12 Best Customer Review Management Software In 2023

Jotform Enterprise is a cloud-based form automation platform that allows users to create, design, and publish various online forms across different channels and collect customer responses. The analytics and reporting features provide survey teams with actionable insights for generating leads, conducting market research, registering guests for events, managing job applications, and managing customer reviews.

The Card feature is a one-page-per-question survey format tailored to help users improve their survey response rates. The online survey platform offers a considerable selection of premade form templates that cover various applications, from online bookings and event registration to file upload and feedback templates. The feedback templates also cover many use cases, such as training sessions, appointment feedback, product reviews, and service reviews.

One of the core features is the easy-to-use form builder. Once you have chosen a pre-made survey template, you can use the form builder to customize the form to suit your requirements. The form builder has drag-and-drop functionality so modifying survey forms won’t require coding. You can set the form as a customer feedback survey to capture customer sentiment or reviews on a particular product or service.

In addition to the prebuilt templates designed for capturing customer reviews, Jotform Enterprise also provides many apps and integrations, including Slack, Mailchimp, Google Calendar, Microsft OneDrive, Airtable, Google Drive, PayPal, Stripe, and Square. The mobile forms module lets you collect meaningful data offline that they can conveniently manage using their smartphone or tablet. Additional features include encrypted forms, advanced security compliances, Single Sign-On (SSO), white labeling, multiple-user access, report generation, data analysis, and more.

Birdeye is a customer experience platform designed to help you get more reviews automatically, then turn reviews into a competitive advantage. The software sends customers to top review sites to share their feedback.

Managers can access all reviews for every location, from every source, all in one dashboard.You can also create surveys to capture real-time feedback and understand your customers better.

Birdeye generates, manages, and amplifies online reviews across Google, BBB, Facebook, and over 200 other review sites. Direct integration with the Google API makes this option powerful for Google reviews.

This tool integrates with over 1000 apps, including Square, Zoho CRM, Infusionsoft, and Pipedrive.

Birdeye costs from $299/user/month. A free demo is available.

ReviewTrackers is a proven reputation and review management system, designed to drive acquisition and retention strategies. Core features include review collection, competitor tracking, media monitoring, and alerts.

The software also offers detailed performance analytics, review widgets, and review requests by SMS.The software offers actionable insights into how your brand compares with competitors in terms of review performance.

You can then leverage this information to gain an advantage and drive more revenue. Online reviews are collected from over 100 third-party platforms, including Google, Facebook, Yelp, and TripAdvisor.

This tool integrates with major business tools such as Google My Business, HootSuite, and BrandWatch.

ReviewTrackers offers customized pricing on request.

Grade.Us is a cloud-based reputation management platform that offers automation of review management. Features include feedback collection, multi-channel management, and gathering social proof.

Admins can also create drip marketing campaigns, which aim to acquire reviews over a period of time.They can also use the review reporting tools to track reviews recently published on social media platforms.

Managers can create customized campaign performance reports, monitoring metrics such as click-through and conversions. This platform is especially-suited to agencies who need to manage reputations for many clients.

This tool integrates with major business tools such as Google Sheets, Salesforce, Hubspot, and Google My Business.

Grade.us costs from $54/user/month, and a 14-day free trial is available.

Podium is a customer engagement platform focused on helping local businesses manage their online presence. This SaaS software includes easy-to-use tools that enhance the customer experience and help with local SEO.Online review generation is a core feature, with customers encouraged to offer feedback on products and services.

Podium also includes SMS marketing, webchat, and payment processing features. The system facilitates personalized text conversations and customizes review gathering campaigns.

This tool integrates tools such as Salesforce, Airtable, and Calendly.Podium costs from $289/user/month, and a 14-day free trial is available.

Yotpo is a popular content marketing platform for ecommerce businesses, designed to generate feedback and referrals. Using this platform, you can collect reviews using email and SMS channels.

Customers can use photos and videos to enrich their feedback and testimonials.You can display positive reviews on your website, showcase highlights, and show reviews to potential customers on your checkout page.

The reporting and analytics module gives detailed insight into customer sentiment, plus you can manage the impact of reviews on conversion rates.

This tool integrates with ecommerce platforms such as Shopify, Magento, BigCommerce, and WooCommerce.

Yotpo costs from $15/user/month, and a free trial is available.

Rize Reviews offers a reviews widget for displaying customer feedback, pulling in reviews and ratings from Google, Facebook, and the Better Business Bureau (BBB). You can choose your preferred widget display settings and select whether or not to show the aggregate review score.

Customers can share online reviews using any device. The widget is designed to provide easy access to users across multiple channels and platforms. The software offers a range of reputation management features.

These include flexible targeting, custom brand messaging, personalized email campaigns, and automatic review monitoring. This tool integrates with major business tools such as Salesforce, Zoho CRM, and LinkedIn.

Rize Reviews offers customized pricing on request. A free demo is available.

MerchantCentric manages feedback from your website, call centers, surveys, and online reviews. You can apply your own brand image and voice, as well as customizing content at brand or location level.

Using alerts, you can get notified of negative feedback to respond immediately to improve customer satisfaction. The software provides you with a single, custom link you can add to your website, include in receipts or send by email.

This makes it easy for customers to provide feedback on the platform of their choice. You can use the dashboard to reply to reviews across multiple platforms. This tool integrates with major business platforms.

MerchantCentric costs from $49.95/user/month.

A free trial is available.

Trustpilot is a customer experience management tool. It helps organizations manage customer interactions, send review invitations, manage business listings, share reviews, and track feedback.

Using the centralized platform, admins can configure rules for sending review invitations. They can also use multiple widgets, email signatures, and newsletters. Built-in analytics tools provide real-time insights into customer feedback.

Trustpilot also helps businesses gain Google Seller Ratings, insert star ratings in organic search, and share reviews on social media.

This tool integrates with business tools such as Shopify, WordPress, PayPal, and Mailchimp.

Trust pilot costs from $225/user/month. A free plan is also available.

Gominga is a reputation management platform that helps organizations collect and respond to feedback in a single suite. Core features include customer experience management, review notification, and activity tracking.

The system also offers customizable templates and sentiment analysis.Admins can evaluate reviews, identify new opportunities and analyze the strengths or weaknesses of products.

Additional modules cover response, analytics, and sentiment analysis.This tool integrates with major customer support platforms such as ZenDesk.

Gominga offers customized pricing on request.