NinjaOne Review: Pros, Cons, Features and Pricing

Ticketing System: You can effortlessly track and resolve customer issues with NinjaOne's ticket management system. It simplifies assigning, prioritizing, and tracking tickets, so your team doesn't miss a beat.

Remote Monitoring and Management (RMM): This feature lets you oversee multiple devices from a central location. This allows your team to quickly address issues without needing to be physically present.

Patch Management: Stay on top of system updates with automated patch management. This helps keep your systems secure and running smoothly, freeing up your team to focus on other tasks.

Asset Management: You can track and manage all your IT assets in one place. This helps in maintaining an organized inventory, saving time and reducing errors.

Reporting and Analytics: Gain insights with customizable reports that help you understand trends and improve decision-making. Your team can then use this data to enhance service delivery.

User Access Control and Authentication: Manage who has access to what within your systems. This feature helps teams maintain security and compliance standards by setting permissions based on roles.

Automated Scripting: NinjaOne sets itself apart with its automated scripting capabilities. You can create scripts to perform repetitive tasks, saving time and reducing human error.

Customizable Dashboards: Personalize your dashboard to show the metrics that matter most to your team. This feature allows you to have quick access to key performance indicators, so you can streamline your workflow.

You’ll find NinjaOne user-friendly with its intuitive navigation and straightforward interface. Users appreciate how easily accessible features are, allowing your team to quickly adapt and manage tasks. The left navigation menu simplifies moving between functionalities, making it efficient for your daily operations. While some find the initial setup complex, the software’s overall design supports streamlined task management, making it a solid choice for enhancing your workflow once you’re familiarized with the platform.

NinjaOne's onboarding is rated moderately, reflecting a mixed experience for new users. You're guided through the essentials with a quick start guide, but some end users feel it lacks depth in explaining advanced features. The onboarding includes video resources, which can be helpful, but the absence of interactive elements might leave your team wanting a bit more hands-on practice. While the support is adequate, the onboarding isn't as comprehensive as some might expect, potentially delaying your time to value.

NinjaOne's customer support receives a mixed reception, with users rating it as average. Many users appreciate the availability of community forums and a comprehensive helpdesk for self-service. However, some express frustration over limited direct support options unless you're an enterprise customer. This setup can be challenging if your team prefers real-time human interaction. Despite the solid knowledge base, the reliance on self-service resources might not meet every user's immediate needs, especially compared to more responsive customer service offerings you might find with competitors, like Atera.

NinjaOne integrates with ServiceNow, CrowdStrike, SentinelOne, Microsoft Entra, Okta, PagerDuty, Accelo, Autotask, Connectwise Manage, and Bitdefender.

NinjaOne also provides its own API for clients to use, enabling further customization and integration with third-party tools.

NinjaOne offers a flexible pricing model that appeals to various business sizes. Users appreciate the balance between cost and features, noting that the pricing aligns well with the value provided. The platform uses per-device pricing, which accommodates both small and large teams. A free trial is also available, allowing your team to evaluate the software before committing to a purchase.

While NinjaOne does not list full pricing details on its website, here’s what you can expect: 

• Pricing ranging from $1.50 per month (10,000 endpoints) up to $3.75 per month (fewer than 50 endpoints). 
• Volume discounts based on number of endpoints and add-ons.
• Regular monthly and quarterly promotions.