The right customer service speakers can shift how your team thinks, communicates, and shows up for customers. I've pulled together the best in the business—people who bring real frameworks, hard-won experience, and the kind of energy that actually sticks. Whether you're planning a company event or a leadership retreat, this list helps you find a speaker who delivers lasting impact, not just a good hour.
Top 28 Customer Service Speakers
Below are the profiles of the top customer service speakers, covering who they are and the impact they've made in this space.
Shep Hyken
Customer Service & Experience Expert
Greater St. Louis, United States
Focus area:
#Customer service#Customer experience#Customer loyalty#Service culture
Shep Hyken is Chief Amazement Officer at Shepard Presentations, a customer service and experience speaker, author, and creator of The Customer Focus training program for companies worldwide.
His books, training, research, and…
Jeanne Bliss
Customer Experience Leadership Expert
Greater Seattle Area, United States
Focus area:
#Customer-centric leadership#Chief Customer Officer#Customer loyalty#Customer-driven growth
Jeanne Bliss founded CustomerBliss after pioneering the Chief Customer Officer role at Lands’ End, Microsoft, Coldwell Banker, and Allstate, then co-founding the CXPA professional association.
Bliss focuses on making customers an asset…
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Jay Baer
Customer Experience Author & Speaker
Bloomington, United States
Focus area:
#Customer experience#Customer loyalty#Customer research#Word of mouth#AI and human service
Jay Baer is a business strategist, keynote speaker, researcher, and bestselling author whose work includes customer experience, marketing, loyalty, and word of mouth for brands seeking practical growth.
Baer studies how speed,…
Chip Bell
Customer Loyalty & Service Expert
Focus area:
#Customer loyalty#Service innovation#Customer partnerships#Customer experience
Chip R. Bell is a customer loyalty consultant, keynote speaker, and author known for decades of work on service innovation, customer partnerships, and experience across industries and global brands.
Bell sees service…
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John DiJulius
Customer Experience Author & Consultant
Aurora, United States
Focus area:
#Customer service culture#Customer loyalty#Human connection#Employee experience
John DiJulius founded The DiJulius Group, a customer experience consultancy, and built his work around service culture, human connection, loyalty, books, speaking, consulting, and training.
His work argues that customer experience can…
Brad Cleveland
Customer Experience & Contact Center Expert
Sun Valley, United States
Focus area:
#Customer experience#Customer service#Contact centers#Customer strategy#AI in service
Brad Cleveland is an author, speaker, and consultant who helped build ICMI and is known for his work on customer experience, service, contact center management, and customer strategy worldwide.
Cleveland connects frontline…
Matt Dixon
Customer Experience Researcher & Author
Focus area:
#Customer effort#Customer loyalty#Service strategy#Customer research
Matt Dixon is an author, researcher, and keynote speaker whose work has challenged conventional thinking in sales, customer loyalty, and service experience through bestselling business research.
In The Effortless Experience, Dixon…
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Brittany Hodak
Customer Experience Author & Speaker
Franklin, United States
Focus area:
#Customer experience#Customer loyalty#Superfans#Brand storytelling#Employee experience
Brittany Hodak is a customer experience keynote speaker, entrepreneur, and author of Creating Superfans, a framework for building stronger customer and employee loyalty across brands and teams.
Her SUPER framework centers…
Dennis Snow
Customer Experience Speaker & Consultant
Orlando, United States
Focus area:
#Service excellence#Customer experience#Service culture#Customer loyalty
Dennis Snow is CEO of Snow & Associates and a customer experience speaker and consultant whose perspective draws on a 20-year career with Walt Disney World and service excellence programs.
Snow turns…
Lior Arussy
Customer Experience & Strategy Expert
United States
Focus area:
#Customer experience#Customer-centric growth#Strategy execution#Transformation#Customer loyalty
Lior Arussy is an author, consultant, and keynote speaker who founded Strativity and has spent decades working on customer experience, strategy execution, change, and customer-centered growth.
Arussy sees customer experience as a…
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Dan Gingiss
Customer Experience Author & Speaker
Greater Chicago Area, United States
Focus area:
#Customer experience#Employee experience#Customer loyalty#Experience design#Service leadership
Dan Gingiss is a customer experience keynote speaker, author, and strategic advisor whose career includes more than two decades in corporate marketing, CX leadership, and customer-facing roles.
Gingiss focuses on making customer…
Kerry Bodine
Founder & CEO at Bodine & Co.
San Francisco, United States
Focus area:
#Customer experience#Journey mapping#Human-centered design#Experience strategy#AI
Kerry Bodine is founder and CEO of Bodine & Co., a customer experience consultancy, and co-author of Outside In, a foundational book on customer-centered business and experience design.
Her work spans…
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Will Guidara
Hospitality Author & Speaker
United States
Focus area:
#Hospitality#Service leadership#Customer experience#Team culture#Human connection
Will Guidara is a restaurateur, keynote speaker, and author of Unreasonable Hospitality, drawing on his leadership as former co-owner of Eleven Madison Park and his wider work in hospitality.
Guidara’s “unreasonable…
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David Avrin
Customer Experience Keynote Speaker
Denver Metropolitan Area, United States
Focus area:
#Customer experience#Customer convenience#Competitive differentiation#Business growth
David Avrin is a customer experience keynote speaker and business consultant whose work examines how organizations can become easier to do business with in increasingly competitive markets.
Avrin focuses on the problems…
Louie Gravance
Customer Experience Speaker & Consultant
Orlando, United States
Focus area:
#Customer service#Customer experience#Service culture#Employee engagement
Louie Gravance is a customer experience keynote speaker and consultant whose service perspective was shaped by years working at Walt Disney Company and by customer-focused culture change.
Gravance uses lessons from Disney…
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Scott Deming
Customer Service & CX Speaker
Charlotte Metro, United States
Focus area:
#Customer experience#Customer service#Brand differentiation#Service culture#Leadership
Scott Deming is a customer service and experience keynote speaker, consultant, and veteran business leader who connects service culture with brand distinction, loyalty, and organizational growth.
Deming believes competitors can copy products…
Ian Golding
CEO & Founder of Customer Experience Consultancy Ltd
United Kingdom
Focus area:
#CX strategy#Customer-centric culture#CX leadership#Operational improvement
Ian Golding is CEO & Founder of Customer Experience Consultancy Ltd and a global CX specialist who advises organizations on customer-centric strategy, leadership, operations, and change.
Golding’s work focuses on making customer…
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Lisa Ford
Customer Service Author & Speaker
Atlanta, United States
Focus area:
#Customer service#Customer-focused culture#Service execution#Team performance
Lisa Ford is a customer service speaker, author, and consultant who leads Ford Group and helps organizations build customer-focused cultures, strengthen teams, and improve service execution.
Ford’s work centers on turning customer-focus…
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Don Peppers
Customer Experience Author & Advisor
Menlo Park, United States
Focus area:
#Customer relationships#Personalization#Customer loyalty#Customer strategy#One-to-one marketing
Don Peppers is an author, keynote speaker, and advisor whose work helped shape one-to-one marketing, customer relationships, personalization, loyalty, and modern customer experience strategy.
Peppers studies how businesses can create more value…
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Claire Boscq
Customer Experience Speaker & Consultant
St. Helier, Jersey
Focus area:
#Customer experience#Employee experience#Customer service#Mystery shopping#Service culture
Claire Boscq is a customer experience keynote speaker and consultant whose work spans service, employee experience, mystery shopping, and heart-led business growth through speaking and advisory work.
Boscq emphasizes the human side…
Adam Toporek
Customer Service Author & Expert
Greater Orlando, United States
Focus area:
#Customer service#Customer emotions#Service recovery#Frontline experience#AI in CX
Adam Toporek is president of CTS Service Solutions, a customer experience expert, speaker, and author of Be Your Customer’s Hero, a practical guide for customer-facing service teams and leaders.
Toporek focuses…
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Elizabeth Dixon
Customer Experience Speaker & Strategist
Atlanta Metropolitan Area, United States
Focus area:
#Customer experience#Service culture#Employee experience#Leadership#Organizational culture
Elizabeth Dixon is a speaker, author, and customer experience strategist who helps organizations strengthen service, workplace culture, and customer-centered leadership through keynotes and workshops.
Her work connects customer experience with the culture…
Nate Brown
Executive Director at CX Accelerator
Nashville Metropolitan Area, United States
Focus area:
#Customer experience leadership#Customer service#CX community#Service quality#Employee enablement
Nate Brown is Executive Director of CX Accelerator, a community for customer experience professionals, and a speaker and practitioner focused on service leadership, community, and CX education.
Brown’s work helps CX and…
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Michael Hoffman
Customer Service & Leadership Speaker
Carrollton, United States
Focus area:
#Customer service#Leadership#Employee engagement#Workplace culture#Sales
Michael Hoffman is president of Igniting Performance and a professional speaker whose programs address customer service, leadership, sales, culture, employee engagement, and performance.
Hoffman’s programs focus on the behaviors employees and leaders…
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Linda Moir
Customer Service & Leadership Speaker
Focus area:
#Customer service#People engagement#Service culture#Leadership#Employee experience
Linda Moir is a customer service and leadership speaker who led service at Virgin Atlantic and later directed front-line Event Services for the London 2012 Games, serving millions of visitors.
Her experience…
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Simon T. Bailey
Leadership & Customer Experience Speaker
Greater Orlando, United States
Focus area:
#Customer experience#Leadership#Employee experience#Business relationships#Human connection
Simon T. Bailey is a leadership and customer experience speaker, author, and executive educator whose work explores service, relationships, business growth, and human-centered leadership.
Bailey connects customer experience with how companies support…
Barbara Khozam
Customer Service & Patient Experience Speaker
San Diego Metropolitan Area, United States
Focus area:
#Customer service#Patient experience#Service consistency#Communication#Service leadership
Barbara Khozam is a customer service and patient experience speaker and consultant who helps organizations improve communication, service consistency, workplace culture, and customer trust.
Khozam focuses on the everyday behaviors that create…
Lynn Baker
Customer Experience Strategist & Speaker
Johannesburg, South Africa
Focus area:
#Customer experience#Customer service#CX strategy#Customer journeys#Customer-centric culture
Lynn Baker is founder and CEO of CX Institute SA and CX University SA specialist, a customer experience strategist and keynote speaker with more than 25 years in the field and Disney…
Connect with Lynn:
Selection Methodology
I selected the leaders on this list based on their relevance, demonstrated expertise and impact, professional credibility, and ongoing contributions to the field.
I look for evidence such as leading meaningful initiatives or delivering notable results within their organizations, developing influential ideas or practices, publishing research or educational resources, speaking or teaching, and other contributions that demonstrate impact within their work or the broader field.
Additional Resources
For additional resources, explore the best customer service software to help your team manage customer experience more effectively.
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