Brand24 Review: Pros, Cons, Features and Pricing
Brand24 is an AI-powered brand monitoring software that tracks online mentions of your brand across social media and web platforms. It's ideal for PR teams, marketing departments, and customer service managers in tech startups, retail, and hospitality industries. Brand24 offers real-time insights to help you strengthen reputation management, and enhance online presence.
Brand24 addresses challenges like real-time brand tracking and sentiment analysis for marketing and PR teams. In this article, I'll cover Brand24's features, pros and cons, use cases, pricing, etc., so you can decide if this software aligns with your brand tracking and management needs, from social media monitoring to optimizing your marketing strategy.
Brand24 Evaluation Summary
- From $149/user/month (billed annually)
- 14-day free trial
Why Trust Our Software Reviews
Brand24 Overview
In my opinion, Brand24 is a solid choice for brand monitoring, especially if your team values intuitive analytics and real-time insights. It excels in user-friendliness and offers a comprehensive set of features that are easy to navigate. However, the onboarding could be improved with more guided tutorials. Compared to other tools, Brand24 stands out for its responsive customer support and effective sentiment analysis. It's best suited for small to medium-sized businesses in tech and retail sectors looking for straightforward brand monitoring without the high costs associated with some competitors. If you’re judging based on user interface and ease of use, Brand24 is a top contender for social listening and growing brand awareness.
pros
-
Sentiment analysis helps you understand how your brand is perceived.
-
The user interface is intuitive, making it easy for anyone to navigate.
-
You get real-time alerts for brand mentions on social media platforms and review sites, keeping your team informed instantly.
cons
-
Advanced reporting features could be more comprehensive for detailed insights for marketing campaigns.
-
Some users report occasional inaccuracies in sentiment analysis, especially with hashtags and nuanced customer feedback.
-
You might find the onboarding process lacking in detailed tutorials for teams new to social listening tool workflows.
-
Hiver
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
CRM Creatio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday service
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Real-Time Alerts: You get instant notifications when your brand is mentioned online, keeping your team updated on the go. This helps you react quickly to both positive and negative mentions.
Sentiment Analysis: Brand24 analyzes the tone of mentions, so you can understand public perception. It's great for gauging customer feelings about your brand.
Mention Tracking: Track mentions across social media channels including Tiktok, Instagram, Linkedin, as well as blogs and forums. This comprehensive coverage ensures you don't miss any important conversations.
Influencer Score: Identify key influencers talking about your brand. It helps you target those who can amplify your brand message effectively.
Keyword Filtering: Filter mentions by specific keywords to focus on what's important to you. This feature streamlines your monitoring efforts.
Data Export: Export your data for further analysis or reporting. It's handy for sharing insights with your team or stakeholders.
Ease of Use
Brand24 is remarkably user-friendly, making it easy for your team to navigate its features without much hassle. The intuitive interface allows even non-tech-savvy users to track mentions and analyze sentiment effortlessly. Customizable dashboards let you tailor the view to suit your specific monitoring needs, enhancing usability. Compared to other tools, Brand24 stands out for its straightforward setup and immediate access to real-time data, ensuring you spend less time learning and more time acting on insights.
Integrations
Brand24 integrates with Slack, LinkedIn, Microsoft Teams, and many others. Brand24 also offers an API for custom integrations.
Brand24 has partnerships across social Media, PR, branding, and digital marketing, helping brands find trusted expertise. Partners include dfusion, Markapasos, ProGlobal, Futuraform, Lexema, and more.
New Product Updates from Brand24
Brand24's New Mention Limit Progress Bar
Brand24's latest update enhances user experience with a new Progress Bar feature, allowing users to monitor their mention usage efficiently. The main benefit of this update is to prevent unexpected quota exhaustions and provide clarity and control over future actions. Here are the details of the update:
- Progress Bar Visibility: Users can now easily see their mention usage progress directly from the dashboard, enabling proactive planning and management.
- Quota Management: The progress bar aids in clear visualization of how close users are to reaching their mention limits, reducing unexpected quota exceedances.
Visit Brand24's official site for more details.
for more details.Brand24 Enhances AI Brand Assistant With New Interface
Brand24's latest update brings a streamlined interface to the AI Brand Assistant, focusing on enhancing user experience and efficiency. Instead of formulating specific inquiries, users can now select from the most common use cases to quickly receive necessary assistance. Here are the details of the update:
- Refreshed Interface: A cleaner, more intuitive design enhances the overall user experience.
- Use Case Selection: Choose from popular scenarios to get faster, tailored AI support.
- Improved Workflow: Reduced friction when analyzing mentions or generating insights.
Visit Brand24's official site for more details.
Brand24 Introduces Chatbeat
Brand24 has introduced Chatbeat, a powerful AI tool designed to enhance how brands manage their presence in the AI-generated conversation space. This tool provides invaluable insights into how a brand's image is portrayed across leading AI platforms. Some notable parts of this update include:
- Direct Plugin Access: Users can now access Chatbeat directly within Brand24, streamlining the process of monitoring and managing brand perception in AI-generated answers.
- AI Representation Insights: Chatbeat provides a clear view of your brand's portrayal frequency and quality compared to competitors, allowing for strategic brand positioning.
- Information Accuracy Checks: The tool helps identify and correct outdated or incorrect brand information in AI-generated responses, helping maintain trust and brand integrity.
- Consistent Communication: Ensure all AI platforms present a unified and consistent message about your brand by leveraging the insights from Chatbeat.
To see this tool in action or for further details, visit Brand24's official site.
Brand24's One-Click Copy Feature
Brand24 has introduced an update to its Brand Assistant, featuring the "copy with one click" capability. This enhancement allows users to copy text generated by Brand Assistant, such as draft replies, emails, or post ideas, with a single click. This feature removes the need for manual text selection and right-clicking, facilitating easier content management.
For more details, visit Brand24 Updates.
Brand24 Specs
- API
- Brand Management
- Dashboard
- External Integrations
- Feedback Management
- Google Apps Integration
- Multi-Site
- Multi-User
- Net Promoter Score
- Notifications
- Review Monitoring
- Sentiment Analysis
- Social Media Monitoring
- Social-Media Integration
