10 opciones gratuitas de software para centros de llamadas en 2026

CloudTalk is a cloud-based call center platform that combines inbound and outbound calling, IVR, call routing, real-time analytics, AI-powered conversation intelligence, and workflow automation across voice and SMS channels.

Who Is CloudTalk Best For?

CloudTalk is a strong fit for mid-sized sales and support teams that handle high call volumes across multiple regions or countries.

Why I Picked CloudTalk

I've included CloudTalk in my top picks because its analytics go well beyond basic call reporting. The real-time dashboard tracks live KPIs like wait times, abandonment rates, and agent occupancy while AI Conversation Intelligence layers in sentiment analysis and topic extraction. I can see not just how many calls an agent handled, but what customers actually felt during those interactions, which makes coaching conversations far more targeted.

CloudTalk Key Features

• IVR system: Build multi-level interactive voice response menus to route callers to the right team or agent without manual intervention.
• Call recording: Automatically record inbound and outbound calls and store them for quality assurance and agent review.
• Power dialer: Run outbound call campaigns by automatically dialling the next contact on a list when an agent finishes a call.
• Skill-based routing: Direct incoming calls to agents based on language, expertise, or team assignment.

CloudTalk Integrations

Integrations include Salesforce, Zendesk, HubSpot, Pipedrive, Zoho CRM, Gong, Zapier, Freshdesk, Help Scout, and Intercom.

What's Free?

CloudTalk doesn't offer a free-forever plan, but it does provide a 14-day free trial with no credit card required. Paid plans start at $19 per user per month when billed annually, with a minimum of one user on most plans.

VICIdial is an open-source call center platform designed for teams that handle large volumes of outbound calls. It’s a strong fit for sales organizations, telemarketing agencies, and support centers that need advanced dialing and campaign management without upfront costs. If your team needs flexible outbound calling and real-time monitoring, VICIdial offers a feature set that’s hard to match in the free software space.

Why I Picked VICIdial

I chose VICIdial because it’s built to handle the demands of high-volume outbound teams. The platform supports predictive dialing, which helps maximize agent talk time and reach rates—key needs for outbound sales and telemarketing groups. 

I also like that VICIdial offers real-time campaign monitoring and reporting, so supervisors can track performance and make quick adjustments. These features make it a strong option for teams that need to manage large-scale outbound campaigns without paying for a commercial solution.

VICIdial Key Features

Some other features in VICIdial help teams manage calls and agent activity more efficiently:

• Inbound call handling: Route incoming calls to available agents using customizable rules and queues.
• Call recording: Record calls automatically for quality assurance, training, or compliance needs.
• Web-based agent interface: Let agents log in and manage calls from any browser without installing extra software.
• Multi-campaign management: Run and monitor multiple outbound and inbound campaigns at the same time from a single dashboard.

VICIdial Integrations

Integrations are not publicly listed.

What's Free?

VICIdial is open-source software that’s free to download and use without user or campaign limits. You’ll need to provide your own server hosting and technical setup, and support is community-based unless you purchase paid services.

Freshcaller is a cloud-based call center platform built for teams that want a quick setup without complex hardware or a long onboarding process. It supports small businesses and startups launching phone support fast, with essential call center features ready to use.

Why I Picked Freshcaller

For teams that want to get started with cloud-based calling right away, Freshcaller stands out for its quick setup and minimal technical requirements. I picked Freshcaller because its user-friendly interface lets you launch a virtual call center in minutes without physical phone lines. 

The platform offers browser-based calling and lets you purchase or port numbers from within the dashboard, so you can start handling calls almost immediately. This makes it a strong choice for small businesses or remote teams that need a fast, flexible solution for inbound and outbound support.

Freshcaller Key Features

Some other features in Freshcaller help teams manage and optimize their call center operations:

• Call masking: Protect agent and customer privacy by hiding phone numbers during calls.
• Custom call flows: Design and automate call routing paths with a visual drag-and-drop editor.
• Call recording: Record and store calls for quality monitoring and training purposes.
• Holiday routing: Automatically adjust call handling rules based on holidays or special dates.

Freshcaller Integrations

Integrations include Freshdesk, Freshsales, Freshchat, Freshservice, Slack, Microsoft Teams, Shopify, Zapier, HubSpot, and more.

What's Free?

Freshcaller offers a free-forever plan for unlimited agents. The free tier includes basic inbound call management but limits features like call recording, advanced analytics, and most third-party integrations.

Asterisk is an open-source telephony platform designed for teams that want to build custom call center solutions from the ground up. It’s a strong fit for IT professionals and businesses with unique VOIP communication needs that can’t be met by out-of-the-box software. If your team needs full control over call routing, IVR, or integration with other systems, Asterisk gives you the flexibility to design exactly what you need.

Why I Picked Asterisk

What sets Asterisk apart is its flexibility for building custom telephony solutions that go far beyond standard call center software. I picked Asterisk because it lets you design your own call flows, AI-powered IVR menus, and routing logic, which is ideal for teams with unique requirements or complex workflows. The open-source framework means you can modify and extend the system to fit almost any business process or integration need. For organizations with technical resources, Asterisk offers a level of customization and control that’s hard to find in other free call center platforms.

Asterisk Key Features

Some other features in Asterisk help teams create a tailored call center environment:

• Call recording: Record inbound and outbound calls for quality assurance, training, or compliance needs.
• Voicemail management: Set up customizable voicemail boxes and notifications for missed calls.
• Call queuing: Place callers in queues with music, announcements, or a callback option until an agent is available.
• Conference calling: Host multi-party conference calls directly through the system.

Asterisk Integrations

Integrations are not publicly listed.

What's Free?

Asterisk is open-source software that’s free to download and use with no user or feature limits. You’ll need to provide your own server and handle setup, maintenance, and support on your own.

FreePBX is an open-source phone system platform designed for teams that want granular control over their call center setup. It’s a strong fit for IT professionals and businesses that need to customize call handling, extensions, and system behavior. If you’re looking for a solution that lets you manage every aspect of your telephony environment, FreePBX gives you the tools to do it.

Why I Picked FreePBX

What drew me to FreePBX is the level of system control it offers compared to other free call center solutions. With FreePBX, you can manage call routing, extension configuration, and IVR menus through a web-based interface, which gives you direct oversight of your telephony environment. 

I like that it’s built for teams who want to customize every detail, from call queues to voicemail settings, without being locked into a vendor’s limitations. This makes FreePBX a strong choice for IT teams or businesses that need to adapt their call center setup as their needs evolve.

FreePBX Key Features

Some other features in FreePBX help teams build a more flexible and capable call center environment:

• Call recording: Record inbound and outbound calls for quality monitoring or compliance.
• Voicemail-to-email: Automatically send voicemail messages as audio files to designated email addresses.
• Call parking: Place calls on hold in a shared “parking lot” for pickup by any extension.
• Conference bridge: Set up multi-party conference calls directly from the system.

FreePBX Integrations

Integrations are not publicly listed.

What's Free?

FreePBX is open-source software that’s free to download and use with no user or feature limits. You’ll need to provide your own server and handle setup, maintenance, and support on your own.

Zammad is a helpdesk and call center software designed for teams that need to manage customer conversations across multiple channels. It’s a strong fit for support teams in organizations that juggle email, phone, chat, and social media inquiries. If you’re looking for a flexible platform to centralize and organize customer interactions, Zammad offers a unified workspace to keep everything in sync.

Why I Picked Zammad

I chose Zammad because its multichannel ticket management stands out for teams handling customer requests from several sources. The platform lets you bring together phone, email, chat, and social media messages into a single ticketing system, so nothing slips through the cracks. 

I appreciate how Zammad automatically links related conversations and updates tickets in real time as new messages arrive. This makes it much easier for support teams to track, prioritize, and resolve issues without switching between different tools.

Zammad Key Features

Some other features that make Zammad useful for call center teams include:

• Role-based permissions: Set granular access controls for agents, supervisors, and admins to manage sensitive customer data.
• Custom ticket fields: Add and configure custom fields to capture the information your team needs for each ticket.
• Knowledge base integration: Link a self-service knowledge base to help agents and customers find answers quickly.
• Audit trail: Track every change made to tickets and user accounts for accountability and compliance.

Zammad Integrations

Integrations include GitHub, GitLab, Checkmk, Clearbit, and more.

What's Free?

Zammad offers a free-forever open-source version that you can host on your own server. This version includes core ticketing and multichannel features, but some advanced features and official support are only available on paid cloud plans.

GOautodial is an open-source call center platform designed for teams that need predictive dialing capabilities. It’s a strong fit for outbound sales teams, telemarketing agencies, and support centers looking to automate high-volume calling. If you want to maximize agent talk time and reduce manual dialing, GOautodial offers features tailored to those needs.

Why I Picked GOautodial

What sets GOautodial apart for free call center software is its predictive dialing engine, which helps teams automate outbound calling and connect agents to live prospects more efficiently. I picked GOautodial because it lets you set up campaigns that automatically dial multiple numbers, detect voicemails, and route answered calls to available agents. 

The platform also includes real-time monitoring tools, so supervisors can track agent performance and campaign progress as calls happen. For teams focused on outbound campaigns and maximizing agent productivity, GOautodial’s predictive dialing features are a strong fit.

GOautodial Key Features

Some other features in GOautodial help teams manage call center operations more efficiently:

• Inbound call routing: Direct incoming calls to the right agent or queue based on set rules.
• Call recording: Record and store calls with automated transcription for quality assurance and training.
• Web-based agent dashboard: Agents can access all call controls and information from a browser interface.
• Live call monitoring: Supervisors can listen in on calls in real time for coaching or compliance.

GOautodial Integrations

Integrations are available via REST API. 

What's Free?

GOautodial offers a free-forever, open-source version that you can download and use without user limits. You’ll need to host and maintain the software yourself, and some advanced features or integrations may require manual setup or additional modules.

Issabel is an open-source call center platform that combines voice, video, chat, and email in one system. It suits teams looking for free software with unified communications features managed through a single interface. Issabel supports organizations handling customer interactions across multiple channels without relying on separate tools.

Why I Picked Issabel

What drew me to Issabel for free call center software is its unified communications approach, which goes beyond just voice calls. Issabel combines voice, video conferencing, instant messaging, and email into a single platform, so your team can handle all customer interactions in one place. 

I like that you can set up call queues, IVR menus, and even video calls without needing separate tools. For teams that want to centralize communications and reduce the hassle of juggling multiple systems, Issabel’s all-in-one design is a strong fit.

Issabel Key Features

Some other features in Issabel help teams manage call center operations more efficiently:

• Call recording: Record and store calls for quality assurance and training.
• Call detail reports: Access detailed logs and analytics for every call handled by your team.
• Agent management: Assign agents to queues, monitor their status, and manage permissions from a central dashboard.
• Voicemail-to-email: Automatically send voicemail messages to agents’ email inboxes for quick follow-up.

Issabel Integrations

Integrations are available via REST API. 

What's Free?

Issabel is a free-forever, open-source platform with no user limits. You’ll need to handle your own hosting and setup, and some advanced features or integrations may require manual configuration.

Bitrix24 is designed for teams that want free call center software with built-in CRM features. The platform helps manage customer communications and sales pipelines in one place. It supports small businesses and service teams tracking calls, contacts, and follow-ups without switching between multiple tools.

Why I Picked Bitrix24

What makes Bitrix24 stand out as free call center software is its built-in CRM integration, which lets your team manage customer interactions and sales activities in one place. I picked Bitrix24 because you can automatically log calls, link them to contacts, and track follow-ups directly from the same dashboard. 

The free CRM features include call tracking, lead management, and customer history, so you always have context during conversations. For teams that want to connect call center activity with sales and support workflows, Bitrix24 offers a unified approach that’s hard to find in other free options.

Bitrix24 Key Features

Some other features in Bitrix24 help teams manage call center operations more efficiently:

• Call routing: Automatically direct incoming calls to the right agent or department based on set rules.
• Web phone: Make and receive calls with a custom caller ID directly from your browser without extra hardware.
• Call recording: Record and store calls for quality monitoring or training purposes.
• Team chat: Communicate with colleagues in real time using built-in chat channels.

Bitrix24 Integrations

Integrations include Gmail, Xero, Dropbox, Box, Mailchimp, and more.

What's Free?

Bitrix24 offers a free-forever plan. The free plan includes basic call center, CRM, chat, and video features, but limits cloud storage to 5GB and restricts some advanced telephony and integration options.

If you’re looking for a call center platform that brings together multiple support channels, LiveAgent is worth considering. It’s designed for teams that want to manage calls, emails, and chats from one dashboard. LiveAgent can help small businesses and support teams handle high volumes of customer inquiries without missing important conversations.

Why I Picked LiveAgent

I picked LiveAgent because its real-time chat support stands out for teams that need to respond quickly to customer inquiries. The platform’s live chat widget lets agents engage with website visitors instantly, which is essential for call centers that want to reduce wait times and boost satisfaction. 

I also appreciate that LiveAgent combines chat with call and ticket management in one interface, so agents can switch between channels without losing context. This makes it a practical choice for support teams that prioritize fast, multichannel communication.

LiveAgent Key Features

Some other features that make LiveAgent useful for call center teams include:

• Call routing and IVR: Route incoming calls to the right agent or department using customizable interactive voice response menus.
• Ticket merging and splitting: Combine related tickets or split complex issues into separate tickets for better tracking and resolution.
• Internal chat for agents: Let agents using the auto dialer communicate with each other to coordinate responses..
• Customer portal: Provide customers with a self-service portal where they can track ticket status and access support resources.

LiveAgent Integrations

Integrations include ActiveCampaign, ClickUp, Drupal, Jira, Klaviyo, and more.

What's Free?

LiveAgent offers a free-forever plan with basic ticketing and live chat features. The free plan is limited to one agent and includes restricted access to integrations and advanced call center functions.