22 meilleurs logiciels d’engagement client de 2026

Front is a customer communications management platform that centralizes your email, live chat, and SMS conversations in a single inbox. It allows your team to manage customer conversations more efficiently and provide more personalized, contextual customer support and services. The software's automation capabilities and its built-in collaborative tools facilitate improved teamwork and streamlined processes.

You can alleviate your team's manual workload with the software's automations. For example, incoming requests can be automatically categorized and routed to the appropriate support agent, saving your team time and providing a quicker, more personalized experience to customers seeking assistance. You can also collect feedback from customers through the platform, providing your team with important insights about customer satisfaction, needs, questions, and more.

Secret direct messaging within customer communication threads allows team members to collaborate towards better resolutions without jumping back and forth from a separate messaging tool. Additionally, being able to set up an internal knowledge base makes it easy for team members to access crucial information for resolving customer issues swiftly.

The software has over 100 native integrations with other apps, including WhatsApp, Dialpad, Twilio, Intercom, Facebook, Instagram, Slack, Twitter, Asana, HubSpot, Jira, and Salesforce, among others. An API is also available to build custom integrations with.

Pricing for Front starts at $19 per user, per month when billed annually, and a 7 day free trial is available.

Tidio is customer engagement software that combines live chat, chatbots, and multichannel messaging to help businesses respond instantly to customers across platforms like WhatsApp, Instagram, and email. Its AI chatbot, Lyro, uses natural language processing to automate replies, while live agents can step in for complex inquiries — keeping every interaction fast, helpful, and on brand.

I picked Tidio because it gives you a practical way to automate real-time conversations without losing the human touch. Its Lyro AI agent can handle common questions 24/7, while the live chat feature ensures customers still get personal support when needed. I also like that you can design automation flows without code, so your team can quickly build responsive chat experiences that fit your business goals.

Tidio’s automation flows help you route messages, follow up on abandoned carts, and send targeted responses based on user behavior. The built-in ticketing system organizes all customer requests in one place, while detailed analytics reveal engagement trends and performance insights. You can also customize your chat widgets to match your website’s branding and manage conversations from a mobile app.

Integrations include Shopify, WordPress, Squarespace, WIX, Adobe Commerce, BigCommerce, PrestaShop, and WooCommerce, among others.

SurveySparrow is a customer engagement software that's designed to help businesses gather feedback and engage with their customers. It's all about making the process of collecting and analyzing customer feedback a whole lot easier. It's got a pretty neat interface that's easy to navigate, and it's packed with features that make it a solid choice for businesses of all sizes.

I included SurveySparrow because it can do more than just send out surveys and collect responses. Instead, it can help you engage with your customers more meaningfully so you can understand their needs and make informed decisions based on their feedback. By doing so, you'll be able to build stronger relationships with your customers and increase your brand loyalty.

One of the standout features of SurveySparrow is its conversational interface. Instead of presenting users with a long list of questions, it breaks down surveys into a chat-like conversation. This makes the survey-taking experience a lot more engaging and less tedious. Plus, it's got a variety of question types to choose from, so you can tailor your surveys to fit your needs.

Another feature that I really like is their recurring surveys. This allows you to send out surveys at regular intervals, which is great for tracking customer satisfaction over time. It's also got a robust reporting feature that lets you analyze your survey data in-depth. You can even segment your data based on different criteria, which is super useful for identifying trends and patterns.

Integrations are available with MailChimp, HubSpot, Intercom, Salesforce, Zapier, Google Sheets, Google Analytics, Facebook Pixel, and many other systems.

They offer a Basic free plan with limited features to get you started, as well as a 14-day free trial. After that, their paid plans start at $19/month.

Hiver is a versatile customer service platform designed to enhance your team's engagement with clients through AI-driven features. It appeals to businesses across various industries by addressing the challenge of managing customer inquiries efficiently. By automating routine tasks and providing a seamless communication experience, Hiver ensures your team can focus on delivering exceptional customer service.

Why I Picked Hiver

I picked Hiver for its unique approach to customer engagement through its AI-powered shared inbox feature. This allows your team to manage and collaborate on customer emails without the hassle of forwarding or copying, ensuring nothing falls through the cracks. Additionally, Hiver's workflow automation streamlines repetitive tasks, freeing up your team to focus on more complex customer issues. The platform's real-time analytics offer valuable insights into team performance, enabling you to continually optimize your customer service strategy.

Hiver Key Features

In addition to the shared inbox and workflow automation, I also found the following features valuable:

• Omnichannel Support: Manage customer interactions across email, live chat, and more from a single platform.
• AI-Driven Chatbots: Automate routine inquiries and provide instant responses with intelligent chatbots.
• Self-Service Portal: Empower your customers to find answers independently with a comprehensive knowledge base.
• Ticketing System: Track and prioritize customer support requests to ensure timely resolutions.

Hiver Integrations

Integrations include Gmail, Slack, Zapier, Salesforce, HubSpot, Shopify, Mailchimp, Asana, Trello, and Zendesk.

JotForm Enterprise provides a comprehensive platform for B2B businesses to engage with customers in an efficient and effective manner.

It provides powerful tools to build forms, collect data from customers, create automated workflows, and analyze the data collected from customers. The platform also offers customizable options that allow businesses to tailor their customer engagement strategies according to the needs of their specific industry. Moreover, its drag-and-drop form builder allows businesses to create forms without any coding knowledge or technical expertise quickly.

They have a powerful reporting feature that provides insights into the performance of forms and helps users make better decisions about their customer engagement strategies. With this feature, businesses can track key metrics such as form completion rate, total submissions, and average submission time. Additionally, users can also track individual form fields, such as the most popular choice in a dropdown list or which type of questions are answered most frequently by users. This information helps businesses gain valuable insights into their customers’ preferences so that they can refine their strategies accordingly.

JotForm Enterprise integrates with other popular apps, such as Slack, Salesforce, OneDrive, Airtable, and Google Drive, so users can easily connect with other services while collecting customer data. This makes it easier for businesses to manage their data across multiple platforms without needing additional resources or staff members dedicated solely to this purpose. Furthermore, its built-in analytics engine allows businesses to stay up-to-date on their performance by providing detailed reports on various aspects, such as user activity and completion rates for each form field or form in general.

UserGuiding is a customer onboarding and engagement platform that helps you familiarize new users with your product. You can build no-code walkthroughs that get new users up and running quickly, and show existing users how to navigate key product features and functions.

The software also facilitates customer feedback collection via micro-surveys. There are tons of pre-built survey templates to choose from, or you can build your own. The survey builder is also code-free, and the analytics dashboard provides you with real-time insights from survey responses.

UserGuiding integrates with other tools including Mixpanel, Segment, Intercom, Slack, Google Analytics, Google Tag Manager, Woopra, and HubSpot.

Paid plans start from $89 per month with annual billing, and a 14-day free trial is available.

Braze is a customer engagement platform that relies on automation and interactive content to help you create memorable customer experiences. Braze’s simple drag-and-drop interface enables you to produce omnichannel customer journeys with ease. 

The platform collects data from all your customer-facing channels and organizes it to help you understand customer behavior. This enables you to segment your audience and engage customers with the right message for each step of their purchasing journey. 

Braze also allows you to test different campaigns and messages, so you can run short A/B tests to discover the winning messaging strategy. 

Braze integrates with dozens of solutions, including Shopify, Segment, Heap, Foursquare, Facebook, and Amplitude. 

Braze offers custom pricing upon request. 

Nextiva is a comprehensive customer experience management platform designed to enhance business communications and customer interactions. It integrates voice, video, messaging, and collaboration tools into a single, unified solution, and helps companies manage and optimize customer interactions across various channels.

I like that Nextiva offers customer sentiment analysis as a way to help improve engagement. This feature uses advanced AI algorithms to analyze customer interactions in real-time, providing businesses with insights into customer emotions and behaviors. By understanding customer sentiment, businesses can tailor their communication strategies to address customer needs more effectively, enhancing engagement and fostering stronger relationships.

Nextiva also offers intelligent virtual assistants, which can handle routine customer inquiries and tasks, freeing up human agents to focus on more complex issues. These virtual assistants ensure that customers receive prompt and accurate responses, improving overall service efficiency. Another notable feature is Nextiva’s advanced analytics and reporting tools. These tools provide detailed insights into customer interactions and agent performance, helping businesses identify trends in engagement and make data-driven decisions.

Integrations include Salesforce, HubSpot, Microsoft Teams, Zoho CRM, Zendesk, G Suite, Microsoft Outlook, Slack, ServiceNow, QuickBooks, SugarCRM, NetSuite, and Oracle Sales Cloud. 

Dialpad is a sales engagement platform that uses AI to help your sales team become more effective. The solution integrates with all your communication channels, allowing you to monitor all your interactions from a single dashboard. 

This solution stands out from its competition thanks to its AI. The AI creates a knowledge base for your team and analyses their conversations to help them with scripts if the customers ask tough questions. 

The AI also creates accurate transcripts for every conversation and uses them to improve your knowledge base. Then, it uses that information to advise every sales rep on how to handle different situations, improving employee engagement. 

Dialpad integrates with multiple tools, including Salesforce, Hubspot, Microsoft Teams, Intercom, Integromat, and Zapier. 

Dialpad costs from $20/user/month and offers a free trial.

Pendo is a product experience platform that can help your development team keep users engaged and responsive. The software makes it easy to communicate with your users via in-app messages, product guides, and walkthroughs. 

Pendo’s analytics tool helps you uncover which features your customers love and which they ignore. You can use surveys and polls as customer communication tools to collect feedback and improve your product. 

You customer support specialists can access Pendo’s database to perform market research and identify behavior trends. 

Pendo integrates with dozens of tools, including Jira, Hubspot, Calendly, Drift, Figma, Planhat, and Optimizely. 

Pendo offers custom pricing upon request. The tool is free to use for up to 1,000 monthly active users. You can also access a demo.