14 Best CXO Conferences, Events & Summits To Attend in 2026
It's 2026, and as a CX leader, you're juggling AI bets, increased CLV targets, and a tight budget. While attending customer experience conferences is a great way to stay up-to-date on the latest CX strategies and connect with industry peers, I know you're pressed for time. That's why I've created a list of the best CXO conferences to attend in 2026, with a focus on networking opportunities to swap playbooks, case studies to learn from, and actionable insights.
Here’s a summary of all of the best Chief Experience Officer (CXO) conferences to attend this year. Use this to plan your calendar, stack your professional development hours, and build a network you can call when fire drills hit.
Best CXO Conferences in 2026 Shortlist
Here's a shortlist of the best CXO conferences I think are worth attending in 2026:
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- Medallia Experience ’26 - Las Vegas, Nevada, United States (February 10–12, 2026)
- Customer Experience Exchange USA - Fort Lauderdale, Florida, United States (February 24–25, 2026)
- CxO Institute Conference - Multiple locations and dates (Multiple dates)
- Qualtrics X4 Summit - Seattle, Washington, United States (March 17–19, 2026)
- Customer 360 Symposium 2026 - Hunter Valley, Australia (March 31 - April 1, 2026)
- CXO 2.0 Conference - Multiple locations and dates (Multiple dates)
- Customer Service & Experience West 2026 - San Diego, CA, USA (April 21-22, 2026)
- Customer Experience Strategies Summit - Toronto, ON, Canada (May 12-13, 2026)
- 11th Annual Singapore OpenGov CXO Leadership Forum 2026 - Singapore (May 21, 2026)
- CXO Congress 2026 - Rome, Italy (May 2026)
- Forrester CX Summit - Multiple locations and dates (Multiple dates)
- Customer Experience: A Frost & Sullivan Executive MindXchange - TBA (July 14-16, 2026)
- The Customer Show - Melbourne, Australia (August 4-5, 2026)
- CHIME CXO Summit - Cambridge, UK (September 15-18, 2026)
14 Best CXO Conferences of 2026
Below are my summaries of the best CXO conferences that made it onto my shortlist. My reviews offer a look at each event’s dates, location, pricing, and unique offering.
1. Experience ’26 - Las Vegas, Nevada, United States (February 10–12, 2026)
- Dates: February 10–12, 2026
- Location: Wynn Las Vegas
- Pricing: From $595
Experience ’26 is Medallia’s annual conference for CX and EX leaders across industries. It runs February 10–12, 2026, at Wynn Las Vegas. You’ll hear from practitioners and Medallia leaders, including Alison Levine, Mark Bishof, Fabrice Martin, Sid Banerjee, Jodi Searl, Jason Renteria (Bank of America), Stephanie Leheta (CIBC), Aimee Civera (Vanguard), Samantha Scott (Verizon Business), and Paloma Paraja (Santalucia Seguros).
Why attend?
You’ll dig into AI, data, and governance to make your program work at scale. Expect training labs, hands-on sessions, and real case studies. Networking spans curated meetups, receptions, and parties. You’ll also see Expy award winners share tactics you can take back to your team.
2. CX USA Exchange - Fort Lauderdale, Florida, United States (24–25 February 2026)
- Dates: February 24-25, 2026
- Location: Le Méridien Dania Beach at Fort Lauderdale Airport
- Pricing: From $999
- Social Media: LinkedIn, Instagram
CX USA Exchange is an invite-only meeting built for senior CX leaders who own outcomes. It’s part of the CX Exchange series run by CX Network. You’ll meet peers facing similar scale, data, and loyalty challenges and hear operator-led stories on what moves the needle.
Why attend? You’ll get focused sessions on AI, personalization, loyalty, and data that tie to measurable growth. Expect small-group discussions, practical case studies, and time to swap benchmarks so you can stress-test your roadmap and bring back tactics your team can use.
3. CxO Institute Conference - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: Apply to attend
| Locations | Dates |
|---|---|
| Boston, MA | February 25, 2026 |
| Oxford, UK | March 26, 2026 |
| San Francisco, CA | April 8, 2026 |
| New York, NY | May 13, 2026 |
| London, UK | May 21, 2026 |
| Chicago, IL | June 24, 2026 |
| Frankfurt, Germany | September 24, 2026 |
| New York, NY | October 14, 2026 |
| London, UK | November 4, 2026 |
| Chicago, IL | November 18, 2026 |
The CxO Institute Conference is a series of executive-level strategic events designed specifically for senior IT, business leaders, entrepreneurs, and senior technology decision-makers. It is a curated forum built for peer collaboration, thought leadership, and actionable insights on enterprise technology challenges.
The goals of CxO Institute Conferences are to focus on critical themes shaping enterprise technology and leadership, and enable high-value peer networking where attendees can build meaningful relationships.
Why attend? The CXO Institute Conference offers a diverse range of sessions tailored for CXOs. It focuses on leadership development, strategic planning, advanced cybersecurity, and industry-specific challenges. Attendees can expect to participate in interactive workshops, keynote speeches from thought leaders, and networking events designed to foster collaboration and innovation. This conference is a unique opportunity to gain actionable insights and connect with peers in an engaging environment.
4. X4 - Seattle, WA, USA (March 17-19, 2026)
- Dates: March 17-19, 2026
- Location: Seattle Convention Center, Seattle, Washington, USA
- Pricing: From $1,299
X4 is an in-person experience management summit organized by Qualtrics that brings together experience leaders for three days of keynotes, sessions, AI showcases, and networking. It’s designed for senior customer, employee, and experience leaders plus practitioners looking to deepen their skills and connect with peers. The event features a mix of strategic talks, hands-on Basecamp training, and real-world examples of how AI and data drive experience outcomes. Notable speakers include Mindy Kaling, Andy Cohen, Priya Parker, Jay Shetty, and Qualtrics product leaders.
Why attend? You’ll find practical insights and real examples you can bring back to your team. Sessions range from technical use cases to strategic leadership talks, so you can both sharpen your own expertise and help your team execute better. The mix of industry voices and immersive experiences, like XM Park and guided Basecamp labs, gives you a variety of ways to learn and meet peers facing the same challenges you have.
5. Customer 360 Symposium 2026 - Hunter Valley, Australia (March 31 - April 1, 2026)
- Dates: March 31 - April 1, 2026
- Location: Rydges Resort Hunter Valley
- Pricing: Registration is subject to approval
The Customer 360 Symposium is a two-day flagship conference designed for senior customer experience (CX) and customer insights leaders across Australia and New Zealand. It is widely regarded as one of the region’s premier forums for exploring strategy, innovation, and leadership in the customer-centric business industry.
The Symposium brings together executives responsible for shaping customer experience strategy, building customer intelligence capabilities, and driving organisational transformation focused on the customer lifecycle.
The 2026 Advisory Board includes Samantha Ezra, Principal CX Strategy at Telstra; Nonnita Hargreave, Head of Customer at HSBC; and Tom Lobban, Head of Group Research at Commonwealth Bank.
Why attend? Attend the Customer 360 Symposium to connect with over 150 industry leaders. Engage in thought-provoking discussions on customer needs and strategies. Enjoy unique experiences like golf and wine tasting in the beautiful Hunter Valley. This event is ideal for gaining fresh insights and expanding your professional network.
6. CXO 2.0 Conference - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: $3,000
- Social Media: Facebook, LinkedIn
| Locations | Dates |
| Las Vegas, NV | April 7-9, 2026 |
| Singapore | December 2-4, 2026 |
| Dubai, UAE | December 8-10, 2026 |
The CXO 2.0 Conference is a multi-day global business leadership summit designed to bring together senior executives, C-suite leaders like CFOs and CMOs, founders, startups, and strategic thinkers from around the world. It’s positioned as a high-energy platform for leadership development, innovation exchange, and transformative strategy discussions.
The event typically spans three days and is hosted in major international cities, attracting a diverse global audience and gathering more than 40 exhibitors and over 300 attendees in 45 participating countries.
Why attend? Attending the CXO 2.0 Conference offers a unique chance to engage with thought leaders and explore cutting-edge strategies in leadership and innovation through keynote and panel discussions. With sessions designed to challenge and inspire, you and your team can gain valuable insights and make meaningful connections. The event's diverse locations add an exciting dimension to the experience, enhancing both learning and networking opportunities.
7. Customer Service & Experience West 2026 - San Diego, CA (April 21-22, 2026)
- Dates: April 21-22, 2026
- Location: Hyatt Regency Mission Bay
- Pricing: From $1,499 (for a group of 5+ attendees)
- Social Media: LinkedIn
Customer Service & Experience West is an in-person, industry-focused professional conference for senior leaders in customer service, support, and customer experience. The event aims to explore real-world case studies and best practices and discuss how to implement new technologies responsibly and effectively.
The event strictly implements a 250-attendee limit with over 30 world-class speakers and more than 15 interactive sessions and case studies that help participants improve customer outcomes and business performance.
“Not a single second of my time felt like it was wasted! This event was incredibly well curated and far exceeded any expectations I had going into it. From the onboarding to the entire layout of the event, I was delighted and honoured to be a part of it.”
- Attendee from Körber
Why attend? This conference offers a platform to learn from experienced professionals about the latest trends in customer service. With its focus on practical strategies and real-world applications, attending can help you and your team develop more effective customer engagement techniques. The event also provides networking opportunities with peers and industry leaders, making it a valuable experience for anyone looking to improve their customer service approach.
8. Customer Experience Strategies Summit - Toronto, Canada (May 12-13, 2026)
- Dates: May 12-13, 2026
- Location: Hilton Toronto Airport Hotel & Suites
- Pricing: $1,695 for in-person access and $1,395 for virtual access
- Social Media: LinkedIn
The Customer Experience Strategies Summit is an annual, flagship conference dedicated to customer experience (CX), customer success (CS), and digital CX leadership. It’s recognised as one of North America’s longest-running and most influential CX events, providing a highly curated, strategic space for learning, networking, and professional and business development.
2026 featured speakers include Sebastian Cualla, Director of Midmarket Customer Success at HubSpot; Jaspreet Sandhu, CX Executive Director of Public Affairs & Communication at Ontario Arts Council; and Katherine Perrin, Director of Client Marketing & CX at Metergy Solutions.
Why attend? Attending the Customer Experience Strategies Summit gives you access to industry leaders and innovative ideas. Focused on practical applications, this event helps you and your team improve customer engagement strategies. With engaging sessions and networking opportunities, the summit offers a comprehensive experience to enhance your understanding and execution of customer experience strategies.
9. 11th Annual Singapore OpenGov CXO Leadership Forum 2026 - Singapore (May 21, 2026)
- Dates: May 21, 2026
- Location: Orchard Hotel Singapore
- Pricing: From $995
- Social Media: LinkedIn
The 11th Annual Singapore OpenGov CXO Leadership Forum 2026 is a key event for government and industry leaders focusing on digital transformation and innovation. It has been a prominent forum for exchanging ideas and best practices, and exploring strategic approaches to digital transformation, governance, and innovation.
This annual event is known for its practical and invaluable insights, collaboration, and networking among decision makers who are shaping Singapore’s next phase of digital leadership.
Why attend? The forum is an ideal platform for you and your team to engage with leaders in digital governance and innovation. It offers sessions that delve into the latest trends and challenges in digital transformation, providing practical solutions. Attending will equip you with the knowledge to drive change and improve your organization’s strategies.
10. CXO Congress 2026 - Rome, Italy (May 2026)
- Dates: May 2026
- Location: Rome, Italy
- Pricing: $15,000 for 4-day event (Invitation-only)
CXO Congress is an exclusive, invitation-only multi-day leadership forum that brings together a select group of up to ~300 C-suite executives from major global organisations for strategic insight, skills development, networking, and thought leadership.
This CXO event is highly curated and is designed to provide deep transformation-oriented content, high-quality networking, and certification opportunities for top leadership.
Why attend? The CXO Congress is your opportunity to engage with thought leaders and peers in a dynamic setting. With a focus on strategic thinking and innovation, the event offers sessions that challenge conventional approaches and inspire new ideas. Attendees benefit from networking opportunities and insights into the latest trends in leadership and business transformation.
11. Forrester CX Summit - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: TBA
- Social Media: LinkedIn
| Locations | Dates |
| CX Summit North America (Venue TBA) | TBA |
| Amsterdam, Netherlands | June 8-10, 2026 |
| CX Summit APAC (Venue TBA) | TBA |
The Forrester CX Summit is a leading event for customer experience professionals seeking to enhance their strategies and insights. Organized by Forrester, this summit draws on the expertise of industry leaders and analysts. It's known for its focus on data-driven insights and innovative approaches to customer experience, providing participants with practical tools and networking opportunities.
Why attend? At the Forrester CX Summit, you and your team will benefit from sessions led by top analysts and industry experts. The event covers a range of topics, from customer engagement to digital transformation, offering unique insights tailored to your needs. Engage with peers, explore new ideas, and take away actionable strategies to elevate your customer experience initiatives.
12. Customer Experience: A Frost & Sullivan Executive MindXchange - TBA (July 14-16, 2026)
- Dates: July 14-16, 2026
- Location: TBA
- Pricing: $2,095
The Customer Experience conference is tailored for professionals looking to enhance their customer engagement strategies. Organized by Frost & Sullivan, this event provides a platform for learning and networking with experts from various industries. It's known for its interactive sessions and workshops, offering practical insights and innovative solutions.
A former attendee from Alleviate Financial Solutions shared:
"No sales pitches, no brag sessions, just groups of like-minded people discussing the challenges and the future of the business. I come away from each of these events better off than I was before I went."
Why attend? Attending the Customer Experience conference offers a chance to gain fresh perspectives on customer engagement. With a focus on real-world applications, the event provides you and your team with strategies to improve customer satisfaction and loyalty. Engage with industry leaders, participate in hands-on workshops, and explore new ideas to elevate your customer experience efforts.
13. The Customer Show - Melbourne, Australia (August 4-5, 2026)
- Dates: August 4-5, 2026
- Location: Melbourne Convention and Exhibition Centre (MCEC)
- Pricing: TBA
The Customer Show is one of the largest and most influential customer experience (CX) events in the Australia & New Zealand region (and increasingly expanded via similar formats across APAC). It brings together CX professionals, tech providers, and industry leaders for multi-day learning, networking, and innovation exchange.
More than just a traditional conference, the event functions as a hybrid expo + executive forum that combines practical CX strategy content with hands-on demonstrations of solutions shaping the customer lifecycle.
Why attend? Attending The Customer Show offers your team a chance to explore the latest trends in customer experience. With interactive sessions and expert-led discussions, you’ll gain practical strategies to implement in your organization. It’s an opportunity to connect with peers and industry leaders, enhancing your understanding and approach to customer engagement.
14. CHIME CXO Summit - Cambridge, UK (September 15-18, 2026)
- Dates: September 15-18, 2026
- Location: Møller Institute
- Pricing: Register to see current pricing
- Social Media: LinkedIn
The CHIME CXO Summit is a multi-day residential leadership training program in the United Kingdom to help senior digital and health IT leaders strengthen their competence in leading digital transformation and organizational change. It blends executive education, practical application, and peer networking to equip leaders with the competencies, tools, and connections needed to advance digital strategy and drive impactful outcomes across health and care organizations.
The event’s faculty includes Jane Dwelly, Vice President of CHIME International, and Tim Zoph, a healthcare adviser, innovator, and industry CIO.
Why attend? Join your peers at the CHIME CXO Summit to explore the latest trends and innovations in healthcare IT. With a focus on leadership and strategic growth, the summit offers sessions that are both informative and engaging. It's a unique opportunity to connect with industry leaders and gain insights that can enhance your organization's strategies and operations.
Summary
In conclusion, attending CXO conferences offers a plethora of benefits for SaaS CX leaders looking to stay on the cutting edge of customer experience trends and technologies. Each conference listed provides unique insights, networking opportunities, and learning experiences that can significantly impact how you shape your company's CX strategy.
Whether you're interested in global trends, data-driven customer insights, or the latest in CX technology, there's an event tailored to your needs.
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