17 Best Customer Training Software Reviewed in 2025
10 Best Customer Training Software Shortlist
Here’s my shortlist of the best customer training software:
Our one-on-one guidance will help you find the perfect fit.
As a CX leader, you’re constantly balancing expectations while working to strengthen customer relationships. Customer training software helps by equipping your team with the tools to educate and engage clients effectively. Based on my independent testing and reviews of various solutions, I’ve seen how these tools can significantly enhance customer service and streamline support efforts.
In this article, you’ll find a well-researched, unbiased review of the best customer training software. I’ll walk you through each option’s features, benefits, and potential drawbacks to help you make an informed decision for your team.
Why Trust Our Software Reviews
We’ve been testing and reviewing customer experience software since 2020. As customer experience managers ourselves, we know how critical and difficult it is to make the right decision when selecting software. We invest in deep research to help our audience make better software purchasing decisions.
Need expert help selecting the right tool?
With one-on-one help, we guide you to your top software options. Narrow down your software search & make a confident choice.
We’ve tested more than 2,000 tools for different customer experience use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & check out our software review methodology.
Best Customer Training Software Summary
This comparison chart summarizes pricing details for my top customer training software selections to help you find the best one for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for ease of use | Free demo + free plan available | From $109/month | Website | |
| 2 | Best for seamless integrations | Free demo available | Pricing available upon request | Website | |
| 3 | Best for customer support | Free trial available. | From $8.32/user/month. | Website | |
| 4 | Best for software companies | Free demo available | Pricing Upon Request | Website | |
| 5 | Best for AI features | Free demo available. | Pricing upon request. | Website | |
| 6 | Best for mobile learning | 14-day free trial | From $6/month/user (min 150 users) | Website | |
| 7 | Best for onboarding | Free demo available | Pricing upon request | Website | |
| 8 | Best for large enterprises | Free demo available | Pricing upon request | Website | |
| 9 | Best for small teams | Free demo available | Pricing upon request | Website | |
| 10 | Best for interactive content | 30-day free trial | From $1399 /user/year | Website |
-
CRM Creatio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday Service
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6 -
Issuetrak
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.1
Best Customer Training Software Review
Below are my detailed summaries of the best customer training software on my shortlist. My reviews look at each tool’s key features, pros & cons, integrations, and ideal use cases to help you find the best one.
TalentLMS is designed for maximum ease of use, allowing businesses to create, deliver, and manage training programs effortlessly. Its accessibility includes an easy-to-use builder, pre-built templates, and strong integrations.
Why I picked TalentLMS: TalentLMS offers a plug-and-play experience for businesses to create courses using drag-and-drop functionality, pre-built templates, and easy-to-use multimedia integrations. It includes built-in content creation tools and gamification features to keep learners engaged and customizable assessments and surveys. Its dashboard is streamlined for easy navigation and tracking of progress and supports one-click integrations with CRM, customer support, and ecommerce platforms.
Standout features & integrations:
Features include gamification to boost engagement, support for various content formats like videos and quizzes, and detailed reporting tools to track and assess learner performance.
Integrations include Zoom, Salesforce, Shopify, WordPress, Zapier, LinkedIn Learning, Microsoft Teams, Google Workspace, Slack, and PayPal.
Pros and cons
Pros:
- Built-in quiz customization
- Supports various content formats
- Ready-made course templates
Cons:
- User experience concerns for admins
- Challenges with SCORM 2004 compatibility
Continu enhances customer training by integrating with various tools that businesses already utilize. Its deep integration capabilities allow organizations to embed training processes directly into their existing workflows.
Why I picked Continu: Continu blends with existing business tools and provides real-time learning delivery so organizations can push training directly into applications customers already use. The software supports microlearning, on-demand learning, and automated workflows, ensuring customers receive the right training at the right time based on triggers, such as onboarding, product updates, and support interactions.
Additionally, it connects natively with CRM systems, collaboration tools, video conference apps, and HR software.
Standout features & integrations:
Features include a centralized content library for organized training materials, analytics tools to track learner progress, and a drag-and-drop course builder for easy customization of training paths.
Integrations include Slack, Salesforce, Google Workspace, Microsoft Teams, Zoom, LinkedIn Learning, Okta, BambooHR, Workday, and ADP.
Pros and cons
Pros:
- Supports microlearning modules
- Customizable training paths
- Embedded training in apps
Cons:
- No SCORM/XAPI compliance
- Limited built-in gamification
LearnUpon stands out with its exceptional customer support, ensuring businesses can implement and optimize their training programs. It provides expert assistance for system setup, course creation, and troubleshooting, minimizing downtime and maximizing training efficiency.
Why I picked LearnUpon: It offers multi-portal systems for personalized learning environments without multiple LMS setups. The platform emphasizes customer engagement with direct integrations into helpdesk and support tools.
Its learning automation optimizes the delivery of product updates, troubleshooting guides, and onboarding materials, ensuring customers receive timely and relevant content.
Standout features & integrations:
Features include a drag-and-drop course builder that simplifies content creation. The platform supports multimedia content, allowing you to create engaging and interactive training programs. Its reporting tools provide detailed insights into learner performance and course effectiveness.
Integrations include Salesforce, Zoom, Slack, Microsoft Teams, Google Workspace, Shopify, LinkedIn Learning, Okta, PayPal, and HubSpot.
Pros and cons
Pros:
- Certification tracking automation
- Real-time learner notifications
- Custom branding per customer group
Cons:
- No interactive product simulations
- Limited adaptive learning pathways
Skilljar is a cloud-based LMS that helps software companies deliver effective customer training programs. It offers customizable learning experiences so businesses can create personalized training paths and certifications that enhance product adoption and customer retention.
Why I picked Skilljar: Skillsjar smoothly integrates with CRMs and marketing automation tools, allowing businesses to track training's impact on customer success and production adoption. It offers advanced ecommerce capabilities for companies to monetize their training programs by selling courses, certifications, and learning paths.
Its API-first approach allows customization and embedding into customer portals, making it an excellent tool for handling onboarding and educating challenges on complex digital products.
Standout features & integrations:
Features include customizable learning paths for personalized training, certification options for skill validation, and monetization tools to generate revenue from your content.
Integrations include Salesforce, Gainsight, Stripe, PayPal, HubSpot, Marketo, Slack, Google Analytics, Zendesk, and Mailchimp.
Pros and cons
Pros:
- Multi-format content support
- Built-in self-service learning
- AI-powered training insights
Cons:
- Basic certification automation
- No built-in course authoring
Docebo leverages advanced artificial intelligence to enhance learning experiences. Its AI-powered features optimize the learning process and ensure users receive relevant and engaging material.
Why I picked Docebo: Docebo offers AI-powred content curation and tagging, which automatically scans and categorizes learning materials. Its AI engines continuously analyze user behavior and preferences so learners can receive the most relevant and up-to-date training and its AI-powered virtual coach provides contextual learning support.
The tool’s AI capabilities also include automated translations which is an excellent feature for organizations that need multilingual training solutions.
Standout features & integrations:
Features include AI-driven content recommendations for personalized learning, automation for administrative tasks like enrollment and notifications, and analytics for tracking learner performance and course effectiveness.
Integrations include Salesforce, Zoom, Slack, LinkedIn Learning, Okta, Google Workspace, Microsoft Teams, Shopify, Adobe Connect, and PayPal.
Pros and cons
Pros:
- Dynamic compliance tracking
- Predictive analytics insights
- Automated administrative tasks
Cons:
- Limited built-in gamification
- Limited social learning features
Litmos has a mobile-responsive design and dedicated app so customers can access training materials anytime, anywhere. It allows users to download courses and supports interactive assessments optimized for mobile screens.
Why I picked Litmos: Litmos has powerful mobile learning capabilities for accessible customer education programs anytime and anywhere, including a responsive design so courses automatically adjust to different screen sizes and devices.
The tool offers a pre-built content library with professionally designed courses that businesses can use to accelerate customer onboarding and education. It also supports AI-powered automation that enhances course enrollments, compliance tracking, and reporting.
Standout features & integrations:
Features include a mobile app that facilitates learning on the go, allowing your team to access training materials anytime. The learning platform supports various content formats, including videos and quizzes, to enhance engagement. Additionally, it provides reporting tools to track learner progress and help the support team train customers more effectively.
Integrations include Salesforce, Zoom, Slack, Microsoft Teams, Shopify, LinkedIn Learning, Okta, Google Workspace, PayPal, and ADP.
Pros and cons
Pros:
- Microlearning-friendly structure
- Offline course accessibility
- Dedicated mobile learning app
Cons:
- No AI-driven content suggestions
- No built-in discussion forums
OnRamp streamlines and enhances a business’s onboarding process. It has real-time progress tracking and automated reminders, ensuring customers stay engaged throughout their onboarding journey.
Why I picked OnRamp: OnRamp allows users to create custom onboarding journeys that include interactive lessons, video tutorials, and assessments for customers to learn while actively engaging with the products. It offers progress tracking and personalized learning paths so companies can monitor user engagement and adjust the onboarding experience accordingly.
It delivers training through email, in-app messages, and CRM integrations, and provides a no-code course builder, making it easy for businesses to design customized training programs.
Standout features & integrations:
Features include interactive learning modules for engaging training, step-by-step guidance for understanding complex processes, and progress tracking tools for insights into user advancement and improvement areas.
Integrations include Salesforce, Slack, Google Workspace, Microsoft Teams, Zoom, HubSpot, Mailchimp, LinkedIn Learning, Okta, and Zendesk.
Pros and cons
Pros:
- AI-driven user insights
- Interactive learning modules
- Structured onboarding experiences
Cons:
- No advanced reporting dashboards
- No built-in gamification
Brainier LMS is a highly customizable learning management system that helps organizations and large enterprises deliver effective customer training, employee development, and compliance education. It supports eCommerce models and on-demand training to enhance customer engagement and product understanding.
Why I picked Brainier LMS: Brainier LMS offers adaptive learning paths and AI-driven analytics for organizations to create personalized customer training experiences based on their progress, behavior, and needs. The software integrates with various enterprise systems, has branding options, and is highly scalable with compliant management features. Additionally, it supports unlimited users, extensive content libraries, and multi-language capabilities for global organizations with complex training needs.
Standout features & integrations:
Features include an intuitive user interface that makes navigation easy for trainers and learners. It provides social learning tools, customizable gamification, and AI-powered content recommendations. To stay motivated, your customers can engage with interactive discussions, leaderboards, and achievement badges.
Integrations include Salesforce, Microsoft Teams, Zoom, Slack, Google Workspace, LinkedIn Learning, SAP SuccessFactors, and Cornerstone OnDemand.
Pros and cons
Pros:
- Compliance tracking automation
- Unlimited user scalability
- AI-driven content suggestions
Cons:
- Requires strong admin oversight
- Some UI elements feel outdated
DigitalChalk is an intuitive platform that simplifies course creation, delivery, and management. Its user-friendly interface requires minimal technical expertise, making it easy for small teams to launch and maintain training programs without IT support.
Why I picked DigitalChalk: DigitalChalk is an easy-to-use cloud-based LMS that offers solid course creation tools, including video-based learning, quizzes, interactive modules, and SCORM compliance. It has rule-based automation for enrollments, reminders, and certifications, and fully customizable branding for small teams to create professional learning experiences without a design team.
The platform also provides detailed analytics and progress tracking for insights on optimizing programs and improving customer engagement.
Standout features & integrations:
Features include simple course creation tools that allow you to add interactive elements to your training. It also offers secure data management to protect sensitive information. You can customize training experiences with personalized learning plans to fit your team's needs.
Integrations include Salesforce, Zoom, Shopify, WordPress, Mailchimp, Google Analytics, Microsoft Teams, Slack, HubSpot, and PayPal.
Pros and cons
Pros:
- Secure data management
- Strong SCORM compliance
- Interactive course elements
Cons:
- No AI-powered analytics
- No built-in gamification
Articulate 360 has intuitive authoring tools for developing engaging, multimedia-rich courses. It supports various interactive elements, allowing businesses to transform static information into dynamic learning experiences.
Why I picked Articulate 360: It offers a powerful suite of tools for creating immersive learning experiences. Articulate Storyline 360 enables dynamic, scenario-based training with branching logic, interactive elements, and multimedia integration. The platform provides flexibility and creative control over content development, while gamification features like quizzes, challenges, and rewards enhance learner engagement and retention.
Standout features & integrations:
Features include a course authoring tool that lets you create interactive and engaging content. The platform supports multimedia elements, allowing you to incorporate videos and simulations into your courses. Additionally, it offers customizable templates that help you design professional-looking training materials quickly.
Integrations include Microsoft Teams, Zoom, Slack, Google Workspace, Salesforce, LinkedIn Learning, Dropbox, OneDrive, SharePoint, and Moodle.
Pros and cons
Pros:
- Interactive video overlays
- Drag-and-drop course builder
- Advanced scenario-based training
Cons:
- No built-in AI course suggestions
- No built-in LMS functionality
Other Customer Training Software
Here are some additional customer training software options that didn’t make it onto my shortlist, but are still worth checking out:
- Thought Industries
For content creation
- Absorb LMS
For scalability
- LearnWorlds
For course authoring tools
- HowToo
For content creation simplicity
- Kaltura Webinars
For video-based learning
- Tovuti LMS
For interactive learning paths
- Microcasting
For quick content updates
Customer Training Software Selection Criteria
When selecting the best customer training software for this list, I considered common customer needs and pain points like ease of course creation and tracking learner progress. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Create and deliver courses
- Track learner progress
- Assess learner performance
- Provide certificates of completion
- Support multimedia content
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Gamification elements
- Customizable learning paths
- AI-driven content recommendations
- Integration with CRM systems
- Mobile app availability
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive user interface
- Ease of navigation
- Speed of performance
- Customization options
- Aesthetic design
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Access to templates
- Live webinars and workshops
- Chatbot assistance
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- Availability of 24/7 support
- Access to a knowledge base
- Responsive live chat
- Email support options
- Dedicated account managers
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Pricing transparency
- Range of features offered
- Comparison with competitors
- Availability of free trials
- Flexibility in pricing plans
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Commonly mentioned pros and cons
- Frequency of updates
- User feedback on support
- Testimonials and case studies
How to Choose Customer Training Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
| Scalability | Ensure the software can grow with your business. If your team expands, the tool should handle more users without a hitch. |
| Integrations | Check if it integrates with tools your team already uses, like CRM systems or communication platforms, to streamline processes. |
| Customizability | Look for options that let you tailor the platform to fit your specific training needs, such as branding and course structure adjustments. |
| Ease of Use | The software should be intuitive for both admins and learners. A steep learning curve can delay implementation and reduce engagement. |
| Budget | Consider the total cost, including setup fees and ongoing charges. Make sure it aligns with your financial constraints without sacrificing essential features. |
| Security Safeguards | Ensure the tool complies with data protection regulations and offers features like encryption to keep your learner's data secure. |
| Content Formats | Choose software that supports various content types, like videos, quizzes, and PDFs, to create engaging and diverse learning experiences. |
| Support Services | Evaluate the level of customer support provided. Look for 24/7 support, training resources, and dedicated account managers. |
Trends in Customer Training Software
In my research, I sourced countless product updates, press releases, and release logs from different customer training software vendors. Here are some of the emerging trends I’m keeping an eye on:
- Microlearning Modules: These short, focused learning segments make it easier for users to absorb information quickly. Many vendors are integrating microlearning to cater to busy professionals who prefer learning in small, digestible chunks.
- AI-Driven Personalization: AI is used to tailor learning paths to individual users' needs, enhancing engagement by recommending content based on past behavior. Some platforms are leveraging AI to provide a more personalized learning experience.
- Gamification Elements: Adding game-like features like badges and leaderboards motivates learners and enhances engagement. More vendors are using gamification to make learning more engaging and fun.
- Virtual Reality (VR) Training: VR offers immersive learning experiences particularly useful in fields requiring hands-on practice. Some vendors are using VR to create realistic training experiences.
- Social Learning Features: Platforms are now including discussion boards and collaborative projects to facilitate peer-to-peer learning. This trend is gaining traction as it encourages interaction and knowledge sharing among learners.
What Is a Customer Training Software?
Customer training software helps businesses educate their customers about products and services. These tools are used by training managers, customer success teams, and educators to enhance customer knowledge and engagement.
Its features include microlearning modules, AI-driven personalization, and gamification elements that support effective and engaging learning experiences. Overall, these tools provide significant value by improving customer loyalty and satisfaction through effective training.
Features of Customer Training Software
When selecting customer training software, keep an eye out for the following key features:
- Microlearning modules: Break down content into small, digestible chunks for quicker learning and better retention.
- AI-driven personalization: Tailors learning paths based on user behavior to enhance engagement and effectiveness.
- Gamification elements: Incorporates game-like features to motivate and engage learners through rewards and challenges.
- Virtual reality training: Provides immersive experiences for hands-on practice in realistic scenarios.
- Social learning features: Enables peer-to-peer interaction and knowledge sharing through discussion boards and collaborative projects.
- Mobile app availability: Allows learners to access training materials on the go, increasing flexibility and convenience.
- Customizable learning paths: Lets you tailor training experiences to meet specific needs and objectives.
- Detailed reporting tools: Offers insights into learner progress and course effectiveness for informed decision-making.
- Interactive content authoring: Allows the creation of engaging and dynamic learning materials with multimedia support.
- Security safeguards: Ensures data protection and compliance with regulations to keep learner information safe.
Benefits of Customer Training Software
Implementing customer training software provides several benefits for your team and your business. Here are a few you can look forward to:
- Improved customer satisfaction: Effective training leads to better product understanding, enhancing customer satisfaction and loyalty.
- Increased engagement: Features like gamification and interactive content keep learners motivated and engaged throughout training.
- Enhanced learning retention: Microlearning modules and AI-driven personalization help users retain information more effectively by providing tailored and focused content.
- Time-efficient training: Mobile app availability and customizable learning paths allow learners to access training conveniently, saving time and resources.
- Data-driven insights: Detailed reporting tools offer insights into learner progress, and training effectiveness, and aid in strategic decision-making.
- Scalability: The ability to accommodate increasing users without sacrificing performance ensures that your training program can expand alongside your business.
- Secure data management: Security safeguards protect sensitive information, ensuring compliance with data protection regulations.
Costs and Pricing of Customer Training Software
Selecting customer training software requires understanding the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in customer training software solutions:
Plan Comparison Table for Customer Training Software
| Plan Type | Average Price | Common Features |
| Free Plan | $0 | Basic course creation, limited storage, and community support. |
| Personal Plan | $5-$30/ user/month | Course creation tools, progress tracking, and email support. |
| Business Plan | $30-$75/ user/month | Advanced analytics, customizable learning paths, and integrations with other business tools. |
| Enterprise Plan | $75-$150/ user/month | Full customization, priority support, dedicated account manager, and enhanced security features. |
Customer Training Software FAQs
Here are some answers to common questions about customer training software:
How can customer training software improve customer satisfaction?
Customer training software helps customers understand and use products or services more effectively. When they have the knowledge they need, they’re more likely to be satisfied and continue using the product. This also reduces support requests and improves overall user experience.
Can customer training software be customized to match a brand?
Yes, most customer training platforms allow customization to align with a company’s branding. Colors, logos, and layouts can often be adjusted to provide a consistent experience. This helps reinforce brand identity throughout the training process.
How does customer training software integrate with existing systems?
Many customer training solutions integrate with tools like CRM systems, help desks, and marketing platforms. These integrations ensure that customer data stays connected and accessible across different systems. This makes it easier to track progress and maintain a smooth user experience.
What types of content can be included in customer training software?
Training software typically supports videos, quizzes, interactive modules, and documents. Offering different content formats helps keep learners engaged and caters to various learning styles. A mix of media can improve retention and make training more effective.
How can the effectiveness of customer training be measured?
Most customer training software includes analytics tools to track course completion rates, quiz scores, and user engagement. These insights help identify gaps and areas for improvement. Regularly reviewing data ensures the training program stays relevant and useful.
Is customer training software scalable as a business grows?
Yes, most platforms are designed to scale as user demand increases. Whether training a small group or a growing customer base, the system can usually handle expanding needs. This flexibility ensures training remains effective over time.
What's Next?
Subscribe to our newsletter for the latest CX insights, how-to guides, strategies, and resources from top experts in the CX field.