24 Best Free Customer Service Software For 2023

Hiver is a gmail-based customer service solution that helps teams manage shared inboxes right from their gmail interface. With Hiver, you can assign, track, and manage emails directly from your gmail account.

Hiver's integration with gmail makes it well-suited to small teams and startups, while the email delegation feature helps make it scalable as teams grow. As a team acquires more members and more responsibilities, a manager can assign emails to their team members without leaving their inbox. Managers can also track the status of emails and set up service level agreements (SLAs) to ensure timely responses to customer queries.

Hiver offers a 7-day free trial of its Elite plan. Once the trial expires, you can choose any of their plans. Their lowest tier plan, Lite, is $19 per user per month.

Zoho Assist is a remote support and remote access software that's designed to help IT support teams and customer service reps. One thing I like about this tool is its multi-platform support. Zoho Assist is compatible with various platforms, including Windows, Mac, Linux, iOS, and Android. This versatility ensures that customer service teams can support customers using different devices and operating systems. And if you happen to have a Raspberry Pi-powered device, you can access that too.

Zoho Assist integrates with Zendesk, ServiceNow, Jira, Spiceworks, Freshdesk, Slack, MS Teams, Zoho Desk, and ZohoSalesIQ. You can also build custom integrations with your current tech stack using the Zoho Assist API.

Zoho Assist is free to use for 15 days.

Tidio is a customer service platform that can help you level up your customer support and generate more sales. Tidio comes with an easily accessible live chat widget that makes your business available 24/7, while AI-powered chatbots engage your customers in real-time. Tidio is currently being used on 300,000+ websites worldwide.

Tidio is designed and built for small businesses. It is delightfully easy to set up and use, so you can transform your customer service into a sales machine in no time.

Connect Messenger, Instagram, live chat, and email to Tidio’s multichannel tool and answer all messages from one place, also on mobile. Tidio easily integrates with all websites and platforms like WordPress, Shopify, Wix, BigCommerce, and many others.

Tidio is free for 3 operators and up to 100 unique visitors. Paid plans costs from $25/month and come with a 7-day free trial.

If you’re looking for a heavyweight option, HubSpot is a marketing, customer service, sales, and content management system all within one easy-to-use software. Their platform uses an inbounding strategy to build and maintain meaningful relationships with your customers by taking a customer at a “prospect stage” and turning them into a promoter. HubSpot also offers a great customer feedback system, and allows your team to create custom surveys, objects, and videos.

HubSpot offers free plans for their CRM, sales, service experience, and marketing tools that never expire.

Used by over 40,000 customer teams such as Panasonic, HP, and American Express, Freshdesk sticks to its “delighting its customers for life” slogan. With their simplified support features such as support tickets, collaboration, help widgets, and analytics, it’s easy to find a help desk solution no matter the industry, use case, or size of your team.

Another thing I really like about their software is the ability to access their Freshworks Academy and Resource Center to learn and improve customer relations.

Their “sprout” plan allows for unlimited free agents, ticketing, knowledge bases, and datacenter locations. If you want to try out any of their other paid plans, Freshdesk provides a 21-day free trial.

User.com is a flexible, free help desk software for your whole company—sales, marketing, management, and support will be able to collaborate and automate all on the same interface.

The personalized and customizable solutions let automation take over and deliver a great omnichannel communication system so the right customer receives the right message all the time. With User.com’s customer tracking, your team will be equipped with accurate customer data and timelines.

The free plan gives you a nice range of basic features that are free forever. If you’re looking for more, pricing for the personal plan starts at $49/month to help you scale up fast.

With DiamanteDesk’s fully open-source software, you have control over everything—the code base, customizations, development, and seamless integrations.

The learning curve is a bit more steep than others on this list, and it’s aimed at companies who have teams that are familiar with Stack and Bootstrap. This is a unique software service with a diverse team with multiple language, programming, and managerial backgrounds that will help you along the way.

The software offers ticket system management functionality, a helpdesk, customer relations, customer requests, and data organization solutions.

NABD is an all-in-one customer support software that provides your team with a plethora of useful tools to help streamline work and engage customers at all times of the day. The selective case management engine helps you define your business’s needs and rules for automation.

On top of everything, NABD provides mobile, live chat, and third party app integrations so you can access anything anywhere while using the apps and chats your customers are already familiar with, such as Salesforce or Microsoft products.

The free plan provides you with a lot of tools and features. This includes communication channel use, customer support, case management, automation, and customer self service.

Another cloud-based help desk, Taimer can be accessed from any device, anywhere. They aim to replace your applications with their business management solution that helps to eliminate switching between them.

As you can see, Taimer is all about unified solutions, so they combine CRM, project management, resource planning, invoicing, and reporting to simplify work. Get real-time data with the account manager, which measures customer KPIs and metrics to measure risk and customer progress.

With their free plan, Taimer allows up to 2 users. Features with the free plan include mobile use (android and iOs compatible), CRM, sales, marketing, and team chat options. Their most popular “sales management” plan starts at $16/month/user.

ServiceSight, by Protean Software, was created for small businesses—they know how vital startups and small businesses are to the economy. By providing a functional cloud based software, ServiceSight offers scheduling, quote creation, tracking, and collaborative updates with your customers and support team.

ServiceSight allows up to 5 free users with everything a business needs to manage jobs, workers, and customers.