37 meilleurs logiciels Net Promoter Score et outils d’enquête NPS de 2026

SurveySparrow offers a dynamic Net Promoter Score software solution that caters to a diverse range of industries. This tool is particularly appealing to organizations looking to enhance customer loyalty and satisfaction through customizable surveys and real-time data analytics. Whether you're in healthcare, education, retail, or any other sector, SurveySparrow provides the resources needed to understand and improve customer experiences by integrating with existing systems and offering a user-friendly interface for continuous engagement.

Why I Picked SurveySparrow

I picked SurveySparrow for its AI-powered survey feature, which stands out in the realm of Net Promoter Score software. This feature allows you to create customizable surveys efficiently, generating up to 10 questions in seconds, and catering to various formats like multiple-choice and open-ended questions. The integration with CRM systems facilitates deeper data analysis, enabling your team to derive actionable insights from customer feedback. Additionally, its multichannel sharing options make it easier to reach your audience, ensuring that you gather comprehensive feedback that can drive meaningful improvements in customer satisfaction.

SurveySparrow Key Features

In addition to its AI-powered survey capabilities, SurveySparrow offers a range of features that make it a versatile choice for Net Promoter Score software.

• Conversational Surveys: Transform surveys into engaging, conversational experiences to increase response rates and gather more insightful feedback.
• Executive Dashboard: Visualize survey data using various chart types to gain a deeper understanding of customer feedback and trends.
• Ticket Management: Convert survey responses into actionable tasks, allowing your team to prioritize and address customer feedback effectively.
• Workflows & Automations: Streamline processes by automating actions based on survey responses, ensuring timely follow-ups and task completion.

SurveySparrow Integrations

Integrations include Salesforce, HubSpot, Zendesk, Mailchimp, Slack, Google Sheets, Microsoft Teams, Intercom, Freshdesk, and Shopify.

Product Fruits is a user onboarding platform that provides a variety of features to guide users through applications and encourage the completion of necessary steps with the goal of improving product activation rates, conversions, NPS scores, and reducing support tickets.

Why I picked Product Fruits: I selected Product Fruits because it lets you build and deploy NPS surveys through its platform, collect feedback, and then use this central repository to measure satisfaction and extract valuable insights. Unlike other tools that let you do the same, Product Fruits goes the extra mile and allows you to alter your survey designs so they can match your brand and feel more personalized. As your users provide responses, you can track them in real-time in the analytics dashboard or push the data into your CRM.

Standout Features and Integrations:

This platform stands out because it offers a wide range of features including tours, checklists, hints, surveys, support options, feedback tools, announcements, and a knowledge base. It also provides custom events, AI writing, and security measures, making it a versatile tool for enhancing customer experience.

Other key features include interactive tours that guide users through an application, in-app NSP & survey functionalities, and hints that provide contextual information. The platform also offers surveys for feedback collection, support options such as live chat and email, and a knowledge base for self-help resources.

Integrations include mixpanel, Heap, Google Analytics, Slack, Smartlook, Segment, customer.io, and HubSpot.

Survicate is an online survey tool for measuring NPS, CSAT, CES, and other customer service variables. It has customizable surveys that allow you to change the colors, fonts, and layouts and brand your survey to make it unique. You can use Survicate to automate surveys using customer behaviors like exit intents, length of website visits, and website scrolling speed.

Why I picked Survicate: Understanding your NPS data can guide you on how to improve your products and services, and Survicate has a built-in analytics feature to help you. It lets you view the NPS completion rates on different channels, knowing which channels are not eliciting customer responses. Additionally, Survicate's integrated workflows automate NPS data collection and follow-up actions by triggering surveys, segmenting respondents based on their scores, and integrating feedback into CRM, email, or task management tools.

Standout Features and Integrations:

Standout features include a range of survey distribution methods, encompassing link sharing, email, and embedded forms. In addition, Survicate offers question-branching logic that helps to create a personalized, targeted survey experience. 

The software also includes a Feedback Hub where all collected feedback can be viewed in a single location, helping team members analyze the data and draw actionable conclusions. 

Integrations include Mailchimp, Marketo, Microsoft Teams, and Google Analytics.

SurveyLegend is a web-based platform designed to create, distribute, and analyze surveys, forms, and polls. Its emphasis on mobile-ready design and interactive elements positions it as a suitable choice for conducting engaging surveys on mobile devices, catering to the increasing number of users who prefer to interact with content on-the-go.

Why I picked SurveyLegend: I selected SurveyLegend due to its user-friendly interface that simplifies the creation of surveys that are visually appealing and engaging on both desktop and mobile devices. What distinguishes SurveyLegend is its emphasis on design aesthetics, allowing for the creation of branded surveys with a variety of question types and fields, such as picture selection and file uploads. I believe SurveyLegend is best for engaging mobile surveys because of its mobile optimization, which ensures a smooth experience for respondents using their smartphones or tablets, thereby potentially increasing response rates and the quality of feedback received.

Standout Features and Integrations:

Features include elegant pre-designed templates, language localization, offline survey collection, and extensive customization options, including custom branding and question formatting, conditional logic, and customizable buttons and icons.

Integrations include Google Drive, Dropbox, Mailchimp, and Salesforce, as well as social media platforms like Facebook and Twitter for survey sharing.

Zonka Feedback is a customer experience platform that enables businesses to collect and analyze feedback through various survey tools. It focuses on measuring key metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) to assess customer loyalty and satisfaction.

Why I picked Zonka Feedback: I picked Zonka Feedback because of its strong focus on NPS-specific features like omnichannel survey distribution and real-time, AI-powered analytics. You can send NPS surveys through email, SMS, WhatsApp, in-app, kiosks, or QR codes, making it easier to capture feedback across multiple touchpoints. The platform also offers sentiment analysis and trend detection to help you dig deeper into the “why” behind customer scores. These tools make it easier for your team to track loyalty over time and act on customer insights quickly.

Standout Features and Integrations:

Features include survey throttling, dynamic user segments, contact attributes, text analysis and word cloud, location-based NPS, agent-based NPS, digital NPS, AI-driven sentiment analysis, predictive insights, automatic tagging, and urgency and intent-based routing.

Integrations include Salesforce, HubSpot, ActiveCampaign, Zendesk, Intercom, Slack, MS Teams, Zapier, Webhooks, Jira, Front, and Freshdesk.

Jotform Enterprise is an online form builder capable of facilitating various survey types across different subject matters and data-gathering purposes. In a conversation I had with Kumar Vaibhav Tanwar, Founder of Clickworthy Digital Marketing Agency and a Jotform user for over 4 years, he highlighted some significant benefits: “Jotform’s data encryption gave us peace of mind. The forms allow conditional logic and have many field types, including file upload and e-sign. It works as a steady intake step in our stack.”

Why I picked Jotform Enterprise: Their software stands out for its robust security features and rigorous compliance standards. I was impressed with its ability to enforce stringent privacy and data security requirements. Features include secure data storage, end-to-end encryption, and tough compliance standards (including both HIPAA and GDPR). This makes it a top choice for businesses in highly-regulated industries, such as finance, healthcare, and government.

Standout Features and Integrations:

The software is primarily based on templates. Once you decide on one, you can use Jotform Enterprise’s form builder to design, format, and customize the survey form. Among the parameters you can edit are text, field types, preset options, entry limits, and if fields can be left blank.

You can add questions, set up conditional logic, and share custom surveys on multiple channels like email, business apps, and websites. Upon distribution, you can instantly start collecting responses from participants.

In terms of survey format, you can pick the one that suits your needs, from classic to card forms. The latter option uses Jotform Cards, a format that displays just one question per page and is intended to improve response rates.

In addition to pre-made survey templates, Jotform Enterprise offers everything you need to build forms from scratch, including an app builder, a reports builder, approval workflows, and smart PDFs.

Integrations are available with Box, OneDrive, Airtable, Google Drive, PayPal Business, Google Sheets, Google Calendar, Slack, HubSpot, monday.com, and other apps.

Mouseflow is a comprehensive analytics tool designed to provide deep insights into user behavior on websites. It offers a variety of features, including session replay, heatmaps, funnels, form analytics, and user feedback tools. By capturing user interactions and visualizing them through reports and recordings, Mouseflow enables businesses to understand how visitors navigate their websites.

Why I picked Mouseflow: The tool allows for the creation of custom-triggered surveys that can be strategically placed at different touchpoints in the user journey. It allows for various types of surveys including NPS, multiple choice, free text, and rating scales, ensuring businesses can gather precise and contextual feedback, directly contributing to an accurate Net Promoter Score (NPS). 

Mouseflow Standout Features and Integrations:

Features that complement Mouseflow's user feedback tools include session replay, which allows businesses to watch recordings of individual user sessions, and heatmaps, which offer a visual representation of user engagement, highlighting the most and least interacted with areas of a webpage. 

Integrations include HubSpot, AB Tasty, Convert Experiences, BigCommerce, WooCommerce, Google Analytics, Google Tag Manager, Zendesk, Omniconvert, Adobe Target, Shopify, Intercom, WordPress, and others.

UserGuiding is a customer success software that can be used to create interactive walkthroughs of your products. It also helps you collect customer feedback via micro-surveys that provide NPS data in real-time.

Why I picked UserGuiding: This software stood out to me because of its real-time reporting. As customers fill out your surveys, you'll get the results in the analytics dashboard and be able to spot any issues early. I appreciate that the surveys are quick and easy for customers, which is likely to improve response rates.

In addition to collecting feedback, the software can facilitate new user onboarding and customer adoption of digital products. You can set up product walkthroughs where people can learn about different product features and functions. This alleviates the workload of your CX team and provides a better user experience.

UserGuiding Standout Features and Integrations:

Features include the pre-built template library, which helps you craft a survey for your customers quickly. You can also set up a custom survey easily, because the system is completely code-free. And once you've collected enough information, you can download the data to your computer so you can manipulate it in other software.

Integrations include Mixpanel, Segment, Intercom, Slack, Google Analytics, Google Tag Manager, Woopra, and HubSpot.

SatisMeter is a feedback collection tool to gauge customer satisfaction throughout multiple touchpoints. It has pre-built templates allowing you to quickly launch surveys for CES, NPS, CSAT, or PMF. You can use SatisMeter to create automated recurring surveys to help you save time while continuously gauging customer satisfaction.

Why I picked SatisMeter: Not all customers speak or read English, and SatisMeter is the best NPS software for you if you want to translate your surveys into different languages. SatisMeter automatically translates surveys depending on the language settings of the device your customers are using so you can survey customers with different nationalities and language preferences. You can also manually translate a survey to target specific customer demographics.

SatisMeter Standout Features and Integrations:

Recently added features include per-project user permissions, the option to select multiple responses, new data filters per quarter, a Survey Delay trigger feature, a survey event trigger, and an overlay pop-up.

Integrations are available with other customer satisfaction tools, including Salesforce, CustomerGauge, Bigcommerce, Productboard, and Slack. You can connect SatisMeter to a paid Zapier account to access premium apps.

ProProfs Survey Maker enables your team to deploy feedback tools beyond standard email surveys—covering polls, pop-ups, sidebars and in-app questionnaires. It helps you capture instant customer sentiment at critical moments and turn it into actionable loyalty metrics such as NPS.

Why I Picked ProProfs Survey Maker: I chose ProProfs Survey Maker because it excels at embedded feedback triggers—pop-ups, sidebars, in-app surveys and targeted polls. That makes it especially strong when you need real-time feedback from web visitors or product users rather than just scheduled email surveys. For teams focused on capturing context-specific insights and tracking NPS at touchpoints rather than batch campaigns, this tool fits exceptionally well.

Standout Features & Integrations

Features include configurable website intercepts and sidebar tabs, in-app survey triggers, popup and embed logic, NPS/CSAT/CES templates ready-to-launch, built-in unlimited surveys and responses, and real-time dashboards with segmentation by response type.

Integrations include Google Sheets, Zapier, SSO, and API/webhooks for custom workflows.

Podium is a customer communication and payment platform. You can use Podium to generate and analyze customer reviews to help you improve your reputation.

Why I picked Podium: If you want to resolve customer concerns that affect your NPS immediately, Podium is the best NPS software because it has an in-app messaging system. With Podium, you can view customer feedback in a dashboard and quickly relay customer concerns to team members for resolution. You can use Podium to pull up customer feedback and reviews from different channels and act on them quickly. You can also use Podium to respond to customer feedback to help raise customer satisfaction.

Podium Standout Features and Integrations:

It has a marketing feature that lets you use SMS marketing to generate more sales. Podium also allows you to create customer profiles and document customer activity to know what your customers are doing and which products or services attract them.

Integrations are available with other customer service and productivity tools, including ServiceTitan, Salesforce, Airtable, and Calendly.

SurveyMonkey is a comprehensive survey tool that offers a free plan with out-of-the-box surveys to get you started. Under their free plan, you can create a survey with up to 10 questions and collect up to 100 responses per survey.

Why I picked SurveyMonkey: Their free plan includes a lot of helpful features that you need to pay for in other survey tools, including skip logic, data exports, a selection of question types, basic analysis & reporting features, and simple visuals to help you digest your data more easily. You can view summary statistics such as response counts and percentages.

I also like the fact that you can integrate SurveyMonkey's net promoter score software with Salesforce to enrich your Salesforce dashboard by incorporating NPS calculations.

SurveyMonkey Standout Features and Integrations:

SurveyMonkey is an excellent net promoter score software because it allows you to prompt customers to provide real-time feedback after using your product. You can integrate SurveyMonkey into your website to gauge NPS without disrupting customers’ shopping experience. SurveyMonkey also lets you target a customer demographic to get the NPS of a specific customer group.

Using SurveyMonkey, you can also collect metadata on website users like browser type, location, and device to help you optimize customers’ online experience.

Integrations include Slack, Microsoft Teams, Akita, Freshservice, HubSpot, Zendesk, Google Sheets, Google Analytics, Adobe Analytics, A/B Tasty, Zoho CRM, Gainsight, and Salesforce.

Nicereply's software helps you create and send one-click surveys to customers to measure CES, CSAT, and NPS. Nicereply surveys include customization options for using your colors, font, and logo to promote brand loyalty.

Why I picked Nicereply: If your main communication tool with customers is using your email, then Nicereply is the best NPS software because it lets you include your NPS survey in your email signature. What’s great about this feature is you can gauge your customer sentiment after every interaction. Using Nicereply’s in-signature NPS survey can also improve survey bounce rates because customers are more likely to open an email response than an email solely for an NPS survey.

Nicereply Standout Features and Integrations:

It has a customer sync feature that automatically matches feedback to a customer profile to help you better understand the feedback provider. Nicereply also has a net promoter score leaderboard that automatically compares your NPS score to the top performers in your industry.

Integrations include Zendesk, LiveAgent, Freshdesk, Front, PipeDrive, HelpScout, Dixa, Aircall, Evaluagent, Kustomer, Gladly, Mailchimp, Daktela, Gmail, Microsoft Outlook, and Cloudtalk.

Sprig is a customer experience platform designed to help teams understand customer feedback through automated surveys. It allows businesses to gather real-time insights on customer satisfaction and loyalty. Teams use it to identify areas of improvement and drive actionable changes based on the feedback collected.

Why I picked Sprig: Sprig helps your team analyze customer feedback using AI to highlight the most important trends and takeaways. The tool’s AI-driven feedback analysis allows you to quickly understand what’s working and what needs attention. You’ll receive clear, actionable suggestions based on real-time feedback from your customers.

The software's AI makes it seamless to analyze high volumes of customer feedback and prioritize the improvements that will have the biggest impact. The ability to turn raw survey data into meaningful insights at scale helps your team make better decisions faster. With Sprig, you don’t just collect feedback—you get clear, actionable steps to improve customer loyalty and satisfaction.

Standout Features and Integrations:

Features include AI-driven feedback analysis, real-time customer surveys, and automated reporting on customer sentiment and loyalty. Your team can quickly gather feedback and act on AI-powered suggestions. Sprig’s reports highlight areas that need immediate attention to improve satisfaction.

Integrations include Mixpanel, Amplitude, Jira, Slack, Segment, Google Analytics, and Optimizely.

CustomerSure is a customer survey platform for delivering surveys in multiple channels, including your website, mobile app, email, or SMS.

Why I picked CustomerSure: You can use it to set up real-time net promoter score alerts. It also lets you send daily or weekly digests of relevant customer alerts to ensure that employees and stakeholders are in the loop on current NPS scores.

CustomerSure Standout Features and Integrations:

CustomerSure is a great net promoter score software because of its feedback history feature. Aside from seeing your NPS scores, you can also see other valuable data like the number of bounced surveys so you can fix your survey delivery system. You can also use CustomerSure to categorize customer issues to help you fix significant causes of customer detractors.

Integrations are available with ERP systems, task management tools, ERP systems, and help desk platforms, though specific software platforms are not named. They also have an API to support additional two-way integrations as needed.

Orbitrics (previously FeedbacQ) is a customer feedback management platform that can calculate NPSs using a variety of customer satisfaction surveys.

Why I picked Orbitrics: You can access 15 survey templates or build your own from scratch. They have templates for common customer groups, like employee satisfaction surveys, retail experience surveys, and service feedback solicitations.

Orbitrics Standout Features and Integrations:

Some key features of Orbitrics include offline access, deep analytics, custom offers and promotions, multiple question types, multilingual support, image and video support within surveys, fully customizable branding, email reports, and support across different smart devices (iOS, Android, and web).

Integrations are available with hundreds of third-party tools if you connect Orbitrics to a paid Zapier account. Note, that their Slack and webhooks integrations require a Platinum paid account.

InputKit is a customer experience software for creating automated surveys after a customer experience or interaction like completing a purchase or creating an account.

Why I picked InputKit: You can use InputKit to measure your NPS, CES, or CSAT scores to help you make adjustments toward providing a better experience for customers. It allows you to create personalized questions ensuring that you adapt your surveys according to your customer’s situation.

InputKit Standout Features and Integrations:

Aside from customer reviews, your NPS also includes what your employees think about their workplace, and InputKit can help you gauge how your employees rate their workplace. With the help of InputKit, you can find out what is going on in your workplace and identify areas you need to improve. InputKit can also help you make employees accountable for the level of customer experience they deliver and adapt a remuneration or rewards package using their performance.

Integrations are available with other customer service and feedback management tools, including Salesforce, Microsoft Dynamics, and Xero. You can connect InputKit to a paid Zapier account to access premium apps and tools.

Sogolytics is an advanced online survey and feedback management platform designed to help businesses gather valuable insights through various forms of surveys. It offers a comprehensive solution for creating, distributing, and analyzing surveys, enabling organizations to make data-driven decisions.

Why I picked Sogolytics: Sogolytics stands out with its robust features tailored specifically for NPS tracking and analysis. The platform allows for the creation of customized NPS surveys that can be distributed through multiple channels. It also offers real-time reporting and analytics, enabling businesses to monitor their NPS in real time and act on the feedback quickly. The ability to segment respondents based on their NPS ratings helps organizations identify promoters, passives, and detractors, allowing for targeted follow-ups and personalized engagement strategies​

Sogolytics Standout Features and Integrations:

Features include advanced survey logic, multi-channel distribution, real-time analytics, automated reminders, customizable survey templates, anonymous survey options, sentiment analysis, quiz creation tools, and detailed reporting.

Integrations include Salesforce, Zapier, Google Analytics, Slack, Microsoft Teams, HubSpot, and Mailchimp.

Velaris is a customer success platform tailored for customer success managers, executives, and CS leaders, providing tools for AI-powered analytics, automation, productivity, and customer collaboration.

Why I picked Velaris: Velaris stands out as a net promoter score software with its customizable in-app surveys. You can tailor these surveys to match your branding, ensuring a seamless experience for your customers. This customization enhances response rates and provides more accurate insights into customer loyalty. 

Additionally, Velaris offers automation features that allow you to schedule surveys and follow-up emails based on specific triggers or timelines. This ensures timely feedback collection without manual intervention, helping your team focus on analyzing results and implementing improvements.

Standout Features and Integrations:

Features include segmentation capabilities that let you target specific customer groups with tailored surveys, real-time feedback analysis to quickly identify trends and areas for improvement, and proactive alerts that notify your team of significant changes in customer sentiment, enabling swift action to address potential issues.

Integrations include HubSpot, Salesforce, Slack, Microsoft Teams, Intercom, MailChimp, Outlook, Google Drive, and Jira.