10 Top Contact Center Conferences to Attend in 2026
Contact center conferences and customer experience conferences are a great place to network. But they are also a melting pot of insights and industry trends.
For any customer service leaders looking to stay ahead of the curve, or pick up new tactics and the latest tech they can use for contact center operations, these are the best contact center conferences to attend in 2026.
Best Contact Center Conference in 2026 Shortlist
Here's a shortlist of the best contact center conferences I think are worth attending in 2026:
Join our community to access the full article
Unlock more content to help you turn AI into leverage, design experiences that build trust, and drive business impact.
Have an account? Log In
- Customer Experience 2026: A Frost & Sullivan Executive MindXchange - Orlando, FL (July 13-15, 2026)
- Contact.io Conference - Denver, CO (August 23-25, 2026)
- Customer Connect Expo 2026 - Atlanta, GA (September 9–10, 2026)
- Contact Centre & Customer Services Summit - Manchester, UK (September 14-15, 2026)
- Customer Experience for Financial Services Summit - Toronto, ON (September 23–24, 2026)
- Customer Contact Week Europe Summit 2026 - Amsterdam, Netherlands (October 5–7, 2026)
- Customer Contact West - Tucson, AZ (October 18-21, 2026)
- ICMI Contact Center Expo - Orlando, FL (October 26-29, 2026)
- Contact Centre Expo - London, UK (November 18-19, 2026)
- CXFS Connect 2026 - Orlando, FL (December 1–2, 2026)
Find more details about each conference below.
Best Contact Center Conference Of 2026
Below are my summaries of the best contact center conferences that made it onto my shortlist. My reviews offer a look at each event’s dates, location, pricing, and unique offering.
1. Customer Experience 2026: A Frost & Sullivan Executive MindXchange - Orlando, FL (July 13-15, 2026)
- Dates: July 13-15, 2026
- Location: Loews Sapphire Falls Resort
- Pricing: From $1,795
- Social Media: LinkedIn
Customer Experience 2026 is a contact center conference organized by Frost & Sullivan and designed for senior executives in customer operations and experience. The event brings together industry professionals focused on shaping the future of customer contact through innovation, strategy, and leadership.
Why attend? Your team will engage in peer-led discussions, interactive sessions, and real-world case studies that focus on actionable change. This conference emphasizes operational agility, decision-making metrics, and leadership alignment to advance contact center maturity.
Its format encourages connection, with small-group collaboration and curated networking woven into the event structure.
2. Contact.io Conference - Denver, CO (August 23-25, 2026)
- Dates: August 23-25, 2026
- Location: Hyatt Regency Denver
- Pricing: From $595 - $1,195
- Social Media: LinkedIn, Facebook
The Contact.io Conference is a leading event for professionals in call marketing and contact center technology. It brings together Pay-Per-Call marketers, call center professionals, and industry leaders to explore innovative strategies and technologies. The event offers networking opportunities with over 800 participants.
Why attend? Join industry leaders to discover the latest in call tracking and compliance. Engage in sessions focused on emerging technologies and marketing strategies. It's a prime opportunity for professionals looking to enhance their call marketing efforts and connect with key players.
3. Customer Connect Expo 2026 - Atlanta, GA (September 9–10, 2026)
- Dates: September 9–10, 2026
- Location: Georgia World Congress Center
- Pricing: Register to see current pricing
- Social Media: Facebook, LinkedIn
Customer Connect Expo 2026 is a two-day conference for CX professionals and contact center leaders, exploring AI-driven engagement tools, omnichannel strategies, and operational best practices across finance, retail, and healthcare sectors.
Why attend? The event features over 100 speakers, more than 200 vendor booths, and multiple networking and learning formats focused on customer contact innovation. You'll find live demos and one-on-one meetings with exhibitors showcasing AI, omnichannel solutions, BPO services, and more.
4. Contact Centre & Customer Services Summit - Manchester, UK (September 14-15, 2026)
- Dates: September 14-15, 2026
- Location: The Manchester Deansgate Hotel, by IHG
- Pricing: Invitation only
- Social Media: Facebook, LinkedIn
The Contact Centre & Customer Services Summit is buyer-supplier matching summit organized by Forum Events, designed for senior contact centre and customer service professionals. It features keynote seminars, panel discussions, and pre-arranged one-to-one meetings.
Why attend? The format sets it apart: you get curated meetings with solution providers relevant to your needs, not a generic expo floor. Speakers like Leigh Hopwood (CCMA) and Jack Barmby (Gnatta) cover AI adoption, vulnerable customer handling, and the future of the contact centre.
5. Customer Experience for Financial Services Summit - Toronto, ON (September 23–24, 2026)
- Dates: September 23–24, 2026
- Location: Hyatt Regency Toronto
- Pricing: From $1,395 (virtual) - $1,595 (in-person)
- Social Media: LinkedIn
Now in its 7th annual edition, CXFS is the only summit dedicated exclusively to CX in financial services. Organized by Strategy Institute, it draws senior leaders from banking, insurance, fintech, and wealth management across North America.
Why attend? CXFS focuses tightly on AI-driven personalization, data intelligence, and regulatory alignment for financial services. Speakers from Truist, Wealthsimple, BlackRock, and Mastercard share real strategies, not theory. You'll get speed networking, roundtables, breakout sessions, and an evening drinks reception.
6. Customer Contact Week Europe Summit 2026 - Amsterdam, Netherlands (October 5–7, 2026)
- Dates: October 5–7, 2026
- Location: Passenger Terminal Amsterdam
- Pricing: €2,299
- Social Media: LinkedIn
CCW Europe Summit is organized by IQPC and draws senior CX, operations, and contact centre leaders from across Europe. It's a flagship event for customer management professionals seeking insight on AI, digital transformation, and service strategy.
Why attend? With 250+ speakers from brands like BMW, IKEA, easyJet, HSBC, and Booking.com, the content goes deep on real-world transformation. Unique touches include a hackathon day, a "Failures & Fixes" stage, analyst-led sessions, and peer roundtables—all designed around candid, practitioner-led learning.
7. Customer Contact West - Tucson, AZ (October 18-21, 2026)
- Dates: October 18-21, 2026
- Location: JW Marriott Tucson Starr Pass Resort & Spa
- Pricing: $1,995
- Social Media: LinkedIn
Customer Contact West is an event tailored for customer contact professionals. It focuses on enhancing customer satisfaction, reducing churn, and boosting revenue. The event features workshops and sessions led by industry leaders, including the popular CX Women’s Leadership Alliance Workshop.
Why attend? This conference offers a unique blend of networking, workshops, and expert-led sessions. It’s designed to equip you with the strategies and tools needed to advance your customer contact initiatives and improve your team's performance in a rapidly changing environment.
8. ICMI Contact Center Expo - Orlando, FL (October 26-29, 2026)
- Dates: October 26-29, 2026
- Location: Gaylord Palms Resort & Convention Center
- Pricing: From $1,999 - $4,399
- Social Media: Facebook, LinkedIn
The ICMI Contact Center Expo is a premier event for professionals in the contact center industry, offering insights into the latest trends and technologies. The expo provides valuable educational sessions and networking opportunities.
"This conference was well organized, had excellent speakers, and an engaged audience."
- Lindsay Zarr, Customer Solution Manager at North American Bancard
Why attend? The expo stands out with its comprehensive focus on contact center operations, leadership, and innovation. You'll gain practical knowledge from workshops and keynotes, making it an invaluable experience for anyone looking to improve their contact center's performance.
9. Contact Centre Expo - London, UK (November 18-19, 2026)
- Dates: November 18-19, 2026
- Location: ExCeL London
- Pricing: TBA
- Social Media: Facebook
The Contact Centre Expo is a premier event for contact center professionals, focusing on industry trends and innovations. It offers networking opportunities, training workshops, and informative seminars.
The expo attracts a diverse range of attendees, including contact center managers and technology providers.
Why attend? At the expo, you'll discover the latest in contact center technology and strategies. The event offers a unique opportunity to network with industry leaders and gain insights through seminars and workshops. It's an essential gathering for professionals aiming to enhance their contact center operations.
10. CXFS Connect 2026 - Orlando, FL (December 1–2, 2026)
- Dates: December 1–2, 2026
- Location: JW Marriott Orlando Bonnet Creek Resort & Spa
- Pricing: Invitation only
CXFS Connect is an invitation-only summit for senior CX leaders in financial services—banking, credit unions, insurance, and asset management—organized by Worldwide Business Research (WBR). Speakers include executives from JP Morgan Chase, Visa, UBS, and KeyBank.
Why attend? It's one of the few CX events built exclusively for financial services, with strict eligibility requirements (C-suite to Director level, $1B+ AUM organizations). Pre-scheduled 1:1 meetings, closed-door peer discussions, and a curated agenda make it a high-signal, low-noise experience you won't find at larger, open-access conferences.
Join For More Insights
In summary, each of these conferences offers unique opportunities to enhance skills, network with peers, and integrate the latest industry trends into your contact center operations. Whether you're looking to innovate, optimize, or just stay competitive, there's a wealth of knowledge and experience waiting at these gatherings.
Subscribe to our newsletter for the latest CX insights, how-to guides, strategies, and resources from top experts in the CX field.
