13 Best Customer Service Conferences in 2026
In 2026, customer service conferences continue to be a powerful way to sharpen your skills, gain fresh insights, and stay ahead of industry trends. These events bring together professionals, thought leaders, and solution providers passionate about improving customer experience. Professional development is key, and these events offer a chance to learn from experts and network with peers.
This article will guide you through the top conferences, helping you find the right fit for your goals. Whether you're looking for new strategies or just want to connect with like-minded professionals, there’s something here for you.
Best Customer Service Conferences in 2026 Shortlist
Here's a shortlist of the best customer service conferences I think are worth attending in 2026:
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- Customer Success Summit 2026 - Multiple locations and dates
- Genesys Xperience 2026 - Multiple locations and dates
- 2026 IUCX Conference - Tampa, FL (April 14-16, 2026)
- Customer Service & Experience 2026 - Multiple locations and dates
- The Contact Centre & Customer Services Summit - Multiple locations and dates
- Customer Experience Strategies Summit - Toronto, Canada (May 12-13, 2026)
- 2026 Franchise Customer Experience Conference - Atlanta, GA (June 2-4, 2026)
- Customer Contact Week - Multiple locations and dates
- Customer Experience 2026: A Frost & Sullivan Executive MindXchange - Orlando, FL (July 13-15, 2026)
- Customer Connect Expo - Atlanta, GA (September 9-10, 2026)
- Engage Customer Summit - London, UK (October 7-8, 2026)
- CX Solutions Summit - London, UK (October 21, 2026)
- Gartner Customer Service & Support Conference - Denver, CO (November 4-5, 2026)
Best Customer Service Conferences of 2026
Below are my summaries of the best customer service conferences that made it onto my shortlist. My reviews offer a look at each event’s dates, location, pricing, and unique offering.
1. Customer Success Summit 2026 - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: From $1,295
- Social Media: LinkedIn, Facebook
Customer Success Summit: Locations & Dates
| Locations | Dates |
|---|---|
| Austin, TX | February 24-25, 2026 |
| New York, NY | March 10-11, 2026 |
| Denver, CO | April 1-2, 2026 |
| Amsterdam, Netherlands | May 28-29, 2026 |
| Seattle, WA | June 17-18, 2026 |
| San Francisco, CA | September 22-23, 2026 |
| Boston, MA | October 27-28, 2026 |
| Sydney, Australia | October 29, 2026 |
| Toronto, Canada | November 12-13, 2026 |
| Chicago, IL | November 18-19, 2026 |
| London, UK | December 2-3, 2026 |
The Customer Success Summit is a global series of professional conferences focused on customer success (CS). Across different cities and dates, the summits offer actionable sessions and case studies, networking opportunities to connect with peers, and skills development for both tactical execution and strategic influence within organizations.
The events will also feature expert speakers from leading companies such as Microsoft, Salesforce, Cisco, Conga, Hiver, Ericsson, Comcast, LexisNexis, and G2 to share insights and frameworks for advancing CS success.
Why attend? If you're aiming to elevate your customer success strategies, this summit offers invaluable insights. You'll explore topics like optimizing onboarding, driving customer loyalty, and leveraging predictive analytics. The event provides a unique chance to network and collaborate with peers, gaining knowledge that's practical and actionable.
With its varied locations and expert speakers, the Customer Success Summit 2026 is a must-attend for anyone serious about advancing their customer success efforts.
2. Genesys Xperience 2026 - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: Register to see current pricing
- Social Media: LinkedIn, Facebook
Genesys Xperience: Locations & Dates
| Locations | Dates |
|---|---|
| Dubai, UAE | April 2, 2026 |
| London, UK | April 28-29, 2026 |
| São Paulo, Brazil | May 5, 2026 |
| Mexico City | May 13, 2026 |
| Milan, Italy | May 27, 2026 |
| Toronto, Canada | May 28, 2026 |
| Las Vegas, NV | September 1-3, 2026 |
The Genesys Xperience is a major global customer experience (CX) and AI-focused conference organized by Genesys, a leading provider of cloud-based customer experience and contact center technology. It serves as the company’s flagship event for customers, partners, and industry professionals to explore innovation in customer and employee experience.
The event will feature keynotes, breakout sessions covering strategic, technical, and practical topics in CX and AI, and hands-on workshops and labs for skill building and implementation guidance.
A former attendee shared:
“The variety of sessions was incredible — everything from strategic discussions to interactive workshops. I left with fresh ideas and a real understanding of how to apply AI to transform our customer journeys.”
Why attend? Genesys Xperience 2026 offers a unique opportunity to explore cutting-edge technologies and strategies in customer experience. You'll connect with industry leaders and peers, gaining insights that are both practical and forward-thinking.
With its diverse locations and expert speakers, this event is perfect for those committed to elevating their customer service approach.
3. 2026 IUCX Conference - Tampa, FL (April 14-16, 2026)
- Dates: April 14-16, 2026
- Location: Tampa Convention Center
- Pricing: From $1,300
- Social Media: LinkedIn, Facebook, Instagram
The IUCX Conference 2026 is the flagship annual customer experience and professional development event for professionals working in electric, gas, water, and wastewater utilities. It focuses on improving customer experience, operations, and utility business performance.
The event offers practical, role-focused workshops and educational sessions addressing industry trends, strategic thinking, and future directions for utility customer experience professionals. For the 2026 event, there will also be a large exhibit hall featuring vendors and live demonstrations of tools and services that support utility CX.
Why attend? At the 2026 IUCX Conference, you'll dive into utility innovation and customer experience strategies. Engage in hands-on workshops and connect with industry leaders in person.
The event's networking opportunities and exhibit hall offer practical insights and solutions tailored to utility professionals. Don't miss out on this chance to advance your team's expertise and industry connections.
4. Customer Service & Experience 2026 - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: From $1,999
- Social Media: LinkedIn
Customer Service & Experience: Locations & Dates
| Locations | Dates |
|---|---|
| San Diego, CA | April 21-22, 2026 |
| New York, NY | November 17-18, 2026 |
The Customer Service & Experience 2026 is a high-level industry conference designed to bring senior professionals together to advance how organizations deliver customer service and overall experience in a changing industry. The event aims to help business leaders navigate the future of CX and service delivery.
Keynote speakers include Heather Garboden, Chief Customer Officer of American Airlines; Ekta Chopra, Chief Digital Officer of e.l.f; Naveed Anwar Managing Director and Global Head of Digital & Data Platforms - Services at Citi; and Miya Gray Torain, VP Customer Experience & Engagement at Pfizer.
Why attend? At Customer Service & Experience 2026, you’ll explore practical strategies for elevating customer service and CX, automation, and designing frameworks that anticipate customer needs and expectations. Learn from thought leaders through real-world case studies and interactive discussions focused on measurable impact. The event’s peer-level networking and curated sessions provide valuable insights you can apply immediately.
5. The Contact Centre & Customer Services Summit - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: Register to see current pricing
- Social Media: LinkedIn
Contact Centre & Customer Services Summit: Locations & Dates
| Locations | Dates |
|---|---|
| Heathrow, UK | May 6-7, 2026 |
| Manchester, UK | September 14-15, 2026 |
The Contact Centre & Customer Services Summit is a focused industry event bringing together professionals working in contact centres and customer service. It aims to help attendees stay updated on the latest industry trends, technologies, and
The event places a strong emphasis on practical knowledge sharing, one-to-one business meetings, and networking to drive real business value and operational improvement.
A former attendee from Konecta shared:
"Always a well-organised event with close dedication of support from the event team. Business of all sizes generating thought provoking conversation and suggestion.”
Why attend? Attending the Contact Centre & Customer Services Summit provides a platform to engage with industry innovators and explore the latest solutions in customer service. The event emphasizes collaboration and sustainable change, offering unique networking opportunities and insightful seminars.
Whether you're looking to strengthen your professional network or discover new strategies, this summit is an invaluable experience.
6. Customer Experience Strategies Summit - Toronto, Canada (May 12-13, 2026)
- Dates: May 12-13, 2026
- Location: Hilton Toronto Airport Hotel & Suites
- Pricing: From $1,395 (for virtual access)
- Social Media: LinkedIn
The Customer Experience Strategies Summit 2026 is Canada’s premier customer experience (CX), customer success (CS), and digital customer experience (DCX) conference — bringing together senior practitioners and leaders from across industries to explore actionable CX strategies, real-world insights, and the latest innovations for transforming customer engagement and outcomes.
Keynote speakers include Steve Clancy, VP of Customer Success at TIME; Ramzi Rabbani, Chief Product Officer at FortNine & Defender Marine; and Katherine Perrin, Director of Client Marketing & CX at Metergy Solutions, to discuss practical frameworks and executable models that can be directly applied to business challenges.
Why attend? Attending this CX conference equips you with the latest techniques in customer engagement and satisfaction. The event offers a platform to learn from top industry experts and network with peers.
You'll gain actionable insights to improve your team's approach, making it a valuable experience for any CX professional.
7. 2026 Franchise Customer Experience Conference - Atlanta, GA (June 2-4, 2026)
- Dates: June 2-4, 2026
- Location: InterContinental Buckhead Atlanta by IHG
- Pricing: TBA
- Social Media: LinkedIn
The 2026 Franchise Customer Experience Conference (FCXC) is a specialized industry conference designed for leaders within the franchise sector focused on customer experience and brand growth. The event’s agenda is built around the unique challenges and opportunities within franchising, especially where customer expectations and technology trends are rapidly evolving.
The conference will feature a rich mix of learning and engagement opportunities such as interactive workshops and breakout sessions, keynotes and presentations on customer experience trends and technology adoption, and benchmarking insights.
Why attend? At the 2026 Franchise Customer Experience Conference, you'll engage with industry experts and fellow franchise professionals. The event focuses on the latest trends and strategies in customer experience, offering workshops and panels that provide actionable insights. It's an essential gathering for those looking to drive customer satisfaction and loyalty in the franchise sector.
8. Customer Contact Week - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: Varies (see table below)
- Social Media: Facebook, LinkedIn
Customer Contact Week: Locations & Dates
| Locations | Dates | Pricing |
|---|---|---|
| Las Vegas, NV | June 22-25, 2026 | $2,999 |
| Nashville, TN | October 7-9, 2026 | TBA |
CCW is a global conference and expo for professionals involved in customer contact, customer experience (CX), and service operations. It’s regarded as one of the largest and most influential gatherings in the customer contact industry, bringing together practitioners, leaders, and solution providers to share strategies, solve challenges, and explore innovations.
It is designed to help organizations navigate the advancement of customer contact and experience through emerging technologies and artificial intelligence, omnichannel engagement, and digital transformation. The event is expected to gather more than 6,500+ annual attendees, over 1,650 brands, and over 450 solution providers.
Why attend? CCW offers unique opportunities to learn from top experts about the future of customer contact and AI-powered technologies that drive customer experience. You'll gain insights into innovative solutions and network with peers across multiple industries. The event's focus on workforce optimization and technical skills integration makes it a must-attend for those aiming to elevate their customer service strategies.
9. Customer Experience 2026: A Frost & Sullivan Executive MindXchange - Orlando, FL (July 13-15, 2026)
- Dates: July 13-15, 2026
- Location: Loews Sapphire Falls Resort at Universal Orlando
- Pricing: $1,795
- Social Media: LinkedIn
The Customer Experience (CX) 2026: A Frost & Sullivan Executive MindXchange is a high-level customer experience strategy conference designed for senior leaders and practitioners responsible for shaping and executing CX initiatives across their organizations. It’s part of the Frost & Sullivan Executive MindXchange series, known for its interactive discussions, real-world insights, and practical takeaways.
This event prepares CX professionals to turn strategy into measurable business results by exploring core themes like designing connected customer journeys and translating CX metrics into organizational momentum.
Why attend? This event offers unique interactive sessions and workshops led by top industry experts. You'll have the opportunity to network with peers and gain actionable insights to enhance your customer experience initiatives.
With its focus on collaboration and innovation, this MindXchange is the perfect setting to discover new strategies and solutions for your team.
10. Customer Connect Expo - Atlanta, GA (September 9-10, 2026)
- Dates: September 9-10, 2026
- Location: Georgia World Congress Center
- Pricing: TBA
- Social Media: LinkedIn, Facebook
Customer Connect Expo is a major conference and trade show for customer experience (CX), customer contact, and engagement professionals. It’s a gathering to explore the latest technologies, strategies, and innovations shaping customer engagement.
Keynote speakers include Camilo Cruz, CEO of Proxima; Jordan Armstrong, Chief Revenue Officer at ResultsCX; and Justin Massey, Founder of Relay Hawk, tackling tools and support platforms, customer engagement strategies, and innovation in customer experience.
Why attend? Attending the Customer Connect Expo allows you to explore the latest trends in customer engagement and technology. You'll hear from top speakers and participate in interactive sessions designed to provide actionable insights.
It's an excellent opportunity for your team to gain new perspectives and tools to improve customer satisfaction.
11. Engage Customer Summit - London, UK (October 7-8, 2026)
- Dates: October 7-8, 2026
- Location: Evolution London
- Pricing: TBA
- Social Media: LinkedIn, X
The Engage Customer Summit is a major customer engagement and experience conference that explores how organizations are connecting with customers in new ways. It is one of Europe’s largest and most established customer engagement events, now entering its 15th year and expanding to a two-day format.
The summit emphasizes case studies, strategic insights, and practical takeaways that help organizations deepen engagement, boost loyalty, and drive growth. Sponsors that contribute to the event’s success include Verint, Sprinklr, ElevenLabs, and Fin.
Why attend? The Engage Customer Summit provides a platform to learn from industry experts and network with like-minded professionals. It focuses on the future of customer engagement, offering workshops and sessions tailored to your needs.
This event is perfect for those looking to enhance their strategies and stay ahead in the customer experience field.
12. CX Solutions Summit - London, UK (October 21, 2026)
- Dates: October 21, 2026
- Location: Hilton London Canary Wharf
- Pricing: Register to see current pricing
- Social Media: LinkedIn, Facebook
The CX Solutions Summit is a focused one-day professional event that connects senior CX leaders with leading solution providers through structured, high-value interactions. It is a platform for business development, learning, and networking in the CX industry.
The event’s primary purpose is to help CX professionals find, evaluate, and engage with innovative products and services that support customer experience, journey management, analytics, and related tools. It emphasizes focused, productive engagement to help attendees efficiently explore solutions that match their business needs.
Why attend? The CX Solutions Summit provides a unique platform to learn from top experts in the field of customer experience. You and your team will explore innovative solutions and strategies to enhance customer interactions.
With its focus on practical insights and networking, this summit is essential for anyone looking to improve their customer service approach.
13. Gartner Customer Service & Support Conference - Denver, CO (November 4-5, 2026)
- Dates: November 4-5, 2026
- Location: Gaylord Rockies Resort & Convention Center
- Pricing: From $3,550 (for public sector employees)
- Social Media: LinkedIn, Facebook, X
The Gartner Customer Service & Support Conference is a two-day executive conference focused on advancing customer service, support strategy, and organizational performance through data-driven insights, peer exchange, and practical frameworks. It helps organizations shape their customer service priorities with future-ready strategies.
The conference is a mix of keynotes and expert sessions, interactive roundtables and workshops for peer knowledge exchange, and solution showcases where attendees can explore technologies and services relevant to customer service and support.
Why attend? This conference provides a unique opportunity to learn from top minds in customer service and support. You'll gain insights into the latest trends and technologies that can transform your service strategies.
With sessions tailored to various aspects of customer support, it's a valuable experience for your team to stay ahead in the industry.
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