Top 28 Customer Service Speakers to Book in 2026
The right customer service speakers can shift how your team thinks, communicates, and shows up for customers. I've pulled together the best in the business—people who bring real frameworks, hard-won experience, and the kind of energy that actually sticks. Whether you're planning a company event or a leadership retreat, this list helps you find a speaker who delivers lasting impact, not just a good hour.
Top 28 Customer Service Speakers
Below are the profiles of the top customer service speakers, covering who they are and the impact they've made in this space.
Shep Hyken
Shep Hyken is Chief Amazement Officer at Shepard Presentations, a customer service and experience speaker, author, and creator of The Customer Focus training program for companies worldwide.
His books, training, research, and…
Shep Hyken is Chief Amazement Officer at Shepard Presentations, a customer service and experience speaker, author, and creator of The Customer Focus training program for companies worldwide.
His books, training, research, and keynotes explore how organizations turn everyday interactions into loyalty. Hyken gives service leaders practical ways to build customer-focused cultures, improve frontline experiences, and connect service quality with retention and growth.
Jeanne Bliss
Jeanne Bliss founded CustomerBliss after pioneering the Chief Customer Officer role at Lands’ End, Microsoft, Coldwell Banker, and Allstate, then co-founding the CXPA professional association.
Bliss focuses on making customers an asset…
Jeanne Bliss founded CustomerBliss after pioneering the Chief Customer Officer role at Lands’ End, Microsoft, Coldwell Banker, and Allstate, then co-founding the CXPA professional association.
Bliss focuses on making customers an asset of the business rather than a set of transactions. Her books and advisory work show leaders how accountability, cross-functional alignment, humanity, and customer-focused decision-making can turn better experiences into durable growth.
Jay Baer
Jay Baer is a business strategist, keynote speaker, researcher, and bestselling author whose work includes customer experience, marketing, loyalty, and word of mouth for brands seeking practical growth.
Baer studies how speed,…
Jay Baer is a business strategist, keynote speaker, researcher, and bestselling author whose work includes customer experience, marketing, loyalty, and word of mouth for brands seeking practical growth.
Baer studies how speed, clarity, kindness, complaints, word of mouth, and automation affect customers. He turns these insights into practical frameworks that help service and CX teams respond faster and build loyalty.
Chip Bell
Chip R. Bell is a customer loyalty consultant, keynote speaker, and author known for decades of work on service innovation, customer partnerships, and experience across industries and global brands.
Bell sees service…
Chip R. Bell is a customer loyalty consultant, keynote speaker, and author known for decades of work on service innovation, customer partnerships, and experience across industries and global brands.
Bell sees service as a way to create new ideas, not just deliver consistent results. His books and talks show how creative service, customer partnerships, and journey mapping can build memorable experiences and stronger loyalty.
John DiJulius
John DiJulius founded The DiJulius Group, a customer experience consultancy, and built his work around service culture, human connection, loyalty, books, speaking, consulting, and training.
His work argues that customer experience can…
John DiJulius founded The DiJulius Group, a customer experience consultancy, and built his work around service culture, human connection, loyalty, books, speaking, consulting, and training.
His work argues that customer experience can become a competitive advantage when organizations establish clear service standards and strengthen human connection. Books including The Customer Service Revolution and The Relationship Economy extend those ideas to loyalty and culture.
Brad Cleveland
Brad Cleveland is an author, speaker, and consultant who helped build ICMI and is known for his work on customer experience, service, contact center management, and customer strategy worldwide.
Cleveland connects frontline…
Brad Cleveland is an author, speaker, and consultant who helped build ICMI and is known for his work on customer experience, service, contact center management, and customer strategy worldwide.
Cleveland connects frontline service operations with broader customer strategy. His books, courses, and advisory work cover contact center performance, customer-centric culture, service leadership, metrics, and the balance between AI-enabled efficiency and effective human interaction.
Matt Dixon
Matt Dixon is an author, researcher, and keynote speaker whose work has challenged conventional thinking in sales, customer loyalty, and service experience through bestselling business research.
In The Effortless Experience, Dixon…
Matt Dixon is an author, researcher, and keynote speaker whose work has challenged conventional thinking in sales, customer loyalty, and service experience through bestselling business research.
In The Effortless Experience, Dixon and his co-authors challenge the idea that service teams must always delight customers. Their research shows that making service easy and solving problems reliably can build customer loyalty.
Brittany Hodak
Brittany Hodak is a customer experience keynote speaker, entrepreneur, and author of Creating Superfans, a framework for building stronger customer and employee loyalty across brands and teams.
Her SUPER framework centers…
Brittany Hodak is a customer experience keynote speaker, entrepreneur, and author of Creating Superfans, a framework for building stronger customer and employee loyalty across brands and teams.
Her SUPER framework centers on understanding customer stories, exceeding expectations, personalizing interactions, and making experiences repeatable. Hodak connects brand storytelling and customer experience with the practical work of turning satisfied buyers into advocates.
Dennis Snow
Dennis Snow is CEO of Snow & Associates and a customer experience speaker and consultant whose perspective draws on a 20-year career with Walt Disney World and service excellence programs.
Snow turns…
Dennis Snow is CEO of Snow & Associates and a customer experience speaker and consultant whose perspective draws on a 20-year career with Walt Disney World and service excellence programs.
Snow turns Disney’s operating lessons into practical customer service advice. He focuses on customer-first behavior, personal responsibility, brand promises, and the small details that shape each customer’s experience.
Lior Arussy
Lior Arussy is an author, consultant, and keynote speaker who founded Strativity and has spent decades working on customer experience, strategy execution, change, and customer-centered growth.
Arussy sees customer experience as a…
Lior Arussy is an author, consultant, and keynote speaker who founded Strativity and has spent decades working on customer experience, strategy execution, change, and customer-centered growth.
Arussy sees customer experience as a way to drive growth, not just improve individual service interactions. His work connects customer value, loyalty, business change, employee engagement, and strategy to help companies build profitable, long-term relationships.
Dan Gingiss
Dan Gingiss is a customer experience keynote speaker, author, and strategic advisor whose career includes more than two decades in corporate marketing, CX leadership, and customer-facing roles.
Gingiss focuses on making customer…
Dan Gingiss is a customer experience keynote speaker, author, and strategic advisor whose career includes more than two decades in corporate marketing, CX leadership, and customer-facing roles.
Gingiss focuses on making customer experiences memorable, shareable, and operationally practical. His work also connects employee experience with customer outcomes, giving leaders a way to think about service as both an external brand experience and an internal leadership responsibility.
Kerry Bodine
Kerry Bodine is founder and CEO of Bodine & Co., a customer experience consultancy, and co-author of Outside In, a foundational book on customer-centered business and experience design.
Her work spans…
Kerry Bodine is founder and CEO of Bodine & Co., a customer experience consultancy, and co-author of Outside In, a foundational book on customer-centered business and experience design.
Her work spans journey mapping, human-centered design, customer-centric culture, and the changing relationship between people and AI. Bodine helps leaders connect everyday organizational behavior and design decisions with customer trust, value, and business performance.
Will Guidara
Will Guidara is a restaurateur, keynote speaker, and author of Unreasonable Hospitality, drawing on his leadership as former co-owner of Eleven Madison Park and his wider work in hospitality.
Guidara’s “unreasonable…
Will Guidara is a restaurateur, keynote speaker, and author of Unreasonable Hospitality, drawing on his leadership as former co-owner of Eleven Madison Park and his wider work in hospitality.
Guidara’s “unreasonable hospitality” approach uses service to build creativity and human connection. Drawing on his restaurant experience, he shows how empowered teams, personal touches, and attention to small details can turn everyday service into memorable experiences.
David Avrin
David Avrin is a customer experience keynote speaker and business consultant whose work examines how organizations can become easier to do business with in increasingly competitive markets.
Avrin focuses on the problems…
David Avrin is a customer experience keynote speaker and business consultant whose work examines how organizations can become easier to do business with in increasingly competitive markets.
Avrin focuses on the problems customers face when buying, communicating, or getting support. He encourages businesses to improve convenience, speed, and accessibility—not just product quality—to stand out from competitors.
Louie Gravance
Louie Gravance is a customer experience keynote speaker and consultant whose service perspective was shaped by years working at Walt Disney Company and by customer-focused culture change.
Gravance uses lessons from Disney…
Louie Gravance is a customer experience keynote speaker and consultant whose service perspective was shaped by years working at Walt Disney Company and by customer-focused culture change.
Gravance uses lessons from Disney and his broader service work to show how employees turn organizational values into customer-facing behavior. His programs focus on service culture, engagement, and helping frontline teams see their role as creating an experience rather than completing a transaction.
Scott Deming
Scott Deming is a customer service and experience keynote speaker, consultant, and veteran business leader who connects service culture with brand distinction, loyalty, and organizational growth.
Deming believes competitors can copy products…
Scott Deming is a customer service and experience keynote speaker, consultant, and veteran business leader who connects service culture with brand distinction, loyalty, and organizational growth.
Deming believes competitors can copy products and prices more easily than a unique customer experience. His work shows how leadership, employee behavior, emotional connection, and service culture can help brands stand out.
Ian Golding
Ian Golding is CEO & Founder of Customer Experience Consultancy Ltd and a global CX specialist who advises organizations on customer-centric strategy, leadership, operations, and change.
Golding’s work focuses on making customer…
Ian Golding is CEO & Founder of Customer Experience Consultancy Ltd and a global CX specialist who advises organizations on customer-centric strategy, leadership, operations, and change.
Golding’s work focuses on making customer experience systematic and executable. He helps organizations align leadership, culture, measurement, operational improvement, and customer needs, translating CX principles into practical changes across industries and markets.
Lisa Ford
Lisa Ford is a customer service speaker, author, and consultant who leads Ford Group and helps organizations build customer-focused cultures, strengthen teams, and improve service execution.
Ford’s work centers on turning customer-focus…
Lisa Ford is a customer service speaker, author, and consultant who leads Ford Group and helps organizations build customer-focused cultures, strengthen teams, and improve service execution.
Ford’s work centers on turning customer-focus principles into consistent employee behavior. Through speaking, training, and Exceptional Customer Service, she addresses service execution, team accountability, and the cultural habits organizations need to improve everyday customer interactions.
Don Peppers
Don Peppers is an author, keynote speaker, and advisor whose work helped shape one-to-one marketing, customer relationships, personalization, loyalty, and modern customer experience strategy.
Peppers studies how businesses can create more value…
Don Peppers is an author, keynote speaker, and advisor whose work helped shape one-to-one marketing, customer relationships, personalization, loyalty, and modern customer experience strategy.
Peppers studies how businesses can create more value by understanding each customer and building lasting relationships. His work on personalization, trust, CRM, loyalty, and customer value helps service and CX leaders see beyond individual interactions.
Claire Boscq
Claire Boscq is a customer experience keynote speaker and consultant whose work spans service, employee experience, mystery shopping, and heart-led business growth through speaking and advisory work.
Boscq emphasizes the human side…
Claire Boscq is a customer experience keynote speaker and consultant whose work spans service, employee experience, mystery shopping, and heart-led business growth through speaking and advisory work.
Boscq emphasizes the human side of experience, arguing that better customer outcomes begin with supported, engaged employees. Her work connects service culture, employee experience, customer interactions, and business environments to create more consistent and caring experiences.
Adam Toporek
Adam Toporek is president of CTS Service Solutions, a customer experience expert, speaker, and author of Be Your Customer’s Hero, a practical guide for customer-facing service teams and leaders.
Toporek focuses…
Adam Toporek is president of CTS Service Solutions, a customer experience expert, speaker, and author of Be Your Customer’s Hero, a practical guide for customer-facing service teams and leaders.
Toporek focuses on the human side of frontline service, including emotions, difficult interactions, customer problems, service recovery, and employee skills. He also explores how technology and AI can support service teams without replacing the empathy and judgment that build strong customer relationships.
Elizabeth Dixon
Elizabeth Dixon is a speaker, author, and customer experience strategist who helps organizations strengthen service, workplace culture, and customer-centered leadership through keynotes and workshops.
Her work connects customer experience with the culture…
Elizabeth Dixon is a speaker, author, and customer experience strategist who helps organizations strengthen service, workplace culture, and customer-centered leadership through keynotes and workshops.
Her work connects customer experience with the culture and habits behind it. Dixon focuses on helping leaders and teams create environments where employees can execute consistently, take ownership of service, and translate organizational purpose into stronger customer interactions.
Nate Brown
Nate Brown is Executive Director of CX Accelerator, a community for customer experience professionals, and a speaker and practitioner focused on service leadership, community, and CX education.
Brown’s work helps CX and…
Nate Brown is Executive Director of CX Accelerator, a community for customer experience professionals, and a speaker and practitioner focused on service leadership, community, and CX education.
Brown’s work helps CX and service leaders develop stronger teams and professional communities. His writing and programs address service-worker confidence, quality management, customer appreciation, support operations, and the evolving role of AI in customer experience.
Michael Hoffman
Michael Hoffman is president of Igniting Performance and a professional speaker whose programs address customer service, leadership, sales, culture, employee engagement, and performance.
Hoffman’s programs focus on the behaviors employees and leaders…
Michael Hoffman is president of Igniting Performance and a professional speaker whose programs address customer service, leadership, sales, culture, employee engagement, and performance.
Hoffman’s programs focus on the behaviors employees and leaders can control, including attitude, communication, influence, and responsibility. His customer service work gives teams practical ways to improve interactions during times of change.
Linda Moir
Linda Moir is a customer service and leadership speaker who led service at Virgin Atlantic and later directed front-line Event Services for the London 2012 Games, serving millions of visitors.
Her experience…
Linda Moir is a customer service and leadership speaker who led service at Virgin Atlantic and later directed front-line Event Services for the London 2012 Games, serving millions of visitors.
Her experience at Virgin Atlantic and London 2012 underpins a people-first approach to service. Moir shows how engaged frontline teams, clear purpose, leadership behavior, and thoughtful “magic touches” can lift both employee performance and the customer experience.
Simon T. Bailey
Simon T. Bailey is a leadership and customer experience speaker, author, and executive educator whose work explores service, relationships, business growth, and human-centered leadership.
Bailey connects customer experience with how companies support…
Simon T. Bailey is a leadership and customer experience speaker, author, and executive educator whose work explores service, relationships, business growth, and human-centered leadership.
Bailey connects customer experience with how companies support their employees. His recent work focuses on human connection, strong relationships, reducing customer stress, and the idea that great service begins with a positive employee experience.
Barbara Khozam
Barbara Khozam is a customer service and patient experience speaker and consultant who helps organizations improve communication, service consistency, workplace culture, and customer trust.
Khozam focuses on the everyday behaviors that create…
Barbara Khozam is a customer service and patient experience speaker and consultant who helps organizations improve communication, service consistency, workplace culture, and customer trust.
Khozam focuses on the everyday behaviors that create reliable service, including clear communication, follow-through, handling difficult situations, and leadership responsibility. She also applies these ideas to healthcare, where consistent human interactions shape the patient experience.
Lynn Baker
Lynn Baker is founder and CEO of CX Institute SA and CX University SA specialist, a customer experience strategist and keynote speaker with more than 25 years in the field and Disney…
Lynn Baker is founder and CEO of CX Institute SA and CX University SA specialist, a customer experience strategist and keynote speaker with more than 25 years in the field and Disney Institute training.
Baker combines customer experience strategy with practical service education, storytelling, and interactive learning. Her work covers customer journeys, customer-centric culture, B2B experience, and turning CX principles into behaviors teams can understand and apply.
Selection Methodology
I selected the leaders on this list based on their relevance, demonstrated expertise and impact, professional credibility, and ongoing contributions to the field.
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I look for evidence such as leading meaningful initiatives or delivering notable results within their organizations, developing influential ideas or practices, publishing research or educational resources, speaking or teaching, and other contributions that demonstrate impact within their work or the broader field.
Additional Resources
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