20 Best Chatbot Courses For Upskilling In 2024
Staying competitive in customer experience (CX) today means staying updated with the latest tech skills, and chatbots are at the top of the list. As more businesses lean on chatbots to improve customer service and reduce wait times, knowing how to design, manage, and analyze chatbot interactions is crucial for any CX professional. But with so many courses out there, finding the right one can feel overwhelming.
My article will break down the best chatbot courses for 2025, helping you choose a course that fits your goals, boosts your chatbot skills, and keeps you valuable in a fast-changing industry. Whether you're already in CX or hoping to land your first role, these courses will give you the tools to stay ahead.
Best Chatbot Courses Shortlist
Here's a shortlist of the best chatbot courses that are worth your time in 2024:
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- Building AI Powered Chatbots Without Programming (IBM)
- Build Chatbots with Python (Codecademy)
- Chatbots for Instruction (Georgia Institute of Technology)
- Smarter Chatbots with Node-RED and Watson AI (IBM)
- Communicating with Robots and Bots (Curtin University)
- AI Chatbots without Programming (IBM)
- Conversation Design for Chatbots (UX Content Collective)
- Chatbot Designer Online Course (ChatBot Academy)
- Customer Service with Python: Build a Chatbot using ChatGPT (Coursera)
- Build Your Own Chatbot (IBM)
- Create a Lead Generation Messenger Chatbot using Chatfuel (Coursera)
- Create Your First Chatbot with Rasa and Python (Coursera)
- Understanding Bots: Chatbot Architecture (Skillsoft)
- Designing a Customer Support Chatbot Using Flowise (Coursera)
- Design a Feminist Chatbot (FutureLearn)
- GenAI Chatbots: Create and Deploy OpenAI-Powered Chatbots (Coursera)
- Artificial Intelligence Essentials: AI-based Chatbots (Pluralsight)
- Understanding Bots: Chatbot Advanced Concepts and Features (Skillsoft)
- ChatBots: Messenger ChatBot - DialogFlow and nodejs (Udemy)
- Grow Your Business with Chatbot Marketing! (Udemy)
Find more details about each course below.
Overview Of The Best Chatbot Courses
1. Building AI Powered Chatbots Without Programming (IBM)
This course teaches participants how to create AI-powered chatbots without the need for coding, integrating data science and automation techniques. It focuses on user-friendly tools to build functional chatbots, allowing learners to deploy chatbots for various applications with confidence. Enroll now to start building your own chatbots effortlessly.
- Who It’s For: Beginners interested in chatbot development
- Topics Covered:
- Introduction to AI chatbots
- Building chatbots without coding
- Deploying chatbots
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 12 hours
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price:
- Free 7-day trial
- $49 per month
- Take The Course: Coursera
2. Build Chatbots with Python (Codecademy)
This course from Code Academy provides a comprehensive guide to building chatbots using Python, incorporating deep learning and software development techniques. It covers the basics of Python programming, including defining intents and their application in chatbot development, equipping learners with the skills needed to create advanced, customizable chatbots for various use cases.
- Who It’s For: Python developers looking to specialize in chatbots
- Topics Covered:
- Python basics
- Python Data Structures and Loops
- Building and deploying chatbots
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 28 hours
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price:
- Free 7-day trial
- Plus: $14.99 monthly
- Pro: $19.99 monthly
- Take The Course: Codecademy
3. Chatbots for Instruction (Georgia Institute of Technology)
This certificate program from Georgia Institute of Technology explores the use of chatbots in educational settings, making it ideal for both professionals and enthusiasts. It focuses on how chatbots can enhance learning experiences and provides insights into implementing them to support student engagement and personalized learning. For those looking to advance further, this course can be a stepping stone towards an online degree in related fields.
- Who It’s For: Educators and instructional designers
- Topics Covered:
- Fundamentals of Conversational AI
- AI as Teacher Learn strategies
- AI as Partner Learn strategies
- Online, In-Person, or Both? Online
- Exam Required? Yes
- Duration: 4 weeks
- How Many Hours Of Instruction: 3 to 4 hours
- Eligibility Requirements: None
- Price:
- Without certificate: Free
- With certificate: $99
- Take The Course: edX
4. Smarter Chatbots with Node-RED and Watson AI (IBM)
This IBM course teaches participants how to build advanced chatbots using Node-RED and IBM's Watson AI. It covers the integration of AI services to create intelligent chatbots, guiding learners to design and deploy chatbots capable of understanding and responding to complex user inputs.
- Who It’s For: Developers with some experience in AI
- Topics Covered:
- First Node-RED flow creation
- REST API in Node-RED
- Cognitive web pages and a Messenger bot
- Online, In-Person, or Both? Online
- Exam Required? Yes
- Duration: 3 weeks
- How Many Hours Of Instruction: 2 to 4 hours per week
- Eligibility Requirements:
- Must be familiar with Watson Assistant
- Price:
- Without certificate: Free
- With certificate: $99
- Take The Course: edX
5. Communicating with Robots and Bots (Curtin University)
This certificate program from Curtin University explores the interaction between humans and robots, including chatbots, making it suitable for both professionals and enthusiasts. It covers the principles of communication with AI-driven systems and provides insights into how humans can effectively collaborate with AI in various contexts. For those interested in further education, this course also serves as a valuable component of an online degree in related fields.
- Who It’s For: Anyone interested in human-robot interaction
- Topics Covered:
- Human-robot communication
- Chatbot interaction design
- Ethical considerations
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 4 weeks
- How Many Hours Of Instruction: 2 to 3 hours per week
- Eligibility Requirements: None
- Price:
- Without certificate: Free
- With certificate: $179
- Take The Course: edX
6. AI Chatbots without Programming (IBM)
This course from IBM focuses on building AI chatbots without requiring programming skills, leveraging NLP, cloud computing, and generative AI technologies. Designed for aspiring data scientists and business professionals, it utilizes IBM's tools to create and deploy chatbots, equipping participants to design and launch fully functional chatbots for a range of business applications.
- Who It’s For: Non-programmers interested in AI chatbots
- Topics Covered:
- AI chatbot basics
- Using IBM tools
- Deploying chatbots
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 2 weeks
- How Many Hours Of Instruction: 2 to 4 hours per week
- Eligibility Requirements: None
- Price:
- Without certificate: Free
- With certificate: $99
- Take The Course: edX
7. Conversation Design for Chatbots (UX Content Collective)
This course from UX Content Collective teaches the principles of conversation design for chatbots, focusing on creating engaging and effective chatbot interactions. Participants will also learn how to craft dialogues that enhance user experience and meet business objectives.
- Who It’s For: UX designers and writers
- Topics Covered:
- Conversation design principles
- Writing for chatbots
- User experience considerations
- Online, In-Person, or Both? Online
- Exam Required? No
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price:
- Standard price: $550
- UXCC student price: $467.5
- Take The Course: UX Content Collective
8. Chatbot Designer Online Course (ChatBot Academy)
This course from ChatBot Academy provides a comprehensive guide to designing chatbots, covering the entire process from concept to deployment. Participants will also explore best practices for optimizing chatbot performance and user satisfaction.
- Who It’s For: Aspiring chatbot designers
- Topics Covered:
- Introduction to chatbots
- Ways to create a chatbot
- User experience
- Design thinking for chatbots
- Online, In-Person, or Both? Online
- Exam Required? No
- Eligibility Requirements: None
- Price: Free 14-day trial
- Take The Course: ChatBot Academy
9. Customer Service with Python: Build a Chatbot using ChatGPT (Coursera)
This free course from Coursera teaches participants how to build a customer service chatbot using Python and ChatGPT, focusing on practical implementation and real-world applications. It also provides insights into integrating AI to enhance customer interactions and support.
- Who It’s For: Python developers interested in customer service chatbots
- Topics Covered:
- Python programming
- ChatGPT integration
- Customer service applications
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 1 hour
- How Many Hours Of Instruction: 1 hour
- Eligibility Requirements: None
- Price: Free
- Take The Course: Coursera
10. Build Your Own Chatbot (IBM)
This course from IBM provides a step-by-step guide to building user-friendly chatbots using IBM's tools, covering the entire development process from start to finish. With no prerequisites required, learners will also explore how to customize and scale their chatbots for various business needs, making it accessible for anyone interested in chatbot development.
- Who It’s For: Developers interested in chatbot development
- Topics Covered:
- Chatbot basics
- How chatbots work
- Understanding entities
- Online, In-Person, or Both? Online
- Exam Required? Yes
- Duration: 5 hours
- How Many Hours Of Instruction: 5 hours
- Eligibility Requirements: None
- Cost: Free
- Take The Course: Cognitive Class
11. Create a Lead Generation Messenger Chatbot using Chatfuel (Coursera)
This course from Coursera teaches participants how to create a lead-generation chatbot using Chatfuel, integrating concepts from computer science and prompt engineering. It focuses on practical implementation for business applications and also covers strategies for optimizing chatbot performance to effectively capture and convert leads.
- Who It’s For: Business professionals interested in lead generation
- Topics Covered:
- Chatfuel basics
- Lead generation strategies
- Chatbot deployment
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 1 hour and 30 minutes
- How Many Hours Of Instruction: 1 hour and 30 minutes
- Eligibility Requirements: None
- Price: Free
- Take The Course: Coursera
12. Create Your First Chatbot with Rasa and Python (Coursera)
This course from Coursera provides a comprehensive guide to building your first chatbot using Rasa and Python, covering the basics of Rasa and how to integrate it with Python. Learners will also explore techniques for enhancing chatbot functionality and user interactions.
- Who It’s For: Python developers interested in Rasa
- Topics Covered:
- Rasa basics
- Python integration
- Chatbot deployment
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 2 hours
- How Many Hours Of Instruction: 2 hours
- Eligibility Requirements: None
- Price: Free
- Take The Course: Coursera
13. Understanding Bots: Chatbot Architecture (Skillsoft)
This course from Skillsoft covers the architecture of chatbots, focusing on the technical aspects of building and deploying chatbots. It also delves into the underlying frameworks and tools needed to create scalable and efficient chatbot systems.
- Who It’s For: Developers interested in chatbot architecture
- Topics Covered:
- Chatbot architecture
- Technical implementation
- Deployment strategies
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 56 minutes and 7 seconds
- How Many Hours Of Instruction: 56 minutes and 7 seconds
- Eligibility Requirements: None
- Price: Subscription-based
- Take The Course: Skillsoft
14. Designing a Customer Support Chatbot Using Flowise (Coursera)
This course from Coursera teaches participants how to design a customer support chatbot using Flowise, focusing on practical implementation and real-world applications. It also provides strategies for optimizing chatbot responses to improve customer satisfaction and efficiency.
- Who It’s For: Customer support professionals
- Topics Covered:
- Flowise basics
- Customer support strategies
- Chatbot deployment
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 2 hours
- How Many Hours Of Instruction: 2 hours
- Eligibility Requirements: None
- Price: Free
- Take The Course: Coursera
15. Design a Feminist Chatbot (FutureLearn)
This course from the Institute of Coding explores the design of feminist chatbots, focusing on creating chatbots that promote gender equality and inclusivity. It also examines how chatbot interactions can challenge biases and foster more equitable digital environments.
- Who It’s For: Anyone interested in feminist technology
- Topics Covered:
- Chatbots and the problem of bias
- Applying feminist design principles
- Designing chatbot conversations
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 4 weeks
- How Many Hours Of Instruction: 2 hours per week
- Eligibility Requirements: None
- Price:
- Limited access: Free
- One-off payment: $134
- Yearly subscription: $244.99
- Take The Course: FutureLearn
16. GenAI Chatbots: Create and Deploy OpenAI-Powered Chatbots (Coursera)
This course from Coursera teaches participants how to create and deploy chatbots powered by OpenAI, focusing on practical implementation and real-world applications. It also covers best practices for leveraging AI to enhance user engagement and improve chatbot performance.
- Who It’s For: Developers interested in OpenAI
- Topics Covered:
- OpenAI basics
- Chatbot creation
- Deployment strategies
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 1 hour
- How Many Hours Of Instruction: 1 hour
- Eligibility Requirements: None
- Price: Free
- Take The Course: Coursera
17. Artificial Intelligence Essentials: AI-based Chatbots (Pluralsight)
This course from Pluralsight covers the essentials of AI-based chatbots, focusing on the basics of AI and how to apply it to chatbot development. It also explores key concepts like natural language processing and machine learning to enhance chatbot functionality.
- Who It’s For: Beginners in AI and chatbots
- Topics Covered:
- AI basics
- Chatbot development
- Practical applications
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 32 minutes
- How Many Hours Of Instruction: 32 minutes
- Eligibility Requirements: None
- Price: US$19 per month after a 10-day trial
- Take The Course: Pluralsight
18. Understanding Bots: Chatbot Advanced Concepts and Features (Skillsoft)
This course from Skillsoft covers advanced concepts and features of chatbots, focusing on the technical aspects of building and deploying advanced chatbots. It also includes strategies for integrating AI services and optimizing chatbot performance for complex use cases.
- Who It’s For: Experienced developers
- Topics Covered:
- Advanced chatbot features
- Technical implementation
- Deployment strategies
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 1 hour and 23 minutes
- How Many Hours Of Instruction: 1 hour and 23 minutes
- Eligibility Requirements: None
- Price: Subscription-based
- Take The Course: Skillsoft
19. ChatBots: Messenger ChatBot - DialogFlow and nodejs (Udemy)
This Udemy course teaches participants how to build Messenger chatbots using DialogFlow and Node.js, covering the entire development process from start to finish. It also provides practical tips for integrating chatbots with Facebook Messenger to enhance user engagement.
- Who It’s For: Developers interested in Messenger chatbots
- Topics Covered:
- DialogFlow basics
- Node.js integration
- Chatbot deployment
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 9 hours and 20 minutes
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: $89.99
- Take The Course: Udemy
20. Grow Your Business with Chatbot Marketing! (Udemy)
This Udemy course focuses on using chatbots for marketing purposes, covering strategies for integrating chatbots into your marketing efforts. It also explores how chatbots can improve customer engagement, lead generation, and conversion rates.
- Who It’s For: Business professionals interested in marketing
- Topics Covered:
- Chatbot marketing strategies
- Integration with marketing tools
- Case studies
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 2 hours and 27 minutes
- How Many Hours Of Instruction: 2 hours and 27 minutes
- Eligibility Requirements: None
- Price: $49.99
- Take The Course: Udemy
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