11 Best CXO Conferences To Attend in 2025
Attending customer experience conferences and is a great way to stay up-to-date on the latest CX strategies and solutions, and help you connect with industry peers while learning about all the new trends in the industry.
Here’s a summary of all of the best Chief Experience Officer (CXO) conferences for SaaS CX leaders to attend this year.
Best CXO Conferences Shortlist
Here's a shortlist of the best CXO conferences I think are worth attending in 2025:
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- CXO Summit Americas 2025 - Conrad, Orlando (February 19-21, 2025)
- CX USA Exchange - Florida, US (February 25-26, 2025)
- CXO Institute Conferences - Multiple locations and dates
- CXO 2.0 Conference - Multiple locations and dates
- Forrester CX Summit - Multiple locations and dates
- Customer 360 Symposium - Hunter Valley, AU (April 3-4, 2025)
- Customer Service & Experience West - San Diego, CA (April 29-30, 2025)
- Chief Experience Officer Exchange - Memphis, TN (May 14-16, 2025)
- Customer Experience Strategies Summit - Toronto, ON (May 28-29, 2025)
- Customer Experience - Los Angeles, CA (June 24-26, 2025)
- The Customer Show - Melbourne, AU (August 13-14, 2025)
Find more details about each conference below.
Overview of the Best CXO Conferences of 2025
Below are my summaries of the best CXO conferences that made it onto my shortlist. My reviews offer a look at each event’s dates, location, pricing, and unique offerings.
1. CXO Summit Americas 2025 - Conrad, Orlando (February 19-21, 2025)
- Dates: February 19-21, 2025
- Location: Conrad Orlando, Orlando, Florida
- Pricing: Register to see current pricing
- Website: CXO Summit Americas 2025
Overview:
The CXO Summit Americas 2025 is designed for senior executives interested in the future of work and transformation challenges. It began as a key event for industry leaders to explore AI-driven strategies.
With keynote speakers like Phil Fersht, CEO and Chief Analyst at HFS Research, and Ritesh Idnani, MD and CEO at Firstsource Solutions Limited, your team will gain valuable knowledge of the field's top minds the field.
Why you should attend:
You'll explore the future of work through expert-led panel discussions and fireside chats. The summit provides a great platform for connecting with industry leaders and gaining practical strategies for navigating transformation challenges. The emphasis on human capital in an AI-driven world
2. CX USA Exchange - Florida, US (February 25-26, 2025)
- Dates: February 25-26, 2025
- Location: Fort Lauderdale, Florida, USA
- Pricing: TBA
- Website: CX USA Exchange
- Social Media: LinkedIn
Overview:
The CX USA Exchange is for customer experience professionals who want to enhance their strategies and network with peers. It's a well-regarded industry event featuring thought leaders and innovative sessions. In past years, it has attracted speakers from leading global brands.
Notable speakers include Eric Smuda, Chief Experience Officer at Likewize; Alan Scally, Associate Director of Workforce Management at Spotify; Jennifer Blatz, Principal UX Researcher at BECU.
Why you should attend:
You'll get to connect with professionals facing similar challenges and learn from industry experts. The event features in-depth discussions on current trends and the future of customer experience. It’s a chance for you and your team to discover new strategies and tools. You'll also have the chance to meet new people in the industry. Ensures useful takeaways that can drive meaningful impact for your organization.
3. CXO Institute Conferences - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: TBA
- Website: CXO Institute Conferences
- Social Media: LinkedIn, Instagram
CXO Institute Conferences: Locations and dates
| Locations | Dates |
| CxO Institute Germany | Hilton Frankfurt City Centre, Frankfurt, Germany | February 27, 2025 |
| CxO Institute UK | Ascot Racecourse, Ascot, United Kingdom | March 19, 2025 |
| CxO Institute USA | New York, USA | April 30, 2025 |
| CxO Institute UK | London, UK | May 22, 2025 |
| CxO Institute USA | Chicago, USA | June 26, 2025 |
| CxO Institute UK | Oxford, UK | September 25, 2025 |
| CxO Institute San Francisco | San Francisco, USA | October 9, 2025 |
| CxO Institute USA | New York, USA | October 20, 2025 |
| CxO Institute UK | London, UK | November 20, 2025 |
Overview:
The CXO Institute Conferences cater to executives seeking to enhance their leadership and strategic skills. Launched in recent years, it has quickly become a key event for industry leaders. Past conferences have featured notable speakers from various sectors.
Why you should attend:
At CXO events, you’ll gain strategic perspectives from top executives and participate in sessions tackling industry challenges, including cybersecurity. You'll also connect with peers through Evening Dinners and NetworX sessions, fostering valuable relationships. Finally, you'll stay ahead of industry trends and apply strategies for team success.
4. CXO 2.0 Conference - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: Varied (see table below)
- Website: CXO 2.0 Conference
- Social Media: LinkedIn, Facebook, X, Instagram
CXO 2.0 Conference: Locations, dates, and pricing
| Locations | Dates | Pricing |
| Los Angeles, Nevada | March 4-6, 2025 | $3,000 |
| Dubai, UAE | December 8-10, 2025 | $2,500 |
Overview:
The CXO 2.0 Conference is a global gathering of business leaders, including CEOs, advisors, and senior executives, driving industry advancements. The conference offers tailored sessions, dedicated tracks, and networking opportunities to equip leaders with essential skills for today's dynamic business environment.
Why you should attend:
This gathering is for customer experience leaders who want to strengthen their decision-making and leadership strategies. It will include the latest business trends, interactive workshops, and networking with industry peers.
Discussions will include how startups influence business innovation and the evolving terms of leadership in a rapidly shifting market. Your team will gain actionable insights to drive sustainable growth and stay ahead of emerging challenges.
5. Forrester CX Summit - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: Varied (see table below)
- Website: Forrester CX Summit
- Social Media: LinkedIn, X, YouTube
Forrester CX Summit: Locations and dates
| Locations | Dates | Pricing |
| B2B Summit North America | Phoenix | March 31- April 3, 2025 | Starts at $3,895 |
| CX Summit EMEA | London | June 2-4, 2025 | Starts at €1995 |
| CX Summit North America | Nashville | June 23-26, 2025 | Starts at $2,795 |
| CX Summit APAC | Sydney | August 18, 2025 | Starts at $599 |
| Technology & Innovation Summit APAC | Sydney | August 19, 2025 | Starts at $599 |
| B2B Summit EMEA | London | October 6-8, 2025 | Starts at €1,995 |
| Technology & Innovation Summit EMEA | London | October 8-10, 2025 | Starts at €1,995 |
| Technology & Innovation Summit North America | Austin | November 2-5, 2025 | Starts at $2,795 |
| Security & Risk Summit | Austin | November 5-7, 2025 | Starts at $1,995 |
| B2B Summit APAC | Singapore | November 6, 2025 | Starts at $599 |
Overview:
The Forrester CX Summit is for customer experience professionals seeking insights and strategies to drive growth. It has been a critical platform for networking and learning since its inception. Past speakers include renowned industry leaders and innovators.
Why you should attend:
Your team will gain valuable knowledge from sessions on the latest trends in customer experience and digital business strategies. These upcoming events include keynotes from top industry leaders and provide chances to meet and exchange ideas with peers worldwide. You'll explore invaluable insights and practical takeaways to apply in your organization. The wide-ranging agenda ensures helpful strategies for business development and insights for professionals at every stage of their CX journey.
6. Customer 360 Symposium - Hunter Valley, AU (April 3-4, 2025)
- Dates: April 3-4, 2025
- Location: Rydges Resort Hunter Valley, Hunter Valley, Australia
- Pricing: TBA
- Website: Customer 360 Symposium
- Social Media: LinkedIn, Facebook, YouTube, Instagram
Overview:
The Customer 360 Symposium is for leaders in customer insights and research from enterprise brands in Australia and New Zealand. It provides a platform to discuss the advancement and influence of customer insights teams. Some attendees, including a managing director, praised the event's strong community.
Why you should attend:
You'll engage in meaningful discussions on enhancing your team's impact and innovating research delivery. The event provides a unique opportunity to network with peers from top enterprise brands. You'll also learn about the latest trends and strategies in customer insights while exploring potential sponsorship opportunities that can further expand your reach.
This symposium will be a valuable experience for you and your team to stay ahead in the industry.
7. Customer Service & Experience West - San Diego, CA (April 29-30, 2025)
- Dates: April 29-30, 2025
- Location: Hyatt Regency La Jolla, San Diego, California
- Pricing: Starts at $1,499
- Website: Customer Service & Experience West
Overview:
The Customer Service & Experience West conference is designed for professionals who want to improve their customer service and experience strategies. It’s a well-known event that offers valuable insights and opportunities to connect with industry peers.
Why you should attend:
You'll have access to a wealth of knowledge from industry leaders and participate in interactive sessions. The event offers a platform to explore innovative strategies and tools to improve customer experience and drive digital transformation. Your team will benefit from meeting and learning from peers and experts. This conference will provide useful ideas to help you stay ahead in the competitive market.
8. Chief Experience Officer Exchange - Memphis, TN (May 14-16, 2025)
- Dates: May 14-16, 2025
- Location: The Guest House at Graceland, Memphis, Tennessee
- Pricing: TBA
- Website: Chief Experience Officer Exchange
- Social Media: LinkedIn
Overview:
The Chief Experience Officer Exchange is tailored for senior executives leading customer experience initiatives. It provides a platform for sharing strategies and insights in an intimate setting.
The event will feature notable speakers from various industries, including Trish Wethman, Chief Customer Officer at Best Egg; Nick Birkby, Vice President of UX Research at JPMorgan Chase & Co.; and Melissa Felder, Chief Experience Officer at California Academy of Sciences.
Why you should attend:
You'll be able to connect with peers driving customer experience transformation in their organizations. The event focuses on real-world challenges and solutions, providing valuable takeaways for your team. Interactive sessions and chances to meet others will help you gain new perspectives and ideas. This exchange offers a unique environment in which to learn and collaborate with industry leaders.
9. Customer Experience Strategies Summit - Toronto, ON (May 28-29, 2025)
- Dates: May 28-29, 2025
- Location: Sheraton Centre Toronto Hotel, Toronto, Ontario
- Pricing:
- In-person: $1,595
- Virtual: $1,395
- Website: Customer Experience Strategies Summit
- Social Media: LinkedIn
Overview:
The Customer Experience Strategies Summit in Toronto gathers CX professionals to explore innovative strategies and solutions. Over 40 speakers from major brands, such as TikTok and Google, will offer valuable insights and networking opportunities for those in customer experience roles.
Why you should attend:
It’s an opportunity to discover the latest strategies from industry leaders and participate in interactive sessions. The event provides a platform to connect with other CX professionals and learn from top brands. Your team will benefit from the varied agenda and chances to meet others. This summit will equip you with insights to enhance your customer experience initiatives.
10. Customer Experience - Los Angeles, CA (June 24-26, 2025)
- Dates: June 24-26, 2025
- Location: Omni Los Angeles Hotel at California Plaza, Los Angeles, California
- Pricing: $2,240 (Complete Series); $1,795 (Sessions Only)
- Website: Customer Experience
- Social Media: LinkedIn
Overview:
The Customer Experience conference is designed for professionals who want to enhance customer engagement strategies. It gathers industry leaders who share insights and innovative approaches. Notable past speakers have included executives from top-tier companies.
Why you should attend:
In this conference, you'll explore new customer engagement strategies and gain knowledge from industry leaders. It includes interactive sessions that offer useful ideas for your team. You'll have chances to meet others who face similar challenges. This conference will provide you with strategies and tools to improve your customer experience efforts.
11. The Customer Show - Melbourne, AU (August 13-14, 2025)
- Dates: August 13-14, 2025
- Location: Marvel Stadium, Melbourne, Australia
- Pricing: Starts at AU$1,699 + 10% GST
- Website: The Customer Show
Overview:
The Customer Show in Melbourne is designed for professionals seeking innovative customer experience solutions. It brings together leaders from various sectors to share strategies and insights. Attendees, including an Executive Director of Human Resources, praised the event for its fantastic experience and valuable networking opportunities.
Last year’s line-up of speakers included Carrie Norman, Former Chief Member Officer (CMO) at legalsuper, Robert Lopez, Chief Marketing and Innovation Officer at Norths Collective, and Simon Kriss, Chief Innovation Officer (CIO) at Customer Experience Innovation Institute.
Why you should attend:
You'll discover the latest trends and strategies in customer experience tailored to your industry. The event offers interactive sessions and workshops to provide practical insights for your team. Chances to meet and connect with peers and experts. This show will equip you with the tools and knowledge to enhance customer interactions.
Summary
In conclusion, attending CXO conferences offers a plethora of benefits for SaaS CX leaders looking to stay on the cutting edge of customer experience trends and technologies. Each conference listed provides unique insights, networking opportunities, and learning experiences that can significantly impact how you shape your company's CX strategy.
Whether you're interested in global trends, data-driven customer insights, or the latest in CX technology, there's an event tailored to your needs.
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