiatives forward.
Summary
Each digital CX conference provides a different perspective on digital customer experience, which is valuable for professionals trying to keep up with the fast-paced changes in the field. Whether you're into tech innovation, strategic insights, or just want to network, these events have something for everyone. For those looking for in-depth learning beyond conferences, consider exploring customer experience design courses to expand your skillset.
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