13 Medallia Competitors Picked for 2026 With Top Features and Benefits
Medallia Competitors Shortlist
Here’s my shortlist of Medallia competitors:
A strong Medallia alternative gives your team flexible survey design, advanced analytics, and reliable feedback management—without sacrificing ease of use or integration options. If you’re searching for Medallia competitors, you likely need a platform that matches its customer experience management strengths but fits your unique workflows, and industry requirements while being cost-effective. This list will help you quickly compare the top Medallia alternatives for 2026, so you can find the right solution to capture customer insights, drive improvements in market research, and support your customer experience goals.
What Is Medallia?
Medallia is a survey and experience management software that helps organizations collect, analyze, and act on customer and employee feedback. The platform offers tools for survey creation, real-time insights and analytics, and workflow automation. Medallia is used by customer experience, HR, and operations teams to identify trends, measure satisfaction, and improve service across multiple channels. Its integrations and reporting features support data-driven decision-making for businesses of all sizes.
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Best Medallia Alternatives Summary
This comparison chart summarizes pricing details for my top Medallia alternative selections to help you find the best one for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for industry-specific experience solutions | Free demo available | Pricing upon request | Website | |
| 2 | Best for offline data collection | 10-day free trial + free plan available | From $83/user/month (billed annually) | Website | |
| 3 | Best for integrating feedback with CRM | Free demo available | Pricing upon request | Website | |
| 4 | Best for quick survey creation | Free plan available | From $30/user/month (billed annually) | Website | |
| 5 | Best for customizable survey workflows | 7-day free trial | From $55/user/month | Website | |
| 6 | Best for advanced analytics and reporting | Free demo available | Pricing upon request | Website | |
| 7 | Best for multi-location review management | Free demo available | Pricing upon request | Website | |
| 8 | Best with predictive modeling capabilities | Free demo available | Pricing upon request | Website | |
| 9 | Best for fast customer sentiment tracking | Free plan + free demo available | From $19/month | Website | |
| 10 | Best for website feedback collection | Free 10-day trial available | From $55.99/month | Website |
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SupportYourApp
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Freshdesk
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Hiver
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Medallia Alternatives Reviews
Below are my detailed summaries of the Medallia alternatives that made it onto my shortlist. My reviews offer a detailed look at the features, best use cases, and integrations of each platform to help you find the best one for you.
If your organization needs experience management tailored to your industry, InMoment offers solutions designed for specific verticals like retail, hospitality, and financial services. The platform helps teams collect, analyze, and act on feedback using feedback tools and templates built for the unique challenges of each sector. InMoment is a good fit if you want survey and analytics capabilities that reflect the realities of your industry, not just generic feedback workflows.
Why InMoment Is a Good Medallia Alternative
For teams looking for experience management software that’s built around the needs of their industry, InMoment is a strong Medallia alternative. I picked it because it offers pre-built survey templates, analytics, and reporting tools tailored to sectors like retail, hospitality, and financial services. InMoment’s industry-specific dashboards and benchmarking features help you compare your results against relevant peers, not just generic standards. If you want a solution that reflects the realities and language of your field, InMoment delivers targeted tools that go beyond one-size-fits-all platforms.
InMoment Key Features
I also found several other features in InMoment that can help teams manage and act on customer feedback:
- Active Listening Studio: Build and customize feedback collection workflows using a visual interface.
- Case Management Tools: Assign, track, and resolve customer issues directly within the platform.
- Text Analytics Engine: Analyze open-ended feedback for sentiment, themes, and emerging trends.
- Omnichannel Feedback Collection: Gather input from web, mobile, social media, and in-location touchpoints.
InMoment Integrations
Integrations include Salesforce, Adobe Analytics, HubSpot, Google Analytics, Zendesk, and Slack.
Pros and Cons
Pros:
- Case management tools for closing the loop
- Multi-channel feedback collection options
- Advanced text analytics for open comments
Cons:
- Benchmarking data may not cover all industries
- Reporting customization can require vendor support
When you need to collect survey data in places without reliable internet, QuestionPro offers a dedicated offline mode that keeps your research moving. This platform is a strong fit for field researchers, academic teams, and organizations running in-person events or remote site visits. Unlike Medallia and many other survey tools, QuestionPro lets you capture responses offline and sync them later, so you never lose valuable feedback due to connectivity issues.
Why QuestionPro Is a Good Medallia Alternative
Unlike most survey platforms, QuestionPro is built to support data collection even when you’re completely offline. I picked QuestionPro because its offline survey app lets you gather responses in remote locations, at events, or during fieldwork, then syncs the data once you’re back online. The platform also supports multimedia question types and GPS tagging, which are especially useful for field research and on-site feedback. If you need a Medallia alternative that won’t let connectivity issues interrupt your data collection, QuestionPro is a strong choice.
QuestionPro Key Features
Some other features that make QuestionPro useful for survey and experience management teams include:
- Advanced Survey Logic: Build complex surveys with branching, skip logic, and piping.
- Multilingual Survey Support: Create and distribute surveys in multiple languages to reach diverse audiences.
- Panel Management Tools: Recruit, segment, and manage respondent panels directly within the platform.
- Real-Time Analytics Dashboard: Monitor survey results and key metrics as responses are collected.
QuestionPro Integrations
Integrations include Salesforce, HubSpot, Microsoft Dynamics, Tableau, Slack, Google Analytics, Zapier, Mailchimp, Dropbox, and Marketo.
Pros and Cons
Pros:
- Seamless multi-language survey support
- Closed-loop ticketing for recovery
- Advanced logic and branching options
Cons:
- Limited customization on base plans
- High price for advanced CX modules
If you’re looking to connect customer feedback directly with your CRM data, Gainsight is built for that purpose. This platform is a strong fit for customer success teams and B2B organizations that want to tie survey insights to account health, renewals, and upsell opportunities. Unlike Medallia, Gainsight’s deep CRM integration helps you act on feedback in the context of your full customer lifecycle.
Why Gainsight Is a Good Medallia Alternative
For teams that need to connect survey feedback with CRM data, Gainsight offers a unique advantage. I picked Gainsight because it lets you link customer feedback directly to account records, so you can see survey results alongside renewal dates, product usage, and support history. The platform’s playbooks and automated workflows help you trigger follow-up actions based on feedback within your CRM environment. If you want to make feedback part of your customer health scoring and lifecycle management, Gainsight is a strong Medallia alternative.
Gainsight Key Features
Some other features that make Gainsight valuable for experience management teams include:
- Customer Health Scoring: Track and visualize customer health using customizable metrics and data sources.
- Journey Orchestration: Design and automate customer journeys with personalized touchpoints and triggers.
- In-app Survey Delivery: Collect feedback directly within your product through embedded surveys.
- Churn Risk Alerts: Receive automated notifications when customer behavior signals potential churn.
Gainsight Integrations
Integrations include Salesforce, Slack, Zendesk, Microsoft Dynamics, and SAP.
Pros and Cons
Pros:
- Churn risk alerts notify teams in real time
- Journey orchestration personalizes customer touchpoints
- Automated playbooks guide follow-up actions
Cons:
- Limited support for multi-language survey deployment
- Initial setup requires significant technical resources
If you need to launch surveys quickly without a steep learning curve, SurveyMonkey is a practical choice. It’s well-suited for teams in marketing, HR, or customer experience who want to gather feedback fast and with minimal setup. SurveyMonkey stands out from Medallia by offering ready-made templates and a streamlined survey builder that helps you get started in minutes.
Why SurveyMonkey Is a Good Medallia Alternative
When you need to create and launch surveys quickly, SurveyMonkey offers a clear advantage over Medallia. I picked SurveyMonkey because its template library and guided survey builder let you set up feedback forms in just a few clicks. The platform also includes question banks and pre-built logic, so you can design surveys that fit your needs without starting from scratch. For teams that value speed and simplicity in survey creation, SurveyMonkey is a strong alternative.
SurveyMonkey Key Features
Some other features that make SurveyMonkey useful for experience management teams include:
- Custom Branding: Add your organization’s logo, colors, and themes to surveys for a consistent look.
- Response Quotas: Set limits on the number of responses collected for each survey.
- A/B Testing: Test different survey questions or layouts to see which performs better.
- Multilingual Surveys: Create and distribute surveys in multiple languages to reach a broader audience.
SurveyMonkey Integrations
Integrations include Salesforce, Microsoft Teams, Google Drive, Slack, and Microsoft Power BI.
Pros and Cons
Pros:
- A/B testing for optimizing survey performance
- Response quotas for controlled data collection
- Multilingual survey support for global reach
Cons:
- Branding options are restricted on lower-tier plans
- Survey logic options are less granular
Alchemer is a strong fit for teams that need to design highly customizable survey workflows. It’s especially useful for organizations with complex feedback processes or unique data collection requirements. If you want granular control over survey logic, automation, and integrations, Alchemer offers flexibility that goes beyond what Medallia and many other customer experience management platforms provide.
Why Alchemer Is a Good Medallia Alternative
For teams that need more control over survey design and workflow automation, Alchemer is a strong Medallia alternative. I picked Alchemer because it lets you build complex branching logic, automate survey triggers, and customize respondent journeys in detail. The platform’s workflow tools allow you to set up multi-step processes, approvals, and notifications that adapt to your organization’s needs. If you’re looking for a solution that supports highly tailored feedback collection and process automation, Alchemer stands out for its flexibility.
Alchemer Key Features
In addition to its workflow customization options, Alchemer offers several other features worth noting:
- Advanced Question Types: Access a wide range of question formats, including sliders, rankings, and file uploads.
- Panel Management: Manage and segment respondent panels directly within the platform.
- Data Export Options: Export survey data to formats like CSV, Excel, and SPSS for further analysis.
- White Labeling: Customize surveys with your organization’s branding, including logos and color schemes.
Alchemy Integrations
Integrations include Salesforce, HubSpot, Mailchimp, Microsoft Dynamics, and Shopify.
Pros and Cons
Pros:
- Detailed export options for data analysis
- White labeling for branded survey experiences
- Panel management for targeted respondent groups
Cons:
- No mobile app for survey administration
- Limited built-in analytics compared to Medallia
Qualtrics is a survey and experience management platform designed for teams that need advanced analytics and detailed reporting. It’s a strong fit for organizations in regulated industries or those with complex feedback requirements. If you need to dig deep into customer or employee insights and customize data and feedback analysis, Qualtrics offers tools that go beyond standard survey solutions.
Why Qualtrics Is a Good Medallia Alternative
When you need advanced analytics and reporting, Qualtrics stands out as a strong Medallia alternative. I picked it for its ability to deliver in-depth data analysis through customizable dashboards and robust statistical tools. The platform’s advanced logic and segmentation features let you drill into specific audience segments and uncover actionable insights. If your team relies on detailed reporting to guide decisions, Qualtrics offers the flexibility and depth that many other survey platforms lack.
Qualtrics Key Features
Some other features in Qualtrics can help your team manage feedback and experience data at scale:
- Automated Survey Distribution: Schedule and send surveys automatically across multiple channels, including email, SMS, and web.
- Role-Based Access Controls: Set permissions for different users to manage data security and workflow responsibilities.
- Mobile-Optimized Surveys: Design and deploy surveys that adapt to any device, making it easy for respondents to participate on the go.
- Text Analytics: Analyze open-ended responses using natural language processing to identify trends and sentiment in qualitative feedback.
Qualtrics Integrations
Integrations include Salesforce, Slack, Microsoft Teams, Adobe Analytics, HubSpot, and SAP.
Pros and Cons
Pros:
- Built-in text analytics for open responses
- Real-time dashboard updates for large datasets
- Strong support for multi-language surveys
Cons:
- Some advanced features require additional training
- Limited out-of-the-box industry templates
Managing reviews across multiple business locations can get complicated, and Birdeye is designed to simplify that process. This CX platform is especially useful for franchise operators, retail chains, and service businesses that need to monitor, respond to, and analyze customer feedback from many sites in one place. Unlike Medallia, Birdeye streamlines and centralizes review management and reputation tracking for businesses with a distributed footprint.
Why Birdeye Is a Good Medallia Alternative
If you need to manage customer reviews for multiple locations, Birdeye is purpose-built for that challenge. I picked Birdeye because it lets you monitor, respond to, and analyze reviews from Google, Facebook, and dozens of other sites in a single dashboard, no matter how many locations you have. The platform also offers location-level reporting and automated review requests, so you can track performance and drive new feedback for each site. For businesses with a distributed presence, Birdeye offers review management capabilities that Medallia doesn’t focus on.
Birdeye Key Features
Some other features that make Birdeye useful for experience management teams include:
- Survey Builder: Create and customize surveys to collect direct customer feedback.
- Ticketing System: Convert feedback and reviews into actionable tickets for follow-up.
- Webchat Widget: Add real-time chat to your website to engage visitors and capture leads.
- Automated Response Templates: Use pre-built templates to quickly respond to reviews and messages.
Birdeye Integrations
Integrations include Facebook, Google My Business, Salesforce, QuickBooks, and Zendesk.
Pros and Cons
Pros:
- Survey builder supports branded customer surveys
- Ticketing system links feedback to follow-up
- Real-time webchat widget for customer engagement
Cons:
- No built-in sentiment analysis for survey responses
- Survey logic options are basic compared to peers
Verint stands out for teams that want to use predictive modeling to anticipate customer needs and behaviors. The platform is built for organizations that need to go beyond basic online survey analytics and leverage AI-driven insights to guide decision-making. If you’re looking for experience management software that helps you predict trends and proactively address issues, Verint offers advanced modeling tools that set it apart from Medallia and other options.
Why Verint Is a Good Medallia Alternative
If you want to move beyond traditional survey analysis, Verint’s predictive modeling capabilities make it a strong Medallia alternative. I picked Verint because it uses AI-driven models to forecast customer behaviors and identify emerging trends before they impact your business. The platform’s predictive analytics engine lets you simulate different scenarios and prioritize actions based on likely outcomes. For teams focused on proactive experience management, Verint’s advanced modeling tools offer a level of foresight that’s hard to match.
Verint Key Features
Some other features in Verint can help teams manage and analyze customer experience data more deeply:
- Survey Authoring Tools: Create and customize surveys with a range of question types and logic.
- Role-Based Dashboards: Give different team members access to tailored analytics and reporting views.
- Automated Alerts: Set up notifications for specific feedback patterns or threshold breaches.
- Voice of the Customer Analytics: Analyze customer feedback from multiple channels, including text, voice, and digital interactions.
Verint Integrations
Integrations include Microsoft Dynamics, Salesforce, SAP, Oracle, ServiceNow, Genesys, Avaya, Cisco, Twilio, and Five9.
Pros and Cons
Pros:
- Multi-channel voice of the customer analytics
- Automated alerts for real-time feedback monitoring
- Role-based dashboards for tailored data access
Cons:
- Interface updates may disrupt existing workflows
- Reporting setup can require technical assistance
If you need to capture customer sentiment quickly, Delighted is designed for rapid feedback collection across multiple channels. It’s especially useful for CX teams, product managers, and support leaders who want to monitor satisfaction in real time without complex setup. Delighted stands out from Medallia by offering one-question surveys and instant analytics, making it easy to track trends and respond to customer needs fast.
Why Delighted Is a Good Medallia Alternative
For teams that need to track customer sentiment with minimal delay, Delighted offers a streamlined approach that Medallia doesn’t match. I picked Delighted because it lets you send single-question surveys—like NPS, CSAT, or CES—across email, web, SMS, and more, so you can gather feedback almost instantly. The platform’s real-time dashboard updates as responses come in, making it easy to spot trends and act quickly. If your priority is fast, actionable insight into customer sentiment, Delighted is a strong alternative to more complex solutions.
Delighted Key Features
Some other features that make Delighted useful for experience management teams include:
- Multiple Question Types: Choose from NPS, CSAT, CES, 5-star, and open-ended questions to customize your surveys.
- Automated Survey Scheduling: Set up recurring survey sends to maintain a steady flow of feedback.
- Response Trends Reporting: Visualize changes in customer sentiment over time with built-in trend analysis.
- Team Collaboration Tools: Assign, comment on, and track feedback within your team for coordinated follow-up.
Delighted Integrations
Integrations include Slack, Salesforce, HubSpot, Zendesk, and Microsoft Teams.
Pros and Cons
Pros:
- Response tagging for quick feedback sorting
- Multi-channel distribution covers email, web, SMS
- One-question surveys reduce respondent drop-off
Cons:
- Lacks advanced text analytics tools
- No built-in customer journey mapping
For teams focused on capturing feedback directly from website visitors, Survicate offers targeted survey tools built for digital touchpoints. It’s a strong fit for product managers, UX designers, and marketers who want to understand user behavior and pain points in real time. Unlike Medallia, Survicate specializes in website and in-app surveys that trigger based on user actions, helping you collect actionable insights at the right moment.
Why Survicate Is a Good Medallia Alternative
If your priority is collecting feedback directly from your website, Survicate offers specialized tools that Medallia doesn’t focus on. I picked Survicate because it lets you trigger surveys based on user actions, page visits, or custom events, so you can capture insights at the most relevant moments. The platform also supports in-app surveys and feedback widgets, making it easy to gather input from users while they’re actively engaged. For teams that want to optimize digital experiences through targeted, real-time feedback, Survicate is a strong alternative.
Survicate Key Features
Some other features that make Survicate valuable for experience management teams include:
- Email and Link Surveys: Distribute surveys via email or direct links to reach users outside your website.
- NPS and CSAT Templates: Use pre-built templates for Net Promoter Score and customer satisfaction measurement.
- Response Tagging: Automatically categorize feedback with tags for easier analysis and reporting.
- Slack Integration: Send survey responses directly to Slack channels for real-time team visibility.
Survicate Integrations
Integrations include HubSpot, Intercom, Mailchimp, Slack, Google Analytics, and Shopify.
Pros and Cons
Pros:
- Slack integration for real-time response alerts
- NPS and CSAT templates included
- Response tagging for automated feedback categorization
Cons:
- Reporting options are basic for large enterprises
- No built-in panel management tools
New Product Updates from Survicate
Survicate Introduces Custom Survey Fonts for Better Branding
Survicate introduces custom survey fonts. This update allows users to customize survey typography directly in theme settings for better brand consistency. For more information, visit Survicate’s official site.
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Medallia Competitors Selection Criteria
When selecting the best Medallia alternatives to include in this list, I considered common buyer needs and pain points related to survey and experience management software products, like collecting actionable customer feedback and response rates, and managing multi-channel survey distribution. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Create and distribute surveys
- Collect and analyze customer feedback
- Track customer satisfaction metrics
- Segment and report on survey data
- Automate feedback collection workflows
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- AI-powered sentiment analysis
- Multi-location review management
- Real-time webchat for feedback collection
- Automated ticketing from survey responses
- Customizable survey logic and branching
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive dashboard navigation
- Clean and modern interface design
- Minimal steps to launch a survey
- Clear data visualization tools
- Responsive design for mobile access
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of step-by-step product tours
- Access to training videos and documentation
- Pre-built survey templates
- Live chat or chatbot onboarding support
- Scheduled onboarding webinars
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 live chat or phone support
- Fast response times to inquiries
- Access to a searchable help center
- Dedicated account management
- Community forums for peer support
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Transparent and flexible pricing plans
- Features included at each pricing tier
- No hidden fees or surprise charges
- Discounts for annual billing or volume
- Free trial or demo availability
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Positive feedback on core features
- Reports of reliable system uptime
- Comments on support responsiveness
- User satisfaction with reporting tools
- Feedback on ease of implementation
Why Look For A Medallia Competitor?
While Medallia is a good choice of survey and experience management software, there are a number of reasons why some users seek out alternative solutions. You might be looking for a Medallia alternative because…
- You need more affordable pricing for smaller teams and startups
- You want simpler setup and faster onboarding
- You require native integrations with specific business tools
- You manage reviews across multiple physical locations
- You need advanced survey logic or customization options
- You want a solution with stronger multi-language support
If any of these sound like you, you’ve come to the right place. My list contains several survey and experience management software options that are better suited for teams facing these challenges with Medallia and looking for alternative solutions.
Medallia Key Features
Here are some of the key features of Medallia, to help you contrast and compare what alternative solutions offer:
- Omnichannel survey distribution across web, email, SMS, and mobile
- Real-time customer data and feedback collection
- AI-powered sentiment analysis to identify key drivers of retention
- Customizable dashboards and advanced reporting
- Automated case management and ticketing
- Role-based access controls for large teams
- Integration with CRM and ERP systems
- Closed-loop feedback workflows
- Multi-language survey support to scale your global VoC
- Predictive analytics for customer and employee experience trends