Best Outbound Call Center Software Shortlist
Here are the top 10 outbound call center software I’d like to highlight out of the 25 I cover in this article:
What is Outbound Call Center Software?
The specific function of outbound call center software is to facilitate communications with customers by using different methods such as phone call conversations, text messaging, and social media. Agents commonly use this software for market research, sales prospecting, customer surveys, appointment setting, and customer surveys.
How I Selected the Best Outbound Call Center Software
Perhaps you're wondering how I selected the best outbound call center software for this list? To build this top 10 list, I evaluated and compared a wide range of outbound call center software with positive user ratings.
After determining my long list of top choices, I further honed my list by using the selection criteria below to see how each platform stacked up against the next one. I also drew on my years of CX experience to pinpoint the features that add a lot of value.
If you have general questions about outbound call center strategy or how to pick the best outbound call center software for your organization, take a look at our frequently asked questions section below. Or, you can skip directly to my detailed software summaries, if that's what you need the most.
Selection Criteria
Here’s a short summary of the main selection and evaluation criteria I used to develop my list of the best outbound call center software for this article:
User-Friendly:
It’s important to ensure the outbound call center software you’re using will improve your agents’ experience when using it. User-friendly software will help your teams operate your business smoothly. I look for software that’s easy to navigate and will help your teams deliver the best possible experience when speaking with customers and leads.
Automations:
An outbound call center’s automation capability can make it easier for your agents to handle calls instead of focusing on mundane tasks. I look for platforms with multiple automations that will handle different aspects of your call center operations. There are multiple functions these automations can manage. For example, a platform’s interactive voice response will automatically collect relevant customer information and pass it along to your agent so the customer doesn’t repeat themselves.
Software Integrations:
Your contact center software should be compatible with your existing systems and integrate with other tools as needed, like CRM integration. These integrations will allow your systems to share vital data, such as customer or lead information, so your teams don’t have to search for them. I look for software with built-in integration capabilities or an API that allows custom connections to help streamline your processes and eliminate human error.
Pricing:
The cloud-based call center vendor should provide different pricing options so you can find a package that gives you the things you need. I look for vendors that provide transparent pricing options, including free trials or free forever subscription tiers. I measure total pricing package against what key features they offer, looking for things like interactive voice response (IVR), chatbots, call queuing, predictive dialing, and skills-based routing. "Cheap" plans that don't cover the basics will not be considered here.
Overviews Of The 25 Best Outbound Call Center Software
You can use the simple overviews of each tool below to understand how each tool stands out from other outbound call center software.
Ringover
Best for growing companies
Ringover helps growing businesses scale their teams and phone systems using a full-featured toolset.
Why I picked Ringover: The system is strictly a business phone solution that can integrate with your current and future systems as your business grows. Ringover has an extensive list of pre-built integrations, so you can pick out the ones you need when adding new systems. If you can’t find an integration, you can speak with Ringover’s team and request a specific integration.
Ringover is suitable for small and medium businesses that need a platform that provides standard communication capabilities. Your agents can use Ringover using a mobile or web app that allows them to work from anywhere. You can enhance your global outreach using the platform’s international virtual phone numbers instantly activated from your dashboard.
Ringover Standout Features and Integrations
Features include international numbers, VoIP phone, voicemail drops, unlimited calls, voicemail campaigns, smart routing, interactive voice response, preferred agent routing, conference calls, and instant messaging.
Integrations include Salesforce, HubSpot, Zoho CRM, Microsoft Teams, ActiveCampaign, Copper, DigitalOcean, Freshsales, Gong, Google Workspace, Intercom, Pipedrive, Slack, and Zapier.
Pros
- Efficient management analysis tools.
- Excellent recording features.
- Adaptable capabilities.
Cons
- Requires specific equipment for best quality.
- The app crashes sometimes.
Aircall
Best traditional outbound call center
Aircall can help support teams transform interaction experiences with a traditional outbound call center toolset.
Why I picked Aircall: This outbound call center software provides an almost complete solution that will help your business manage outgoing calls. Aircall is a cloud-based solution that provides the features you would normally find in a traditional call center. It works on desktop and mobile devices, making it an excellent choice for remote workers and in-house teams. Aircall offers the tools you would traditionally expect from outbound call center software, such as advanced routing, a power dialer, and warm transfer capabilities.
Aircall works best for sales and support teams working in small-to-medium businesses. With the call whispering feature, you and your management team can advise your agents while they’re on a call with customers. This is an excellent feature for helping your agents enhance your customers’ experience and train your team members. Aircall also provides analytics so you can oversee your team member’s performance, either as a group or individually.
Aircall Standout Features and Integrations
Features include toll-free and international numbers, call conference tools, voicemail, call routing, phone extensions, interactive voice response, virtual call center, SMS business text messaging, warm transfers, call commenting and assignment, and queue callback.
Integrations include ActiveCampaign, Hiver, Odoo CRM, BigCommerce, Copper, Datagrail, Freshdesk, HubSpot, Intercom, monday.com, Pipedrive, and Zapier.
Pros
- Fantastic audio quality.
- Easy to learn.
- Provides deep communication insights.
Cons
- Customer service needs improvement.
- It can log users out.
JustCall
Best call center as a service software
JustCall brings an online, cloud-based contact center as a service system to your agents.
Why I picked JustCall: The platform is a futuristic contact center as a service tool that’s built for outbound teams to facilitate straightforward communications with people in other parts of the world. JustCall provides powerful features that are perfect for remote teams and allow your business to scale while reducing operating costs. The software provides businesses with several call center solutions and cutting-edge capabilities to enable you to position your agents to get bigger wins.
JustCall works well for any sized company that needs a virtual outbound call center for their sales and support teams. It works with many of the popular CRM platforms, which will allow you to record calls and crucial details in your software. You can also embed JustCall in your CRM and make and receive calls directly from the platform.
JustCall Standout Features and Integrations
Features include auto-dialers, toll-free numbers, automated text messaging, call recording, custom numbers, caller Id, call forwarding, call center analytics, call monitoring, call whispering, phone number sharing, cold transfers, and voicemail transcriptions.
Integrations include Salesforce, HubSpot, Zapier, Pipedrive, Copper, Zoho CRM, Zendesk, Front, Outreach, Freshdesk, Slack, Intercom, Agile CRM, ActiveCampaign, Ontraport, and Aircall.
Pros
- Advanced features are easily configurable.
- Excellent customer support team.
- Integrates with top CRMs.
Cons
- The dashboard needs to be simplified.
- It can drop calls.
Ameyo
Best for agent management
Ameyo helps businesses manage outbound call campaigns and agents to thrive in their industry.
Why I picked Ameyo: The software allows you and your supervisors and team leaders to manage outbound campaigns and agents. When using Ameyo, you can monitor your agents’ activities and performance in real-time. You and your team managers can make data-driven decisions based on vital information such as call summaries, performance reports, and customer summary dashboards. Ameyo will also help you stay ready to monitor remote agents with device health dashboards.
Ameyo is suitable for larger enterprises seeking an omnichannel contact center solution. The platform will provide robust outbound call center software that helps you engage with customers and easily switch between contact channels. To remain consistent, Ameyo will retain the content of your agents’ conversations when changing contact channels, whether on voice, email, or social media.
Ameyo Standout Features and Integrations
Features include an autodialer, number masking, click-to-call, predictive dialer, customer information display, automated agent assignment, real-time reporting, campaign management, bulk messaging, and call recording.
Integrations include Freshdesk, Zendesk, Zoho CRM, Kapture, Microsoft Dynamic 365, Lead Squared, Zoho Desk, Freshsales, Salesforce, and SmartBots.
Pros
- Simple call connections.
- Excellent campaign selection features.
- Straightforward and user-friendly.
Cons
- Takes a long time to resolve issues.
- Complex report generation.
Five9
Best all-in-one outbound call center solution
Five9 provides outbound call center software that enables agents to engage with customers and create effective relationships.
Why I picked Five9: The software is an all-in-one outbound contact center solution that meets the needs of your business. Five9 allows your agents to work from anywhere and is completely customizable to allow you to launch a complete sales call center. It delivers clear voice calls and provides robust security features.
Five9 works well for small, medium, and large-sized businesses looking for a cloud-based outbound calling center solution. To get started, all your agents need is a headset and internet - no maintenance costs or hardware investments are necessary. When using Five9, you can get started in a matter of days.
Five9 Standout Features and Integrations
Features include collaborative intelligence, practical artificial intelligence, workforce optimization, call recording, autodialer, lead management, call logging, power dialer, reporting and analytics, and call archiving.
Integrations include Freshdesk, NetSuite, LumenVox, Zendesk, Salesforce, Microsoft Dynamics 365, Fuze, Gong, ServiceNow, Sugar Sell, Chatdesk, Mindful, MindTouch, and ValidSoft.
Pros
- Significant flexibility and stability.
- Easy to learn.
- Excellent whisper mode capabilities.
Cons
- It can be slow.
- Some integrations aren’t efficient.
RingCentral
Best for robust needs
RingCentral helps keep your call center efficient and effective by providing tools to support your robust needs.
Why I picked RingCentral: If your call center has robust needs, RingCentral provides a flexible cloud-based phone platform that supports desktop and mobile agents. The tool’s omnichannel capabilities allow your customer to decide how to engage with your agents and your managers to choose how to manage your teams. When using RingCentral, there’s a lot less for you to worry about because it eliminates many outbound call center challenges.
RingCentral is best suited for businesses that have a dedicated outbound call center team. The platform will enhance your outbound call practice by providing predictive dialers, omnichannel routing, agent scripting, and more vital outreach features. RingCentral is safe, secure, and reliable, with a guaranteed 99.99% uptime.
RingCentral Standout Features and Integrations
Features include a cloud VoIP, auto-attendant, virtual extensions, local and toll-free numbers, answering rules, call logging, call monitoring, automatic call recording, searchable account history, team collaboration tools, and business messaging.
Integrations include Freshservice, 1CRM, Zendesk, Microsoft 365, Google Analytics, Zapier, HubSpot Marketing Hub, Wufoo, Campaign Monitor, Solvemate, Salesforce Essentials, and Inbenta.
Pros
- Clean user interface.
- Simple to use calling tool.
- Excellent call recording capabilities.
Cons
- Customer support needs improvement.
- It can drop calls sometimes.
Novocall
Best outbound dialer
Novocall helps businesses automate manual phone number dialing to make outbound outreach campaigns more efficient.
Why I picked Novocall: This platform provides an effective outbound auto-dialer that automatically calls phone numbers from a list. When using Novocall, your teams can make a large number of phone calls and reach a lot of leads. When someone answers the phone, the auto-dialer connects your agent to a live person.
Novocall is an excellent choice for businesses of any size that need a suite of call-related features. These features include establishing a virtual outbound call center from anywhere. Novocall will capture call feedback to give you and your sales managers insights on how your agents can improve their sales strategies.
Novocall Standout Features and Integrations
Features include call recording, performance insights, call journey visualizations, auto dialer, call blast, call list management, phone number verification, caller ID display, call attributes, campaign tracking, and local and virtual numbers.
Integrations include HubSpot, Salesforce, Google Analytics, Slack, Webhooks, Microsoft Teams, Zapier, Pabbly, Integrately, Flock, and Easyflow.
Pros
- Straightforward call management experience.
- Easy-to-use interface.
- Regular platform updates.
Cons
- Slow customer service.
- Setting up alerts is complex.
ReadyMode
Best for dynamic scripts
ReadyMode is a cloud-based outbound call center software that helps businesses create scripts with dynamically generated data embedded in each script.
Why I picked ReadyMode: This platform includes multiple scripts you can customize and use to guide your agents through various types of calls. You can modify these scripts in ReadyMode or connect the data to CRM fields. The platform can restrict script display to only show on specific campaigns or to certain agents. You and your managers can change your scripts’ appearance by adding links, formatting, and images.
ReadyMode is an excellent choice for any sized business with varying call center sizes. The platform is an all-in-one CRM and VoIP tool that will empower your outbound call center to perform campaigns, increase leads, and close more deals. ReadyMode helps you automatically prioritize your outbound calling lists and organize leads to match your workflow processes via custom queues, dispositions, and lead targeting based on their status and custom criteria.
ReadyMode Standout Features and Integrations
Features include speed configuration, built-in dialer and webphone, do-not-call lists, caller-id proximity matching, call recording, agent and dial list prioritization, inbound agent intercept, dynamic scripts, conference calling, and automated tasks.
Integrations include Keap, Zoho, ClickSend, ActiveCampaign, Salesforce, HubSpot, Mailchimp, Zapier, Gong, Lead Sherpa, Pipedrive, Dropbox, and Adobe Sign.
Pros
- It’s extremely customizable.
- Adaptable to your industry.
- Powerful and easy to understand.
Cons
- The user interface is complex.
- Set up can seem confusing.
Zoho Desk
Best for help desk tools
Zoho Desk provides businesses with a help desk solution that also includes powerful outbound call center capabilities.
Why I picked Zoho Desk: The native integration between Zoho’s help desk features and contact center capabilities can provide excellent synergy between customer service and sales departments. For example, Zoho Desk creates a new ticket for each message when a lead leaves a voicemail. Afterward, it’s a straightforward process for your agents to manage and respond to customers.
Zoho Desk works well for any sized business that needs help managing customer interactions and support operations. The software’s telephony capabilities include call forwarding and routing, which are helpful for providing support to your customers over the phone. Zoho Desk’s analytics and reporting tools will help your teams identify customer interaction patterns, so they will better understand your customers’ needs.
Zoho Desk Standout Features and Integrations
Features include ticket management, self-service, agent productivity tools, process automation, insights and impact, omnichannel communication, ticket auto-tagging, sentiment analysis, conversation guidance, and ticket assignment.
Integrations include Twilio, RingCentral, Jira, Slack, Salesforce, Trello, Microsoft Teams, Zapier, Intercom, Mailchimp, HubSpot, Pipedrive, Asana, Clearbit, and Constant Contact.
Pros
- Responsive customer support team.
- Easy to navigate.
- User-friendly and intuitive.
Cons
- Not very flexible.
- Limited reporting and analytics.
LiveAgent
Best for omnichannel communications
LiveAgent offers an outbound call center software solution that provides omnichannel communication capabilities to help customers on any channel.
Why I picked LiveAgent: The platform’s cloud call center software is built on the vendor’s help desk platform. The software integrates all communication channels into one environment and is centralized in one place. From there, you can use LiveAgent to communicate with your customers and leads from a communication channel you want to use.
LiveAgent is suitable for any sized business that needs a full-featured outbound call center tool. It’s one of the few tools that doesn’t charge on a per-minute basis. This makes it a cost-effective choice for any growing team.
LiveAgent Standout Features and Integrations
Features include automatic callback, call detail records, call device scheduling, video calls, unlimited call recordings, interactive voice response, softphones, call transfers, internal calls, and call routing.
Integrations include HubSpot, Agile CRM, Salesforce, Close.io, Insightly, SugarCRM, Intercom, Pipedrive, Mailchimp, GetResponse, Asana, monday.com, ProjectManager, ClickUp, and Slack.
Pros
- Flexible call center platform.
- Easy-to-use control panel.
- Excellent customer support options.
Cons
- Knowledgebase needs improvement.
- It can be overwhelming.
The Best Outbound Call Center Software Summary
Tool | Free Option | Price | ||
---|---|---|---|---|
1 | Ringover Best for growing companies | 7-day free trial | From $49/user/month | Visit Website |
2 | Aircall Best traditional outbound call center | 7-day free trial | From $30/user/month | Visit Website |
3 | JustCall Best call center as a service software | 14-day free trial | From $30/user/month | Visit Website |
4 | Ameyo Best for agent management | Free demo | Pricing upon request | Visit Website |
5 | Five9 Best all-in-one outbound call center solution | Free demo | Plans start at $149/month; Custom plans are also available | Visit Website |
6 | RingCentral Best for robust needs | Free demo and free trial available | From $15.99 USD/user/month | Visit Website |
7 | Novocall Best outbound dialer | 7-day free trial | From $49/month | Visit Website |
8 | ReadyMode Best for dynamic scripts | Free demo | Plans start at $150/license/month for up to nine agents | Visit Website |
9 | Zoho Desk Best for help desk tools | Freemium version + 15-day free trial of paid plans available | Plans start at $7/month | Visit Website |
10 | LiveAgent Best for omnichannel communications | 30-day free trial | From $15/agent/month | Visit Website |
Other Options
Here are a few more options that didn’t make the best outbound call center software list:
- CloudTalk
Best for remote call teams
- Zendesk
Best for CRM integrations
- Talkdesk
Best for enhancing customer experiences with AI
- Convoso
Best cloud-based outbound call center software.
- Dialpad
Best for automatic call distribution
- Nextiva
Best VoIP call center solution.
- Freshdesk
Best for scaling outbound call centers.
- Twilio Flex
Best flexible call center software.
- Freshcaller
Best for small sales teams
- Salesforce Sales Dialer
Best for calling within Salesforce.
- Dixa
Best unified conversation views
- VanillaSoft
Best for lead management.
- CallHippo
Best for speech analysis
- CallHub
Best for outreach campaigns.
- Avaya
Best for team collaboration.
People Also Ask
Here are a few popular questions answered for your convenience!
What are the Key Features of Outbound Call Center Software?
What Other Customer Experience Resources Do I Need?
Choosing the Right Tool is Your Call
Finding the best outbound call center software for your business can be a challenging task. Doing your research and considering your specific needs is crucial before making a decision. It can be tempting to choose the option with the most features, but this can be costly. So, remember to choose the solution that best fits your needs.
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