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Melissa Henley

Melissa Henley is a thought leader, speaker, writer and brand ambassador who is driven by her passion for helping customers change the world with technology. She relies on over 20 years of experience in customer experience, customer success, and branding and communication from a variety of industries, including software, higher education and finance, to build and lead high-performing teams – and drive strong relationships across marketing, sales and technical teams. Her professional interests include customer advocacy, change management, leadership and culture, and digital transformation. When Melissa’s not in the office, she’s traveling to conferences and customer events helping professionals learn to drive their technology projects forward – for both internal and external customers. Melissa has been named a CMSWire Top Contributor three times and has received the Customer Experience MVP Award in Organizational Alignment and Culture. She is a lifelong reader and writer who wrote her undergrad thesis on romance novels. That devotion to love has carried over to her career as a customer experience leader, where she focuses on how to show customers they are valued and appreciated. Melissa loves getting out to meet customers, and once traveled for 15 straight days of customer visits on a single carry-on. She is a graduate of Mills College, where she studied political science and women’s studies. Outside of the office, she enjoys distance running, hiking, camping, and knitting. Melissa lives in Long Beach, CA, where she enjoys running the Long Beach Half Marathon every October.