20 Best Customer Service Courses To Build New Skills In 2024
I know that working in customer service isn’t easy—there’s always something new to learn, from handling tough customers to keeping up with the latest tools and trends. To stay competitive and move forward in my career, I need to keep building my skills. But with so many customer service courses out there, it can be hard to figure out which ones are worth my time.
That’s why I’ve put together this list of the best customer service courses to help people like me find the right training. Whether you're already in customer service or hoping to break into the field, these courses will teach you the skills you need to handle customer issues confidently, communicate effectively, and stand out in a fast-paced industry.
Best Customer Service Courses Shortlist
Here's a shortlist of the best customer service courses I think are worth your time in 2024:
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- Customer Service Fundamentals (Knowledge Accelerators)
- Customer Service: Problem Solving and Troubleshooting (LinkedIn Learning)
- Managing Customer Expectations (Dale Carnegie)
- Customer Service: Delivering Effective Service (Udemy)
- Customer Service Foundations (LinkedIn Learning)
- Customer Service Training (AJK Consulting)
- Customer Service: Creating Customer Value (LinkedIn Learning)
- Diploma in Customer Service (Openstax CNX)
- Outstanding Customer Service (Dale Carnegie)
- Customer Service: Managing Customer Expectations (LinkedIn Learning)
- Customer Service Success: Take Your Skills to the Next Level (Udemy)
- Customer Service Management (CSM) Implementation Course (Koenig Solutions)
- Customer Service: Strengthening Your Service Skills (Skillsoft)
- Customer Service, Customer Support, And Customer Experience (Udemy)
- Customer Service Training (GoSkills)
- Online Instructor-Led Customer Service Excellence Training (Business Training Works)
- Customer Service Mastery: Delight Every Customer (Udemy)
- Customer Experience: Service Blueprinting (LinkedIn Learning)
- Building a Customer-Centric Service Culture (EuroMaTech)
- Customer Service Excellence Training Course (Zoe Talent Solutions)
Find more details about each course below.
Overview Of The Best Customer Service Courses
1. Customer Service Fundamentals (Knowledge Accelerators)
This online course provides essential training for those looking to enhance their customer service skills, with a focus on addressing customer needs and resolving customer complaints effectively. It covers key areas that help improve communication and problem-solving abilities, particularly in call center environments. Learners will engage with interactive content and receive recognition upon completion.
- Who It’s For: Beginners in customer service
- Topics Covered:
- Communication skills
- Customer interaction
- Problem-solving techniques
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 23 hours
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: Free
- Take The Course: Coursera
2. Customer Service: Problem Solving and Troubleshooting (LinkedIn Learning)
This course teaches critical methods for addressing common customer service challenges, including building rapport and effective conflict resolution. It provides practical approaches to solving issues while preserving positive customer relationships and delivering excellent customer care. The course also covers how to identify and resolve larger problems within an organization.
- Who It’s For: Customer service professionals looking to improve problem-solving skills
- Topics Covered:
- Identifying customer issues
- Effective troubleshooting
- Resolution strategies
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 35 minutes
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: Free for a month
- Take The Course: LinkedIn Learning
3. Managing Customer Expectations (Dale Carnegie)
This course helps learners explore techniques for meeting and exceeding customer expectations. It includes both live online instruction and self-directed learning, with a focus on practical application. By the end of the course, participants develop an action plan to apply these strategies within their organizations.
- Who It’s For: Customer service managers and team leaders
- Topics Covered:
- Setting realistic expectations
- Communication techniques
- Building customer trust
- Online, In-Person, or Both? Both
- Exam Required? No
- Duration: 3 hours
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: $399
- Take The Course: Dale Carnegie
4. Customer Service: Delivering Effective Service (Udemy)
This course helps learners explore techniques for meeting and exceeding customer expectations through active listening and effective customer communication. It includes both live online instruction and self-directed learning, with a focus on practical application for customer success. By the end of the course, participants develop an action plan to apply these strategies within their organizations.
- Who It’s For: Customer service representatives
- Topics Covered:
- Customer interaction
- Service delivery
- Handling complaints
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 32 minutes
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: $19.99
- Take The Course: Udemy
5. Customer Service Foundations (LinkedIn Learning)
This free course, led by customer service expert Jeff Toister, teaches how to deliver exceptional customer service that drives loyalty. It focuses on building a skill set for building strong relationships, providing timely assistance, and managing difficult customer interactions. The course also covers methods for gathering customer feedback and using it to improve service quality, helping team members enhance their customer service approach.
- Who It’s For: New customer service professionals
- Topics Covered:
- Customer service basics
- Effective communication
- Handling difficult customers
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 1h 11m
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: Free for a month
- Take The Course: LinkedIn Learning
6. Customer Service Training (AJK Consulting)
This course focuses on teaching the foundational practices of exceptional customer service. It highlights how delivering satisfaction beyond just the transaction can lead to long-term customer loyalty. Participants will learn strategies used by top organizations to consistently exceed customer expectations and stand out from competitors.
- Who It’s For: New customer service professionals
- Topics Covered:
- Customer service basics
- Effective communication
- Handling difficult customers
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 1 hour 11 minutes
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: Free for a month
- Take The Course: LinkedIn Learning
7. Customer Service: Creating Customer Value (LinkedIn Learning)
This customer service training course, led by Noah Fleming, focuses on helping businesses define and evaluate customer value. It teaches methods to create value for customers while understanding how they perceive it. Participants also learn strategies to reshape their company’s value narrative and measure customer value effectively.
- Who It’s For: Customer service professionals
- Topics Covered:
- Value creation
- Customer satisfaction
- Loyalty strategies
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 32 minutes
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: Free for a month
- Take The Course: LinkedIn Learning
8. Diploma in Customer Service (Openstax CNX)
This course offers in-depth training on how to provide top-notch customer service in various business settings. It emphasizes mastering communication and collaboration with customers to foster long-term relationships. The course highlights the impact of customer service on a business’s success and how it shapes customer loyalty.
- Who It’s For: Aspiring customer service professionals
- Topics Covered:
- Customer service fundamentals
- Communication skills
- Problem-solving
- Online, In-Person, or Both? Online
- Exam Required? Yes
- Duration: 6-10 hours
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: Free
- Take The Course: Alison
9. Outstanding Customer Service (Dale Carnegie)
This course focuses on guiding customer service professionals through every stage of the customer journey, from first contact to resolution. It provides techniques to enhance professionalism, build strong relationships, and handle issues effectively. Participants will learn how their attitude and actions play a key role in shaping positive customer experiences.
- Who It’s For: Customer service professional
- Topics Covered:
- Building relationships
- Exceeding expectations
- Positive customer experiences
- Online, In-Person, or Both? Both
- Exam Required? No
- Duration: 2 hours
- How Many Hours Of Instruction: 2 hours
- Eligibility Requirements: None
- Price: $299
- Take The Course: Dale Carnegie
10. Customer Service: Managing Customer Expectations (LinkedIn Learning)
This course, taught by Jeff Toister, helps customer service professionals learn how to effectively manage and set customer expectations. It focuses on preventing misunderstandings and ensuring clear communication with customers to avoid unreasonable expectations. The course also provides practical tips for incorporating these strategies into daily customer service interactions.
- Who It’s For: Customer service managers
- Topics Covered:
- Managing expectations
- Communication strategies
- Customer satisfaction
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 21 minutes
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: Free for a month
- Take The Course: LinkedIn Learning
11. Customer Service Success: Take Your Skills to the Next Level (Udemy)
This course provides a complete guide to improving customer service skills across multiple areas, including communication and customer support. It helps learners develop strategies to enhance customer satisfaction and manage challenging situations. The course also covers ways to boost personal and professional growth in the customer service field.
- Who It’s For: Experienced customer service professionals
- Topics Covered:
- Advanced service techniques
- Customer interaction
- Problem resolution
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 8 hours 43 minutes
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: $49.99
- Take The Course: Udemy
12. Customer Service Management (CSM) Implementation Course (Koenig Solutions)
This course focuses on equipping participants with the skills to implement and manage Customer Service Management (CSM) systems effectively. It covers hands-on training for optimizing customer service operations and improving user experiences within a CSM environment. Participants will also learn how to deploy and use performance management tools to monitor the effectiveness of CSM processes.
- Who It’s For: IT professionals and customer service managers
- Topics Covered:
- CSM systems
- Implementation techniques
- Technical aspects
- Online, In-Person, or Both? Both
- Exam Required? Yes
- Duration: 16 hours
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: Pricing upon request
- Take The Course: Koenig Solutions
13. Customer Service: Strengthening Your Service Skills (Skillsoft)
This course is designed to help experienced Customer Service Representatives (CSRs) enhance their skills and career prospects. It focuses on identifying self-improvement strategies and leveraging personal interests to support professional growth. Participants will also learn how to create a career development plan and adopt lifelong learning techniques to stay competitive in their industry.
- Who It’s For: Customer service professionals
- Topics Covered:
- Core service skills
- Practical exercises
- Real-world scenarios
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 28 minutes 43 seconds
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: Free for a month
- Take The Course: Skillsoft
14. Customer Service, Customer Support, And Customer Experience (Udemy)
This course teaches how to create a customer experience that turns clients into loyal, long-term supporters of your business. It focuses on using empathy, emotional intelligence, and effective communication to engage customers and improve their overall experience. Participants will also learn strategies to increase revenue through repeat business and customer referrals.
- Who It’s For: Customer service and support professionals
- Topics Covered:
- Customer service
- Customer support
- Customer experience
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 4.5 hours
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: $19.99
- Take The Course: Udemy
15. Customer Service Training (GoSkills)
This course offers a comprehensive approach to mastering the essentials of excellent customer service. It focuses on creating positive interactions, understanding customer psychology, and resolving issues effectively to build loyal customer relationships. Participants will learn practical techniques to engage with customers and exceed their expectations through superior service.
- Who It’s For: Customer service professionals
- Topics Covered:
- Customer interaction
- Service techniques
- Practical exercises
- Online, In-Person, or Both?
- Exam Required? No
- Duration: 11 hours
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: Free for a month
- Take The Course: GoSkills
16. Online Instructor-Led Customer Service Excellence Training (Business Training Works)
This virtual instructor-led course is designed to help participants enhance their customer service skills and identify service targets. It provides frameworks for managing customer expectations and best practices for handling tense situations. The program is ideal for both newcomers to customer service and those looking to refresh their skills.
- Who It’s For: Customer service teams
- Topics Covered:
- Service excellence
- Interactive learning
- Real-time feedback
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 6 hours
- How Many Hours Of Instruction: Three 2-hour sessions
- Eligibility Requirements: None
- Take The Course: Business Training Works
17. Customer Service Mastery: Delight Every Customer (Udemy)
This course teaches how to provide exceptional customer service that turns customers into loyal advocates for your business. It offers practical, cost-effective methods to consistently exceed customer expectations and build long-term relationships. Learners will discover creative ways to motivate teams and deliver unique customer experiences that drive repeat business and referrals.
- Who It’s For: Experienced customer service professionals
- Topics Covered:
- Advanced service techniques
- Customer delight
- Service strategies
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 2.5 hours
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: $135.20
- Take The Course: Udemy
18. Customer Experience: Service Blueprinting (LinkedIn Learning)
This course provides a step-by-step approach to designing a smooth and efficient customer experience. It guides learners through gathering insights, mapping interactions, and identifying areas for improvement. The course also offers practical tools to help create a comprehensive service blueprint that supports both customer and internal processes.
- Who It’s For: Customer experience professionals
- Topics Covered:
- Service blueprinting
- Implementation steps
- Customer experience
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 32 minutes
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: Free for a month
- Take The Course: LinkedIn Learning
19. Building a Customer-Centric Service Culture (EuroMaTech)
This course is designed to help organizations measure and improve their customer-centric approach by understanding customer experiences and expectations. It provides strategies to transform company culture, align brand values, and deliver exceptional service. Participants will leave with actionable plans to foster a customer-centric service culture within their teams and departments.
- Who It’s For: Organizational leaders and managers
- Topics Covered:
- Customer-centric culture
- Service-oriented mindset
- Employee engagement
- Online, In-Person, or Both? Both
- Exam Required? No
- Duration: 5 days
- How Many Hours Of Instruction: 40 hours
- Eligibility Requirements: None
- Price:
- Online: $3,950
- Classroom: $5,950
- Take The Course: EuroMaTech
20. Customer Service Excellence Training Course (Zoe Talent Solutions)
This course is designed to help organizations enhance their customer interactions by exceeding customer expectations. It focuses on delivering exceptional service that not only satisfies but delights customers, leading to repeat business and positive recommendations. Participants will learn strategies to create a differentiated customer experience that sets their organization apart from competitors.
- Who It’s For: Customer service professionals
- Topics Covered:
- Service excellence
- Practical techniques
- High-quality service
- Online, In-Person, or Both? Both
- Exam Required? No
- Duration: 5 or 7 days
- Eligibility Requirements: None
- Price:
- Live Online:
- 7 Days: $2,867
- 5 Days: $2,050
- Classroom:
- Seoul: $4,495
- Dubai: $4,250
- Live Online:
- Take The Course: Zoe Talent Solutions
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