CallHippo Call Center Software Review in 2025

CallHippo delivers a cost-effective, cloud-based phone system designed for ease of use and fast onboarding. Its intuitive interface, strong customer support, and competitive feature set make it a solid choice for small to mid-sized businesses seeking a reliable call center solution.

Visit Website

Get Custom Pricing

By Sugandha Mahajan

Last updated on May 20, 2025

Why Trust Our Reviews?

CallHippo is a cloud-based call center software that helps businesses manage inbound and outbound calls with ease. It's tailored for startups, SMBs, and growing sales teams that prioritize customer engagement, efficient support, and streamlined team communication. With a focus on affordability and simplicity, CallHippo empowers teams to deliver high-quality service without the need for complex integrations or technical overhead.

In this CallHippo review, I’ll dive deep into the virtual phone system’s capabilities, use cases, pros and cons, and how it compares with other platforms in the evolving landscape of virtual call center tools.

CloudTalk Evaluation Summary

Why Trust Our Software Reviews

CallHippo Overview

Featured Tools

How We Test & Score Tools

We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.

Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.

Core Functionality (25% of final scoring)

The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.

Standout Features (25% of final scoring)

Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.

We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.

Ease of Use (10% of final scoring)

We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.

Onboarding (10% of final scoring)

We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.

Customer Support (10% of final scoring)

We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base.Tools and companies that provide real-time support score best, while chatbots score worst.

Customer Reviews (10% of final scoring)

Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.

Value for Money (10% of final scoring)

Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.

Core Features

Call Management: Handling calls shouldn’t feel like a juggling act. CallHippo keeps things organized by making it easy to manage both incoming and outgoing calls in one place. You can route calls to the right person, keep track of call history, and make sure no conversation slips through the cracks. Features like Automatic Call Distribution (ACD), call queuing, call transfer, and answering machine detection help streamline your call handling processes.

IVR (Interactive Voice Response): Ever called a business and got lost in a confusing phone menu? CallHippo’s IVR helps you avoid that. You can set up smart, user-friendly call flows that guide customers to the right department or agent quickly. It’s a big time-saver for your team and keeps customers from waiting on hold forever.

Call Analytics: Want to know how your team’s doing? CallHippo gives you a simple dashboard to track key stats like call volume, missed calls, and agent activity. It won’t overwhelm you with data, but it gives you just enough to spot trends and make smarter decisions.

Call Recording: Whether you're training a new hire or resolving a customer issue, having recordings of past calls is a huge help. CallHippo lets you record and review calls easily, so you can improve service quality and keep a record of important conversations.

Voicemail: Even when your team can’t pick up, CallHippo makes sure you don’t miss out. Voicemails are saved and easily accessible, so you can follow up quickly and keep the conversation going without missing a beat.

Call Forwarding: CallHippo lets you forward calls to your mobile or another device, so you stay reachable no matter where you are. Your customers will always get a real voice on the line, even if you're not at your desk.