22 Best Customer Experience Software For 2025

monday Service is a next-level platform designed to streamline various service-related workflows within organizations. It offers advanced solutions for ticket management, multi-channel support, AI-driven automation, and service catalogs, among other functionalities. The platform is highly customizable, allowing teams to tailor it to their specific needs, whether it's for IT support, customer service, or internal help desks.

With monday Service, users can manage tasks, timelines, and budgets with various views (like Kanban, Gantt, and calendar). Additionally, monday Service offers strong reporting and analytics, time tracking, and a highly intuitive interface, making it suitable for managing complex projects across diverse teams and industries.

Integrations include Slack, Google Drive, Microsoft Team, Zoom, and Outlook. 

SurveySparrow is a customer engagement software that's designed to help businesses gather feedback and engage with their customers. It's all about making the process of collecting and analyzing customer feedback a whole lot easier.

Why I picked SurveySparrow: I included SurveySparrow because their survey software covers a wide range of use cases for CX teams. You can embed their survey bots on your website to extend support or solve common queries, or set up surveys to measure key customer metrics, such as your customer effort score (CES), customer satisfaction score (CSAT), or your transactional or relational net promoter score (NPS). To help you reduce your churn rate, you can also use it to set up a customer exit survey that runs after each customer churn event.

SurveySparrow Standout Features and Integrations:

One standout feature for SurveySparrow is its omnichannel approach to collecting customer feedback. SurveySparrow lets you automate closing the feedback loop with personalized workflows to instantly value customers’ responses and pacify your detractors. The omnichannel approach helps you reach your audience through any medium, including via weblink, in-app embedding, email, SMS, or QR code.

SurveySparrow’s simple UI makes the customer survey creation process enjoyable. You can also combine their survey tool with SurveySparrow’s case management feature to create tickets and efficiently address your customers’ feedback. As a software provider, SurveySparrow is also well-known for providing excellent customer support, too.

Integrations are available with 180+ software solutions, including Salesforce, Freshdesk, HubSpot, Power BI, Zendesk, MailChimp, Intercom, Slack, Stripe, Zapier, and others. They also offer several APIs, as well as webhooks, to support additional custom integrations as well.

Salesforce Service Cloud is a customer experience management platform and helpdesk that supports companies in creating consistent customer service across multiple channels. It enables companies to efficiently manage customer interactions using automation and AI to enhance overall support quality.

Why I chose Salesforce Service Cloud: The software's AI can analyze customer interactions to provide proactive service recommendations, anticipate customer needs, and customize interactions at scale. Agents get a 360-degree view of customer interactions, allowing them to offer more personalized support and services.

Other AI features like chatbots and automatic triaging ensure that customer inquiries are quickly directed to the most qualified agents, improving response times and support quality. The platform also offers a user-friendly interface with a drag-and-drop editor for creating a self-service center, enabling customers to find solutions independently and reducing the burden on support teams.

Salesforce Service Cloud Standout Features & Integrations

Standout features include a robust knowledge base that helps agents to quickly find information and solutions to common issues, speeding up resolution times. The field service feature supports mobile workforce management, equipping field technicians with the necessary tools and information to deliver outstanding service.

Integrations include Freshdesk, CloudTalk, Twilio, Brandwatch, Paligo, Mailchimp, HubSpot CRM, Trello, TeamViewer, Smartsheet, Klaviyo, Aircall, Gainsight, and Conversocial.

Birdeye offers a robust AI-enabled platform to manage your company’s online reputation and various aspects of the customer experience. It’s well-suited to the needs of local businesses seeking to monitor customer sentiments and provide a more consistent experience across customer touchpoints.

Why I Picked Birdeye: This software made it onto my list because of its focus on customer feedback and review management. Users can monitor customer reviews and messages across multiple channels and manage their brand’s social media presence through the platform. It’s highly useful for keeping control over word-of-mouth referrals and local brand reputation.

The software is compatible with over 150 different online review sites, so you’ll be able to track how your brand is reviewed in multiple places. You can also use the software to request feedback from your existing customers, and compare your brand against competitors on factors like NPS and specific customer service areas.

Birdeye Standout Features & Integrations

Standout features include the software’s topic tracking tool. This helps you monitor trending topics related to your business and jump into the conversation to drive brand awareness. You can also respond to relevant customer questions and spot relevant content you might not have otherwise.

Another great feature of this software is its survey building tool. Surveys let users capture real-time feedback from customers, which can then be used to inform customer success strategies, marketing tactics, and even product and service offerings.

Integrations include QuickBooks, Square, Zoho CRM, Zoho Books, Zoho Invoice, Pipedrive, Thryv, Keap, HubSpot, Lightspeed, and hundreds of other SaaS tools.

Freshdesk is a customer service software that employs AI-powered support automation to deliver timely and consistent support across businesses of various sizes. It offers advanced ticketing, self-service options, and proactive AI-driven insights, positioning Freshdesk as a suitable choice for organizations looking to leverage generative AI for reducing redundancy, improving productivity, and providing accurate resolutions.

Freshdesk offers a comprehensive ticketing system that consolidates customer interactions from multiple channels into a unified view, enabling support agents to categorize, prioritize, and track customer issues efficiently. The platform includes a self-service knowledge base and community forums to help customers resolve common issues independently. It features AI-driven automation for sorting and assigning tickets, as well as scenario-based triggers for specific actions. Collaboration tools within Freshdesk allow agents to work together and consult experts across teams. 

Freshdesk software offers a range of key features including ticketing, collaboration, automations, self service, reporting & analytics, customizations, and a secure helpdesk. These features are designed to enhance customer support and service management.

Freshdesk integrates with Freshchat for messaging, Freshservice for IT service management, and Freshmarketer for marketing automation. It also connects with Google Calendar, MailChimp, Segment, Zapier, Office 365, Google Apps, Slack, Facebook, LinkedIn, Jotform, Typeform, Calendly, Email Parser by Zapier, and ClickFunnels Classic to facilitate various business processes.

Survicate is a survey software designed to collect feedback across multiple channels, including email, websites, in-product, and mobile in-app surveys. Its capacity to integrate with a wide array of tools and provide a holistic view of customer insights makes it ideal for businesses looking to understand and act on user feedback.

Why I picked Survicate: This customer experience management software allows you to choose from different feedback collection options, depending on what works for you and your target audience. It's easy to create surveys that integrate seamlessly with your existing systems, allowing for efficient and consistent data flow from your customers.

Survicate also provides metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) to track and understand customer satisfaction and loyalty. Whether you're looking to gauge customer experience through email, in-product, your website, or mobile apps, you can customize your survey attributes and reach specific customer segments to gather actionable insights.

Survicate Standout Features and Integrations:

Standout features include multi-channel surveys that you can set up using an intuitive drag-and-drop creator. The platform also offers NPS, CSAT, and CES metrics to measure and track experiences at all user touchpoints. Moreover, Survicate provides over 400 professional templates for different user research initiatives. You can also automate your feedback collection and access real-time reporting and analysis for a more consistent stream of insights.

Integrations include Active Campaign, Drip, FullStory, Google Analytics, HubSpot, Klaviyo, Intercom, MailChimp, Microsoft Teams, Slack, Zendesk, and much more.

Zoho CRM is a robust customer relationship management platform used by over 250,000 businesses in 180 countries. It offers tools to help you effectively manage your sales pipeline, marketing automation, and customer support activities, covering all areas of your revenue operations. The software can facilitate customer conversations via phone, email, live chat, and social media.

Why I picked Zoho CRM: I included Zoho CRM in this list because of its ability to use artificial intelligence for better CX interactions. For example, the software uses AI to learn from customer interactions in order to provide useful suggestions like the best time to contact customers or predict business trends. Zoho CRM also has an analytics feature that uses data across your entire organization to provide you with an impact analysis of business decisions, helping you minimize risks and increase your potential for success.

Zoho CRM Standout Features and Integrations:

The biggest standout feature for Zoho CRM is its omnichannel engagement coverage. When a customer interaction is initiated through any of your connected channels, your CX team will be notified. The software also stores detailed communication data and customer records, ensuring your agents have all the context they need to effectively handle requests. Teams can also manage their calendars, files, and emails through the system. Workflow automations help you easily respond to simple requests without adding to your team's workload.

Integrations include Microsoft Office 365, Microsoft Teams, Google Drive, Zapier, Zendesk, and ServiceNow.

Jotform Enterprise is a cloud-based form builder and automation platform that enables B2B organizations to create and share professional-looking forms and then record and analyze customer responses. The software helps sales and marketing teams generate leads for their pipeline, process order payments, and conduct customer surveys. Through customer surveys, sales teams can easily capture actionable insights based on customer satisfaction and overall experiences.

Thousands of templates are available and tailored for various use cases, from smart PDF forms with conditional logic to customer experience surveys and thank you page customizations. All forms created with Jotform are mobile-optimized, as the software utilizes mobile-first technology to ensure that all published forms look good on any device. Users can create and manage forms easily on their mobile devices too.

Advanced form options also help users add a different dimension to their customer feedback surveys, such as adding multilingual support, automation features, incorporating conditional logic, and creating offline forms. The software has dozens of in-built features tailored to improve customer interaction with different forms and surveys.

Jotform Enterprise also has a report builder that allows users to visualize and present their data to stakeholders within seconds. They can leverage the report builder to convert customer responses into detailed reports that are easy to understand. This will help them identify useful insights crucial to making future business decisions.

Pricing details are available upon request.

Hiver is a customer experience and multi-channel helpdesk platform that's built around Google Workspace. It also includes tools to administer customer satisfaction surveys and monitor key metrics related to your customer support team, helping them improve their performance and response times.

Why I picked Hiver: I included Hiver because of its unique integration with Gmail. Your team can manage a shared inbox and assign, track, and respond to customer support requests right from their Gmail account. It's quick to set up and intuitive to use. Small businesses and startups can benefit from the fact that the software works natively in their Google products.

As your team scales, a manager or admin can use the delegation tool to assign emails to specific team members. You can also track the status of emails, to spot if a request goes unattended for too long or needs escalation. Service level agreements (SLAs) can be configured in the platform. This helps ensure timely and consistent responses to incoming tickets.

Hiver Standout Features and Integrations:

Standout features for Hiver include auto-assignment of incoming customer emails, email tags for better organization of queries, and email templates that allow for standardization of customer responses. Hiver also helps support teams monitor and improve performance by offering real-time analytics, custom SLAs, and customer satisfaction surveys.

Managers can use it to assign inbound messages to members of their support team and add notes to each contact record to provide further details. Managers can also use their team performance features to keep an eye on key metrics such as response time and resolution time to gauge the quality of their customer or IT support.

Integrations are available with Aircall, Asana, Jira, Okta, QuickBooks, Salesforce, Slack, WhatsApp, and Zapier.

Tidio is a customer service software that works well for customer experience management. It has a chatbot, live chat, and email marketing tool all rolled into one.

Why I picked Tidio: Their chatbot is easy to customize, meaning you can make it sound just like you or your brand. The chatbot can also handle a bunch of different tasks, such as answering FAQs, booking appointments, or selling products. Then there's the live chat feature, which lets you talk to your customers in real time.

Tidio Standout Features and Integrations:

Standout features for Tidio include its email marketing tools which are integrated with it's chatbot/live chat software, allowing you to send out targeted campaigns to keep your customers engaged. This is a particularly useful feature since, usually, CX tools specialize in one or the other.

The email marketing tools let you hand-craft emails using a simple, drag-and-drop designer or email templates to get you started quickly. They have over 500 templates to choose from and will often add more to the library. You can automate email flows using event triggers - for example, whenever you get a new subscriber to your site (welcome letter) or a customer wraps up an experience with customer service (survey).

Some additional features include analytics for your email campaigns; the ability to turn emails into support tickets; and the ability to classify conversations based on customer intent. These key features can help you better prioritize your work, ensure customers are taken care of, and make sure nothing slips through the cracks.

Integrations are available with WordPress, Shopify, and Mailchimp, allowing you to keep all your customer interactions in one place, no matter where they're happening. Tidio also has a robust API to support additional custom integrations as well. If you sign up for the Tidio+ plan, additional integrations are available with Wix, ActiveCampaign, Klaviyo, Recharge, Meta, Attentive, Yotpo, and Judge.me.