25 Best Outbound Call Center Software In 2023

CloudTalk is a cloud-based call center software that helps remote teams deliver faster and more relevant service.

Why I picked CloudTalk: This platform stands out because it allows your business to manage its call center operations from anywhere in the world. CloudTalk offers enterprise-grade capabilities that are perfect for remote teams with unique requirements. These functions include developer support, custom reporting, and a service-level agreement.

CloudTalk works well for medium-sized and large enterprises needing a solution to reach more prospects and convert leads. With CloudTalk, you can buy new call center phone numbers in over 140 countries. The platform also provides several customizable features, making it an excellent choice if you need high control over your call center.

CloudTalk Standout Features and Integrations

Features include number porting, toll-free numbers, call recording, call queuing, voicemail, SMS and text messaging, conference calls, call flow designer, automated call distribution, call tagging, warm transfer, a real-time dashboard, and call monitoring.

Integrations include Zendesk, HubSpot, Salesforce, Pipedrive, Zapier, Zoho CRM, Microsoft Dynamics 365, Copper, ActiveCampaign, Freshsales, Gorgias, LiveAgent, Front, Intercom, Help Scout, and Salesloft.

Ringover helps growing businesses scale their teams and phone systems using a full-featured toolset.

Why I picked Ringover: The system is strictly a business phone solution that can integrate with your current and future systems as your business grows. Ringover has an extensive list of pre-built integrations, so you can pick out the ones you need when adding new systems. If you can’t find an integration, you can speak with Ringover’s team and request a specific integration.

Ringover is suitable for small and medium businesses that need a platform that provides standard communication capabilities. Your agents can use Ringover using a mobile or web app that allows them to work from anywhere. You can enhance your global outreach using the platform’s international virtual phone numbers instantly activated from your dashboard.

Ringover Standout Features and Integrations

Features include international numbers, VoIP phone, voicemail drops, unlimited calls, voicemail campaigns, smart routing, interactive voice response, preferred agent routing, conference calls, and instant messaging.

Integrations include Salesforce, HubSpot, Zoho CRM, Microsoft Teams, ActiveCampaign, Copper, DigitalOcean, Freshsales, Gong, Google Workspace, Intercom, Pipedrive, Slack, and Zapier.

Aircall can help support teams transform interaction experiences with a traditional outbound call center toolset.

Why I picked Aircall: This outbound call center software provides an almost complete solution that will help your business manage outgoing calls. Aircall is a cloud-based solution that provides the features you would normally find in a traditional call center. It works on desktop and mobile devices, making it an excellent choice for remote workers and in-house teams. Aircall offers the tools you would traditionally expect from outbound call center software, such as advanced routing, a power dialer, and warm transfer capabilities.

Aircall works best for sales and support teams working in small-to-medium businesses. With the call whispering feature, you and your management team can advise your agents while they’re on a call with customers. This is an excellent feature for helping your agents enhance your customers’ experience and train your team members. Aircall also provides analytics so you can oversee your team member’s performance, either as a group or individually.

Aircall Standout Features and Integrations

Features include toll-free and international numbers, call conference tools, voicemail, call routing, phone extensions, interactive voice response, virtual call center, SMS business text messaging, warm transfers, call commenting and assignment, and queue callback.

Integrations include ActiveCampaign, Hiver, Odoo CRM, BigCommerce, Copper, Datagrail, Freshdesk, HubSpot, Intercom, monday.com, Pipedrive, and Zapier.

Ameyo helps businesses manage outbound call campaigns and agents to thrive in their industry.

Why I picked Ameyo: The software allows you and your supervisors and team leaders to manage outbound campaigns and agents. When using Ameyo, you can monitor your agents’ activities and performance in real-time. You and your team managers can make data-driven decisions based on vital information such as call summaries, performance reports, and customer summary dashboards. Ameyo will also help you stay ready to monitor remote agents with device health dashboards.

Ameyo is suitable for larger enterprises seeking an omnichannel contact center solution. The platform will provide robust outbound call center software that helps you engage with customers and easily switch between contact channels. To remain consistent, Ameyo will retain the content of your agents’ conversations when changing contact channels, whether on voice, email, or social media.

Ameyo Standout Features and Integrations

Features include an autodialer, number masking, click-to-call, predictive dialer, customer information display, automated agent assignment, real-time reporting, campaign management, bulk messaging, and call recording.

Integrations include Freshdesk, Zendesk, Zoho CRM, Kapture, Microsoft Dynamic 365, Lead Squared, Zoho Desk, Freshsales, Salesforce, and SmartBots.

JustCall brings an online, cloud-based contact center as a service system to your agents.

Why I picked JustCall: The platform is a futuristic contact center as a service tool that’s built for outbound teams to facilitate straightforward communications with people in other parts of the world. JustCall provides powerful features that are perfect for remote teams and allow your business to scale while reducing operating costs. The software provides businesses with several call center solutions and cutting-edge capabilities to enable you to position your agents to get bigger wins.

JustCall works well for any sized company that needs a virtual outbound call center for their sales and support teams. It works with many of the popular CRM platforms, which will allow you to record calls and crucial details in your software. You can also embed JustCall in your CRM and make and receive calls directly from the platform.

JustCall Standout Features and Integrations

Features include auto-dialers, toll-free numbers, automated text messaging, call recording, custom numbers, caller Id, call forwarding, call center analytics, call monitoring, call whispering, phone number sharing, cold transfers, and voicemail transcriptions.

Integrations include Salesforce, HubSpot, Zapier, Pipedrive, Copper, Zoho CRM, Zendesk, Front, Outreach, Freshdesk, Slack, Intercom, Agile CRM, ActiveCampaign, Ontraport, and Aircall.

Five9 provides outbound call center software that enables agents to engage with customers and create effective relationships.

Why I picked Five9: The software is an all-in-one outbound contact center solution that meets the needs of your business. Five9 allows your agents to work from anywhere and is completely customizable to allow you to launch a complete sales call center. It delivers clear voice calls and provides robust security features.

Five9 works well for small, medium, and large-sized businesses looking for a cloud-based outbound calling center solution. To get started, all your agents need is a headset and internet - no maintenance costs or hardware investments are necessary. When using Five9, you can get started in a matter of days.

Five9 Standout Features and Integrations

Features include collaborative intelligence, practical artificial intelligence, workforce optimization, call recording, autodialer, lead management, call logging, power dialer, reporting and analytics, and call archiving.

Integrations include Freshdesk, NetSuite, LumenVox, Zendesk, Salesforce, Microsoft Dynamics 365, Fuze, Gong, ServiceNow, Sugar Sell, Chatdesk, Mindful, MindTouch, and ValidSoft.

RingCentral helps keep your call center efficient and effective by providing tools to support your robust needs.

Why I picked RingCentral: If your call center has robust needs, RingCentral provides a flexible cloud-based phone platform that supports desktop and mobile agents. The tool’s omnichannel capabilities allow your customer to decide how to engage with your agents and your managers to choose how to manage your teams. When using RingCentral, there’s a lot less for you to worry about because it eliminates many outbound call center challenges.

RingCentral is best suited for businesses that have a dedicated outbound call center team. The platform will enhance your outbound call practice by providing predictive dialers, omnichannel routing, agent scripting, and more vital outreach features. RingCentral is safe, secure, and reliable, with a guaranteed 99.99% uptime.

RingCentral Standout Features and Integrations

Features include a cloud VoIP, auto-attendant, virtual extensions, local and toll-free numbers, answering rules, call logging, call monitoring, automatic call recording, searchable account history, team collaboration tools, and business messaging.

Integrations include Freshservice, 1CRM, Zendesk, Microsoft 365, Google Analytics, Zapier, HubSpot Marketing Hub, Wufoo, Campaign Monitor, Solvemate, Salesforce Essentials, and Inbenta.

Novocall helps businesses automate manual phone number dialing to make outbound outreach campaigns more efficient.

Why I picked Novocall: This platform provides an effective outbound auto-dialer that automatically calls phone numbers from a list. When using Novocall, your teams can make a large number of phone calls and reach a lot of leads. When someone answers the phone, the auto-dialer connects your agent to a live person.

Novocall is an excellent choice for businesses of any size that need a suite of call-related features. These features include establishing a virtual outbound call center from anywhere. Novocall will capture call feedback to give you and your sales managers insights on how your agents can improve their sales strategies.

Novocall Standout Features and Integrations

Features include call recording, performance insights, call journey visualizations, auto dialer, call blast, call list management, phone number verification, caller ID display, call attributes, campaign tracking, and local and virtual numbers.

Integrations include HubSpot, Salesforce, Google Analytics, Slack, Webhooks, Microsoft Teams, Zapier, Pabbly, Integrately, Flock, and Easyflow.

ReadyMode is a cloud-based outbound call center software that helps businesses create scripts with dynamically generated data embedded in each script.

Why I picked ReadyMode: This platform includes multiple scripts you can customize and use to guide your agents through various types of calls. You can modify these scripts in ReadyMode or connect the data to CRM fields. The platform can restrict script display to only show on specific campaigns or to certain agents. You and your managers can change your scripts’ appearance by adding links, formatting, and images.

ReadyMode is an excellent choice for any sized business with varying call center sizes. The platform is an all-in-one CRM and VoIP tool that will empower your outbound call center to perform campaigns, increase leads, and close more deals. ReadyMode helps you automatically prioritize your outbound calling lists and organize leads to match your workflow processes via custom queues, dispositions, and lead targeting based on their status and custom criteria.

ReadyMode Standout Features and Integrations

Features include speed configuration, built-in dialer and webphone, do-not-call lists, caller-id proximity matching, call recording, agent and dial list prioritization, inbound agent intercept, dynamic scripts, conference calling, and automated tasks.

Integrations include Keap, Zoho, ClickSend, ActiveCampaign, Salesforce, HubSpot, Mailchimp, Zapier, Gong, Lead Sherpa, Pipedrive, Dropbox, and Adobe Sign.

Zoho Desk provides businesses with a help desk solution that also includes powerful outbound call center capabilities.

Why I picked Zoho Desk: The native integration between Zoho’s help desk features and contact center capabilities can provide excellent synergy between customer service and sales departments. For example, Zoho Desk creates a new ticket for each message when a lead leaves a voicemail. Afterward, it’s a straightforward process for your agents to manage and respond to customers.

Zoho Desk works well for any sized business that needs help managing customer interactions and support operations. The software’s telephony capabilities include call forwarding and routing, which are helpful for providing support to your customers over the phone. Zoho Desk’s analytics and reporting tools will help your teams identify customer interaction patterns, so they will better understand your customers’ needs.

Zoho Desk Standout Features and Integrations

Features include ticket management, self-service, agent productivity tools, process automation, insights and impact, omnichannel communication, ticket auto-tagging, sentiment analysis, conversation guidance, and ticket assignment.

Integrations include Twilio, RingCentral, Jira, Slack, Salesforce, Trello, Microsoft Teams, Zapier, Intercom, Mailchimp, HubSpot, Pipedrive, Asana, Clearbit, and Constant Contact.