The Best Customer Service Speakers in 2026
Great customer service doesn’t happen by accident—it takes the right guidance and inspiration. That’s why learning from top customer service speakers can make a big difference for you and your team. These experts share simple, helpful tips that support your goals, boost your skills, and guide your career growth.
As you work through the ups and downs of managing customer experience, it also helps to use the right tools. Take a look at some of the best customer service software to keep your team working smoothly. With the right voices and resources by your side, you’ll be ready to take your customer service to the next level.
Lior Arussy
Lior Arussy is a leading expert in customer experience and a strategist. He’s known for transforming over 200 organizations worldwide, making him a sought-after consultant and speaker. His approach is practical and
…Lior Arussy is a leading expert in customer experience and a strategist. He’s known for transforming over 200 organizations worldwide, making him a sought-after consultant and speaker. His approach is practical and inspiring, focusing on effective change implementation with clients like Microsoft and SAP.
With awards like the SmartCEO Circle of Excellence and recognition as a Top Global Guru in Customer Experience, Arussy’s insights are invaluable for anyone looking to drive success in customer service.
“Leading your life is authoring your story.”
Lisa Ford
Lisa Ford is a distinguished customer service speaker with over 20 years of experience. Known for her engaging presentations, she specializes in creating customer service-focused cultures and has authored the bestselling video
…Lisa Ford is a distinguished customer service speaker with over 20 years of experience. Known for her engaging presentations, she specializes in creating customer service-focused cultures and has authored the bestselling video series “How to Give Exceptional Customer Service.” Lisa is recognized for her impactful approach and has been inducted into the Speakers Hall of Fame.
She discusses customer service, leadership, team building, and change management. Her work with major organizations like Pfizer and Kaiser Permanente highlights her ability to inspire improvements in customer service practices.
“...build a Customer-Focused Culture.”
Scott McKain
Scott McKain is a renowned customer experience and distinction expert, known for his work as a Hall of Fame speaker and bestselling author. He specializes in strategies that help businesses stand out
…Scott McKain is a renowned customer experience and distinction expert, known for his work as a Hall of Fame speaker and bestselling author. He specializes in strategies that help businesses stand out in competitive markets, emphasizing emotional intelligence, engagement, and relationships. His insights have benefited iconic brands, earning him the 2024 Cavett Award from the National Speakers Association.
He was a Corporate Educator in Residence at High Point University, authored four #1 business bestsellers, including “The Ultimate Customer Experience®,” and hosts the Project Distinct podcast where he shares tips on how to stand out through unique customer experience and personal branding.
“The greatest threat to any organization is not the competition—it’s irrelevance. If customers can compare you, they can replace you.”
Scott Deming
Scott Deming is a seasoned customer service speaker and leadership expert, with over 30 years of business experience. He specializes in transforming organizations by enhancing customer service, fostering innovation, and developing leadership
…Scott Deming is a seasoned customer service speaker and leadership expert, with over 30 years of business experience. He specializes in transforming organizations by enhancing customer service, fostering innovation, and developing leadership skills. Known for his engaging presentations, Scott provides actionable strategies that help teams create exceptional customer experiences and strong brand identities.
His background includes running a national advertising agency and launching IPOs, which enriches his practical approach to business challenges. He offers a range of services, including keynote speeches, training, and consulting for organizations aiming for significant CX improvement.
“First impressions aren’t formed in minutes — they’re formed in seconds.”
Jeanne Bliss
Jeanne Bliss is a leadership speaker and customer experience expert with over 35 years in the field. She has held the position of Chief Customer Officer at major companies like Lands’ End,
…Jeanne Bliss is a leadership speaker and customer experience expert with over 35 years in the field. She has held the position of Chief Customer Officer at major companies like Lands’ End, Coldwell Banker, Allstate, and Microsoft, where she significantly improved customer retention. She is an executive coach and developed a five-competency framework that has helped over 20,000 leaders drive customer-focused growth.
As a keynote speaker, she shares her insights with audiences from the world’s largest corporations, emphasizing the importance of human connection and trust in business.
“You must truly CARE about customers’ lives. That’s not the same in any way as caring about the score you get or the metrics on a dashboard.”
Duncan Wardle
Duncan Wardle is a former Head of Innovation and Creativity at the Walt Disney Company, where he played an important role in fostering innovative cultures across various Disney franchises, including Pixar and
…Duncan Wardle is a former Head of Innovation and Creativity at the Walt Disney Company, where he played an important role in fostering innovative cultures across various Disney franchises, including Pixar and Marvel. Now an independent consultant, he specializes in embedding creativity and innovation within organizations through keynotes and workshops.
Wardle’s expertise lies in design thinking and has developed unique tools like the “What If” creative thinking method. His philosophy centers on the idea that to be different, one must think differently, aiming to inspire organizations to cultivate a culture of innovation that enhances customer experiences.
“Curious how we’ll compete with AI? By focusing on what makes us human: creativity, curiosity, empathy, and intuition. ”
Dave Mitchell
Dave Mitchell is a renowned customer service speaker and the founder of The Leadership Difference. With over 25 years of experience, he’s delivered over 2,000 events, captivating audiences with his unique blend
…Dave Mitchell is a renowned customer service speaker and the founder of The Leadership Difference. With over 25 years of experience, he’s delivered over 2,000 events, captivating audiences with his unique blend of humor and insightful perspectives on leadership, human resources, and customer service.
His work has reached over 450,000 people, and his four award-winning books have solidified his reputation as a thought leader. If you’re seeking a speaker who combines entertainment with practical insights, Dave Mitchell’s engaging style makes him a standout choice for your customer service needs.
“Technology advantages will come and go. Your ability to inspire, influence, and nurture others is evergreen.”
Chip Bell
Dr. Chip R. Bell, a renowned expert in customer loyalty and service innovation, is celebrated globally as a leading customer experience keynote speaker. His book “Inside Your Customer’s Imagination” was a bestseller
…Dr. Chip R. Bell, a renowned expert in customer loyalty and service innovation, is celebrated globally as a leading customer experience keynote speaker. His book “Inside Your Customer’s Imagination” was a bestseller on Amazon, and Chip’s insights are widely recognized and valued. His work has been featured in prominent media outlets like CBS and The New York Times, reflecting his influence and thought leadership in customer satisfaction and service.
If you’re seeking a speaker who combines innovative thinking with practical applications, Chip Bell’s engaging style and impactful presentations make him stand out in the field.
“Great mentors view learning as a mutual treasure hunt. Since learning is a door opened only from the inside, a partnering approach achieves greater learner retention and ensures high performance application.”
Matt Dixon
Matt Dixon is a leading sales and customer experience expert, known for his groundbreaking research and contributions to Harvard Business Review. He is the founding father of DCM Insights and is the
…Matt Dixon is a leading sales and customer experience expert, known for his groundbreaking research and contributions to Harvard Business Review. He is the founding father of DCM Insights and is the co-author of influential books like The Challenger Sale and The Effortless Experience, which center on sales strategy.
He uses data-driven frameworks to help companies improve customer attraction, retention, and growth, and challenges conventional sales wisdom.
“If there’s one thing that is consistent across the best business sellers in the world, it’s that they’ve managed to cultivate the right mindset.”
Jeff Havens
Jeff Havens is a dynamic keynote speaker specializing in customer service, leadership, and business growth. With over 15 years of experience, he combines humor with actionable insights to address serious customer service
…Jeff Havens is a dynamic keynote speaker specializing in customer service, leadership, and business growth. With over 15 years of experience, he combines humor with actionable insights to address serious customer service challenges. Havens has collaborated with companies like King’s Hawaiian and Southwest Airlines, enhancing customer experiences.
His presentation style is uniquely engaging, making complex topics relatable and accessible to diverse audiences. Consider reaching out to him if you’re looking for a speaker who can entertain while providing valuable business insights.
“How do you prepare for the future of work? Will there be nice robots or the ones that attack?”
Bridget Brennan
Bridget Brennan is the Founder and CEO of Female Factor, a consultancy renowned for its expertise in women consumers. She’s a celebrated author, having penned Why She Buys and Winning Her Business.
…Bridget Brennan is the Founder and CEO of Female Factor, a consultancy renowned for its expertise in women consumers. She’s a celebrated author, having penned Why She Buys and Winning Her Business. Brennan regularly contributes to Forbes.com and has been recognized as a “Woman to Watch in Retail Disruption”.
She is a sought-after speaker and panel moderator for her unique insights into consumer behavior, especially for those aiming to enhance their customer service strategies by better understanding female consumers. Her approach to captivating women as decision-makers can be a game-changer for business leaders.
“Women are the world's most powerful consumer market and winning their business is the fastest growth accelerator there is.”
John DiJulius
John DiJulius is a keynote speaker with over 25 years of experience in customer experience and service. He has worked with major brands like Chick-fil-A and Starbucks, emphasizing the transformation of customer
…John DiJulius is a keynote speaker with over 25 years of experience in customer experience and service. He has worked with major brands like Chick-fil-A and Starbucks, emphasizing the transformation of customer service into memorable experiences.
DiJulius authored influential books such as “The Customer Service Revolution,” providing practical strategies to enhance loyalty and company culture. His storytelling and expertise are unique among customer service speakers, offering insights that motivate and engage audiences.
“Customers do not fall in love with random excellence. They fall in love with consistency.”
Louie Gravance
Louie Gravance is a distinguished keynote speaker and expert in customer service excellence, drawing from over 25 years of experience at the Walt Disney Company. He specializes in transforming customer experiences with
…Louie Gravance is a distinguished keynote speaker and expert in customer service excellence, drawing from over 25 years of experience at the Walt Disney Company. He specializes in transforming customer experiences with presentations that mix storytelling, humor, and actionable strategies. Gravance’s engaging style and focus on service potential have earned him recognition as a Top 30 Global Guru for Customer Experience.
His book, “Service is a Superpower: Lessons Learned in a Magic Kingdom,” offers practical insights through personal anecdotes, making him a valuable resource for anyone looking to elevate their service standards.
“SERVICE is a SUPERPOWER.”
Kelly McDonald
Kelly McDonald is an expert in diversity, equity, and inclusion (DE&I), leadership, and marketing. With over ten years of experience, she is a four-time bestselling author, known for works like “It’s Time
…Kelly McDonald is an expert in diversity, equity, and inclusion (DE&I), leadership, and marketing. With over ten years of experience, she is a four-time bestselling author, known for works like “It’s Time to Talk about Race at Work.” McDonald’s engaging speaking style and practical insights make her a sought-after keynote speaker.
Her approach emphasizes a broad understanding of diversity, addressing generational, gender, and other differences, which is invaluable for organizations navigating DE&I challenges.
“...authenticity, practicality, and a deep understanding that our differences can become our greatest strengths.”
Don Peppers
Don Peppers is a marketing futurist and a leading authority on customer-focused business strategies and the co-founder of Peppers & Rogers Group. He is celebrated for his pioneering work in customer experience
…Don Peppers is a marketing futurist and a leading authority on customer-focused business strategies and the co-founder of Peppers & Rogers Group. He is celebrated for his pioneering work in customer experience and has authored several best-selling books, such as The One to One Future. With a career spanning various industries, Peppers has been inducted into the Direct Marketing Association Hall of Fame.
His insights into digital marketing and corporate culture make him a valuable resource for anyone looking to enhance customer relationships through speaking engagements and workshops at his company, CX Speakers.
“Rather than having to survey your customers and then wondering whether you actually got everything, why not simply OBSERVE what customers (as well as prospects) are saying about your brand, and their experience with it?”
Linda Larsen
Linda Larsen is a highly regarded customer service keynote speaker and Certified Speaking Professional (CSP) who has earned a place in the CPAE Speaker Hall of Fame. With a diverse background as
…Linda Larsen is a highly regarded customer service keynote speaker and Certified Speaking Professional (CSP) who has earned a place in the CPAE Speaker Hall of Fame. With a diverse background as a former social worker, professional comedic actress, and television personality, she captivates audiences with her engaging and humorous presentations.
Linda specializes in enhancing leadership skills, customer service, and innovative thinking while promoting mental well-being. Her unique approach combines humor, personal storytelling, and creativity, making her a sought-after speaker for events focused on customer service and employee engagement.
“For the past (too long) we have all been experiencing way too much fear, anxiety and stress...and LAUGHTER is the perfect anecdote to that problem.”
Johnny Cupcakes
Johnny Cupcakes is an entrepreneur and speaker known for his innovative approach to branding and customer experience. He founded the Johnny Cupcakes brand, famous for its unique bakery-themed apparel and cult-like following.
…Johnny Cupcakes is an entrepreneur and speaker known for his innovative approach to branding and customer experience. He founded the Johnny Cupcakes brand, famous for its unique bakery-themed apparel and cult-like following. Johnny’s expertise is creating memorable experiences that foster customer loyalty.
His philosophy emphasizes the importance of storytelling and creating emotional connections with customers, which sets him apart from other speakers in customer service.
“Your smile is your logo, your personality is your biz card, how you leave others feeling after an experience w/ you becomes your trademark.”
Brooke Billingsley
Brooke Billingsley is a seasoned customer service speaker with over 20 years of experience. As the CEO of Perception Strategies, Inc., she specializes in enhancing patient and consumer experience. Brooke’s unique approach
…Brooke Billingsley is a seasoned customer service speaker with over 20 years of experience. As the CEO of Perception Strategies, Inc., she specializes in enhancing patient and consumer experience. Brooke’s unique approach involves insights from conducting over half a million healthcare mystery shops.
Her engaging and empathetic speaking style makes her a great guide for anyone wanting to improve service delivery, including in the healthcare sector.
“Gratitude in all forms is associated with happiness. Whether we say ‘thank you’ to someone or receive the same from others, the feeling it brings is that of pure satisfaction and encouragement.”
Jay Baer
Jay Baer is a leading customer experience expert and speaker, celebrated for his impactful keynotes that drive business growth. Recognized as the #1 Global Guru in marketing and #2 in customer experience
…Jay Baer is a leading customer experience expert and speaker, celebrated for his impactful keynotes that drive business growth. Recognized as the #1 Global Guru in marketing and #2 in customer experience for 2024, Baer has collaborated with over 700 brands, including IBM and American Express.
He has a dynamic presentation style, a unique approach to customer service, and blends practical guidance with proprietary research, offering valuable insights for businesses looking to attract and retain customers.
“The solution isn't acquiring more AI tools. It's making your tools work smarter together...”
Michael Hoffman
Michael Hoffman is a motivational speaker with over 20 years of experience, specializing in customer service, sales, and organizational culture. As a Certified Speaking Professional (CSP), he delivers presentations that strengthen teams
…Michael Hoffman is a motivational speaker with over 20 years of experience, specializing in customer service, sales, and organizational culture. As a Certified Speaking Professional (CSP), he delivers presentations that strengthen teams and improve customer interactions.
His workshops, like “Igniting a Front Line Customer-Experience Culture,” are crafted to inspire organizations to elevate their customer service. If you’re seeking a speaker who creates memorable experiences and fosters collaboration, Michael Hoffman is a compelling choice.
“When you create and equip an ownership culture... that's when service becomes Positively Outrageous!”
Kerry Bodine
Kerry Bodine is a seasoned customer experience expert and business speaker with nearly two decades of experience advising Fortune 500 companies and startups. She founded Bodine & Co. in 2014, offering consulting,
…Kerry Bodine is a seasoned customer experience expert and business speaker with nearly two decades of experience advising Fortune 500 companies and startups. She founded Bodine & Co. in 2014, offering consulting, customer service training, and speaking services. She specializes in human-centered design, technology, and marketing, focusing on artificial intelligence readiness, journey mapping, and experience strategy.
She’s the author of Outside In, a key resource for businesses aiming to enhance customer experience, and her approach emphasizes the importance of human insights in business strategies and entrepreneurship.
“...it starts with a simple but profound shift: from asking how to make people more efficient… to asking how to make them more extraordinary.”
Dennis Snow
Dennis Snow is a customer service expert with a rich background. He honed his expertise in service excellence during his 20-year tenure at Walt Disney World. He specializes in customer service, employee
…Dennis Snow is a customer service expert with a rich background. He honed his expertise in service excellence during his 20-year tenure at Walt Disney World. He specializes in customer service, employee experience and development, and leadership, working with high-profile clients like American Express. His unique approach, shaped by his experience at the Disney Institute, teaches your team how to craft unforgettable customer experiences.
Known for his engaging presentations, Dennis offers practical insights that can transform your customer service strategies.
“In a world overflowing with options, standing out requires more than just good products or services—it demands an exceptional customer experience that builds loyalty and drives results.”
Shep Hyken
Shep Hyken is a leading expert in customer service and customer experience, serving as the Chief Amazement Officer of Shepard Presentations. With a career that includes being a bestselling author and a
…Shep Hyken is a leading expert in customer service and customer experience, serving as the Chief Amazement Officer of Shepard Presentations. With a career that includes being a bestselling author and a Hall of Fame speaker, he emphasizes the importance of exceptional customer service as a strategic advantage. Hyken’s philosophy is centered around creating customer-centric cultures within organizations, and he offers tailored keynote presentations and training programs to achieve this.
His insights are informed by research, showing significant customer preferences for excellent service over price, and he leverages these insights to help businesses improve their customer interactions.
“Customers don’t care about your policies or your departments. They care about whether you help them. ”
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