16 Best Customer Success Courses To Build New Skills In 2024
In customer success, it can feel like I’m constantly juggling new challenges, from managing customer relationships to learning the latest strategies to help clients succeed. I know that to keep up—and to really make an impact—I need to keep building my skills. But with so many courses out there, it’s hard to know which ones are worth my time and will actually help me grow in my career.
That’s why I’ve put together this list of the best customer success courses to help people like me find training that really matters. Whether you’re already in customer success or looking to break into it, these courses will give you the tools to connect with customers, drive success, and stand out in a competitive industry.
Best Customer Success Courses Shortlist
Here's a shortlist of the best customer success courses I think are worth your time in 2024:
Create a Free Account for Unlimited Access
Sign up for free to access all CX Lead articles, exclusive events, premium resources, our expert newsletter, and more!
Or sign up with Login with GoogleLogin with LinkedIn
Have an account? Login
- Customer Success Management Fundamentals (LinkedIn Learning)
- Certified Customer Success Manager (CCSM) Level 1 (SuccessCOACHING)
- Customer Success Manager: Fundamentals to your CSM career (Digital Life Academy)
- Customer Success Basics Course (Practical CSM)
- Satisfaction Guaranteed: Develop Customer Loyalty Online (Google)
- Customer Success Certificate Program (Portland State University)
- Customer Success Foundations (Aspireship)
- Customer Success: How to Reduce Churn and Increase Retention (Digital Life Academy)
- The Customer Education Blueprint (Thinkific Academy)
- Customer Success | How to Understand Your Customers (Udemy)
- Customer Success Training Course (Aspireship)
- Customer Success for Impact Course (WbD Revenue Academy)
- The Customer: How to Manage Customer Feedback (BITE SIZE) (Udemy)
- Customer Service: Engaging with Customers (SkillSoft)
- Managing Difficult Customers Course (ICMI)
- Inbound Marketing Certification Course (HubSpot Academy)
Find more details about each course below.
Overview Of The Best Customer Success Courses
1. Customer Success Management Fundamentals (LinkedIn Learning)
This customer success course from LinkedIn Learning provides foundational knowledge for managing customer success, focusing on key principles and strategies. It also equips learners with practical tools to improve customer retention and build long-term relationships.
- Who It’s For: Beginners in customer success management
Topics Covered:- Customer success fundamentals
- Key metrics
- Customer engagement strategies
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 58 minutes and 14 seconds
- How Many Hours Of Instruction: 58 minutes and 14 seconds
- Eligibility Requirements: None
- Price: Free
- Take The Course: LinkedIn Learning
2. Certified Customer Success Manager (CCSM) Level 1 (SuccessCOACHING)
This certification program from Success Coaching covers the essential skills and competency needed for a customer success manager, including best practices and tools. It also provides actionable insights to help professionals drive customer loyalty, improve overall satisfaction, and manage the customer lifecycle effectively from onboarding to ongoing support.
- Who It’s For: Aspiring customer success managers
- Topics Covered:
- Customer success fundamentals
- Customer journey mapping
- Success planning
- Online, In-Person, or Both? Online
- Exam Required? Yes
- Duration: 9 hours and 30 minutes
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: $99 yearly
- Take The Course: SuccessCOACHING
3. Customer Success Manager: Fundamentals to your CSM career (Digital Life Academy)
This course from Digital Life Academy offers a comprehensive introduction to the role of a customer success manager, focusing on practical skills and career development. It also provides real-world examples and strategies to help learners excel in fostering customer relationships and ensuring long-term success.
- Who It’s For: New customer success manager
- Topics Covered:
- Customer success basics
- Career development
- Practical skills
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 2 hours
- How Many Hours Of Instruction: 2 hours
- Eligibility Requirements: None
- Price: $79.99
- Take The Course: Udemy
4. Customer Success Basics Course (Practical CSM)
This training program from Practical CSM provides a basic understanding of customer success principles and practices, ideal for those new to the customer success role. It also covers essential tools and techniques related to account management, helping learners build strong customer relationships and drive retention.
- Who It’s For: Beginners in customer success
- Topics Covered:
- Customer success principles
- Best practices
- Key metrics
- Online, In-Person, or Both? Online
- Exam Required? No
- Eligibility Requirements: None
- Price: $16.78 (discounted)
- Take The Course: Practical CSM
5. Satisfaction Guaranteed: Develop Customer Loyalty Online (Google)
This course from Google focuses on strategies to develop customer loyalty through online interactions and services. It also highlights best practices for enhancing customer engagement, improving problem-solving abilities, and delivering a seamless digital experience. With no prerequisites, the course helps learners build essential customer success skills for fostering long-term relationships.
- Who It’s For: Professionals looking to enhance customer loyalty
- Topics Covered:
- Customer loyalty strategies
- Online customer engagement
- Service excellence
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 31 hours
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: $49 per month after a 7-day trial
- Take The Course: Coursera
6. Customer Success Certificate Program (Portland State University)
This online training certificate program from Portland State University offers in-depth training in customer success, including advanced strategies and management techniques. It equips professionals with the skills to lead customer success teams, manage project management tasks, and drive long-term business growth through customer retention and satisfaction.
- Who It’s For: Experienced customer success professionals
- Topics Covered:
- Advanced customer success strategies
- Management techniques
- Customer engagement
- Online, In-Person, or Both? Online
- Exam Required? Yes
- Duration: 6 weeks
- Eligibility Requirements: None
- Price: $1,250
- Take The Course: Portland State University
7. Customer Success Foundations (Aspireship)
This course from Aspireship provides foundational knowledge and skills for a career in customer success, focusing on practical applications. It also includes real-world scenarios to help learners effectively manage customer relationships and ensure long-term success.
- Who It’s For: Aspiring customer success professionals
- Topics Covered:
- Customer success basics
- Practical applications
- Key skills
- Online, In-Person, or Both? Online
- Exam Required? Yes
- Duration: 4 weeks
- How Many Hours Of Instruction: 20 hours
- Eligibility Requirements: None
- Take The Course: Aspireship
8. Customer Success: How to Reduce Churn and Increase Retention (Digital Life Academy)
This course from Digital Life Academy focuses on strategies to reduce customer churn and increase retention, providing practical tools and techniques. It also offers insights into identifying at-risk customers and implementing proactive solutions to improve customer satisfaction.
- Who It’s For: Beginners and customer success managers
- Topics Covered:
- Churn reduction strategies
- Retention techniques
- Practical tools
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 1 hour and 30 minutes
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: $64.99
- Take The Course: Udemy
9. The Customer Education Blueprint (Thinkific Academy)
This course from Thinkific Academy provides a blueprint for creating effective customer education programs, focusing on design and implementation. It also covers strategies for scaling these programs to improve customer engagement and long-term success.
- Who It’s For: Customer education professionals
- Topics Covered:
- Customer education design
- Program implementation
- Best practices
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 5 days
- How Many Hours Of Instruction: 30 minutes
- Eligibility Requirements: None
- Price: Free
- Take The Course: Thinkific Academy
10. Customer Success | How to Understand Your Customers (Udemy)
This course from Udemy teaches how to understand customer needs and behaviors to improve customer success outcomes. It also provides actionable insights and strategies for building stronger customer relationships and driving retention.
- Who It’s For: Customer success professionals
- Topics Covered:
- Understanding customer needs
- Customer behavior analysis
- Success outcomes
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 1 hour
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: $59.99
- Take The Course: Udemy
11. Customer Success Training Course (Aspireship)
This intensive course from Aspireship covers advanced customer success strategies and skills, preparing professionals for high-level roles. It also offers hands-on training and real-world case studies to help learners apply these strategies effectively in their organizations.
- Who It’s For: Experienced customer success professionals
- Topics Covered:
- Advanced strategies
- Key skills
- Professional development
- Online, In-Person, or Both? Online
- Exam Required? Yes
- Duration: 12 to 24 weeks
- How Many Hours Of Instruction: 150+ hours
- Eligibility Requirements: None
- Take The Course: Aspireship
12. Customer Success for Impact Course (WbD Revenue Academy)
This course from WbD Revenue Academy focuses on creating impactful customer success strategies that drive business growth and customer satisfaction. It also provides tools for measuring success and implementing scalable processes to maintain long-term customer relationships.
- Who It’s For: Customer success leaders
- Topics Covered:
- Impactful strategies
- Business growth
- Customer satisfaction
- Online, In-Person, or Both? Online
- Exam Required? Yes
- Duration: 4 weeks
- How Many Hours Of Instruction: 2 hours per session/day
- Eligibility Requirements: None
- Price: $1,500
- Take The Course: WbD Revenue Academy
13. The Customer: How to Manage Customer Feedback (BITE SIZE) (Udemy)
This course from Udemy teaches how to effectively manage and utilize customer feedback to improve services and products. It also covers best practices for turning feedback into actionable insights to enhance customer satisfaction and loyalty.
- Who It’s For: Customer service professionals
- Topics Covered:
- Managing feedback
- Utilizing feedback
- Service improvement
- Online, In-Person, or Both? Online
- Exam Required? No
- How Many Hours Of Instruction: 1 hour
- Eligibility Requirements: None
- Price: $44.99
- Take The Course: Udemy
14. Customer Service: Engaging with Customers (SkillSoft)
This course from SkillSoft focuses on techniques for engaging with customers effectively to enhance their experience and satisfaction. It also provides strategies for building long-term customer relationships and fostering brand loyalty.
- Who It’s For: Customer service representatives
- Topics Covered:
- Engagement techniques
- Customer experience
- Satisfaction improvement
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 27 minutes and 6 seconds
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: Subscription-based
- Take The Course: SkillSoft
15. Managing Difficult Customers Course (ICMI)
This course from ICMI provides strategies and techniques for managing difficult customer interactions effectively. It also offers practical tools for resolving conflicts while maintaining positive relationships and ensuring customer satisfaction.
- Who It’s For: Customer service professionals
- Topics Covered:
- Managing difficult interactions
- Effective communication
- Conflict resolution
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 1 day
- Eligibility Requirements: None
- Price: Varies
- Take The Course: ICMI
16. Inbound Marketing Certification Course (HubSpot Academy)
This certification course from HubSpot Academy covers the fundamentals of inbound marketing, focusing on attracting and engaging customers. It also teaches how to create content that resonates with target audiences and builds long-term customer relationships.
- Who It’s For: Marketing professionals
- Topics Covered:
- Inbound marketing fundamentals
- Customer attraction
- Engagement strategies
- Online, In-Person, or Both? Online
- Exam Required? Yes
- Duration: 4 hours and 54 minutes
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: Free
- Take The Course: HubSpot Academy
What’s Next?
Subscribe to our newsletter for the latest CX insights, how-to guides, strategies, and resources from top experts in the CX field.