If you work in an outbound call center, you know that it can be a complicated job. You have to keep track of multiple conversations a day, ensuring that the customer on the end of the line is satisfied and trying to extract as many insights as you can from your conversations.
Outbound call center software can help you organize your conversations, monitor your calls, and compile data so that you can focus on creating the most customer satisfaction possible. Outbound calling software can help increase agent performance, conversion rates from potential customers, and overall sales and revenue growth. Plus, it gets rid of manual dialing.
In this article, I have compiled a list of the best outbound call center software on the market, including descriptions of each tool's features, its pros and cons, and even a screenshot to give you an idea of the user interface so that you can find the best software solution for your team.
What is Outbound Call Center Software?
The specific function of outbound call center software is to facilitate communications with customers by using different methods such as phone call conversations, text messaging, and social media.
Outbound call center tools can automate dialing, organize calling lists, and track call outcomes, including through call monitoring and recording capabilities. Outbound call center software also often offers features like auto-dialing, call scripting, and call disposition tracking, which streamline agent workflows and reduce manual effort.
Call center agents commonly use this software for market research, sales prospecting, customer surveys, appointment setting, and customer surveys.
CloudTalk is a cloud-based call center software that helps remote teams deliver faster and more relevant service.
Why I picked CloudTalk: This platform stands out because it allows your business to manage its call center operations from anywhere in the world. CloudTalk offers enterprise-grade capabilities that are perfect for remote teams with unique requirements. These functions include developer support, custom reporting, and a service-level agreement.
CloudTalk works well for medium-sized and large enterprises needing a solution to reach more prospects and convert leads. With CloudTalk, you can buy new call center phone numbers in over 140 countries. The platform also provides several customizable features, making it an excellent choice if you need high control over your call center.
CloudTalk Standout Features and Integrations
Features include number porting, toll-free numbers, call recording, call queuing, voicemail, SMS and text messaging, conference calls, call flow designer, automated call distribution, call tagging, warm transfer, a real-time dashboard, and call monitoring.
Integrations include Zendesk, HubSpot, Salesforce, Pipedrive, Zapier, Zoho CRM, Microsoft Dynamics 365, Copper, ActiveCampaign, Freshsales, Gorgias, LiveAgent, Front, Intercom, Help Scout, and Salesloft.
- User-friendly interface.
- Easily manages workloads.
- Highly efficient call routing.
- Some phone numbers aren’t valid.
- Needs more onboarding support.
Ringover helps growing businesses scale their teams and phone systems using a full-featured toolset.
Why I picked Ringover: The system is strictly a business phone solution that can integrate with your current and future systems as your business grows. Ringover has an extensive list of pre-built integrations, so you can pick out the ones you need when adding new systems. If you can’t find an integration, you can speak with Ringover’s team and request a specific integration.
Ringover is suitable for small and medium businesses that need a platform that provides standard communication capabilities. Your agents can use Ringover using a mobile or web app that allows them to work from anywhere. You can enhance your global outreach using the platform’s international virtual phone numbers instantly activated from your dashboard.
Ringover Standout Features and Integrations
Features include international numbers, VoIP phone, voicemail drops, unlimited calls, voicemail campaigns, smart routing, interactive voice response, preferred agent routing, conference calls, and instant messaging.
Integrations include Salesforce, HubSpot, Zoho CRM, Microsoft Teams, ActiveCampaign, Copper, DigitalOcean, Freshsales, Gong, Google Workspace, Intercom, Pipedrive, Slack, and Zapier.
- Adaptable capabilities.
- Excellent recording features.
- Efficient management analysis tools.
- The app crashes sometimes.
- Requires specific equipment for best quality.
Aircall can help support teams transform interaction experiences with a traditional outbound call center toolset.
Why I picked Aircall: This outbound call center software provides an almost complete solution that will help your business manage outgoing calls. Aircall is a cloud-based solution that provides the features you would normally find in a traditional call center. It works on desktop and mobile devices, making it an excellent choice for remote workers and in-house teams. Aircall offers the tools you would traditionally expect from outbound call center software, such as advanced routing, a power dialer, and warm transfer capabilities.
Aircall works best for sales and support teams working in small-to-medium businesses. With the call whispering feature, you and your management team can advise your agents while they’re on a call with customers. This is an excellent feature for helping your agents enhance your customers’ experience and train your team members. Aircall also provides analytics so you can oversee your team member’s performance, either as a group or individually.
Aircall Standout Features and Integrations
Features include toll-free and international numbers, call conference tools, voicemail, call routing, phone extensions, interactive voice response, virtual call center, SMS business text messaging, warm transfers, call commenting and assignment, and queue callback.
Integrations include ActiveCampaign, Hiver, Odoo CRM, BigCommerce, Copper, Datagrail, Freshdesk, HubSpot, Intercom, monday.com, Pipedrive, and Zapier.
- Provides deep communication insights.
- Easy to learn.
- Fantastic audio quality.
- It can log users out.
- Customer service needs improvement.
Ameyo helps businesses manage outbound call campaigns and agents to thrive in their industry.
Why I picked Ameyo: The software allows you and your supervisors and team leaders to manage outbound campaigns and agents. When using Ameyo, you can monitor your agents’ activities and performance in real-time. You and your team managers can make data-driven decisions based on vital information such as call summaries, performance reports, and customer summary dashboards. Ameyo will also help you stay ready to monitor remote agents with device health dashboards.
Ameyo is suitable for larger enterprises seeking an omnichannel contact center solution. The platform will provide robust outbound call center software that helps you engage with customers and easily switch between contact channels. To remain consistent, Ameyo will retain the content of your agents’ conversations when changing contact channels, whether on voice, email, or social media.
Ameyo Standout Features and Integrations
Features include an autodialer, number masking, click-to-call, predictive dialer, customer information display, automated agent assignment, real-time reporting, campaign management, bulk messaging, and call recording.
Integrations include Freshdesk, Zendesk, Zoho CRM, Kapture, Microsoft Dynamic 365, Lead Squared, Zoho Desk, Freshsales, Salesforce, and SmartBots.
- Straightforward and user-friendly.
- Excellent campaign selection features.
- Simple call connections.
- Complex report generation.
- Takes a long time to resolve issues.
JustCall brings an online, cloud-based contact center as a service system to your agents.
Why I picked JustCall: The platform is a futuristic contact center as a service tool that’s built for outbound teams to facilitate straightforward communications with people in other parts of the world. JustCall provides powerful features that are perfect for remote teams and allow your business to scale while reducing operating costs. The software provides businesses with several call center solutions and cutting-edge capabilities to enable you to position your agents to get bigger wins.
JustCall works well for any sized company that needs a virtual outbound call center for their sales and support teams. It works with many of the popular CRM platforms, which will allow you to record calls and crucial details in your software. You can also embed JustCall in your CRM and make and receive calls directly from the platform.
JustCall Standout Features and Integrations
Features include auto-dialers, toll-free numbers, automated text messaging, call recording, custom numbers, caller Id, call forwarding, call center analytics, call monitoring, call whispering, phone number sharing, cold transfers, and voicemail transcriptions.
Integrations include Salesforce, HubSpot, Zapier, Pipedrive, Copper, Zoho CRM, Zendesk, Front, Outreach, Freshdesk, Slack, Intercom, Agile CRM, ActiveCampaign, Ontraport, and Aircall.
- Integrates with top CRMs.
- Excellent customer support team.
- Advanced features are easily configurable.
- It can drop calls.
- The dashboard needs to be simplified.
Five9 provides outbound call center software that enables agents to engage with customers and create effective relationships.
Why I picked Five9: The software is an all-in-one outbound contact center solution that meets the needs of your business. Five9 allows your agents to work from anywhere and is completely customizable to allow you to launch a complete sales call center. It delivers clear voice calls and provides robust security features.
Five9 works well for small, medium, and large-sized businesses looking for a cloud-based outbound calling center solution. To get started, all your agents need is a headset and internet - no maintenance costs or hardware investments are necessary. When using Five9, you can get started in a matter of days.
Five9 Standout Features and Integrations
Features include collaborative intelligence, practical artificial intelligence, workforce optimization, call recording, autodialer, lead management, call logging, power dialer, reporting and analytics, and call archiving.
Integrations include Freshdesk, NetSuite, LumenVox, Zendesk, Salesforce, Microsoft Dynamics 365, Fuze, Gong, ServiceNow, Sugar Sell, Chatdesk, Mindful, MindTouch, and ValidSoft.
- Excellent whisper mode capabilities.
- Easy to learn.
- Significant flexibility and stability.
- Some integrations aren’t efficient.
- It can be slow.
RingCentral helps keep your call center efficient and effective by providing tools to support your robust needs.
Why I picked RingCentral: If your call center has robust needs, RingCentral provides a flexible cloud-based phone platform that supports desktop and mobile agents. The tool’s omnichannel capabilities allow your customer to decide how to engage with your agents and your managers to choose how to manage your teams. When using RingCentral, there’s a lot less for you to worry about because it eliminates many outbound call center challenges.
RingCentral is best suited for businesses that have a dedicated outbound call center team. The platform will enhance your outbound call practice by providing predictive dialers, omnichannel routing, agent scripting, and more vital outreach features. RingCentral is safe, secure, and reliable, with a guaranteed 99.99% uptime.
RingCentral Standout Features and Integrations
Features include a cloud VoIP, auto-attendant, virtual extensions, local and toll-free numbers, answering rules, call logging, call monitoring, automatic call recording, searchable account history, team collaboration tools, and business messaging.
Integrations include Freshservice, 1CRM, Zendesk, Microsoft 365, Google Analytics, Zapier, HubSpot Marketing Hub, Wufoo, Campaign Monitor, Solvemate, Salesforce Essentials, and Inbenta.
- Excellent call recording capabilities.
- Simple to use calling tool.
- Clean user interface.
- It can drop calls sometimes.
- Customer support needs improvement.
Novocall helps businesses automate manual phone number dialing to make outbound outreach campaigns more efficient.
Why I picked Novocall: This platform provides an effective outbound auto-dialer that automatically calls phone numbers from a list. When using Novocall, your teams can make a large number of phone calls and reach a lot of leads. When someone answers the phone, the auto-dialer connects your agent to a live person.
Novocall is an excellent choice for businesses of any size that need a suite of call-related features. These features include establishing a virtual outbound call center from anywhere. Novocall will capture call feedback to give you and your sales managers insights on how your agents can improve their sales strategies.
Novocall Standout Features and Integrations
Features include call recording, performance insights, call journey visualizations, auto dialer, call blast, call list management, phone number verification, caller ID display, call attributes, campaign tracking, and local and virtual numbers.
Integrations include HubSpot, Salesforce, Google Analytics, Slack, Webhooks, Microsoft Teams, Zapier, Pabbly, Integrately, Flock, and Easyflow.
- Regular platform updates.
- Easy-to-use interface.
- Straightforward call management experience.
- Setting up alerts is complex.
- Slow customer service.
ReadyMode is a cloud-based outbound call center software that helps businesses create scripts with dynamically generated data embedded in each script.
Why I picked ReadyMode: This platform includes multiple scripts you can customize and use to guide your agents through various types of calls. You can modify these scripts in ReadyMode or connect the data to CRM fields. The platform can restrict script display to only show on specific campaigns or to certain agents. You and your managers can change your scripts’ appearance by adding links, formatting, and images.
ReadyMode is an excellent choice for any sized business with varying call center sizes. The platform is an all-in-one CRM and VoIP tool that will empower your outbound call center to perform campaigns, increase leads, and close more deals. ReadyMode helps you automatically prioritize your outbound calling lists and organize leads to match your workflow processes via custom queues, dispositions, and lead targeting based on their status and custom criteria.
ReadyMode Standout Features and Integrations
Features include speed configuration, built-in dialer and webphone, do-not-call lists, caller-id proximity matching, call recording, agent and dial list prioritization, inbound agent intercept, dynamic scripts, conference calling, and automated tasks.
Integrations include Keap, Zoho, ClickSend, ActiveCampaign, Salesforce, HubSpot, Mailchimp, Zapier, Gong, Lead Sherpa, Pipedrive, Dropbox, and Adobe Sign.
- Powerful and easy to understand.
- Adaptable to your industry.
- It’s extremely customizable.
- Set up can seem confusing.
- The user interface is complex.
Zoho Desk provides businesses with a help desk solution that also includes powerful outbound call center capabilities.
Why I picked Zoho Desk: The native integration between Zoho’s help desk features and contact center capabilities can provide excellent synergy between customer service and sales departments. For example, Zoho Desk creates a new ticket for each message when a lead leaves a voicemail. Afterward, it’s a straightforward process for your agents to manage and respond to customers.
Zoho Desk works well for any sized business that needs help managing customer interactions and support operations. The software’s telephony capabilities include call forwarding and routing, which are helpful for providing support to your customers over the phone. Zoho Desk’s analytics and reporting tools will help your teams identify customer interaction patterns, so they will better understand your customers’ needs.
Zoho Desk Standout Features and Integrations
Features include ticket management, self-service, agent productivity tools, process automation, insights and impact, omnichannel communication, ticket auto-tagging, sentiment analysis, conversation guidance, and ticket assignment.
Integrations include Twilio, RingCentral, Jira, Slack, Salesforce, Trello, Microsoft Teams, Zapier, Intercom, Mailchimp, HubSpot, Pipedrive, Asana, Clearbit, and Constant Contact.
- User-friendly and intuitive.
- Easy to navigate.
- Responsive customer support team.
- Limited reporting and analytics.
- Not very flexible.
Best for remote call teams
14-day free trial
|From $25/user/month (billed annually)||Website|
Best for growing companies
7-day free trial
Best traditional outbound call center
7-day free trial
|From $30/user/month (billed annually)||Website|
Best for agent management
|Pricing upon request||Website|
Best call center as a service software
14-day free trial
Best all-in-one outbound call center solution
Free demo available
|From $149/month; Custom plans are also available||Website|
Best for robust needs
Free demo + free trial available
Best outbound dialer
7-day free trial
Best for dynamic scripts
|Plans start at $150/license/month for up to nine agents||Website|
Best for help desk tools
Freemium version + 15-day free trial of paid plans available
|Plans start at $7/month||Website|
Best for omnichannel communications
Best for CRM integrations
Best for enhancing customer experiences with AI
Best for automatic call distribution
Best VoIP call center solution.
Best cloud-based outbound call center software.
Best for scaling outbound call centers.
Best for lead management.
Best for outreach campaigns.
- Salesforce Sales Dialer
Best for calling within Salesforce.
Best for small sales teams
Best for team collaboration.
- Twilio Flex
Best flexible call center software.
Best unified conversation views
Best for speech analysis
Perhaps you're wondering how I selected the best outbound call center software for this list? To build this top 10 list, I evaluated and compared a wide range of outbound call center software with positive user ratings.
After determining my long list of top choices, I further honed my list by using the selection criteria below to see how each platform stacked up against the next one. I also drew on my years of CX experience to pinpoint the features that add a lot of value.
If you have general questions about outbound call center strategy or how to pick the best outbound call center software for your organization, take a look at our frequently asked questions section below.
Here’s a short summary of the main selection and evaluation criteria I used to develop my list of the best outbound call center software for this article:
It’s important to ensure the outbound call center software you’re using will improve your agents’ experience when using it. User-friendly software will help your teams operate your business smoothly. I look for software that’s easy to navigate and will help your teams deliver the best possible experience when speaking with customers and leads.
An outbound call center’s automation capability can make it easier for your agents to handle calls instead of focusing on mundane tasks. I look for platforms with multiple automations that will handle different aspects of your call center operations. There are multiple functions these automations can manage. For example, a platform’s interactive voice response will automatically collect relevant customer information and pass it along to your agent so the customer doesn’t repeat themselves.
Your contact center software should be compatible with your existing systems and integrate with other tools as needed, like CRM integration. These integrations will allow your systems to share vital data, such as customer or lead information, so your teams don’t have to search for them. I look for software with built-in integration capabilities or an API that allows custom connections to help streamline your processes and eliminate human error.
The cloud-based call center vendor should provide different pricing options so you can find a package that gives you the things you need. I look for vendors that provide transparent pricing options, including free trials or free forever subscription tiers. I measure total pricing package against what key features they offer, looking for things like interactive voice response (IVR), chatbots, call queuing, predictive dialing, and skills-based routing. "Cheap" plans that don't cover the basics will not be considered here.
What are the Key Features of Outbound Call Center Software?
What Other Customer Experience Resources Do I Need?
How do I manage outbound calls?
Choosing the Right Tool is Your Call
Finding the best outbound call center software for your business can be a challenging task. Doing your research and considering your specific needs is crucial before making a decision. It can be tempting to choose the option with the most features, but this can be costly. So, remember to choose the solution that best fits your needs.
Every business can benefit from software like the above mentioned platforms to enhance customer experiences. If you need more advice or tool suggestions, sign up for our newsletter. Whether you’re a small startup or a large enterprise, you can get advice and software suggestions that will benefit your business directly in your inbox.