18 Best Digital Experience Monitoring Tools Reviewed in 2025
Best Digital Experience Monitoring Tools Shortlist
Here's my pick of the 10 best software from the 18 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
Managing customer experience is no easy task, from understanding user behavior to ensuring smooth interactions. Digital experience monitoring tools help by providing insights to optimize performance and enhance user satisfaction.
Based on my experience, these tools offer a clear view of user interactions, making data-driven decisions easier. In this article, I’ll share my top picks with an unbiased, well-researched review to help you find the best fit for your team.
Why Trust Our Software Reviews
We’ve been testing and reviewing customer experience software since 2020. As customer experience managers ourselves, we know how critical and difficult it is to make the right decision when selecting software. We invest in deep research to help our audience make better software purchasing decisions.
Need expert help selecting the right tool?
With one-on-one help, we guide you to your top software options. Narrow down your software search & make a confident choice.
We’ve tested more than 2,000 tools for different customer experience use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & check out our software review methodology.
Best Digital Experience Monitoring Tools Summary
This comparison chart summarizes pricing details for my top digital experience monitoring tool selections to help you find the best one for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for AI-powered user experience insights | 15-days free trial + free demo | Pricing upon request | Website | |
| 2 | Best for mobile and IoT experience testing | Free demo available | From $99/user/month | Website | |
| 3 | Best for real-time website performance tracking | 30-day free trial | From $15/month | Website | |
| 4 | Best for end-to-end observability and analytics | Free trial available + free demo | Pricing upon request | Website | |
| 5 | Best for unified application and network monitoring | Free trial available | From $15/user/month (billed annually) | Website | |
| 6 | Best for integrating ITSM with experience monitoring | Free demo available | Pricing upon request | Website | |
| 7 | Best for network and application performance analytics | N/A | $90.00/user/one-time payment | Website | |
| 8 | Best for AI-driven insights and automation | 14-day free trial | From $18/month | Website | |
| 9 | Best for visibility into internet and cloud performance | 15-day free trial | From $20/user/month (billed annually) | Website | |
| 10 | Best for monitoring virtual desktop environments | 21-day free trial + Free demo available | Pricing upon request | Website |
-
CRM Creatio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday Service
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6 -
Issuetrak
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.1
Best Digital Experience Monitoring Tool Reviews
Below are my detailed summaries of the best digital experience monitoring tools that made it onto my shortlist. My reviews offer a detailed look at the key features, pros & cons, integrations, and ideal use cases of each tool to help you find the best one for you.
Dynatrace is a digital experience monitoring platform that helps organizations improve application performance and user satisfaction. It provides comprehensive monitoring across mobile, web, IoT, and APIs, ensuring a seamless customer journey while driving better business outcomes.
Why I picked Dynatrace: It leverages an AI-driven approach to provide real-time observability into end-user experiences, offering visibility and insights into application performance. Real User Monitoring (RUM) tracks user interactions across web and mobile applications, helping your team analyze behavior. Session Replay captures video-like recordings of user sessions to identify issues and optimize workflows. Synthetic Monitoring simulates user behavior to proactively detect performance problems before they impact actual users.
Standout features & integrations:
Features include full visibility into user activity across mobile and web, proactive behavior simulations to detect issues before they arise, and video-like session recordings for a clear understanding of user interactions and troubleshooting.
Integrations include AWS, Azure, Google Cloud Platform, Kubernetes, OpenShift, VMware, ServiceNow, Jira, and Slack.
Pros and cons
Pros:
- Seamless integration with popular DevOps tools
- Real-time user session recordings
- Comprehensive monitoring across multiple platforms
Cons:
- Overwhelming amount of data without proper filtering
- Requires deep integration for full benefits
HeadSpin is a platform that enables businesses to test and monitor applications on real devices across various locations, focusing on enhancing user experience. It caters to development and QA teams aiming to optimize app performance and reliability.
Why I picked HeadSpin: HeadSpin ensures optimal performance for mobile and IoT applications by enabling testing on real devices under real-world conditions, providing accurate performance insights. With AI-driven analytics, it helps identify and resolve issues before they impact users. Additionally, the platform supports both manual and automated testing.
Standout features & integrations:
Features include AI-based quality of experience monitoring to detect user-perceived performance issues in real time. The platform also offers comprehensive end-to-end scenario analysis to evaluate user interactions and identify potential bottlenecks. Additionally, real device testing ensures accurate performance assessments under real-world conditions.
Integrations include Jira, Slack, PagerDuty, ServiceNow, native Appium and Selenium, and various automation frameworks via the HeadSpin bridge.
Pros and cons
Pros:
- Comprehensive end-to-end scenario analysis
- Supports both manual and automated testing
- Access to global real-device infrastructure
Cons:
- Dependency on cloud infrastructure
- Potential overhead in performance data analysis
Pingdom is a website monitoring service designed to help businesses and web developers ensure their websites are always available and performing optimally. It provides tools to monitor uptime, page speed, and user interactions, offering insights to maintain a seamless online presence.
Why I picked Pingdom: Pingdom offers real-time monitoring features that provide immediate insights into website performance. With uptime monitoring to alert you when your site goes down, page speed analysis to identify slow-loading pages, and transaction monitoring to ensure critical user interactions function correctly.
Standout features & integrations:
Features include real user monitoring to track site performance across devices and locations, synthetic monitoring to catch issues before they impact users, and detailed reporting with alerts to keep your team informed.
Integrations include Slack, Microsoft Teams, PagerDuty, Opsgenie, VictorOps, Webhooks, and various APIs for custom integrations.
Pros and cons
Pros:
- Global checkpoint network ensures accurate monitoring
- Detailed reporting enhances performance analysis
- Comprehensive alerting options reduce response times
Cons:
- Complex data presentation
- False alerts
New Relic is a software analytics and performance monitoring platform designed for developers, IT operations, and business leaders. As a dem solution, it offers real-time end-user experience monitoring, providing insights into application performance, infrastructure, and customer interactions to help teams detect and resolve issues quickly.
Why I picked New Relic: It offers a unified platform that integrates Real User Monitoring (RUM) capabilities, such as browser and mobile monitoring, with Application Performance Monitoring (APM) and AI-driven analytics. This combination allows your team to gain comprehensive visibility into both frontend and backend systems, ensuring a seamless digital experience for your users.
Standout features & integrations:
Features include AI-powered session summaries to quickly identify customer issues, synthetic monitoring to test user experiences in specific conditions, and session replay for detailed, pixel-perfect insights into user interactions.
Integrations include Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, Docker, Jenkins, GitHub, Slack, PagerDuty, and ServiceNow.
Pros and cons
Pros:
- Scalable to accommodate growing business needs
- Seamless integration across multiple platforms
- Comprehensive end-to-end observability
Cons:
- Potential performance impact on monitored systems
- Overwhelming data and alerts without proper tuning
Datadog is a unified monitoring and security platform designed for cloud applications. As one of the leading dem tools, it provides real-time observability into application performance, infrastructure health, and user experiences. It also monitors endpoint activity and digital services, helping teams detect and resolve issues quickly for seamless service delivery.
Why I picked Datadog: It offers a comprehensive suite that integrates application performance monitoring with network monitoring. With Real User Monitoring (RUM), Datadog tracks real-time user interactions, providing valuable insights into user engagement. Synthetic Monitoring enables the simulation of user journeys. Additionally, Application Performance Monitoring (APM) delivers deep visibility into application health, helping teams efficiently detect and resolve performance bottlenecks.
Standout features & integrations:
Features include customizable dashboards for a unified view of metrics, logs, and traces, AI-driven anomaly detection to spot issues early, and a flexible alerting system to ensure timely notifications for critical events.
Integrations include Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform, Kubernetes, Docker, Slack, Jira, GitHub, PagerDuty, and ServiceNow.
Pros and cons
Pros:
- Extensive integration options with third-party services
- Real-time visibility into system performance
- Customizable dashboards tailored to team needs
Cons:
- Occasional delays in alert notifications
- Potential for data overload without proper filters
EasyVista offers a platform that combines service management and monitoring capabilities, designed to help IT teams oversee and improve user interactions with applications and services. Its tools enhance digital experiences by providing real-time insights into user activities.
Why I picked EasyVista: It offers a comprehensive solution that integrates IT service management with user experience monitoring. The platform includes real-user monitoring and synthetic transaction monitoring, enabling teams to track user interactions with services in real time. This proactive approach helps identify and resolve issues quickly, ensuring a seamless digital experience for users.
Standout features & integrations:
Features include real-time user monitoring, synthetic transaction testing to catch issues before they impact users, and broad compatibility across different applications and services.
Integrations include Microsoft Active Directory, SCCM, Office 365, Salesforce, SAP, ServiceNow, BMC Remedy, Jira, and Cherwell.
Pros and cons
Pros:
- Provides automated notifications and reminders
- Offers a drag-and-drop workflow engine
- Allows non-programmers to perform deep customizations
Cons:
- Complexity may lead to time-consuming tasks
- Customer support response times can be lengthy
Zscaler is an experience monitoring solution designed for IT operations and service desk teams to optimize user experiences across locations, devices, and web applications. It supports initiatives focused on rapid issue detection, troubleshooting, and resolution to enhance overall performance.
Why I picked Zscaler: It offers a comprehensive view by monitoring performance from within users' devices, across networks, and to SaaS, cloud, or data center applications. This holistic approach allows your team to quickly identify and address performance bottlenecks. Additionally, Zscaler leverages AI to detect issues early and pinpoint root causes efficiently, ensuring optimal productivity for your users.
Standout features & integrations:
Features include unified visibility across devices, networks, and applications, AI-driven detection for quick issue resolution, and deep insights into performance to enable proactive management.
Integrations include Microsoft, CrowdStrike, AWS, Okta, Rubrik, and SAP.
Pros and cons
Pros:
- Supports zero trust architectures
- Proactive management of user experience
- AI-driven issue detection and resolution
Cons:
- Potential over-reliance on AI for issue detection
- Complexity in initial setup
Instana is a platform designed to provide real-time monitoring and management of applications and infrastructure. It caters to IT operations and development teams aiming to ensure optimal performance and user satisfaction.
Why I picked Instana: It offers AI-powered anomaly detection and automated root cause analysis through Instana, enabling proactive monitoring and issue resolution before they impact users. Additionally, Instana’s continuous discovery and monitoring capabilities adapt to dynamic environments, ensuring up-to-date insights. This combination of AI-driven intelligence and automation enhances operational efficiency, making Instana a strong choice for modern IT operations.
Standout features & integrations:
Features include full-stack observability with real-time visibility into applications and infrastructure, distributed tracing to uncover dependencies and performance bottlenecks, and synthetic monitoring to proactively detect issues before they affect users.
Integrations include Kubernetes, Docker, AWS, Azure, Google Cloud Platform, Instana Cloud, Red Hat OpenShift, Jenkins, PagerDuty, and Slack.
Pros and cons
Pros:
- AI-driven alerts reduce noise
- Customizable dashboards for tailored views
- High-frequency data collection for detailed insights
Cons:
- Limited offline data access
- High resource consumption on monitored hosts
ThousandEyes is a software-as-a-service platform designed to provide organizations with comprehensive insights into network and application performance. It caters to IT professionals and network administrators seeking to monitor and optimize digital experiences across complex infrastructures.
Why I picked ThousandEyes: It offers extensive visibility into both internal networks and external internet pathways, allowing your team to quickly identify and address performance issues affecting user experiences.
Standout features & integrations:
Features include real-time network monitoring to detect issues before they affect users, automated recommendations for proactive problem resolution, and cloud service topology mapping for clear visibility into service dependencies.
Integrations include Cisco ISR 1000, Meraki, Webex by Cisco, Microsoft 365, and other major SaaS platforms.
Pros and cons
Pros:
- Extensive integration with Cisco products
- Automated, actionable insights
- Detailed path visualization capabilities
Cons:
- Requires extensive configuration for full benefits
- Potential data privacy concerns for sensitive industries
ControlUp is a platform designed to enhance the digital employee experience by offering real-time monitoring and automated remediation across various desktop environments. It caters to IT teams managing Virtual Desktop Infrastructures (VDI) and digital workspaces, providing insights into performance metrics and user experiences.
Why I picked ControlUp: ControlUp provides real-time visibility into virtual environments, enabling proactive performance monitoring and rapid issue detection. Its automated remediation capabilities ensure swift responses to common problems, minimizing downtime. The platform supports diverse desktop environments, offering flexibility across various IT infrastructures. Plus, its integration with tools like Microsoft Intune and ServiceNow streamlines workflows, enhancing overall operational efficiency.
Standout features & integrations:
Features include proactive synthetic monitoring to detect issues before they impact employees, configuration drift prevention to maintain system consistency, and unified communications monitoring to optimize collaboration tools.
Integrations include Microsoft Intune, ServiceNow, VMware, Citrix, IGEL, Nutanix, Omnissa, Nerdio, Stratodesk, and Unicon.
Pros and cons
Pros:
- Provides proactive synthetic monitoring
- Supports diverse desktop environments
- Automated remediation reduces manual interventions
Cons:
- Potential compatibility issues with legacy systems
- May necessitate training for optimal use
Other Digital Experience Monitoring Tools
Here are some additional digital experience monitoring tools options that didn’t make it onto my shortlist, but are still worth checking out:
- Uptrends
For website and API monitoring
- Site24x7
For full-stack monitoring with cloud support
- Raygun
For error tracking and resolution
- EG Innovations
For real-time performance insights
- Qualtrics
For customer feedback analysis
- FortiMonitor
For secure network monitoring
- Riverbed
For optimizing hybrid networks
- Contentsquare
For visual behavior analytics
Digital Experience Monitoring Tool Selection Criteria
When selecting the best digital experience monitoring tools to include in this list, I considered common buyer needs and pain points like improving user satisfaction and reducing downtime. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Monitor real user experience
- Provide synthetic transaction monitoring
- Offer performance analytics
- Support multi-platform environments
- Detect and alert on anomalies
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- AI-driven insights
- Customizable dashboards
- End-to-end transaction visibility
- Real-time collaboration tools
- Predictive analytics
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive interface design
- Ease of navigation
- Learning curve for new users
- Customization options
- Availability of user guides
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Access to webinars
- Use of chatbots for guidance
- Availability of templates
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- Availability of 24/7 support
- Access to live chat
- Response time to queries
- Quality of support documentation
- Availability of community forums
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Pricing transparency
- Comparison with competitor pricing
- Features offered for the price
- Availability of tiered pricing plans
- Inclusion of free trials
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- User satisfaction ratings
- Frequency of positive feedback
- Mention of specific features
- Feedback on customer support
- Reports on software reliability
How to Choose a Digital Experience Monitoring Tool
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
| Scalability | Ensure the tool can grow with your business, handling increased data and user loads. |
| Integrations | Look for compatibility with existing systems like CRM, ERP, or cloud services. |
| Customizability | Check if you can tailor dashboards and reports to fit your team's needs. |
| Ease of Use | Consider the learning curve and whether your team can use it without extensive training. |
| Budget | Match the tool's cost with your budget, considering both upfront and ongoing expenses. |
| Security Safeguards | Verify data protection measures, compliance with regulations, and secure access controls. |
| Support | Assess the availability of customer support and resources like documentation or forums. |
| Performance Metrics | Look for real-time insights into user experience, application health, and network performance. |
Trends in Digital Experience Monitoring Tools
In my research, I sourced countless product updates, press releases, and release logs from different digital experience monitoring tool vendors. Here are some of the emerging trends I’m keeping an eye on:
- AI-driven insights: More tools use AI to provide actionable insights from vast data sets. This helps teams predict issues before they arise and improve user experiences. Vendors like Dynatrace are integrating AI to enhance real-time monitoring capabilities.
- User behavior analytics: Analyzing user interactions to understand behavior patterns is becoming crucial. This trend helps businesses tailor their offerings to meet user needs. Tools like Contentsquare focus on visualizing user journeys to optimize site performance.
- End-to-end visibility: Businesses demand a complete view of their digital ecosystem. Tools offering end-to-end visibility help in identifying bottlenecks across applications and networks. Riverbed is working on providing comprehensive network insights.
- Cloud-native monitoring: As businesses migrate to the cloud, monitoring tools that support cloud-native environments are in demand. These tools ensure smooth operations across hybrid and multi-cloud setups. Vendors like New Relic are enhancing their cloud-monitoring features.
- Focus on user experience: There's a growing emphasis on tools that enhance user experience (UX) directly. This involves features like real-time feedback and personalized user journeys. Qualtrics is leading in offering solutions that focus on improving digital customer experiences.
What Are Digital Experience Monitoring Tools?
Digital experience monitoring (DEM) tools are software solutions that track and analyze user interactions with digital platforms. These tools are commonly used by IT professionals, customer experience managers, and digital marketers to enhance user satisfaction and optimize application performance. Real-time monitoring, user behavior analytics, and AI-driven insights help with identifying issues quickly, understanding user needs, and improving digital journeys. Overall, these tools provide businesses with the insights needed to enhance user experiences and ensure efficient digital operations.
Features of Digital Experience Monitoring Tools
When selecting digital experience monitoring tools, keep an eye out for the following key features:
- Real-time monitoring: Provides immediate insights into user interactions, helping teams address issues as they arise.
- User behavior analytics: Analyzes user patterns to improve site performance and tailor user experiences.
- AI-driven insights: Leverages artificial intelligence to predict problems and enhance decision-making processes.
- Synthetic transaction monitoring: Simulates user interactions to proactively detect potential application issues.
- End-to-end visibility: Offers a complete view of digital environments, helping identify performance bottlenecks.
- Session replay: Allows teams to review user interactions to better understand and resolve issues.
- Cloud-native support: Ensures compatibility with cloud environments, facilitating smooth operations across platforms.
- Customizable dashboards: Enables users to tailor data displays to meet specific team needs.
- Security safeguards: Provides data protection features to comply with industry regulations.
- Performance analytics: Delivers detailed reports on application health and user satisfaction metrics.
Benefits of Digital Experience Monitoring Tools
Implementing digital experience monitoring tools benefits your team and your business. Here are a few you can look forward to:
- Improved user satisfaction: By analyzing user behavior and interactions, these tools help tailor experiences to meet user needs.
- Proactive issue resolution: Real-time monitoring and AI-driven insights allow teams to address problems before they impact users.
- Enhanced decision-making: With end-to-end visibility and performance analytics, your team can make informed choices to optimize operations.
- Increased operational efficiency: Synthetic monitoring, session recording and replay enable quick identification and resolution of performance bottlenecks.
- Better security compliance: Security safeguards ensure data protection and help meet industry regulations.
- Adaptability to growth: Scalability features allow the tools to grow with your business, handling more users and data seamlessly.
Costs and Pricing of Digital Experience Monitoring Tools
Selecting digital experience monitoring tools requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in digital experience monitoring tools solutions:
Plan Comparison Table for Digital Experience Monitoring Tools
| Plan Type | Average Price | Common Features |
| Free Plan | $0 | Basic monitoring, limited user data, and essential alerts. |
| Personal Plan | $5-$25/ user/month | Real-time monitoring, basic analytics, and user behavior tracking. |
| Business Plan | $25-$70/ user/month | Advanced analytics, customizable dashboards, synthetic monitoring, and multi-platform support. |
| Enterprise Plan | $70-$250/ user/month | Full-stack monitoring, AI-driven insights, end-to-end visibility, advanced security, and scalability. |
Digital Experience Monitoring Tools FAQs
Here are some answers to common questions about digital experience monitoring tools:
How do digital experience monitoring tools improve user satisfaction?
Digital experience monitoring tools track user interactions and performance data to identify issues that affect user satisfaction. By providing real-time insights, these tools help your team address problems quickly, ensuring a smoother user experience. This proactive approach can lead to higher user retention and satisfaction rates.
What types of data do digital experience monitoring tools collect?
These tools collect various types of data, including user interactions, application performance metrics, and network health. This data helps your team gain a comprehensive view of the digital experience, allowing for informed decisions to enhance performance and user satisfaction. The insights are crucial for optimizing digital platforms.
Can digital experience monitoring tools integrate with existing systems?
Yes, most digital experience monitoring tools offer integrations with popular platforms like CRM, ERP, and cloud services. This ensures that your team can seamlessly incorporate monitoring capabilities into existing workflows, enhancing overall efficiency and effectiveness. Integration capabilities are a key consideration during the selection process.
How do AI-driven insights benefit digital experience monitoring?
AI-driven insights help in predicting potential issues before they impact users. By analyzing large datasets, AI can identify patterns and anomalies, enabling your team to take proactive measures. This reduces downtime and improves the overall user experience, making AI a valuable component of modern monitoring tools.
What are some challenges when implementing digital experience monitoring tools?
Challenges can include the initial setup and integration with existing systems, as well as the learning curve for new users. Ensuring data security and compliance with regulations can also be complex. However, most vendors offer support and resources to help your team overcome these hurdles effectively.
How do digital experience monitoring tools support remote work environments?
These tools offer features like real-time monitoring and end-to-end visibility, which are essential for managing remote work environments. They help ensure that remote employees have optimal access to applications and data, minimizing disruptions and maintaining productivity. This is increasingly important as remote work becomes more prevalent.
What's Next?
Subscribe to our newsletter for the latest CX insights, how-to guides, strategies, and resources from top experts in the CX field.