19 Best Customer Service Communities to Join in 2024
Online and in person CX communities are a great way to network, find a mentor, and learn from other people who've got their finger on the pulse of the day-to-day in your industry. For any customer service professionals looking to stay ahead of the curve or pick up a new tactic you can use to build better customer service experiences, here are some great communities to join.
Best Customer Service Communities Shortlist
Here's a shortlist of the best customer service communities I think are worth joining in 2024:
- Support Driven — For peer support and networking in customer service
- CX Accelerator — For enhancing customer experience skills
- CSPN — For insights and trends in customer service
- CustomerThink — For strategies on customer-centric business
- r/CustomerService — For casual discussions and advice on customer service issues
- CCO Council — For executive-level customer strategies
- Customer Contact Central — For resources on contact center operations
- Customer Success Association — For strategies in customer success management
- CSM Forum — For managers seeking advice and best practices
- Customer Service Professionals — For customer service professionals
- Customer Service Managers — For customer service managers
- CCNG — For connecting customers contact industry professionals
- CS in Focus — For Canadian customer success networking and events
- Customer Success Network — For collaboration among customer success professionals in Europe
- National Customer Service Association — For enhancing customer service skills across the U.S.
- Preflight Community — For customer experience strategy and leadership development
- Customer Service and CX Champions — For sharing best practices and experiences in customer service
- Customer Service Excellence — For networking and professional development among customer service professionals worldwide
- Customer Service Handling — For insights and discussions on enhancing customer experiences
Find more details about each community below.
The 19 Best Customer Service Communities
Whether you're leading a customer support team, working directly with customers, or just starting, you'll discover a customer service community to help you grow.
1. Support Driven — For peer support and networking in customer service
Support Driven is a community where customer service professionals can find peer support and networking opportunities.
- Audience: Customer support professionals, support team leaders, and customer service managers
- Size: 13,000+ members
- Platform: LinkedIn, weekly newsletters (Invitation-only)
Why Join:
The Support Driven community is an active hub for peer support and networking in customer service. It focuses on real-world problem-solving and peer-to-peer learning. The community provides valuable resources like detailed case studies, expert-led webinars, and hands-on workshops to help members tackle everyday challenges in customer service.
2. CX Accelerator — For enhancing customer experience skills
CX Accelerator is a non-profit community focused on equipping, encouraging, and connecting customer experience professionals at every stage of their career journey.
- Audience: Customer-experienced professionals
- Membership Cost: Free
- Platform: Slack, LinkedIn, and Twitter
Why Join:
The CX Accelerator community is a supportive and dynamic environment for customer experience professionals seeking growth and collaboration. CX Accelerator stands out for its strong focus on mentorship, offering direct access to industry leaders who can provide guidance and support.
3. CSPN — For insights and trends in customer service
CSPN designs and delivers strategic customer experience strategies, customized learning solutions, and employee-centric training.
- Audience: Business leaders, customer service managers, and professionals
- Membership Cost:
- Individual - $250/year
- Bronze - $995/year
- Silver - $1,495/year
- Gold - $2,100/year
- Platform: LinkedIn, Facebook, and Twitter
Why Join:
The CSPN community exclusively connects you with influential and innovative leaders who inspire professional and personal growth. In this community, you can accelerate your career and invest in your professional development while learning CS/CX strategy and key industry insights.
Additionally, you’ll gain insights into expanding your customer base and transforming customers into brand advocates. This focus on advocacy helps you build stronger relationships and drive long-term success.
4. CustomerThink — For strategies on customer-centric business
CustomerThink is a global online community for business leaders building customer-centric companies. It attracts millions of visitors from over 200 countries annually.
- Audience: Customer experience professionals, business leaders, and industry experts
- Size: 40,000+ members
- Membership Cost: $35-$100 for B2B leads
- Platform: LinkedIn and Twitter
Why Join:
CustomerThink helps business leaders develop and implement customer-centric strategies by publishing high-quality articles, blogs, and discussions, conducting research on critical issues and trends, and facilitating interactions with global experts. Joining CustomerThink gives you instant access to the e-book "The Top 5 Practices of Customer Experience Winners.
5. r/CustomerService — For casual discussions and advice on customer service issues
r/CustomerService is a subreddit where people talk casually and share advice about customer service issues.
- Audience: Customer service professionals
- Size: 27,000+ members
- Membership Cost: Free
- Platform: Reddit forum
Why Join:
The r/CustomerService is a valuable resource for casual discussions and advice on customer service issues. This community differs from other online forums in that it provides a relaxed and approachable environment where new and experienced professionals can share their experiences and insights.
6. CCO Council — For executive-level customer strategies
The CCO Council program is a small, exclusive group of top customer executives worldwide, built on five essential parts: peer interaction, learning best practices, accessing resources, conducting research, and creating a community.
- Audience: Chief Customer Officers (CCOs) and other senior-level customer experience executives
- Membership Cost: Free
- Platform: LinkedIn
Why Join:
The CCO Council is a close-knit group of top customer executives from around the world. It enables you to fine-tune your strategies for user experience and new products, so you don't have to risk experimenting with customers. This approach helps attract new customers. There are no sales pitches, just genuine opportunities to connect with peers and solve real problems together.
7. Customer Contact Central — For resources on contact center operations
Customer Contact Central is a go-to resource for information on managing contact centers. It offers helpful tips and tools for improving contact center operations.
- Audience: Contact center managers, supervisors, and professionals
- Membership Cost: Free
- Platform: Twitter and newsletters
Why Join:
Customer Contact Central provides top content for contact center and customer service professionals, featuring insights from many industry experts. Created by the Contact Center Network Group and Aggregate, it gathers high-quality content, offers easy navigation, highlights helpful information, and finds valuable resources in both social media and customer service domains.
8. Customer Success Association — For strategies in customer success management
The Customer Success Association is a popular community for customer service professionals, attracting many visitors from around the world each year. It is known for its extensive collection of white papers and research, making it a top resource for customer success and fostering loyal customers.
- Audience: Customer success managers, executives, and professionals
- Size: 650,000+ members
- Membership Cost:
- Associate - Free
- Executive - $95/year
- Research - $295/year
- Office Hours Sessions - $250/session
- Platform: Website portal, LinkedIn and Twitter
Why Join:
The Customer Success Association is a community offering valuable resources and facilitating networking, learning, and development for customer success professionals. It emphasizes customer feedback and customer retention strategies, features the comprehensive Customer Success Index, and hosts an online community forum with over 59,000 participants, facilitating global conversations and knowledge exchange.
9. CSM Forum — For managers seeking advice and best practices
CSM (Customer Service Manager community) is a free service helping customer service professionals worldwide troubleshoot issues, address customer needs, and strengthen customer relationships.
- Audience: Customer service managers, team leaders, and customer service representatives
- Membership Cost: Free
- Size: 20,000+ members
- Platform: LinkedIn and Twitter
Why Join:
Join CSM to access news, tools, articles, and resources tailored for customer service managers and professionals. It's becoming the go-to website for those passionate about excellent customer service. The community is growing daily with like-minded people dedicated to excellence.
10. Customer Service Professionals — For customer service professionals
Customer Service Professionals is an informal networking group that focuses on areas like customer service, warranty management, and field service.
- Audience: Customer service agents, managers and executives
- Size: 172,000+ members
- Membership Cost: Free
- Platform: LinkedIn
Why Join:
Customer Service Professionals is an excellent move for anyone in the customer service field seeking to enhance their skills and expand their professional network. It offers a supportive community where professionals can learn, grow, and share experiences to improve their career prospects and service quality.
11. Customer Service Managers — For customer service managers
Customer Service Managers in this worldwide group can share and gain new inspiration, which is ideal for those involved in daily customer service.
- Audience: Customer service managers and professionals
- Size: 46,000+ members
- Membership Cost: Free
- Platform: LinkedIn
Why Join:
Customer Service Managers is a global community where you can share experiences, gain fresh inspiration, and connect with fellow professionals in the customer service industry. With access to various geographical subgroups, you can engage with specific regional communities, enhancing your professional growth and expanding your network.
12. CCNG — For connecting customers contact industry professionals
CCNG is a community for contact center and customer experience professionals to collaborate, learn quickly, and make better business decisions.
- Audience: Contact center managers, customer experience professionals, and customer care leaders
- Size: 25,000 members
- Membership Cost:
- Individual - $75/month or $750/year
- Corporate - $2,250/year
- Magnet Program - $3,000/year
- Platform: LinkedIn
Why Join:
Established in 1991, CCNG offers local and virtual meetups, small group discussions, and one-on-one connections to provide peer support and solutions. CCNG helps you build valuable friendships and connect with a supportive community of customer care professionals for a thriving customer community. CCNG offers collaboration opportunities, peer support, and a solid network to help you succeed.
13. CS in Focus — For Canadian customer success networking and events
CS in Focus is a community specifically for Canadian customer success professionals. It is about helping customers succeed, supporting them through challenges, and celebrating their achievements.
- Audience: Canadian customer success professionals
- Size: 3,000 members
- Platform: Slack (Invitation-only)
Why Join:
The CS in Focus community offers valuable networking opportunities and resources to help Canadian customer success professionals grow in their careers and foster brand loyalty. The community provides access to various resources, such as eBooks, cheat sheets, and blogs, to keep members informed and effective in their roles.
14. Customer Success Network — For collaboration among customer success professionals in Europe
Customer Success Network, established in 2018, is a not-for-profit community that provides a platform for customer success professionals to learn, connect, and crowd-source valuable content.
- Audience: Customer success professionals
- Size: 6,000+ members
- Membership Cost: Free
- Platform: Workplace by Meta
Why Join:
CSN offers free access to its online community on Workplace by Meta, where members can engage in discussions, ask questions, and network with customer success professionals globally. It provides resources like webinars, articles, guides, and a content library to help you enhance your skills and succeed in your role.
15. National Customer Service Association — For enhancing customer service skills across the U.S.
The National Customer Service Association (NCSA) has been the premier global membership organization since 1996. It provides access to training, resources, and a community of professionals dedicated to improving service quality.
- Audience: Customer service professionals, managers and supervisors
- Membership Cost:
- Individual - $150
- Corporate - $950
- Platform: Website portal
Why Join:
The National Customer Service Association (NCSA) offers many benefits, such as access to educational materials, training programs, certifications, and a resource center focused on enhancing customer engagement. Community members can also join the Coach on Call program, get discounts on certifications and workshops, and find promotional opportunities for their businesses.
16. Preflight Community — For customer experience strategy and leadership development
Preflight Community is an exclusive Slack group for leaders and practitioners dedicated to customer onboarding, success, implementation, value delivery, project management, and community management.
- Audience: Leaders and practitioners
- Size: 3,000+ members
- Platform: Slack
Why Join:
Preflight Community is a group for professionals in customer onboarding, success, and implementation. It offers exclusive events, mentorship programs, and top resources. Members can enhance their brand, receive a monthly newsletter with key insights, and get support for career growth in customer experience and leadership.
17. Customer Service and CX Champions — For sharing best practices and experiences in customer service
Customer Service and CX Champions is a LinkedIn group that believes customer service and customer experience (CX) are key to the success of any organization.
- Audience: Professionals and enthusiasts
- Size: 118,300 members
- Membership Cost: Free
- Platform: LinkedIn
Why Join:
The Customer Service and CX Champions community is a great place to meet others who are passionate about improving customer service and experience. Share and learn about new ideas, trends, and skills to excel in the field. Participate in discussions, exchange ideas, and help build a knowledge base that benefits everyone.
18. Customer Service Excellence — For networking and professional development among customer service professionals worldwide
Customer Service Excellence is a group where members from around the world discuss and share their experiences in providing excellent customer service.
- Audience: Customer service professionals
- Size: 110,000+ members
- Membership Cost: Free
- Platform: LinkedIn
Why Join:
The Customer Service Excellence community is perfect for professionals wanting to improve their skills and network globally. Join to participate in discussions, connect with like-minded individuals, and access resources to stay ahead in the field. This community supports your growth and helps you succeed in your customer service career.
19. Customer Service Handling — For insights and discussions on enhancing customer experiences
Customer Service Handling is a community where professionals talk about ways to handle customer service better and improve customer experiences.
- Audience: Customer service professionals and managers
- Size: 57,000+ members
- Membership Cost: Free
- Platform: LinkedIn
Why Join:
Customer Service Handling can boost your skills in managing customer interactions. It offers comprehensive training and access to a community of professionals. Their resources are designed to improve your problem-solving capabilities in real-world service scenarios, enhancing overall customer satisfaction.
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