10 CXO Conferences to Attend for Customer Experience Leaders in 2026
The best CXO conferences put you in the room with the people shaping the future of customer experience. Whether you want to benchmark your strategy, build your network, or bring fresh ideas back to your team, the right event makes a real difference. Here's what you need to know to find the ones worth your time and budget.
Best CXO Conferences in 2026 Shortlist
Here's a shortlist of the best CXO conferences I think are worth attending in 2026:
- Customer Experience: A Frost & Sullivan Executive MindXchange - Orlando, FL (July 13-15, 2026)
- The Customer Show - Melbourne, Australia (August 5-6, 2026)
- Support Driven Expo 2026 - Chicago, IL (August 24-26, 2026)
- Forrester AI Forum Sydney 2026 - Sydney, Australia (August 25, 2026)
- Customer Connect Expo - Atlanta, GA (September 9-10, 2026)
- CX Retail Exchange USA - Atlanta, GA (September 14-15, 2026)
- CHIME CXO Summit - Cambridge, UK (September 15-18, 2026)
- Digital Transformation & Customer Experience Summit - Boston, MA (October 21–22, 2026)
- Gartner Customer Service & Support Conference - Denver, CO (November 4–5, 2026)
- Reuters Customer Service & Experience East - New York, NY (November 17–18, 2026)
10 Best CXO Conferences of 2026
Below are my summaries of the best CXO conferences that made it onto my shortlist. My reviews offer a look at each event’s dates, location, pricing, and unique offering.
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1. Customer Experience: A Frost & Sullivan Executive MindXchange - Orlando, FL (July 13-15, 2026)
- Dates: July 13-15, 2026
- Location: Loews Sapphire Falls Resort at Universal Orlando
- Pricing: $1,795
- Social Media: LinkedIn
The Customer Experience conference is tailored for professionals looking to enhance their customer engagement strategies. Organized by Frost & Sullivan, this event provides a platform for learning and networking with experts from various industries. It's known for its interactive sessions and workshops, offering practical insights and innovative solutions.
A former attendee from Alleviate Financial Solutions shared:
"No sales pitches, no brag sessions, just groups of like-minded people discussing the challenges and the future of the business. I come away from each of these events better off than I was before I went."
Why attend? Attending the Customer Experience conference offers a chance to gain fresh perspectives on customer engagement. With a focus on real-world applications, the event provides you and your team with strategies to improve customer satisfaction and loyalty. Engage with industry leaders, participate in hands-on workshops, and explore new ideas to elevate your customer experience efforts.
2. The Customer Show - Melbourne, Australia (August 5-6, 2026)
- Dates: August 5-6, 2026
- Location: The Atrium, Flemington Raceway, Melbourne
- Pricing: AU$3,599+ 10% GST
The Customer Show is one of the largest and most influential customer experience (CX) events in the Australia & New Zealand region (and increasingly expanded via similar formats across APAC). It brings together CX professionals, tech providers, and industry leaders for multi-day learning, networking, and innovation exchange.
More than just a traditional conference, the event functions as a hybrid expo + executive forum that combines practical CX strategy content with hands-on demonstrations of solutions shaping the customer lifecycle.
Why attend? Attending The Customer Show offers your team a chance to explore the latest trends in customer experience. With interactive sessions and expert-led discussions, you’ll gain practical strategies to implement in your organization. It’s an opportunity to connect with peers and industry leaders, enhancing your understanding and approach to customer engagement.
3. Support Driven Expo 2026 - Chicago, IL (August 24-26, 2026)
- Dates: August 24–26, 2026
- Location: DePaul University - Lincoln Park Student Center
- Pricing: $600
- Social Media: LinkedIn
Support Driven Expo is a conference for customer support professionals run by the Support Driven community. It features six session tracks: AI, career development, customer experience, knowledge management, management, and support operations all led by practitioners with hands-on experience.
Why attend? Every session is screened to keep it pitch-free, creating a safe environment for deeper conversations about your real challenges. The 2026 program goes beyond tactical support skills, covering cross-functional influence, AI adoption, and the evolving role of support leaders in modern organizations.
4. Forrester AI Forum Sydney 2026 - Sydney, Australia (August 25, 2026)
- Dates: August 25, 2026
- Location: Sheraton Grand Sydney Hyde Park
- Pricing: From $799 (clients) - $899 (non-clients)
- Social Media: LinkedIn
The Forrester CX Summit is a leading event for customer experience professionals seeking to enhance their strategies and insights. Organized by Forrester, this summit draws on the expertise of industry leaders and analysts. It's known for its focus on data-driven insights and innovative approaches to customer experience, providing participants with practical tools and networking opportunities.
Why attend? At the Forrester CX Summit, you and your team will benefit from sessions led by top analysts and industry experts. The event covers a range of topics, from customer engagement to digital transformation, offering unique insights tailored to your needs. Engage with peers, explore new ideas, and take away actionable strategies to elevate your customer experience initiatives.
5. Customer Connect Expo - Atlanta, GA (September 9-10, 2026)
- Dates: September 9-10, 2026
- Location: Georgia World Congress Center
- Pricing: Register to see current pricing
- Social Media: Facebook, LinkedIn
Customer Connect Expo, organized by Fortem International Ltd., is a premier trade expo for CX executives, contact center leaders, and technology providers exploring AI-driven engagement, omnichannel strategies, and operational best practices. It brings together 3,000+ attendees, 200+ exhibitors, 100+ speakers, and 50+ hours of content.
Why attend? You'll hear directly from senior voices at organizations including Microsoft, BlackRock, AWS, and Spotify. With 100+ seminar sessions, keynote content, and co-located access to Cloud Connect Expo and AI Connect Expo, it's a solid pick for anyone building a smarter CX strategy.
6. CX Retail Exchange USA - Atlanta, GA (September 14-15, 2026)
- Dates: September 14-15, 2026
- Location: Grand Hyatt Atlanta in Buckhead
- Pricing: Invitation only
- Social Media: LinkedIn
CX Retail Exchange USA is an invitation-only forum for senior retail CX leaders, organized by IQPC and CX Network. Past speakers have included executives from Macy's, Kate Spade New York, Lands' End, and Barnes & Noble College.
Why attend? The event is built around peer-to-peer learning through curated 1:1 meetings, panels, and think tanks. The 2026 agenda focuses on AI adoption in retail CX, loyalty strategy, omnichannel unification, and cross-functional alignment—with speakers from Adidas, Ashley Furniture, Floor & Decor, and Road Runner Sports.
7. CHIME CXO Summit - Cambridge, UK (September 15-18, 2026)
- Dates: September 15-18, 2026
- Location: Møller Institute
- Pricing: Register to see current pricing
- Social Media: LinkedIn
The CHIME CXO Summit is a multi-day residential leadership training program in the United Kingdom to help senior digital and health IT leaders strengthen their competence in leading digital transformation and organizational change. It blends executive education, practical application, and peer networking to equip leaders with the competencies, tools, and connections needed to advance digital strategy and drive impactful outcomes across health and care organizations.
The event’s faculty includes Jane Dwelly, Vice President of CHIME International, and Tim Zoph, a healthcare adviser, innovator, and industry CIO.
Why attend? Join your peers at the CHIME CXO Summit to explore the latest trends and innovations in healthcare IT. With a focus on leadership and strategic growth, the summit offers sessions that are both informative and engaging. It's a unique opportunity to connect with industry leaders and gain insights that can enhance your organization's strategies and operations.
8. Digital Transformation & Customer Experience Summit - Boston, MA (October 21–22, 2026)
- Dates: October 21–22, 2026
- Location: DoubleTree Suites by Hilton Hotel Boston - Cambridge
- Pricing: $2,199
- Social media: Instagram, LinkedIn, Facebook
A two-day executive summit organized by Conferenzia World, now in its 9th edition. It brings together CCOs, CDOs, and CX leaders to explore AI, digital transformation, and customer journey strategy in Boston.
Why attend? This event skips the theory and focuses on real-world execution. Each edition is redesigned with fresh themes around AI, personalization, and omnichannel CX so you won't hear the same conversations twice. It's in-person only and intentionally exclusive.
9. Gartner Customer Service & Support Conference - Denver, CO (November 4–5, 2026)
- Dates: November 4-5, 2026
- Location: Gaylord Rockies Resort & Convention Center
- Pricing: From $3,550 (public sector rate)
- Social Media: LinkedIn, Facebook, Instagram
Gartner has organized this annual conference for customer service and support leaders. It brings together executives, Gartner analysts, and solution providers to explore AI, CX strategy, and support operations.
Why attend? The conference gives you direct access to 18+ on-site Gartner analysts for one-on-one meetings, plus keynotes, roundtables, and workshops focused on AI roadmaps, service operating models, and turning support into a value driver.
10. Reuters Customer Service & Experience East - New York, NY (November 17–18, 2026)
- Dates: November 17-18, 2026
- Location: New York City, NY
- Pricing: $2,199
- Social Media: LinkedIn
Reuters Events' Customer Service & Experience East is a two-day summit for senior CX leaders CCOs, VPs of Customer Care, and Heads of Customer Service organized by Reuters Events. It focuses on AI implementation, customer loyalty, and operational efficiency in New York City.
Why attend? The agenda is built collaboratively with its community, and vendor presence is deliberately limited so conversations stay honest and practitioner-focused. Sessions cover real-world case studies, AI playbooks, agent upskilling, and breaking down internal silos, with peer-led networking woven throughout.
Summary
In conclusion, attending CXO conferences offers a plethora of benefits for SaaS CX leaders looking to stay on the cutting edge of customer experience trends and technologies. Each conference listed provides unique insights, networking opportunities, and learning experiences that can significantly impact how you shape your company's CX strategy.
Whether you're interested in global trends, data-driven customer insights, or the latest in CX technology, there's an event tailored to your needs.
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