Avis sur Canny : Avantages, Inconvénients, Fonctionnalités et Tarifs
Canny is a customer feedback software that helps businesses collect, organize, and prioritize user feedback to make informed product decisions. It is particularly beneficial for product managers, customer success teams, and startups seeking to align product development with customer needs. Canny simplifies feedback management, helping teams understand user priorities.
Canny.io addresses common challenges such as feedback overload and unclear product priorities, especially for product managers and customer success teams. In this article, I'll cover Canny's features, pros and cons, use cases, pricing, and more to help you decide if it meets your feedback management needs and goals.
Canny Evaluation Summary
- From $19/month
- Free plan available
Why Trust Our Software Reviews
We’ve been testing and reviewing software since 2020. As CX leaders ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different CX use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our software review methodology.
Canny Overview
In my opinion, Canny.io is a strong choice for teams seeking effective customer feedback software. It stands out with its straightforward interface and powerful feedback tracking features. Compared to others, Canny excels in capturing and organizing user feedback, making it easy for your team to prioritize improvements. However, its onboarding process could be smoother. If your team values seamless integration with other tools and prioritizes customer feedback in product development, Canny is worth considering. While its customer support is generally reliable, expanding support team channels could enhance user experience. Overall, Canny offers solid value, especially for teams committed to leveraging user insights for product growth.
pros
-
Canny provides a clean interface and an embeddable widget that helps you collect feedback and prioritize.
-
It offers excellent tools for managing feature requests and user feedback.
-
Your team can easily track and vote on suggestions to improve product development.
cons
-
It may not fully support complex workflows for larger organizations or advanced project management needs.
-
You might find it less customizable compared to other feedback tools.
-
SupportYourApp
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
Freshdesk
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.4 -
Hiver
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Feedback Collection: Canny lets you gather feedback directly from users in a streamlined way. Your team can easily access user opinions and requests.
Voting System: Users can vote on feedback, helping you prioritize features based on demand. This makes it easy to see what matters most to your audience.
Roadmap Visualization: Canny offers a visual roadmap that shows planned features and updates. This keeps your team and users aligned on upcoming changes.
Commenting: Users can comment on feedback to provide more context or suggestions. It fosters open communication and deeper insights into user needs.
Status Updates: You can update the status of feedback items, keeping everyone informed. This transparency helps build trust with your users.
Analytics: Basic analytics provide insights into which features get the most attention. Your team can use this data to make informed product decisions.
Ease of Use
Canny's user-friendly interface makes it easy for your team to collect and prioritize feedback without a steep learning curve. The straightforward design means you can quickly navigate through features like voting and roadmap visualization. Compared to many other tools, Canny's simplicity stands out, allowing you to focus on user feedback without getting bogged down in unnecessary complexity. This ease of use ensures your team can start benefiting from its features right away.
Integrations
Canny integrates with Jira, GitHub, ClickUp, Linear, Azure DevOps, Asana, Intercom, Zendesk, Salesforce, Slack, and many more. Canny also offers an API and connects with third-party integration tools allowing for extensive customization and integration with a wide range of other applications.
New Product Updates from Canny
Canny Adds Two-Way Status Sync for Integrations
Canny introduces two-way status sync, enabling updates to flow between Canny and connected project management tools in both directions. This improves consistency and reduces manual effort by keeping statuses automatically aligned across platforms. Here are the details of the update:
- Two-Way Status Sync: Updates in Canny now automatically reflect in your project management tools and vice versa, ensuring consistency across platforms.
- Enhanced Tool Integrations: Integrated with GitHub, Jira, ClickUp, and Linear for improved project tracking.
- Future Integration Plans: Upcoming support for Azure DevOps and Asana integrations to extend this capability.
- Beta Availability: Exclusive to Ideas beta, which supports a one-to-one relationship with linked tasks or issues.
- Customizable Status Mapping: Users can set up status mapping in integration settings, replacing all previous rules.
Visit Canny's official site for more details.
for more details.
Canny Introduces Ideas and Portal Status Syncing
Canny introduces status syncing between Ideas and Portal statuses, enabling automatic updates based on predefined mappings. This reduces manual work and ensures consistent status visibility across internal teams and end users.
- Status Mapping Configuration: Users can configure status mappings under a new settings page, improving customization and control.
- Optional End User Notifications: Teams can choose to automatically notify end users when a status changes, keeping them informed.
- Bidirectional Syncing: Status updates sync in both directions, though the idea status will override based on list priority if multiple portal statuses are mapped to one idea status.
- Availability in Beta: This feature is accessible to all teams currently using the Ideas beta.
Visit Canny's official site for more details.
Canny Enhances Smart Replies With Custom Instructions
Canny enhances Smart Replies with customizable instructions and improved AI response behavior. These updates give teams more control over automated responses while making replies more relevant and human-like. Highlights include:
- Custom Instructions: Users can now set custom instructions in board settings, allowing them to define tone, canned responses, and additional context to tailor interactions.
- Upgraded Default Behavior: The update includes skipping redundant responses, thanking users on every reply, and empathizing with frustrated users for a more considerate approach.
- Adaptive Tone: The replies will now adapt their tone to match the comment author, ensuring consistency in communication style.
- Focused Queries: Fewer, more pertinent questions aimed at enhancing the user experience are encouraged by this update.
Visit Canny's official site for more details.
Canny Enhances MCP Server With Expanded AI Data Access
Canny enhances its MCP server with expanded data access, new AI tools, and improved reliability for AI-powered workflows. These updates allow AI tools to retrieve richer feedback data and manage ideas without leaving the AI environment. Highlights include:
- ChatGPT and Claude Integration: AI tools can now pull portal data alongside idea data, providing additional context.
- New Tools for Insights and Comments: The List Insights and List Idea Comments tools enable AI access to insights and comments linked to ideas.
- Reliability Improvements: These improvements reduce stale data in longer LLM conversations, ensuring clearer communication of field values.
- Idea Merging via MCP Server: Users can now merge ideas directly through the MCP server without leaving their AI workflow.
These updates are available on the Pro plan and above for teams in the Ideas beta.
Visit Canny's official site for more details.
Canny Introduces MCP Server for AI Tools
Canny introduces MCP Server, secure AI integrations, and permission-based data access to connect AI tools with structured feedback data. These updates enable safer automation, deeper analysis, and controlled AI access while protecting sensitive system credentials. Here are the details of the update:
- Secure AI Interaction: Allows AI tools to securely access Canny data, ensuring data security and controlled access.
- Data Workflow Automation: Facilitates automation of tasks such as feedback summarization, querying, and analysis, increasing efficiency.
- Custom Tool Development: Enables the creation of custom AI tools that utilize Canny data without the need to share your API key, enhancing data security.
The MCP Server is currently available to teams in the Ideas beta on the Pro plan and above.
Visit Canny's official site for more details.
Canny Introduces Ideas for Structured Feedback Management
Canny adds Ideas with hierarchical grouping, saved Views, and AI-powered auto-grouping to structure feedback more effectively. These updates improve clarity, reduce manual triage, and make it easier to plan and prioritize product work at scale. Here are the details of the update:
- Ideas Hierarchy: Organizes feedback into Groups, Ideas, and Insights to break large initiatives into manageable parts.
- Feedback Board Compatibility: Works with existing feedback boards while giving teams a private internal workspace.
- Saved Views: Allows teams to create custom views for triage, backlog, and roadmap workflows.
- AI Auto-Grouping: Uses AI to automatically assign new ideas to the right groups based on descriptions.
Visit Canny’s official site for more details.
Canny Specs
- Analytics
- API
- Calendar Management
- Call Tracking
- Contact Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Email Integration
- External Integrations
- Google Apps Integration
- Multi-User
- Net Promoter Score
- Notifications
- Review Monitoring
- Scheduling
- Softphone
- Third-Party Plugins/Add-Ons
