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10 Best Customer Review Management Software In 2023

Tool Shortlist

Here’s the list of the best reputation management software I’ll cover in this article:

  1. 1. Jotform Enterprise — Best enterprise customer review management software
  2. 2. Birdeye — Review management & messaging platform for local vendors
  3. 3. ReviewTrackers — Best review platform for competitive market analysis
  4. 4. Grade.us — Best for agencies offering reputation management to clients
  5. 5. Podium — Best for review management for local businesses
  6. 6. Yotpo — Data-driven tools for customer feedback management
  7. 7. Rize Reviews — Best for a review-collecting website widget
  8. 8. Gominga — Best for managing reviews from many different platforms
  9. 9. Merchant Centric — Best for collecting reviews with a single link
  10. 10. Get More Reviews — All-in-one solution for gathering and sharing customer reviews

In today’s business world, consumers look for businesses they can trust. Reputation is everything, and reviews play an important role in commercial success. According to Search Engine Land, an amazing 88% of consumers trust product reviews as much as personal recommendations. 

A few five-star reviews make a big difference! Review management software helps businesses by making it easier to collect, manage and showcase customer reviews. 

In this article, I’ll help you choose the right reputation management tool for your organization by evaluating the top options on the market today. I’ll show you what’s best about each platform and highlight the key features and benefits. 

Comparison Criteria

What do I look for when I select the best customer review management platform? Here’s a summary of my evaluation criteria: 

  1. User Interface (UI): I look for reputation management software that both admins and consumers can navigate easily
  2. Usability: I expect the top tools to offer a full range of features together with ease of use
  3. Integrations: I’m seeking native integrations with popular business tools
  4. Value for $: I look for online review management software that’s affordable for businesses of every size

Review Management Solution: Key Features

Here’s a list of the top features you can expect to find in a business reputation management system:

  1. Review gathering: an easy way for customers to submit reviews online for consolidation and display
  2. Review showcase: the ability to publish reviews on the company’s website or another platform, to support sales and marketing efforts
  3. Search and monitoring capabilities: the software should be able to track reviews appearing on social media and other platforms
  4. Single management dashboard: admins should be able to administer all functions easily from a central point
  5. Feedback management: providing ways of dealing with customer feedback in an optimal way
  6. Real-time notifications: immediate alerts of new reviews and other events within the platform
  7. Reporting & analytics: detailed insights into the nature and origin of reviews and customer relationships

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Overviews Of The 10 Best Customer Review Management Software Solutions 

Here’s a brief description of each customer review management system to showcase each tool’s best use case, some noteworthy features, and screenshots to give a snapshot of the user interface. 

1

Jotform Enterprise

Best enterprise customer review management software

Jotform is a cloud-based form automation platform that allows users to create, design, and publish various online forms across different channels and collect customer responses. The analytics and reporting features provide survey teams with actionable insights for generating leads, conducting market research, registering guests for events, managing job applications, and managing customer reviews.

The Card feature is a one-page-per-question survey format that is tailored to help users improve their survey response rates. The online survey platform offers a considerable selection of premade form templates that cover a host of applications, from online bookings and event registration to file upload and feedback templates. The feedback templates also cover many use cases, such as training sessions, appointment feedback, product reviews, and service reviews.

One of the core features is the easy-to-use form builder. Once you have chosen a pre-made survey template, you can use the form builder to customize the form to suit your requirements. The form builder has drag-and-drop functionality so modifying survey forms won’t require coding. You can set the form as a customer feedback survey to capture customer sentiment or reviews on a particular product or service.

In addition to the prebuilt templates designed for capturing customer reviews, Jotform also provides many apps and integrations, including Slack, Mailchimp, Google Calendar, Microsft OneDrive, Airtable, Google Drive, PayPal, Stripe, and Square. The mobile forms module lets you collect meaningful data offline that they can conveniently manage using their smartphone or tablet. The enterprise plan boasts features like encrypted forms, advanced security compliances, Single Sign-On (SSO), white labeling, multiple-user access, report generation, data analysis, and much more.

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.2 27

Free plan available

From $34/user/month

2

Birdeye

Review management & messaging platform for local vendors

Birdeye is a customer experience platform designed to help you get more reviews automatically, then turn reviews into a competitive advantage. The software sends customers to top review sites to share their feedback.

Managers can access all reviews for every location, from every source, all in one dashboard.You can also create surveys to capture real-time feedback and understand your customers better.

Birdeye generates, manages, and amplifies online reviews across Google, BBB, Facebook, and over 200 other review sites. Direct integration with the Google API makes this option powerful for Google reviews.

This tool integrates with over 1000 apps, including Square, Zoho CRM, Infusionsoft, and Pipedrive.

Birdeye costs from $299/user/month. A free demo is available.

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.8 1415

Free Demo

From $299/user/month

3

ReviewTrackers

Best review platform for competitive market analysis

ReviewTrackers is a proven reputation and review management system, designed to drive acquisition and retention strategies. Core features include review collection, competitor tracking, media monitoring, and alerts.

The software also offers detailed performance analytics, review widgets, and review requests by SMS.The software offers actionable insights into how your brand compares with competitors in terms of review performance.

You can then leverage this information to gain an advantage and drive more revenue. Online reviews are collected from over 100 third-party platforms, including Google, Facebook, Yelp, and TripAdvisor.

This tool integrates with major business tools such as Google My Business, HootSuite, and BrandWatch.

ReviewTrackers offers customized pricing on request.

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.6 133

Pricing Upon Request

4

Grade.us

Best for agencies offering reputation management to clients

Grade.Us is a cloud-based reputation management platform that offers automation of review management. Features include feedback collection, multi-channel management, and gathering social proof.

Admins can also create drip marketing campaigns, which aim to acquire reviews over a period of time.They can also use the review reporting tools to track reviews recently published on social media platforms.

Managers can create customized campaign performance reports, monitoring metrics such as click-through and conversions. This platform is especially-suited to agencies who need to manage reputations for many clients.

This tool integrates with major business tools such as Google Sheets, Salesforce, Hubspot, and Google My Business.

Grade.us costs from $54/user/month, and a 14-day free trial is available.

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.6 142

14 Days Free Trial

From $54/user/month

5

Podium

Best for review management for local businesses

Podium is a customer engagement platform focused on helping local businesses manage their online presence. This SaaS software includes easy-to-use tools that enhance the customer experience and help with local SEO.Online review generation is a core feature, with customers encouraged to offer feedback on products and services.

Podium also includes SMS marketing, webchat, and payment processing features. The system facilitates personalized text conversations and customizes review gathering campaigns.

This tool integrates tools such as Salesforce, Airtable, and Calendly.Podium costs from $289/user/month, and a 14-day free trial is available.

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.6 1247

Free demo available

From $289/month

6

Yotpo

Data-driven tools for customer feedback management

Yotpo is a popular content marketing platform for ecommerce businesses, designed to generate feedback and referrals. Using this platform, you can collect reviews using email and SMS channels.

Customers can use photos and videos to enrich their feedback and testimonials.You can display positive reviews on your website, showcase highlights, and show reviews to potential customers on your checkout page.

The reporting and analytics module gives detailed insight into customer sentiment, plus you can manage the impact of reviews on conversion rates.

This tool integrates with ecommerce platforms such as Shopify, Magento, BigCommerce, and WooCommerce.

Yotpo costs from $15/user/month, and a free trial is available.

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.2 169

Free trial

From $15/user/month

7

Rize Reviews

Best for a review-collecting website widget

Rize Reviews offers a reviews widget for displaying customer feedback, pulling in reviews and ratings from Google, Facebook, and the Better Business Bureau (BBB). You can choose your preferred widget display settings and select whether or not to show the aggregate review score.

Customers can share online reviews using any device. The widget is designed to provide easy access to users across multiple channels and platforms. The software offers a range of reputation management features.

These include flexible targeting, custom brand messaging, personalized email campaigns, and automatic review monitoring. This tool integrates with major business tools such as Salesforce, Zoho CRM, and LinkedIn.

Rize Reviews offers customized pricing on request. A free demo is available.

Free Demo

Pricing Upon Request

8

Gominga

Best for managing reviews from many different platforms

Gominga is a reputation management platform that helps organizations collect and respond to feedback in a single suite. Core features include customer experience management, review notification, and activity tracking.

The system also offers customizable templates and sentiment analysis.Admins can evaluate reviews, identify new opportunities and analyze the strengths or weaknesses of products.

Additional modules cover response, analytics, and sentiment analysis.This tool integrates with major customer support platforms such as ZenDesk.

Gominga offers customized pricing on request.

Pricing Upon Request

9

Merchant Centric

Best for collecting reviews with a single link

MerchantCentric manages feedback from your website, call centers, surveys, and online reviews. You can apply your own brand image and voice, as well as customizing content at brand or location level.

Using alerts, you can get notified of negative feedback to respond immediately to improve customer satisfaction. The software provides you with a single, custom link you can add to your website, include in receipts or send by email.

This makes it easy for customers to provide feedback on the platform of their choice. You can use the dashboard to reply to reviews across multiple platforms. This tool integrates with major business platforms.

MerchantCentric costs from $49.95/user/month.

A free trial is available.

Free Trial

From $49.95/user/month

10

Get More Reviews

All-in-one solution for gathering and sharing customer reviews

Get More Reviews is a cloud-based review management system that helps organizations generate and manage online reviews. Features include a bad review blocker, email management, and automated social posting.

You can also add a review capture tool in email signatures and set up real-time alerts to manage reviews from across the web. The brand reputation monitoring tool manages all reviews and sends alerts when important events occur.

This includes sending notifications when negative reviews arise, so you can resolve the issue directly with the customer.

This tool integrates with third-party applications such as Facebook, Google, and Twitter.Get More Reviews costs from $99/user/month, and a free trial is available.

Free Trial

From $99/user/month

The 10 Best Customer Review Management Software Solutions Summary Table

Tool Free Option Price
1
Jotform Enterprise

Best enterprise customer review management software

Free plan available

From $34/user/month Visit Website
2
Birdeye

Review management & messaging platform for local vendors

Free Demo

From $299/user/month Visit Website
3
ReviewTrackers

Best review platform for competitive market analysis

Not available

Pricing Upon Request Visit Website
4
Grade.us

Best for agencies offering reputation management to clients

14 Days Free Trial

From $54/user/month Visit Website
5
Podium

Best for review management for local businesses

Free demo available

From $289/month Visit Website
6
Yotpo

Data-driven tools for customer feedback management

Free trial

From $15/user/month Visit Website
7
Rize Reviews

Best for a review-collecting website widget

Free Demo

Pricing Upon Request Visit Website
8
Gominga

Best for managing reviews from many different platforms

Not available

Pricing Upon Request Visit Website
9
Merchant Centric

Best for collecting reviews with a single link

Free Trial

From $49.95/user/month Visit Website
10
Get More Reviews

All-in-one solution for gathering and sharing customer reviews

Free Trial

From $99/user/month Visit Website

Need expert help selecting the right Feedback Management Software?

We’ve joined up with the software comparison platform Crozdesk.com to assist you in finding the right software. Crozdesk’s Feedback Management Software advisors can create a personalized shortlist of software solutions with unbiased recommendations to help you identify the solutions that best suit your business's needs. Through our partnership you get free access to their bespoke software selection advice, removing both time and hassle from the research process.

It only takes a minute to submit your requirements and they will give you a quick call at no cost or commitment. Based on your needs you’ll receive customized software shortlists listing the best-fitting solutions from their team of software advisors (via phone or email). They can even connect you with your selected vendor choices along with community negotiated discounts. To get started, please complete the form below:

Other Options

Here are a few more reputation management solutions that didn’t make the top list.

  1. Review Tool - a simple but effective way to invite readers to leave reviews
  2. Score My Reviews - a reputation management tool that integrates with all major review platforms
  3. GatherUp - consolidates feedback and reviews into one place to increase sales

What Do You Think About This List?

That brings us to the end of this review of online reputation management software. Do you agree with my evaluations of the top tools? Let us know what you think in the comments below. 

You can also sign up for our newsletter to stay up to date. We’ll bring the news and insights from the top thinkers in the customer experience world. You may also want to check out our article on customer experience software or find out what’s the best customer relationship management software today. 

Finally, remember to come back often! We regularly publish articles to help you on your journey to a better customer experience. 

Related Read: Optimizing The Website Customer Journey

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By Finn Bartram

Finn is the editor of The CX Lead. He's passionate about helping businesses gain a competitive advantage by creating exemplary customer experiences.

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