12 Best Customer Experience Certification Programs for 2025
Becoming a customer experience (CX) leader takes more than passion—it requires the right skills, strategies, and credentials to stand out in this dynamic field. Whether you’re looking to deepen your expertise or take the first step in your CX career, earning a certification can give you the edge you need.
With so many programs available, it can be hard to know which ones truly deliver value. That’s why I’ve done the homework for you! From foundational courses to advanced certifications, this guide highlights the best customer experience certification programs to help you grow your skills, boost your confidence, and make a real impact in your organization. Let’s dive in!
Is a Customer Experience Certification Program Right for You?
Customer experience certifications provide a roadmap to mastering CX strategies while proving your dedication to delivering exceptional experiences. In today’s competitive market, a CX certification sets you apart as a trusted expert ready to drive meaningful customer outcomes.
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For CX Practitioners
CX certifications validate your expertise, enhance your skills, and demonstrate your commitment to excellence. They position you as:
- A CX professional dedicated to growth.
- A leader capable of driving impactful CX strategies.
For CX Companies
Hiring certified CX professionals ensures expertise in customer-focused practices. Certified employees:
- Design and implement CX strategies that boost loyalty.
- Bring industry connections and tools to support organizational growth.
12 Best Customer Experience Certifications Programs
Whether you’re a CX newbie or a seasoned vet, here are some of the best training programs and professional courses to supercharge your skillset.
Some may require a CCXP exam, whereas others are more of a for-your-benefit-only seminar.
1. LinkedIn Learning: Customer Service
The career masterminds over at LinkedIn have tons of in-depth knowledge and content around customer experience management and how to increase a company’s net promoter score. The best part: their courses are integrated with your personal LinkedIn profile, so potential employers can see what you’re working on and what courses you’ve already completed.
When you take any LinkedIn Learning course, you’re getting instant value for your resume. Not to mention, they recently purchased all the content from Lynda Learning for a cool 1.5 billion, so their course library is way bigger now.
Who’s it best for? If you're always looking for ways to level up—polishing your LinkedIn profile, growing your network, or stacking up skill badges—this customer service course is for you. It’s perfect for anyone in a customer-facing role, from retail associates to small business owners.
Cost: From $39.99/month, with up to 50% off if you pay for the 12-month membership
Free Plan? Courses are included with the monthly LinkedIn membership fee
Online or in-person? Online
Duration: From 10 minutes to 4+ hours
2. Go Skills: Customer Service
In this course, you’ll learn the essentials of excellent customer service. With 22 bite-sized tutorials, the instructor will walk you through why top-notch service matters, how psychology plays a role in customer interactions, and what it takes to build lasting relationships. You’ll also get hands-on strategies to handle complaints, read between the lines of verbal and non-verbal cues, and create solutions that truly wow your customers. Taught by award-winning instructors, this Go Skills course breaks everything down into easy-to-follow lessons designed to help you level up fast.
Who’s it best for? The Customer Service Training program at Go Skills is perfect for beginners looking to break into the CX industry. The course is broken down into 7 topics — the essentials of customer service — and each topic features 3–4 mini lessons. In total, it shouldn’t take more than 11 hours, so if you want to crush it over the weekend, you can start your job search on Monday!
Cost: From $20.75/month (billed annually)
Free Plan? A free team plan is available
Online or in-person? Online
Duration: 11 hours
3. Udemy: CCXP ICM
This course covers everything from CX basics to advanced strategies, including customer journey mapping, brand loyalty, and real-world CX management. You'll get practical tools, expert insights, and a ready-to-use journey mapping template—plus, if you're aiming for CCXP certification, this course helps you prep. Taught by a globally recognized CX expert, it’s normally a $2,000 live workshop, but you get the same high-value content at a fraction of the price.
Who’s it best for? This course is perfect for marketers, HR professionals, customer service leaders, and business owners who want to create better customer experiences and drive business success. Whether you're looking to advance your career, gain CCXP certification, or sharpen your CX skills, this course gives you the tools and insights to stand out.
Cost: Varies based on course
Free Plan? No free plan, but frequent sales
Online or in-person? Online
Duration: 3 hours, 11 minutes
4. Hubspot Academy: Inbound Sales
Hubspot Academy is a reliable training provider that stands out because it is 100% free-of-charge. That’s right, folks — you can score some shiny new CX credentials, even if your savings account contains nothing but a goose egg.
It covers all sorts of topics including great customer experience marketing, sales strategies, and industry case studies. They offer single lessons for Customer Success and Account Health Checks and Managing Your Sales to Customer Success Handoff — both great places to start.
Who’s it best for? This course is targeted at sales reps and managers. Here, you’ll learn how to apply principles of customer experience to connect and explore sales leads.
Cost: Free
Free Plan? Course is free
Online or in-person? Online
Duration: 3 hours, 30 minutes
5. Bonfire Training: Customer Service Advantage
This Customer Service Advantage course plunges deep into the soft skills your team needs to deliver a stellar customer service experience.
It teaches the importance of empathy, resilience, asking questions, identifying customer needs, customer advocacy, adaptability, persuasion, and how to employ each of these things to your advantage as a CX professional.
The training leans on the principles of DISC, a behavioral assessment tool used to improve teamwork and understand different communication styles.
Who’s it best for? This course is best for teams, as it is designed to be experienced together as a group (either on-site or remotely). It’s also a savvy option for those who value in-person, on-site instruction, so if you tend to doze off during video lectures, this program is definitely worth exploring.
Cost: From $224/course/person; price varies based on mode of delivery
Free Plan? No free plan
Online or in-person? Both
Duration: 7 hours or 4 hour condensed version
6. Coursera: Branding and CX
The Branding and Customer Experience course zeroes in on customer experience by teaching the importance of creating a system where someone feels good about your business each time they connect on their journey with the brand.
This certification course will cultivate brand loyalty and teach the student why, from a strategy perspective, CX is very important.
Professionals can learn how to put customers at the center of the customer experience design and experience strategy.
Company leaders can gain valuable knowledge in applying their core organizational beliefs to put the customer experience first.
Who’s it best for? This intermediate course is designed for managers, directors, or VPss who want to ensure their organization is at the forefront when it comes to beating the competition with out-of-this-world CX.
Cost: From $33.25/month (billed annually) for a Coursera membership
Free Plan? 7-day free trial
Online or in-person? Online
Duration: 11 hours
7. CX University
This award-winning teaching platform offers a plethora of accredited CX courses to fulfill your academic needs. Become a certified customer experience rep, or gain college credits towards a Bachelor's degree or MBA at Moravian College!
While some courses follow a standardized timeline like a typical university, others are available to complete at your own pace to master CX industry core competencies.
Try their free net promoter score (NPS) eModule to get started in figuring out where you need to improve.
Who’s it best for? Honestly, who isn’t it good for? These courses are perfect for folks starting out in the CX field, those working towards a master’s, or anyone looking to continue their journey of professional development. It’s a solid choice for both individuals and teams looking to improve their CX work.
Cost: Varies based on course
Free Plan? No free plan, but occasional sales
Online or in-person? Online
Duration: 6 months
8. CXPA
The Certified Customer Experience Professional (CCXP) program was created by the best of the best in the CX field. You don’t have to be a CXPA member to buy in, but if you do decide to join, you can snag some sweet product discounts.
Once you buy, you have access to the course content (videos and tests) for life.
Beginners will appreciate their CX Foundations lecture, while more advanced professionals will want to tap into their Measurements, Metrics, and Business Value course.
Who’s it best for? The CXPA’s CCXP certification offers unique opportunities for CX professionals looking to network and get involved long-term with like-minded industry leaders. You can, of course, just buy the course and go. However, those interested in a CXPA membership will reap further benefits through volunteer opportunities, insights exchange events, and mentoring.
Cost: From $495 for CXPA members, plus associated fees
Free Plan: No free plan
Online or in-person? Online
Duration: Varies
9. Forrester: CX Certification
The Forrester program comprises 5-7 competency-based units divided into levels for core and advanced knowledge, facilitated by a Forrester instructor (you’ll need this course to do further advanced CX coursework).
The advanced courses are more flexible, letting users pick and choose how they want to learn. Students can expect to gain marketable skills in customer journey mapping and optimizing VoC programs.
Who’s it best for? The Core CX program is great for learners who need a bit more hand-holding when it comes to skill development. Their cohort-based session is facilitated over a strict 60 days, meaning external deadlines will motivate you to keep up.
Cost: $2444/course
Free Plan? No free plan
Online or in-person? Online
Duration: 60-day cohort
10. CX Skills
CX Skills course homepage.
This fundamental training course offers 20 hours of learning, facilitated by an experienced professional hired by the training provider.
It teaches the 6 core CX management skills and ways of improving a net promoter score. On top of that, it goes over material in the CCXP exam as required by the Certified Customer Experience Professional Association.
Who’s it best for? This program is for CX leaders who want continuously updated, ultra-relevant skill development instead of pre-recorded video lectures that could be months if not years old. In-person, pre-set times mean you’re paying for adaptive training that can evolve and adapt to include current events, industry news, and exciting new case studies.
Cost: From $278 AUD/person
Free Plan? No free plan
Online or in-person? Online
Duration: 20 hours
11. Medallia: Customer Experience Certification
Medallia’s 2-level Customer Experience Certification program provides top-notch training, evaluates your current CX efforts, and helps you cultivate a culture of CX accountability within your organization.
You’ll learn actionable insights, empowering you to create and achieve CX goals that align with your company’s core values.
Who’s it best for? This program is intended for business leaders, customer experience managers, and decision-makers who are thinking critically about their brand strategy and customer journey.
Cost: Pricing upon request
Free Plan? No free plan
Online or in-person? Both
Duration: Varies
12. Customer Service Institute of America
This training course offers a comprehensive overview of all the CX basics. Upon completion, you’ll be a Certified Customer Experience Professional (CCEP) — similar to CCXP, but with a different governing body.
With just 8 modules and only 6.5 hours required for completion, it’s a convenient option if you’re short on time, but still want something tangible to showcase your knowledge to prospective employers.
Members will be listed on the CSIA Certification Directory, and you’ll gain the rights to use their certification logo for a little extra street cred.
Who’s it best for? We recommend this program for CX newbies, but if you’re a manager, this can be a fantastic tool for onboarding new team members.
Cost: Starts from $274/person with a $67 recertification fee every 2 years
Online or in-person? Online
Duration: 6 hours, 30 minutes
My Other CX Course Recommendations
To sharpen your CX expertise, here are some additional learning and development opportunities to explore:
- Take a service design course to master the art of creating seamless and customer-centric service experiences.
- Sign up for a customer analytics conference to gain insights into data-driven strategies for understanding customer behavior and preferences.
- Earn a customer service certification to enhance your skills in delivering exceptional front-line support.
- Enroll in a customer analytics course to learn advanced techniques for interpreting customer data and driving business decisions.
- Explore customer experience design courses to understand how to craft impactful, memorable customer journeys.
- Consider call center training courses to develop operational and leadership skills for managing high-performing contact centers.
- Pursue customer success courses to learn strategies for nurturing lasting customer relationships and improving retention.
- Learn about chatbot development and management to stay ahead in delivering AI-driven customer interactions.
- Take a customer service course to refine essential skills and techniques for handling customer inquiries with professionalism and empathy.
Each of these options provides actionable ways to expand your CX knowledge and stay competitive in this dynamic industry.
Join For More CX Insights
These incredibly useful training provider resources offer courses for all levels of customer experience professionals in the CX field, along with training and testing for the CCXP exam.
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