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12 min read

12 Customer Success Conferences To Help You Innovate In 2024

By Craig Borowski

Attending customer success conferences is a game-changer for customer success managers and professionals. These events not only offer a wealth of knowledge and insights into the latest trends and strategies but also provide unparalleled networking opportunities. By engaging with peers and industry leaders, you can uncover new tools and practices that can significantly impact your work and career trajectory.

Best Customer Success Conferences 2024 Shortlist

Here's my shortlist of the best customer success conferences I think are worth attending in 2024:

  1. Customer Success Festival - Multiple dates and locations
  2. Chief Customer Officer Summit - Multiple dates and locations
  3. CX USA Exchange 2024 - Fort Lauderdale, FL (February 2024)
  4. Customer Contact Week ANZ 2024 - Gold Coast, Australia (February-March 2024)
  5. CCW Europe Exchange - London, UK (March 2024)
  6. San Francisco Customer Success Meetup - San Francisco, CA (March 2024)
  7. The Customer Show 2024 - Melbourne, Australia (May 2024)
  8. Pulse 2024 - St. Louis, MO (May 2024)
  9. Customer Experience Strategies Summit - Ontario, Canada (May 2024)
  10. Customer Contact Week Las Vegas 2024 - Las Vegas, Nevada (June 2024)
  11. Customer Experience 2024: A Frost & Sullivan Executive MindXchange - Orlando, FL (July 2024)
  12. Digital Customer Experience Summit - Toronto, Ontario, Canada (November 2024)

Best Customer Success Conferences Of 2024

1. Customer Success Festival - Multiple dates and locations

Speaker presenting at the Customer Success Festival
Presenting at the Customer Success Festival.

Overview:

The Customer Success Festival brings together a vibrant community of customer success enthusiasts from major corporations and innovative startups. It offers deep dives into topics such as customer engagement strategies, churn reduction techniques, and leveraging analytics for success. Expect to hear from top executives and thought leaders in the field.

Customer Success Festival: Multiple Dates and Locations

LocationsDates
Sheraton Austin Hotel at the Capitol | Austin, TXFebruary 13-14, 2024
etc.venues 360 Madison Avenue | New York, NYMarch 20-21, 2024
Hotel Okura Amsterdam | Amsterdam, NLMay 16-17, 2024
Las Vegas | NVMay 22-23, 2024
San Francisco Marriott Marquis | San Francisco, CASeptember 4-5, 2024
InterContinental Boston | Boston, MAOctober 16-17, 2024
Sydney | AustraliaOctober 31-November 1, 2024
Convene | Chicago, ILNovember 14-15, 2024
InterContinental London - The O2 | London, UKDecember 4-5, 2024

Why You Should Attend:

This event is your ticket to forging lasting relationships that can propel your career to new heights. It's a prime opportunity to benchmark your strategies against the industry's best, ensuring you stay ahead of the curve in these competitive times.

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2. Chief Customer Officer Summit - Multiple dates and locations

Speaker discussing at the Chief Customer Officer Summit
Speaker at the Chief Customer Officer Summit.

Overview:

The Chief Customer Officer Summit is a premier event designed for high-level executives in the customer success and experience sectors. It covers a range of topics from strategic leadership in customer success to the integration of cutting-edge technology for enhancing customer experiences. Speakers include CXOs and VPs from global corporations and innovative startups, offering insights into building effective customer success strategies and teams.

Chief Customer Officer Summit: Multiple Dates and Locations

LocationsDates
etc.venues 360 Madison Avenue | New York, NYMarch 20, 2024
InterContinental London - The O2 | London, UKDecember 4, 2024

Why You Should Attend:

This summit is a unique opportunity to upskill and broaden your strategic outlook in a field that's becoming increasingly crucial for business sustainability and growth. It provides actionable insights and a network of senior leaders, which is invaluable in today's fast-paced and customer-centric business environment.

3. CX USA Exchange 2024 - Fort Lauderdale, FL (February 2024)

Panelists at the CX USA Exchange conference
Panel discussion at the CX USA Exchange conference.

Overview:

The CX USA Exchange 2024 focuses on aligning strategies to foster an optimized, personalized, and engaging customer experience. It's designed for CX leaders tasked with elevating customer satisfaction through innovative strategies and technologies. The conference features case studies from some of the largest and most cutting-edge corporations, with speakers who are experts in bridging the gap between current customer experiences and the CX utopia of tomorrow.

Why You Should Attend:

This event stands out due to its exclusive nature, offering senior executives a unique opportunity for peer-level networking and strategic insight sharing. Attending the CX USA Exchange 2024 offers invaluable insights and connections that can help you ensure your organization remains at the forefront of customer experience excellence.

4. Customer Contact Week ANZ 2024 - Gold Coast, Australia (February-March 2024)

Attendees at the Customer Contact Week ANZ conference
Breakout session at the Customer Contact Week ANZ conference.

Overview:

Customer Contact Week ANZ 2024 is set against the backdrop of the evolving landscape of customer interaction channels and touchpoints. The conference is dedicated to identifying pivotal moments in the customer contact journey to enhance satisfaction, loyalty, and business profitability. It covers a wide range of topics, including CX, digital transformation, and contact center innovation, with insights from Australia's leading customer contact executives.

Why You Should Attend:

This customer success event is pivotal for professionals aiming to overcome the challenges of talent acquisition and retention, technological assimilation, and resource constraints. It offers a unique blend of inspirational insights and practical strategies, making it an essential destination for those committed to pushing the boundaries of customer contact excellence.

5. Customer Contact Week Europe Exchange - London, UK (March 2024)

Attendees networking at the CCW Europe Exchange conference
Networking at the Customer Contact Week Europe Exchange conference.

Overview:

The CCW Europe Exchange is a premier gathering in London, offering an exclusive platform for senior UK customer leaders to explore the future of customer experience, service, and contact. It features a mix of keynote presentations, case studies, and discussion groups on various topics, including innovative strategies for improving customer engagement and operational efficiency. Speakers are handpicked industry leaders and experts, providing valuable insights and actionable solutions.

Why You Should Attend:

This event offers a unique opportunity to engage in deep, meaningful discussions with peers and experts in a bespoke setting, focusing on senior executives' challenges and opportunities in the customer success sector. The tailored, pre-scheduled one-to-one meetings with solution providers are designed to help you tackle your specific challenges and find new opportunities, making it an invaluable experience in today’s business landscape.

6. San Francisco Customer Success Meetup - San Francisco, CA (March 2024)

Speaker presenting at the SF Customer Success Meetup conference
Speaker at the San Francisco Customer Success Meetup conference.

Overview:

The San Francisco Customer Success Meetup is renowned for being the largest gathering of its kind, dedicated to the art and science of Customer Success. This event brings together CS leaders, practitioners, and enthusiasts to share insights, best practices, and the latest trends in the field. The discussions cover a wide range of topics from customer engagement strategies to churn prevention techniques, facilitated by seasoned professionals and thought leaders in the industry.

Why You Should Attend:

This meetup stands out as an invaluable resource for networking and learning in an informal yet focused setting. In the current business climate, where customer success is increasingly recognized as a key driver of growth and retention, attending this event provides a unique opportunity to connect with peers and learn from the experiences of leading CS professionals.

7. The Customer Show 2024 - Melbourne, Australia (May 2024)

Panelist at the Customer Show conference
Panel discussion at the Customer Show conference.

Overview:

The Customer Show 2024 is poised to be a landmark customer experience conference in Melbourne, bringing together over 2,500 professionals across various domains including CX, marketing, digital, customer service, and more. It aims to spearhead CX transformation by featuring leading speakers and representation from Australia's largest companies, covering topics such as customer loyalty, service design, UX, data & insights, among others.

Why You Should Attend:

This conference is unique in its dedication to breaking down silos within the customer experience ecosystem, offering an unmatched opportunity for innovation and collaboration. Attending The Customer Show 2024 is essential for professionals looking to stay ahead of the curve in customer experience strategies and implementation.

8. Pulse 2024 - St. Louis, MO (May 2024)

Speaker presenting at the Pulse conference
Speaker at the Pulse conference.

Overview:

Pulse 2024 stands out as the world's largest gathering of Customer-Led SaaS professionals, offering an expansive forum for sharing ideas, strategizing on best practices, and fostering community within the SaaS sector. It features a wide range of topics including customer success strategies, digital transformation, and innovative customer engagement techniques, with speakers from leading companies like GE, Microsoft, and Salesforce.

Why You Should Attend:

This event is a must-attend for anyone looking to deepen their understanding of customer success in the SaaS industry, offering unparalleled networking opportunities and insights from the forefront of the field. In the current business climate, where customer success is increasingly recognized as a critical driver of sustained business growth, Pulse 2024 provides the knowledge and connections needed to thrive.

9. Customer Experience Strategies Summit - Ontario, Canada (May 2024)

CX professionals networking at the Customer Experience Strategies Summit
Roundtable discussion at the Customer Experience Strategies Summit.

Overview:

The Customer Experience Strategies Summit is Canada's premier conference focusing on the latest in CX innovation and strategy, bringing together CX experts from the top brands in North America. It covers topics, including the integration of analytics and AI in customer experience, strategic alignment of CX with digital transformation, and actionable insights on enhancing brand value through exceptional customer service. Speakers include senior executives from leading companies, offering a wealth of knowledge and experience.

Why You Should Attend:

This summit provides a critical opportunity for professionals to upgrade their customer experience strategies with the latest trends and technologies. Attending this event will equip you with the insights and tools needed to drive meaningful customer engagement and achieve long-term financial success.

10. Customer Contact Week Las Vegas 2024 - Las Vegas, Nevada (June 2024)

Exhibitors and attendees at the CCW in Austin
The Expo Hall at the Customer Contact Week conference.

Overview:

Customer Contact Week Las Vegas 2024 is the ultimate gathering for customer contact professionals, offering an extensive array of tools, technology, and strategies designed to enhance business performance and customer service. It boasts over 250 speakers, including leading executives from renowned brands and startups, alongside industry thought leaders. Topics range from emerging trends in customer contact to innovative technologies shaping the future of service delivery.

Why You Should Attend:

This event is unparalleled in scale and scope, providing an exclusive platform to network with thousands of peers and discover the latest advancements from over 245 exhibitors. Attending CCW Las Vegas offers a unique opportunity to gain actionable insights and strategies, ensuring you remain at the forefront of industry developments and can drive your initiatives forward with confidence.

11. Customer Experience 2024: A Frost & Sullivan Executive MindXchange - Orlando, FL (July 2024)

Attendees networking at the Customer Experience: A Frost & Sullivan Executive MindXchange conference
Networking at the Customer Experience: A Frost & Sullivan Executive MindXchange conference.

Overview:

Customer Experience 2024: A Frost & Sullivan Executive MindXchange focuses on equipping attendees with the tools, insights, and relationships necessary to execute an effective customer experience strategy. It covers a broad spectrum of topics, including customer satisfaction improvement, customer churn reduction, and strategies for driving revenue growth. The conference is known for its highly interactive sessions and insights from speakers at the forefront of customer experience, customer success, and innovation.

Why You Should Attend:

This conference is distinct in its approach to fostering genuine connections and discussions around the execution of CX strategies that directly impact financial performance. Attending this MindXchange offers a unique opportunity to gain actionable strategies and network with like-minded professionals committed to elevating the customer experience.

12. Digital Customer Experience Summit - Toronto, Ontario, Canada (November 2024)

Panelists at the Digital Customer Experience Summit
Panel discussion at the Digital Customer Experience Summit.

Overview:

The Digital Customer Experience Summit is a premier in-person and virtual event focusing on the intersection of technology and customer experience, covering topics like customer experience management, digital transformation, data operationalization, and the integration of AI in customer service. It brings together speakers from both the public and private sectors, sharing insights on consumer behavior trends, digital communication strategies, and the latest technological advancements in customer experience.

Why You Should Attend:

This summit offers a unique opportunity to engage with a community of over 10,000 CX leaders from across North America, providing a platform to exchange ideas, strategies, and best practices in the realm of digital customer experience. Attending the Digital Customer Experience Summit equips you with actionable insights and the knowledge to drive meaningful improvements in your organization's customer experience strategy.

Summary

These customer success conferences are invaluable for anyone in the customer success field looking to boost their career and impact. The blend of practical insights, networking opportunities, and strategic guidance they offer can help you navigate the complexities of today's customer success landscape. If you've attended any other events that have significantly benefited your professional journey, feel free to share your recommendations.

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