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Customer success communities are a great way to learn from other people who've got their finger on the pulse of the customer success practice, as well as find opportunities to mentor or be mentored by others in CX. There are a ton of great communities to join—some online, some in-person.

Here's a summary of each community to help you learn who it's for and why it's great, to help you find a group of other CX pros to learn from and share your insights with.

Best Customer Success Communities 2024 Shortlist

Here's a shortlist of the best customer success communities I think are worth joining in 2024:

  1. Customer Success Network- For connecting customer success professionals across Europe
  2. Gain Grow Retain - For peer-to-peer customer success knowledge sharing
  3. CS in Focus - For Canadian customer success professionals to network and learn
  4. Customer Success Collective - For collaboration and best practices in customer success
  5. Customer Success Association - For industry news, resources, and professional networking
  6. The Customer Success Forum  - For discussions and resources in CS
  7. Women of Customer Success - For networking and support for women in customer success
  8. Modern Customer Success - For modern strategies and insights in customer success
  9. Customer Success I Meetup - For networking and events for CS professionals
  10. ThriveNetwork - For coaching and resources to excel in customer success
  11. Customer Success Executives - For networking among customer success professionals
  12. Customer Success Managers in Action - For networking and discussions for CS leaders

Find more details about each community below.

The 12 Best Customer Success Community Overviews

Here are details about each of the best customer success communities:

1. Customer Success Network- For connecting customer success professionals across Europe

Customer Success Network website
Customer Success Network community (source)

The Customer Success Network is a community designed to bring together customer success professionals from all over Europe to share knowledge, best practices, and networking opportunities.

  • Audience: Customer Success Managers, Executives, Account Managers, and Customer Experience Specialists
  • Size: 10,000+ professionals
  • Membership Cost: Free
  • Platform: LinkedIn, Twitter, and Facebook

Why Join:

Customer Success Network (CSN) is an invaluable resource for customer success professionals aiming to enhance their skills and connect with peers. Members benefit from a wealth of resources including access to a comprehensive content library, job postings, and a mentoring program. It also provides regular events such as webinars, master classes, and panel discussions for continuous learning and engagement.

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2. Gain Grow Retain - For peer-to-peer customer success knowledge sharing

Gain Grow Retain customer success community
Gain Grow Retain community (source)

The Gain Grow Retain is a platform dedicated to fostering peer-to-peer knowledge sharing among customer success leaders in B2B SaaS, providing a space for collaboration and learning in the field.

  • Audience: Customer success leaders and professionals
  • Size: 11,000+ members
  • Membership Cost: Free 
  • Platform: LinkedIn and Twitter

Why Join:

Gain Grow Retain will allow you to access a supportive community to discuss all aspects of your CS org, from team structure to cross-collaboration. It offers direct, actionable insights from experienced professionals within the B2B SaaS sector. It also provides a range of content delivered through an online community platform, engaging podcasts, and weekly leadership calls to help members stay up-to-date with the latest trends and strategies in the customer success industry. 

3. CS in Focus - For Canadian customer success professionals to network and learn

Screenshot of the CS in Focus Customer Success community
CS in Focus community (source)

The CS in Focus is a CS community offering networking opportunities, resource development, and career growth support.

  • Audience: Customer success professionals and leaders
  • Size: 2,000+ members 
  • Membership Cost: Free
  • Platform: Slack community

Why Join:

CS in Focus community is a valuable resource for customer success professionals looking to advance their careers and build strong networks. It offers a tactical approach with practical takeaways from events, free from sales pitches and self-promotion. CS in Focus provides a supportive space to learn, grow, and connect with peers, ensuring you stay ahead in your career.

4. Customer Success Collective - For collaboration and best practices in customer success

Screenshot of the Customer Success Collective community
Customer Success Collective community (source)

The Customer Success Collective is a community that brings together customer success professionals to collaborate and share best practices for delivering exceptional customer experiences.

  • Audience: CSMs, executives, account managers, and customer experience specialists
  • Size: 3,000+ members
  • Membership Cost:
    • Insider Membership: Free
    • Pro Membership: $42/month
    • Pro+ Membership: $167/month
    • Exec+ Membership: $250/month
  • Platform: Slack, Facebook, and virtual events

Why Join:
Customer Success Collective community is a vital resource for professionals looking to enhance their customer success strategies and collaborate with peers. This community stands out by providing knowledge on customer retention, success metrics, and strategies to reduce churn. It also provides regular content updates, discussions, and events focused on the latest trends and best practices in the industry.

5. Customer Success Association - For industry news, resources, and professional networking

Screenshot of the Customer Success Association community
Customer Success Association community (source)

The Customer Success Association (CSA) supports customer success professionals with resources, best practices, and networking.

  • Audience: Customer success managers, CEOs, directors, VPs, and C-level executives
  • Size: 65,000+ members 
  • Membership Cost:
    • Associate - Free
    • Executive - $95/year
    • Research - $295/year
    • Office Hours Sessions - $250/session
  • Platform: Facebook, LinkedIn and Twitter

Why Join:

Customer Success Association offers industry research and thought CS leadership. It also provides networking opportunities through its online community, social media, and events like Customer SuccessCon. These opportunities help members connect with peers, share experiences, and build valuable professional relationships.

6. The Customer Success Forum  - For discussions and resources in CS

Screenshot of the Customer Success Forum community
The Customer Success Forum community (source)

Customer Success Forum is the biggest and fastest-growing community for Customer Success executives. It is the most popular place for professionals in this field, both online and offline.

  • Audience: CSMs, directors, VPs, and C-level executives
  • Size: 59,000+ members
  • Membership Cost: 
    • Associate - Free
    • Executive - $95/year
    • Research - $295/year
    • Office Hours Sessions - $250/session
  • Platform: LinkedIn, Twitter, conferences, and webinars

Why Join:

Customer Success Forum gives special access to a network of industry pros and thought leaders. It helps make important connections and find chances to work together, which are crucial for growing customer success, personally and professionally.

7. Women of Customer Success - For networking and support for women in customer success

The Women of Customer Success community meetup
In-person meetup of the Women of Customer Success community (source)

Women of Customer Success is a global community that supports and connects women in the Customer Experience field and those aspiring to enter the tech industry. 

  • Audience: Women professionals and leaders in the customer success industry
  • Size: 2,000+ members
  • Platform: LinkedIn and Instagram

Why Join:

Women of Customer Success offers multiple educational resources, including webinars, workshops, and training sessions. It provides resources, networking opportunities, and a supportive environment to foster members to advance their careers and succeed professionally.

8. Modern Customer Success - For modern strategies and insights in customer success

Screenshot of the Modern Customer Success community
Modern Customer Success community (source)

The Modern Customer Success stands out for its exclusive community that connects customer success leaders. It emphasizes customer feedback and continuous enhancement of the customer experience. 

  • Audience: Customer success professionals and industry leaders
  • Size: 1,000+ members
  • Membership Cost: Free
  • Platform: Slacks and LinkedIn

Why Join:

Modern Customer Success is a place for people to truly come together to share, inspire, and connect without the self-promotional nonsense that dilutes the ability to learn and grow.

9. Customer Success I Meetup - For networking and events for CS professionals

The Customer Success I Meetup community website
Customer  Success I Meetup community (source)

The Customer Success I Meetup events are gatherings where professionals discuss ways to keep customers happy and loyal. 

  • Audience: Customer success professionals, managers, and industry leaders
  • Size: 4,800+ members
  • Membership Cost: Free
  • Platform: In-person meetups, LinkedIn and Slack

Why Join:

Customer Success I Meetup offers a great way to connect with other customer success pros. Share ideas, learn best practices, and attend events to help you grow your career.

10. ThriveNetwork - For coaching and resources to excel in customer success

Screenshot of the Thrive Network customer success community
ThriveNetwork community (source)

The ThriveNetwork community for women focused on building strong careers in customer relationships. It's created by women, for women.

  • Audience: Professionals across various industries
  • Size: 700+ members
  • Membership Cost: Free
  • Platform: Slack and LinkedIn

Why Join:

ThriveNetwork offers events, content, and experiences for women to learn and network in customer-facing roles. It's an inclusive community welcoming all women, including trans women and gender non-conforming individuals.

11. Customer Success Executives - For networking among customer success professionals

Screenshot of the Customer Success Executives community
Customer Success Executives community (source)

The Customer Success Executives are senior-level professionals responsible for ensuring customers achieve their desired outcomes while using a company's products or services. 

  • Audience: Senior-level customer success professionals, executives, and leaders
  • Size: 10, 000+ members
  • Platform: LinkedIn

Why Join:

Customer Success Executives connect you with a supportive community of like-minded professionals. Collaborate, share experiences, and build strong professional relationships for career advancement.

12. Customer Success Managers in Action - For networking and discussions for CS leaders

Screenshot of the Customer Success Managers in Action community
Customer Success Managers in Action community (source)

The Customer Success Managers in Action connects CS leaders globally, creating a rich exchange of ideas and strategies. It helps members learn from diverse perspectives and innovative approaches.

  • Audience: Customer success managers and professionals
  • Size: 22, 000+ members
  • Platform: LinkedIn

Why Join:

Customer Success Managers in Action brings together ideas and strategies from CS leaders worldwide. Gain valuable insights, network with peers, and improve your customer success practices.

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