19 Best AI Helpdesk Software Reviewed in 2025
10 Best AI Helpdesk Software Shortlist
Here’s my shortlist of the best AI helpdesk software:
Our one-on-one guidance will help you find the perfect fit.
Handling customer inquiries can be challenging, especially with repetitive questions. AI helpdesk software can take care of routine queries, letting your team focus on bigger issues.
I've tested and reviewed top AI helpdesk tools to help you find the best fit. Whether you're a small team or a large company, I'll break down key features, benefits, and drawbacks so you can choose wisely.
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Best AI Helpdesk Software Summary
This comparison chart summarizes pricing details for my top AI helpdesk software selections to help you find the best one for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for ecommerce integration | 7-day free trial + free plan available | From $25/user/month | Website | |
| 2 | Best for omnichannel support | Free demo available | From $24/user/month (billed annually) | Website | |
| 3 | Best for small teams | 15-day free trial + free plan available | From $50/user/month (billed annually) | Website | |
| 4 | Best for customer engagement | 14-day free trial | From $29/user/month (billed annually) | Website | |
| 5 | Best for real-time insights | 30-day free trial + free demo available | From $199/seat/month (billed annually) | Website | |
| 6 | Best for sentiment analysis | 14-day free trial | From $29/user/month (billed annually) | Website | |
| 7 | Best for seamless integration | Free trial available | From $19/agent/month (billed annually) | Website | |
| 8 | Best for automated workflows | Free demo available | Pricing upon request | Website | |
| 9 | Best for customization | 21-day free trial | From $699 (billed annually) | Website | |
| 10 | Best for IT support | 14-day free trial + free demo available | From $19/user/month (billed annually) | Website |
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CRM Creatio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday Service
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6 -
Issuetrak
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.1
Best AI Helpdesk Software Review
Below are my detailed summaries of the best AI helpdesk software that made it onto my shortlist. My reviews offer a detailed look at the key features, pros & cons, integrations, and ideal use cases of each tool to help you find the best one for you.
Tidio is a customer support platform primarily used by small to medium-sized ecommerce businesses. It focuses on live chat, chatbots, and email integration to enhance customer interaction.
Why I picked Tidio: ecommerce integration is a standout feature, allowing smooth connections with online stores. Specific functionalities include real-time visitor tracking, enabling your team to assist customers promptly. The chatbot builder is user-friendly, making it easier for you to automate responses. With multilingual support, you can cater to a diverse customer base.
Standout features & integrations:
Features include a visual chatbot editor that simplifies automation setup. You can customize chat widgets to match your brand's look and feel. The system offers visitor insights, providing data to tailor your customer interactions.
Integrations include Shopify, WordPress, BigCommerce, Wix, Mailchimp, HubSpot, Squarespace, Magento, PrestaShop, and WooCommerce.
Pros and cons
Pros:
- Customizable chat widgets
- User-friendly chatbot builder
- Smooth ecommerce integration
Cons:
- Occasional chatbot glitches
- Limited advanced analytics
Happy Fox is a helpdesk software solution with advanced AI features designed to enhance ticket management and customer support. It improves agent productivity by streamlining communication across multiple channels.
Why I picked Happy Fox: It centralizes omnichannel support, managing queries from email, chat, social media, and phone in one place. A unified ticketing system keeps communications organized, while customizable workflows automate tasks for better efficiency. The self-service knowledge base further reduces ticket volume by enabling customers to find answers on their own.
Standout features & integrations:
Features include custom ticket queues for task prioritization, a reporting dashboard for performance insights, and asset management for efficient resource tracking. These tools improve organization and streamline support operations.
Integrations include Salesforce, Slack, Microsoft Teams, Shopify, QuickBooks, Google Workspace, Dropbox, Jira, FreshBooks, and Trello.
Pros and cons
Pros:
- Responsive customer support
- Efficient ticket management and automation
- Reliable even in critical situations
Cons:
- Complexity in customization
- Knowledge Base editor is less intuitive compared to competitors
Help Scout is a customer support platform tailored for small teams looking to manage customer interactions effectively. It focuses on delivering personalized support and efficient ticket management to enhance customer satisfaction.
Why I picked Help Scout: Its simple interface makes it ideal for small teams, while shared inboxes ensure smooth collaboration on customer queries. Automation rules streamline repetitive tasks, and reporting features offer insights to improve team performance.
Standout features & integrations:
Features include a knowledge base that lets you create self-service resources for customers. The customer management feature helps your team track conversation history and details. The tool also offers saved replies, allowing quick responses to common questions.
Integrations include Slack, HubSpot, Salesforce, Jira, Shopify, Mailchimp, WooCommerce, Zapier, Trello, and Google Workspace.
Pros and cons
Pros:
- Insightful reporting features
- Useful automation rules
- Easy collaboration with shared inboxes
Cons:
- Integration challenges with existing workflows
- Dependence on AI accuracy
Intercom is a customer communication platform designed for businesses looking to enhance customer engagement and support. It combines generative AI with human agents to provide efficient messaging, live chat, and customer management tools across various industries.
Why I picked Intercom: It excels in customer engagement with dynamic messaging and real-time live chat. Its customizable chatbots automate common inquiries, while customer data management helps track and understand interactions for better support.
Standout features & integrations:
Features include in-app messaging for direct customer engagement, targeted messaging for personalized communication based on user behavior, and reporting tools for insights into team performance and customer interactions.
Integrations include Salesforce, Slack, HubSpot, Shopify, Mailchimp, Stripe, Google Analytics, Facebook, X, and Zendesk.
Pros and cons
Pros:
- Responsive customer support
- Proactive messaging capabilities
- Integration with multiple platforms
Cons:
- Issues with message retention and tracking
- Complicated user interface
Sprinklr is a customer service platform designed for enterprises aiming to manage and enhance customer interactions across various channels. It provides tools for social media management, customer engagement, and analytics to support large teams.
Why I picked Sprinklr: Real-time insights help your team make quick, informed decisions, while advanced analytics reveal customer trends. Its unified dashboard centralizes data, and customizable reports track key performance metrics effectively.
Standout features & integrations:
Features include a social listening tool that helps your team monitor brand mentions and customer sentiment. The collaboration tools facilitate easy communication within your team. The platform's AI-driven recommendations offer actionable insights to improve customer engagement.
Integrations include Salesforce, Microsoft Dynamics, Adobe Experience Manager, Google Analytics, Slack, X, Facebook, LinkedIn, Instagram, and YouTube.
Pros and cons
Pros:
- Customizable dashboards for tailored insights
- Effective sentiment analysis
- Robust social listening tools
Cons:
- Customer support responsiveness varies
- Occasional system lag and performance issues
Deskpro is a versatile helpdesk software designed for customer support teams in various industries, focusing on enhancing communication and ticket management. It helps your team manage multi-channel support, including email, chat, and social media.
Why I picked Deskpro: Sentiment analysis is a key feature, allowing your team to gauge customer emotions and prioritize accordingly. This tool provides real-time insights into customer interactions, helping you address issues proactively. Customizable dashboards enable your team to track performance metrics effectively. The system's automation rules reduce repetitive tasks, streamlining your workflow.
Standout features & integrations:
Features include customizable ticket layouts that adapt to your team's workflow. The knowledge base allows customers to find answers independently, reducing ticket volume. SLA management ensures your team meets service commitments consistently.
Integrations include Slack, JIRA, Microsoft Teams, Salesforce, Google Drive, Dropbox, Trello, QuickBooks, FreshBooks, and Zendesk.
Pros and cons
Pros:
- Response expansion features
- AI-generated response drafts
- Tone adjustment capabilities
Cons:
- Data privacy considerations
- Possible over-reliance on automation
Zendesk is a comprehensive customer support platform used widely by businesses of all sizes to enhance customer interactions and support operations. It focuses on providing an intuitive ticketing system and communication tools to improve customer service.
Why I picked Zendesk: It offers seamless integrations for easy connectivity, a unified agent workspace for streamlined interactions, and automation to handle repetitive tasks. Its reporting and analytics provide valuable insights to optimize customer support performance.
Standout features & integrations:
Features include a customizable ticketing system that adapts to your workflow. The help center allows you to create a self-service portal for your customers. Real-time chat capabilities enable immediate customer support, enhancing satisfaction.
Integrations include Salesforce, Slack, Shopify, Mailchimp, HubSpot, WordPress, Google Analytics, JIRA, Trello, and FreshBooks.
Pros and cons
Pros:
- Detailed reporting tools
- Automation capabilities
- Unified agent workspace
Cons:
- High initial setup time
- Advanced features need training
Aisera is an AI-driven service desk platform offering help desk solutions for customer support and IT help desk management. It streamlines ticket resolution, improving efficiency and reducing operational costs.
Why I picked Aisera: Automated workflows are central, enabling your team to automate routine tasks and processes. The AI capabilities allow for self-service resolutions, reducing the load on your support team. Its natural language processing understands and interacts with customer inquiries effectively. The system's predictive analytics provide insights to anticipate and address issues proactively.
Standout features & integrations:
Features include a self-service portal that empowers customers to find answers independently. The knowledge management system organizes information for easy access by your team and customers. AI-driven analytics offer data insights to improve service delivery and operational efficiency.
Integrations include ServiceNow, Salesforce, Microsoft Teams, Slack, Zoom, Google Workspace, Jira, Zendesk, Okta, and Freshservice.
Pros and cons
Pros:
- Natural language processing
- Predictive analytics
- Automated workflow capabilities
Cons:
- Requires AI training
- High initial setup effort
HelpSpot is an AI-powered help desk tailored for businesses seeking customizable support systems. It caters to a diverse range of industries by offering flexible ticket management and customer support functions.
Why I picked HelpSpot: Customization is a standout feature, allowing your team to tailor workflows, reports, and support portals to fit your needs. AI tools assist with troubleshooting, while flexible reporting helps track key metrics and improve resolution times. Portal customization creates a branded support experience, and automation streamlines repetitive tasks for better efficiency and workflow management.
Standout features & integrations:
Features include a ticket management system that prioritizes and organizes customer inquiries. The knowledge base allows you to create and maintain self-service resources for your customers. Mobile support ensures your team can access the system on the go.
Integrations include Slack, Microsoft Teams, Salesforce, Zapier, Google Workspace, Jira, FreshBooks, QuickBooks, Mailchimp, and Trello.
Pros and cons
Pros:
- Self-service portal for customers
- Seamless integration with other tools
- Mobile support access
Cons:
- Possible over-reliance on automation
- Integration challenges with existing workflows
Freshservice is a cloud-based IT service management tool designed for IT teams in organizations of all sizes. It focuses on streamlining IT operations with features like incident management and asset tracking.
Why I picked Freshservice: It's particularly effective for IT support, with features designed for IT teams. The incident management system ensures efficient issue tracking and resolution, while asset management helps maintain an IT inventory. Automation reduces manual tasks, allowing the team to focus on critical issues.
Standout features & integrations:
Features include a service catalog that lets users request and track services. The change management feature helps your team manage changes to IT infrastructure with minimal disruption. The platform also offers a comprehensive reporting and analytics suite to track performance metrics.
Integrations include Microsoft Teams, Slack, Jira, Google Workspace, Azure AD, Zapier, Dropbox, Trello, QuickBooks, and FreshBooks.
Pros and cons
Pros:
- Gamification feature to enhance motivation
- Seamless third-party app integrations
- Robust security and compliance tools
Cons:
- Mobile app lacks full desktop functionality
- Reporting capabilities could be more advanced
Other AI Helpdesk Software
Here are some additional AI helpdesk software options that didn’t make it onto my shortlist, but are still worth checking out:
AI Helpdesk Software Selection Criteria
When selecting the best AI helpdesk software to include in this list, I considered common buyer needs and pain points like reducing response times and handling high volumes of customer inquiries. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Ticket management
- Live chat support
- Email integration
- Customer interaction tracking
- Automated responses
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- AI-driven insights
- Multilingual support
- Customizable dashboards
- Sentiment analysis
- Omnichannel support
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive interface
- Easy navigation
- Minimal learning curve
- Customization options
- Accessibility across devices
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Access to templates
- Webinars and live demos
- Effective chatbot assistance
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 availability
- Multiple support channels
- Response time
- Knowledgeable staff
- Availability of self-help resources
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Pricing transparency
- Feature set relative to cost
- Availability of different pricing tiers
- Competitive pricing
- Cost-benefit ratio
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Consistent positive feedback
- Mention of reliable performance
- Satisfaction with support services
- Overall ease of use
- Feature effectiveness
How to Choose AI Helpdesk Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
| Scalability | Ensure the software can grow with your business. It should handle increasing ticket volumes and user numbers without compromising performance. |
| Integrations | Check if the tool integrates with your existing systems like CRM, email, and social media platforms to streamline operations and improve workflows. |
| Customizability | Look for options to tailor workflows, reports, and interfaces to suit your team's specific needs and preferences. |
| Ease of Use | The interface should be intuitive, requiring minimal training. Your team should quickly adapt and start using it effectively. |
| Budget | Consider the total cost, including subscription fees, setup costs, and any hidden charges. Ensure it fits your financial plan. |
| Security Safeguards | Evaluate the software's security measures, such as data encryption and compliance with regulations like GDPR, to protect sensitive customer information. |
| Support | Consider the availability and quality of customer support. Look for 24/7 assistance and multiple support channels. |
| Feature Set | Ensure the software offers essential features like ticket management, live chat, and reporting, as well as any additional features that meet your needs. |
Trends in AI Helpdesk Software
In my research, I sourced countless product updates, press releases, and release logs from different AI helpdesk software vendors. Here are some of the emerging trends I’m keeping an eye on:
- Conversational AI and Chatbots: These are becoming more advanced, offering natural language understanding and personalized responses. Vendors like Intercom are enhancing their chatbots to handle complex queries, providing quicker resolutions without human intervention.
- Predictive Analytics: This trend helps businesses anticipate customer needs and issues before they arise. Tools like Aisera incorporate predictive analytics to improve customer satisfaction by addressing potential problems proactively.
- Voice Assistants: More platforms are integrating voice-enabled support, allowing customers to interact using voice commands. This trend is making helpdesk software more accessible and efficient for users who prefer speaking over typing.
- Sentiment Analysis: By analyzing customer emotions, helpdesk software can prioritize tickets and tailor responses. Deskpro, for example, uses sentiment analysis to better understand customer moods and improve service quality.
- Hyper-Personalization: AI is being used to offer personalized customer experiences based on past interactions and preferences. This trend ensures that users receive relevant solutions quickly, enhancing overall satisfaction.
What Is an AI Helpdesk Software?
AI helpdesk software is a tool that automates customer support tasks using artificial intelligence. It's commonly used by customer service professionals and IT support teams to enhance efficiency and improve customer interactions. Ticket management, live chat, and predictive analytics help with resolving inquiries quickly, understanding customer needs, and providing personalized service. Overall, these tools save time and resources while boosting customer satisfaction.
Features of AI Helpdesk Software
When selecting AI helpdesk software, keep an eye out for the following key features:
- Ticket management: Organizes and prioritizes customer inquiries, ensuring efficient resolution.
- Live chat: Enables real-time communication with customers, improving response times.
- Predictive analytics: Anticipates customer needs and issues, enhancing proactive support.
- Sentiment analysis: Understand customer emotions to tailor responses and prioritize tickets.
- Customizable dashboards: Allows teams to track performance metrics relevant to their needs.
- AI-driven insights: Provides data-driven recommendations to improve service quality.
- Voice assistants: Facilitates interaction using voice commands, making support more accessible.
- Hyper-personalization: Offers tailored customer experiences based on previous interactions.
- Self-service portal: Empowers customers to find solutions independently, reducing ticket volume.
Benefits of AI Helpdesk Software
Implementing AI helpdesk software provides several benefits for your team and your business. Here are a few you can look forward to:
- Improved efficiency: Automates routine tasks like ticket management, freeing up your team to focus on complex issues.
- Faster response times: Live chat and AI-driven insights help address customer inquiries quickly.
- Enhanced customer satisfaction: Personalized experiences and predictive analytics ensure customers feel understood and valued.
- Proactive support: Predictive analytics and sentiment analysis allow your team to anticipate and address issues before they escalate.
- Cost savings: Reduces the workload on customer service teams, minimizing the need for additional hires.
- Better decision-making: Customizable dashboards and reporting tools provide valuable data insights for strategic planning.
- Increased accessibility: Voice assistants and self-service portals make support more accessible to a wider range of users.
Costs and Pricing of AI Helpdesk Software
Selecting AI helpdesk software requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in AI helpdesk software solutions:
Plan Comparison Table for AI Helpdesk Software
| Plan Type | Average Price | Common Features |
| Free Plan | $0 | Basic ticket management, limited live chat, and minimal reporting. |
| Personal Plan | $5-$30/ user/month | Enhanced ticket management, email integration, and basic analytics. |
| Business Plan | $30-$50/ user/month | Advanced ticket management, live chat support, customizable dashboards, and automation capabilities. |
| Enterprise Plan | $50-$100/ user/month | Comprehensive analytics, AI-driven insights, personalized support options, and full integration capabilities. |
AI Helpdesk Software FAQs
Here are some answers to common questions about AI helpdesk software:
How does AI improve helpdesk efficiency?
AI improves helpdesk efficiency by automating routine tasks such as ticket routing and password resets. This frees up your team to focus on more complex issues. AI-driven insights can also provide quicker resolutions by suggesting solutions based on past interactions.
What are the benefits of AI chatbots in helpdesk software?
AI chatbots offer 24/7 support, handling common inquiries without human intervention. This reduces response times and improves customer satisfaction. They can also gather initial information from customers, ensuring your team receives well-documented tickets.
How can AI help with customer personalization?
AI analyzes customer data to provide personalized experiences. By understanding past interactions and preferences, AI can tailor responses and recommend products or solutions that best fit individual needs, enhancing customer satisfaction.
Can AI helpdesk software integrate with other tools?
Yes, AI helpdesk software often integrates with CRM systems, email platforms, and social media. These integrations ensure all customer interactions are centralized, providing a unified view and improving workflow efficiency.
What security features should I look for in AI helpdesk software?
Look for data encryption and compliance with regulations like GDPR. Secure user authentication and regular software updates are also crucial to protect sensitive customer information from unauthorized access.
How does AI helpdesk software handle high ticket volumes?
AI helpdesk software can automatically categorize and prioritize tickets based on urgency and complexity. This ensures that critical issues are addressed first, and it also helps manage high volumes efficiently by distributing tasks to the appropriate team members.
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