16 Best CX Communities (Free & Paid) to Join in 2024
CX communities are a great way to network, find a mentor, and learn from other people who've got their finger on the pulse of your industry's day-to-day. For any CX professionals looking to stay ahead of the curve or pick up a new tactic you can use to succeed in CX, here are some great communities to join.
Best CX Communities Shortlist
Here's a shortlist of the best CX communities I think are worth joining in 2024:
- CX Network — For industry insights and trends
- CustomerThink — For CRM best practices
- CX Today — For customer service strategies
- CXPA — For professional development
- Support Driven — For CX support professionals
- CX Global Media — For learning and networking
- CXFS 2024 — For the financial sector CX
- Execs In The Know — For leadership and innovation in customer experience
- CX Accelerator — For networking and mentorship within the CX community
- Preflight Community — For CX strategy and operational improvement
- Customer Success Network — For networking and resources in customer success management
- CCW Digital — For trends and technology in customer contact management
- Customer Experience Management Professionals — LinkedIn group for CX professionals
- Customer Experience Professionals — LinkedIn group for CX professionals
- Retail Customer Experience Professionals — For retail customer experience professionals
- Customer Experience Network — Private LinkedIn group for CX leaders
Find more details about each community below.
The 16 Best CX Communities
Whether you’re a customer experience executive, a freelance CX consultant, or anywhere in between, you can find a community tailored towards your sector or goals below.
1. CX Network — For industry insights and trends
CX Network, founded in 2012, aims to help professionals bridge the customer experience gap with content that transforms the customer journey.
- Audience: Customer experience professionals and executives
- Size: 176,000+ members
- Membership Cost: Free
- Platform: Webinars, LinkedIn and Twitter
Why Join:
The CX Network gives senior decision-makers in customer experience, service, insight, digital, and marketing access to thought leadership ready to ignite innovation and project success. Members communicate with peers and industry professionals online and at our events, gaining valuable insights from their experiences.
2. CustomerThink — For CRM best practices
CustomerThink is a global online community for business leaders who aim to create profitable, customer-driven enterprises. It attracts millions of visitors annually from over 200 countries.
- Audience: Customer experience professionals, business leaders, and industry experts
- Size: 40,000+ members
- Membership Cost: $35-$100 for B2B leads
- Platform: LinkedIn and Twitter
Why Join:
CustomerThink offers access to articles, case studies, expert blogs, and insightful discussions. By joining, you'll receive the e-book "The Top 5 Practices of Customer Experience Winners" instantly.
3. CX Today — For customer service strategies
CX Today is the leading online publication on customer experience technology and the definitive guide for the business communications marketplace.
- Audience: Customer experience professionals, technology enthusiasts, and business leaders
- Size: 40,000 members
- Platform: LinkedIn and Twitter
Why Join:
CX Today offers the latest news, trends, insights, and networking opportunities in customer experience technology. By joining CX Today's customer experience community group, you can instantly connect with a global audience of nearly a million unique business professionals each year.
4. CXPA — For professional development
CXPA (Customer Experience Professionals Association) is a global organization that offers resources and support for customer experience professionals.
- Audience: Customer-experienced professionals, managers, and executives
- Size: 4,000+ members
- Membership Cost:
- Member: $495
- Non-member: $645
- Individual Membership Annual Fee: $720
- Platform: LinkedIn and Facebook
Why Join:
CXPA is committed to continuous improvement. It offers training, certification, and networking opportunities to help customer-experienced professionals grow their skills and careers. Joining CXPA connects you with a global community of CX experts and resources.
5. Support Driven — For CX support professionals
Support Driven is a community for support professionals dedicated to providing resources, networking opportunities, and monthly learning sessions.
- Audience: Customer support professionals, support team leaders, and customer service managers
- Size: 13,000+ members
- Platform: LinkedIn
Why Join:
Support Driven offers valuable resources, a community of support professionals, and monthly learning opportunities. Community members benefit from networking, skill-building workshops, and sharing best practices in this community.
6. CX Global Media — For learning and networking
CX Global Media features customer experience advice from top contact centers and customer and employee experience experts.
- Audience: Customer experience professionals, contact center managers, and business leaders
- Platform: LinkedIn, Facebook, and Twitter
Why Join:
CX Global Media offers expert advice and the latest industry trends for customer experience professionals. Join to access valuable resources, connect with peers, and enhance your skills.
7. CXFS 2024 — For the financial sector CX
CXFS 2024 is a CX event from the Next Gen portfolio designed for the financial services sector. It balances customer experience and compliance while linking CX to business outcomes.
- Audience: Senior-level customer experience executives, compliance officers, and business leaders
- Membership Cost:
- CX Professionals - $2,549
- Solution Providers/Others - $3,599
- Platform: LinkedIn
Why Join:
CXFS 2024 provides valuable insights into balancing customer experience and compliance for financial services professionals. Join for expert-led sessions, networking opportunities, and customer-centric strategies to link CX to business success.
8. Execs In The Know - For leadership and innovation in customer experience
Execs In The Know (EITK) is an exclusive online networking community for CX leaders from the world's most prominent corporate brands.
- Audience: Senior-level executives, directors and leaders
- Membership Cost: Free
- Platform: LinkedIn and Facebook
Why Join:
Execs In The Know offers a global community of CX executives to learn, share, network, and innovate. It combines CX leaders from various industries in a "Leaders Learning from Leaders" format.
9. CX Accelerator — For networking and mentorship within the CX community
CX Accelerator is a non-profit community that supports and connects Customer Experience professionals at all career stages.
- Audience: Customer-experienced professionals
- Membership Cost: Free
- Platform: Slack, LinkedIn, and Twitter
Why Join:
CX Accelerator is a great way to meet and learn from other Customer Experience professionals. It offers support and resources to help you grow at every career stage. Plus, it's a community that encourages sharing knowledge and experiences, making it easier to succeed in your job.
10. Preflight Community — For CX strategy and operational improvement
Preflight Community is an exclusive Slack community for thought leaders and experts in customer onboarding, success, implementation, value delivery, and project management.
- Audience: CX leaders and CX practitioners
- Size: 3,000+ members
- Platform: Slack
Why Join:
Preflight Community is a great way to meet other professionals who manage customer relationships. Learn from their experiences and share your own, helping you improve your job. It's also an excellent place to find advice and resources to boost your career.
11. Customer Success Network — For networking and resources in customer success management
Customer Success Network is a community where customer success professionals gather to share knowledge, network, and grow their skills.
- Audience: Customer success professionals
- Size: 6,000+ members
- Membership Cost: Free
- Platform: Facebook, LinkedIn and Twitter
Why Join:
Customer Success Network provides a space to learn, connect, and find job opportunities. Members can quickly get answers, grow professionally, and access high-quality content. It's a community for sharing and collaboration among customer success professionals.
12. CCW Digital — For trends and technology in customer contact management
CCW Digital is your go-to resource for everything related to customer management, including service design, customer experience, delivery, and contact.
- Audience: Professionals in customer service, experience and management
- Size: 159,000+ members
- Membership Cost: Free
- Platform: Webinars, LinkedIn, Twitter and Facebook
Why Join:
CCW Digital can help you increase your brand awareness, position yourself as an expert, introduce your product to the market, connect with top executives, and generate new leads.
13. Customer Experience Management Professionals — LinkedIn group for CX professionals
The Customer Experience Management Professionals LinkedIn group helps Customer Experience Managers at all levels connect and share best practices to better serve customers.
- Audience: Customer experience managers
- Size: 50,000+ members
- Platform: LinkedIn
Why Join:
The Customer Experience Management Professionals group offers a platform to network with other CX managers, share ideas, and learn best practices. It's a valuable resource for staying informed and improving customer service strategies.
14. Customer Experience Professionals — LinkedIn group for CX professionals
Customer Experience Professionals are individuals who focus on improving customer interactions and satisfaction.
- Audience: CX managers, analysts and consultants
- Size: 42,000+ members
- Platform: LinkedIn
Why Join:
Customer Experience Professionals offers a platform to network, share best practices, and learn from industry leaders to enhance customers' overall experience. It's an excellent opportunity to grow professionally and stay ahead in the field.
15. Retail Customer Experience Professionals — For retail customer experience professionals
Retail Customer Experience Professionals guide retailers in creating unique customer experiences rather than competing on price.
- Audience: Retail professionals and business owners
- Size: 22,000+ members
- Platform: LinkedIn
Why Join:
Retail Customer Experience Professionals offer the chance to exchange ideas, learn best practices, and stay updated on the latest trends in retail customer service. It can lead to improved customer satisfaction and loyalty in your business.
16. Customer Experience Network - Private LinkedIn group for CX leaders
Customer Experience Network is a private LinkedIn group that aims to understand the customer journey and how it affects a business's profits.
- Audience: Business leaders, managers and professionals
- Size: 10,000+ members
- Platform: LinkedIn
Why Join:
Customer Experience Network focuses on identifying and promoting the best practices for delivering exceptional customer experiences across various industries and traditional and new communication channels. The community focuses on improving this journey to boost the company's bottom line.
Other CX Communities
Here are some other community recommendations that CX professionals like you might appreciate:
- You can try looking for local or remote CX and UX Meetup groups
- Join and participate in customer success communities or customer service communities
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