12 Best Call Center Newsletters to Subscribe to in 2026
Finding the right call center newsletter helps you stay informed, pick up new tactics, and connect with experts shaping the industry. Here’s my pick of must-read newsletters for anyone who wants actionable advice, trends, and real-world solutions in their inbox.
Best Call Center Newsletters Shortlist
Here's a shortlist of the best call center newsletters I think are worth subscribing to:
- Call Centre Helper - Best for practical contact center guides
- Contact Center Insider - Best for proven contact center training
- CCW Digital - Best for timely industry event updates
- CX Today - Best for fresh contact center technology news
- Contact Center Pipeline - Best for in-depth industry analysis
- The CX Network Weekly (LinkedIn) - Best for executive CX insights
- The Shepard Letter - Best for weekly CX mindset inspiration
- CustomerThink - Best for community-driven CX thought leadership
- No Jitter - Best for contact center tech innovation
- CCNG Newsletter - Best for peer insights and industry event updates
The 12 Best Call Center Newsletters
Below are my summaries of the best call center newsletters that made it onto my shortlist, plus others worth mentioning. My reviews offer a look at each newsletter's audience, frequency, cost, and more.
1. Call Centre Helper - Best for practical contact center guides
- Audience: Contact centre, customer service, and CX professionals
- Frequency: Weekly
- Cost: Free
Call Centre Helper is a long-running online magazine and newsletter run by editor Megan Jones, delivering weekly articles, expert advice, and contact centre news to CX and customer service professionals worldwide. It's one of the most widely read resources in the contact centre space, covering everything from workforce management to customer experience strategy.
Why subscribe? Every issue brings you original feature articles written by industry practitioners alongside practical tools like Erlang calculators, free reports, and webinars—so you're getting more than just news. I'd recommend it if you want a reliable weekly digest that connects real operational challenges to actionable solutions. It's particularly strong on frontline call centre management topics that more executive-focused newsletters tend to skip.
2. Contact Center Insider - Best for proven contact center training
- Audience: Contact center managers, supervisors, and frontline leaders
- Frequency: Weekly
- Cost: Free
International Customer Management Institute (ICMI) is one of the most established names in the contact center industry, run by Informa TechTarget and featuring contributions from well-known practitioners like Brad Cleveland and Erica Marois. The Contact Center Insider newsletter delivers weekly industry news, expert articles, case studies, and research to contact center professionals at every level.
Why subscribe? ICMI's depth of training expertise shows in every issue—you're getting content shaped by decades of contact center research, not just commentary. The newsletter covers workforce optimization, AI, leadership, and customer experience with a level of operational specificity that's hard to find elsewhere. If you manage or lead a contact center team, I think you'll find it one of the more reliable weekly reads for staying current on both strategy and practice.
3. CCW Digital - Best for timely industry event updates
- Audience: CX and contact center leaders and technology decision-makers
- Size: 185,000+ members
- Frequency: Weekly
- Cost: Free
CCW Digital is the digital arm of Customer Contact Week, one of the longest-running contact center event series in the world, and is run by Customer Management Practice (CMP) under IQPC. With 185,000+ members, it's one of the largest online communities for CX and contact center professionals.
Why subscribe? What sets CCW Digital apart is its research depth—every issue connects to original market studies, analyst reports, and trend coverage that you can actually use to benchmark your operations or build a business case. The editorial focus on emerging topics like generative AI, agent engagement, and self-service means you're getting coverage that looks ahead, not just recaps what's already happened.
4. CX Today - Best for fresh contact center technology news
- Audience: CX and contact center technology decision-makers and professionals
- Frequency: Weekly
- Cost: Free
CX Today is an independent CX industry publication covering contact center technology, conversational AI, CRM, and digital transformation. It publishes daily content on the site with a weekly newsletter that rounds up the top stories for busy professionals.
Why subscribe? If you're trying to stay current on CX tech—CCaaS platforms, AI tooling, analytics—CX Today gives you market-focused coverage that goes beyond surface-level news. The weekly digest pulls together the most relevant stories from across the site, so you're not missing major product launches, vendor moves, or emerging trends. Subscribers also get access to CX Summit and CX Awards events, which add value beyond the newsletter itself.
5. Contact Center Pipeline - Best for in-depth industry analysis
- Audience: Contact center managers, directors, and operations leaders
- Frequency: Monthly
- Cost: Free
Contact Center Pipeline is a monthly magazine and content hub published by Pipeline Publishing Group since 2009, built specifically for contact center managers, directors, and executives. It covers the operational side of running a contact center—staffing, training, WFM, AI deployment, compliance, and agent wellbeing.
Why subscribe? What I find most valuable about Contact Center Pipeline is that the content is written by practitioners for practitioners—it reads less like vendor marketing and more like peer advice. Each issue dives deep into a specific operational challenge, from workforce management to call center performance metrics, so you get analysis you can actually apply to your team. If you're a contact center leader looking for monthly long-form content rather than daily news blasts, this one's worth adding to your rotation.
6. The CX Network Weekly (LinkedIn) - Best for executive CX insights
- Audience: Senior CX, contact center, and digital decision makers globally
- Frequency: Weekly
- Cost: Free
The CX Network Weekly is a newsletter built for senior CX, service, and digital leaders who want research-backed insight rather than surface-level commentary. It's best known for its Annual Global State of CX Report series, which benchmarks trends across industries and geographies.
Why subscribe? The weekly newsletter gives you a curated look at what's shaping CX strategy worldwide—covering AI adoption, customer journey analytics, digital transformation, and contact center operations. What sets it apart is the depth behind the links: subscribers get free access to a library of reports, white papers, and webinars that go well beyond what a typical newsletter delivers. If you're a senior leader who needs to stay informed on global trends and back your decisions with data, this one earns its place in your inbox.
7. The Shepard Letter - Best for weekly CX mindset inspiration
- Audience: Customer service and CX leaders, managers, and executives
- Frequency: Weekly
- Cost: Free
The Shepard Letter is a free weekly newsletter written by Shep Hyken—a Hall of Fame speaker, bestselling author, and one of the most recognized voices in customer service. It delivers CX insights, service strategies, and a signature cartoon every Wednesday to leaders who want actionable ideas, not just industry news.
Why subscribe? What makes this one different is the voice behind it—Shep writes from decades of hands-on experience advising organizations on service culture, customer loyalty, and experience design. Each issue connects practical strategies to real business outcomes, and you'll also get visibility into its annual CX research and podcast content. If you want a weekly dose of practitioner wisdom that's easy to read and immediately applicable to your team, The Shepard Letter delivers that consistently.
8. CustomerThink - Best for community-driven CX thought leadership
- Audience: CX professionals, contact center managers, and business leaders worldwide
- Frequency: Weekly
- Cost: Free
CustomerThink has been running since 1998 and is one of the longest-standing global communities for CX and customer-centric business leadership, founded by Bob Thompson. Contributors include well-known names like Annette Franz, Adrian Swinscoe, and Lynn Hunsaker, giving the newsletter a wide range of practitioner and strategic perspectives.
Why subscribe? The weekly Advisor newsletter draws from a deep pool of contributed articles, research, and commentary spanning customer experience, contact center operations, and service technology—so you get diverse viewpoints rather than a single editorial voice. New subscribers also get a free e-book on CX best practices, and ongoing alerts surface relevant white papers and industry reports. If you want a newsletter that consistently brings you substantive, research-backed content from across the global CX community, CustomerThink is a strong pick.
9. No Jitter - Best for contact center tech innovation
- Audience: Enterprise IT and CX leaders managing communications and contact centers
- Frequency: Daily
- Cost: Free
No Jitter has been covering enterprise communications since 2007 and is published by Informa TechTarget, with contributors like Zeus Kerravala and Dave Michels bringing deep technical credibility to every issue. It's built for IT and CX leaders who need to stay current on contact center technology, CCaaS, AI, and unified communications.
Why subscribe? Unlike newsletters focused on service strategy or soft skills, No Jitter is squarely focused on the technology layer—so if you're evaluating platforms, tracking vendor moves, or making infrastructure decisions, this is where you want to be. You'll get daily coverage of topics like virtual agents, CRM integrations, and cloud-based contact center platforms from writers who understand the enterprise tech landscape. I'd recommend it specifically if your role sits at the intersection of IT and CX operations.
10. CCNG Newsletter - Best for peer insights and industry event updates
- Audience: Contact center leaders, managers, and CX professionals
- Size: 10,000+ members
- Frequency: Weekly or monthly
- Cost: Free
CCNG (Contact Center Network Group) has been connecting contact center and customer service professionals since 1991, founded by David Hadobas, who still leads the organization today. It's a peer network of 10,000+ members—executives, managers, and practitioners—built around shared learning rather than editorial content.
Why subscribe? What sets CCNG apart from traditional newsletters is that the content comes from peers in the industry, not journalists or analysts—so the insights tend to reflect what's actually happening on the ground in contact centers. Alongside the email updates, members get access to monthly Knowledge Sets, webcasts, podcasts, town halls, and executive roundtables. If you want a community-backed resource that keeps you connected to real practitioners and upcoming industry events, CCNG is worth signing up for.
11. Execs In The Know - Best for peer-led CX insights and quarterly industry research
- Audience: Enterprise CX and contact center leaders, director-level and above
- Size: 45,000+ members
- Frequency: Periodically and quarterly for CX Insight Magazine
- Cost: Free
Execs In The Know has been connecting corporate CX leaders since 1999 under a "Leaders Learning from Leaders" model, making it one of the longest-running peer communities in the space. It's organized by Execs In The Know, LLC and draws from a community of 45,000+ CX practitioners, with 87% at director level or above.
Why subscribe? The quarterly CX Insight Magazine is one of the more substantive publications in this space—it goes beyond event recaps to deliver research, benchmarks, and leadership perspectives you can actually use. You'll also get updates on the Customer Response Summit and access to the KIA online community, which is restricted to corporate CX leaders.
12. Winning at Work - Best for handling difficult customer and employee situations
- Audience: Customer-facing professionals and contact center managers worldwide
- Size: 10,000+ members
- Frequency: Weekly
- Cost: Free
Winning at Work is a free weekly newsletter from Shaun Belding, CEO of The Belding Group and a globally recognized expert on customer service and service recovery, running since 2004. It's built for customer-facing professionals and leaders who regularly navigate difficult customer interactions, tough conversations, and team management challenges.
Why subscribe? What sets this apart from most call center newsletters is its focus on the human side of service—specifically, how to handle difficult customers, recover from service failures, and lead frontline teams through those moments. Shaun writes from decades of hands-on consulting experience, so the advice is practical and grounded, not theoretical. If you manage agents or handle escalations yourself, I think you'll find the weekly tips genuinely useful in day-to-day situations.
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