15 Best Customer Service Conferences in 2025
In 2025, customer service conferences continue to be a powerful way to sharpen your skills, gain fresh insights, and stay ahead of industry trends. These events bring together professionals, thought leaders, and solution providers passionate about improving customer experience. Professional development is key, and these events offer a chance to learn from experts and network with peers.
This article will guide you through the top conferences, helping you find the right fit for your goals. Whether you're looking for new strategies or just want to connect with like-minded professionals, there’s something here for you.
Best Customer Service Conferences in 2025 Shortlist
Here's a shortlist of the best customer service conferences I think are worth attending in 2025:
- IUCX Conference 2025 - Phoenix, AZ (May 6-8, 2025)
- Customer Success Summit - Multiple Locations and Dates
- Chief Experience Officer Exchange - Memphis, TN (May 14-16, 2025)
- Customer Experience Strategies Summit - Toronto, Canada (May 28-29, 2025)
- CX BFSI USA Exchange - Phoenix, AZ (June 2-3, 2025)
- 2025 NECCF Conference & Expo - Foxborough, MA (June 5, 2025)
- Customer Contact Week - Las Vegas, NV (June 9-12, 2025)
- CXps 2025 - Rio Grande, Puerto Rico (June 12-13, 2025)
- The Customer Experience 2025: A Frost & Sullivan Executive MindXchange - Los Angeles, CA (June 24-26, 2025)
- The Contact Centre & Customer Services Summit - Manchester, UK (September 8-9, 2025)
- Genesys Xperience - Nashville, TN (September 8-10, 2025)
- Customer Engagement Summit 2025 - London, UK (October 9, 2025)
- CX Solutions Summit - London, UK (October 22, 2025)
- Customer Service & Experience 2025 - New York City, NY (November 4-5, 2025)
- Digital Customer Experience Summit - Toronto, Canada (November 12-13, 2025)
Best Customer Service Conferences of 2025
Below are my summaries of the best customer service conferences on my shortlist. My reviews look at each event’s dates, location, pricing, and unique offerings.
1. IUCX Conference 2025 - Phoenix, AZ (May 6-8, 2025)
- Dates: May 6-8, 2025
- Location: Phoenix Convention Center, AZ
- Pricing: Starts at $1,350
- Website: IUCX Conference 2025
- Social Media: Facebook, LinkedIn
Overview:
IUCX Conference 2025, formerly CS Week, is an annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals across North America and the world. The event focuses on meter-to-cash process content, topical and trending industry programs, and utility role models at every stage in their customer experience journeys.
Why you should attend:
The conference will have in-depth sessions on billing and payments, credit and collections, field service, and customer assistance. It will hold a dedicated event for the contributions and development of women in the utility industry and the Dream Prize Giveaway. Discussions will cover data analytics to enhance customer experience strategies, innovations in billing and payments, and best practices for managing customer service centers.
2. Customer Success Summit - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Website: Customer Success Summit
- Social Media: Facebook, LinkedIn, X
Conferences Locations and Dates for Customer Success Summit:
| Locations | Dates |
| Amsterdam | May 13-14, 2025 |
| London | June 24-25, 2025 |
| San Francisco | September 16-17, 2025 |
| Boston | October 29-30, 2025 |
| Sydney | November 6, 2025 |
| Chicago | November 12-13, 2025 |
| Toronto | November 19-20, 2025 |
| London | December 3-4, 2025 |
Overview:
The Customer Success Summit is a global series of events for customer experience professionals. It brings together industry leaders to share insights on customer retention, engagement, and satisfaction. The summit offers a platform for networking and learning about the latest trends in customer success.
Why you should attend:
You’ll be able to explore diverse and relevant topics, including customer retention, customer success metrics, and KPIs, and leverage artificial intelligence and automation to drive revenue and growth. The conference will have seasoned professionals to share actionable strategies on elevating customer success operations and aligning with sales for better collaboration. One of its must-attend events is the Leadership Dinner Series, an exclusive gathering for networking with customer success leaders.
3. Chief Experience Officer Exchange - Memphis, TN (May 14-16, 2025)
- Dates: May 14-16, 2025
- Location: The Guest House at Graceland, Memphis, TN
- Pricing: $1,499
- Website: Chief Experience Officer Exchange
- Social Media: LinkedIn
Overview:
Chief Experience Officer Exchange is for senior CX and business leaders in enterprise-level companies, focusing on peer-led discussions and executive-level strategies on customer experience innovations.
The speakers for the 2025 event include Jamie Lawyer, Chief Experience Officer at Rubin Museum of Art; Nick Birkby, Vice President of UX Research at JP Morgan Chase & Co.; and Dr. Shanita Williams, VP People Experience at Southern New Hampshire University.
Why you should attend:
The event will have interactive sessions on smart personalization, omnichannel excellence, and workforce empowerment. It will emphasize collaboration, allowing you to connect with CX leaders to benchmark strategies and co-create solutions to critical business challenges. Various discussions will provide an understanding of current trends and actionable insights to drive customer satisfaction and loyalty.
4. Customer Experience Strategies Summit - Toronto, Canada (May 28-29, 2025)
- Dates: May 28-29, 2025
- Location: Sheraton Centre Toronto Hotel, Canada
- Pricing: Starts at $1,195
- Website: Customer Experience Strategies Summit
- Social Media: LinkedIn
Overview:
The Customer Experience Strategies Summit is an annual event for CX and CS professionals, offering over 20 hours of content and 10 hours of networking. The summit focuses on practical strategies to fulfill customer needs and enhance experience and success.
Why you should attend:
The event will focus on transforming customer success into a revenue-generating function and aligning organizational initiatives through CS operations. It has in-person and virtual attendance options, catering to a broad audience with flexibility and accessibility. There will be roundtable discussions and speed networking discussing data governance strategies to protect customer privacy and the integration of AI-powered tools to boost CX team productivity.
5. CX BFSI USA Exchange - Phoenix, AZ (June 2-3, 2025)
- Dates: June 2-3, 2025
- Location: The Camby, Phoenix, AZ
- Pricing: Invitation-only
- Website: CX BFSI USA Exchange
Overview:
CX BFSI USA Exchange is an invitation-only event for senior customer experience executives and chief customer officers in the banking, financial services, and insurance sectors. It is a platform to share insights and strategies to enhance customer experiences in financial institutions.
Why you should attend:
This CX conference will tackle the latest innovations in customer experience, discussing strategies for delivering personalized and secure experiences in the financial sector. Key topics to be discussed are AI as an effective CX tool, guaranteeing ROI from CX initiatives, and enhancing employee experience to improve customer satisfaction. Additionally, the event offers personalized itineraries with options for think tanks, workshops, and one-on-one meetings, allowing you to tailor your experience to specific interests and challenges.
6. 2025 NECCF Conference & Expo - Foxborough, MA (June 5, 2025)
- Dates: June 5, 2025
- Location: Gillette Stadium, Foxborough, MA
- Pricing: Register to see current pricing
- Website: 2025 NECCF Conference & Expo
- Social Media: Facebook
Overview:
The 2025 NECCF Conference & Expo is the 23rd annual gathering organized by the Northeast Contact Center Forum. This event is for professionals in contact centers and customer experience roles to participate in sessions focused on enhancing customer engagement and operational efficiency.
Its keynote speaker will be Penny Tremblay, renowned workplace relationships expert, who will discuss strategies for fostering positive and productive work environments.
Why you should attend:
The conference and expo will offer insights into the latest trends in contact center operations and AI-powered workflow orchestration. It will host practical workshops that focus on real-world applications and peer-to-peer learning to equip you with tools and understanding that drive improvement. Discussion topics include current challenges and innovations in the contact center industry and how AI and automation are transforming customer support and interactions.
7. Customer Contact Week - Las Vegas, NV (June 9-12, 2025)
- Dates: June 9-12, 2025
- Location: Caesars Forum, Las Vegas, NV
- Pricing: Starts at $1,899
- Website: Customer Contact Week
- Social Media: Facebook, LinkedIn, X
Overview:
Customer Contact Week (CCW) is a major event for customer service professionals, focusing on contact strategies and technology solutions. It is the world's largest gathering for customer contact professionals, bringing over 5,000 attendees and 46 countries together.
Why you should attend:
The conference will feature keynote presentations from forward-thinking leaders who share transformative strategies and insights into the future of customer engagement. You can participate in interactive workshops, breakout sessions, and one-on-one meetings with exhibitors offering AI, analytics, and customer experience management services. The Expo Hall will host over 200 solution providers with demonstrations and opportunities to explore advanced tools and technologies.
8. CXps 2025 - Rio Grande, Puerto Rico (June 12-13, 2025)
- Dates: June 12-13, 2025 (Bonus CFT User Group on June 11)
- Location: Wyndham Grand Rio Mar Resort, Río Grande, Puerto Rico
- Pricing: Starts at $295
- Website: CXps 2025
- Social Media: Facebook, LinkedIn
Overview:
CXps 2025, hosted by Client Savvy, is a specialized conference for leaders in professional services sectors such as architecture, engineering, construction, legal, and consulting. The event aims to promote client experience as a priority and a core business function that drives long-term success.
Why you should attend:
The event will focus on real-world applications of CX strategies, offering actionable insights from industry leaders and CX/EX experts who share how they accelerate growth, boost revenue, and build customer loyalty through client experience. It will discuss hands-on best practices for integrating CX into strategic planning and unlocking new levels of client retention. You will also discover innovative approaches backed by compelling business cases and actionable steps that position CX/EX as a true game-changer.
9. The Customer Experience 2025: A Frost & Sullivan Executive MindXchange - Los Angeles, CA (June 24-26, 2025)
- Dates: June 24-26, 2025
- Location: Omni Los Angeles Hotel, CA
- Pricing: $1,495
- Website: The Customer Experience 2025: A Frost & Sullivan Executive MindXchange
- Social Media: LinkedIn
Overview:
Customer Experience 2025, a Frost & Sullivan Executive MindXchange, is a unique, participant-driven format, emphasizing collaboration over traditional lectures. It will have PowerPoint-free sessions and interactive workshops on enhancing customer experience strategies.
Why you should attend:
The conference features a Solutions Hall where attendees can explore innovative products and services tailored to address current challenges in customer experience management and the future of CX. The discussions will provide practical tools and strategies that can be directly applied to enhance customer satisfaction and drive business growth.
10. The Contact Centre & Customer Services Summit - Manchester, UK (September 8-9, 2025)
- Dates: September 8-9, 2025
- Location: Hilton Deansgate, Manchester, UK
- Pricing: Register to see current pricing
- Website: The Contact Centre & Customer Services Summit
- Social Media: Facebook, LinkedIn, X
Overview:
The Contact Centre & Customer Services Summit is a key event for professionals in the contact centre industry, offering opportunities for networking and learning. It facilitates direct interactions between buyers and suppliers, focusing on industry trends and best practices.
Why you should attend:
The event will facilitate one-to-one meetings between buyers and suppliers, allowing for personalized discussions that address specific operational challenges and objectives. Keynote seminars and discussion panels will cover agent coaching, call centre technology, CRM systems, and automated customer satisfaction surveys. Additionally, the event will have certification programmes to help you advance your careers and enhance your skill sets.
11. Genesys Xperience - Nashville, TN (September 8-10, 2025)
- Dates: September 8-10, 2025
- Location: Gaylord Opryland, Nashville, TN
- Pricing: Exclusively for Genesys customers and prospects
- Website: Genesys Xperience
- Social Media: Facebook, LinkedIn, X
Overview:
Genesys Xperience focuses on AI and the experience economy. It offers over 100 sessions designed to inspire innovation and provide actionable insights.
Why you should attend:
The conference will include expert-led discussions, hands-on workshops, and real-world case studies on AI, digital engagement, and workforce management. It will have interactive experiences and roundtables that allow you to engage directly with the latest customer experience innovation. You will also gain insights on optimizing current investments or advancing your business with innovations from Genesys' products and services teams.
12. Customer Engagement Summit 2025 - London, UK (October 9, 2025)
- Dates: October 9, 2025
- Location: Evolution London, UK
- Pricing: Register to see current pricing
- Website: Customer Engagement Summit 2025
- Social Media: LinkedIn, X
Overview:
The Customer Engagement Summit 2025 by Engage Customer is Europe’s largest CX event, drawing over 2,000 professionals. It features six stages focused on contact centers, data, CX management, engagement marketing, and loyalty, and offers insights into customer-centric approaches.
Why you should attend:
The summit stands out for its diverse activities, including keynote presentations from industry leaders, interactive workshops, and panel discussions. You will have the chance to learn from world-class companies like IKEA and The Estée Lauder Companies Inc., as they share case studies and strategies that have propelled their customer engagement to new heights. Discussion topics at the summit will cover relevant issues in customer engagement, including developing holistic customer experience management strategies and studies specific to healthcare CX.
13. CX Solutions Summit - London, UK (October 22, 2025)
- Dates: October 22, 2025
- Location: Hilton London Canary Wharf, UK
- Pricing: Register to see current pricing
- Website: CX Solutions Summit
- Social Media: Facebook, LinkedIn, X
Overview:
The CX Solutions Summit is a focused event that brings customer experience and customer service managers together with leading solution providers. This format ensures that participants can explore potential business opportunities and partnerships in a time-efficient manner.
Why you should attend:
The summit will facilitate pre-arranged one-to-one meetings, allowing you to engage directly with suppliers offering solutions to your specific challenges. It will feature various activities, including keynote seminars, discussion panels, and certification programs to enhance professional development. These sessions cover a range of topics related to the industry, including emerging trends and best practices from industry experts and leaders, and aim to provide practical knowledge and tools that you can apply in your organization.
14. Customer Service & Experience 2025 - New York City, NY (November 4-5, 2025)
- Dates: November 4-5, 2025
- Location: New York City, NY
- Pricing: Starts at $1,499
- Website: Customer Service & Experience 2025
Overview:
Customer Service & Experience 2025 is a premier event for customer service professionals, focusing on improving customer engagement and experience. Established by Reuters Events, it gathers senior leaders from top brands to share insights, data, and strategies that help teams align around customer experience.
Why you should attend:
The conference will have keynote presentations, interactive workshops, and panel discussions, facilitating in-depth exploration of customer service and experience topics. You can participate in collaborative sessions and knowledge sharing among your peers to discuss real-world challenges and solutions in the field. Discussion topics will cover AI and automation to enhance customer interactions, integrating omnichannel customer journeys, and developing strategies to manage customer expectations.
15. Digital Customer Experience Summit - Toronto, Canada (November 12-13, 2025)
- Dates: November 12-13, 2025
- Location: Hyatt Regency Toronto, Canada
- Website: Digital Customer Experience Summit
- Social Media: LinkedIn
Overview:
The 12th Annual Digital Customer Experience Summit is dedicated to exploring niche digital trends in customer experience. This summit brings together professionals from various sectors, including retail, fintech, hospitality, and public services, to share insights and strategies for enhancing digital transformation and customer interactions.
Why you should attend:
You can participate in roundtable discussions, speed networking opportunities, and exhibitor lounge visits for meaningful connections and the exchange of ideas with peers and industry experts in AI, security solutions, and innovative customer journey strategies. The event will feature a dual-track experience focusing on strategy and tactics, providing a comprehensive understanding of the digital customer experience. Each session is designed to provide actionable and valuable insights, focusing on real-world applications and case studies.
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