12 Best Call Center Newsletters To Stay Up To Date In 2025
These call center newsletters are a great way to learn from other people who've got their finger on the pulse of current customer service and call center practices. Here's a summary of each newsletter to help you learn who it's for and why it's great.
Best Call Center Newsletters Shortlist
- Call Center Helper — For industry insights and best practices
- ICMI Contact Center Insider — For expert advice and trends
- CCW Digital — For digital transformation and innovation
- CX Network — For customer experience strategies
- Call Center Times' Monthly Newsletters — For monthly industry updates
- CX Today Newsletters — For the latest CX news
- CX Connect Newsletter — For CX updates and insights in Kenya
- SQM Blog — For performance metrics and improvement tips
- Smart Customer Service — For customer service strategies
- Call Center Training Solutions Newsletter — For training resources
- Contact Center World — For global industry news
- Customer Experience Magazine — For CX leadership and trends
Find more details about each newsletter below.
Overview Of The Best Call Center Newsletters
1. Call Center Helper — For industry insights and best practices
Call Center Helper is a comprehensive website for call center professionals to peruse, offering a variety of articles, webinars, tools, and insights related to call center management.
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- Audience: Call center professionals seeking industry insights and best practices
- Newsletter Frequency: Weekly
- Cost: Free
- Subscribe here
Why Subscribe:
The Call Center Helper newsletter is valuable for its comprehensive coverage of call center management topics. It offers exclusive content such as reports, whitepapers, and case studies, providing subscribers with up-to-date industry insights and best practices.
2. ICMI Contact Center Insider — For expert advice and trends
The ICMI Contact Center Insider newsletter provides updates on the latest webinars, industry research, reports, whitepapers, provides expert advice, industry trends, and best practices tailored to enhancing the effectiveness of contact center operations and improving customer service.
- Audience: Contact center professionals seeking expert advice and industry trends
- Newsletter Frequency: Weekly
- Cost: Free
- Subscribe here
Why Subscribe:
The ICMI Contact Center Insider newsletter offers expert advice, industry research, and updates on the latest trends, helping subscribers stay informed and improve their contact center operations. The newsletter is backed by the reputable Informa Tech Division, ensuring high-quality content, insights, and emphasizes the importance of privacy and cookie management.
3. CCW Digital — For digital transformation and innovation
CCW Digital is a leading platform for customer service professionals, offering free content, events, and certification programs.
- Audience: Customer service professionals interested in digital transformation and innovation
- Size: 170,000+ members globally
- Cost: Free
- Subscribe here
Why Subscribe:
The CCW Digital newsletter is essential for customer service professionals focused on digital transformation and innovation. It provides access to a wealth of resources, including market study reports, webinars, and online events, covering topics such as customer experience, performance metrics, agent engagement, and AI in customer experience. Subscribers benefit from insights on AI, automation, agent engagement, and more, helping them stay ahead in the rapidly evolving customer service landscape.
4. CX Network — For customer experience strategies
The CX Network newsletter provides a wide range of content related to customer experience. It covers topics such as artificial intelligence in CX, contact centers, customer data, insights & analytics, customer loyalty, and customer service.
- Audience: Senior-level business executives and customer experience professionals
- Cost: Free
- Subscribe here
Why Subscribe:
The CX Network newsletter offers in-depth insights and case studies from around the world, helping subscribers stay informed about the latest trends and best practices in customer experience. The newsletter offers unparalleled insights into the evolving world of customer experience, featuring expert opinions, case studies, and research-driven strategies. It provides a comprehensive look at how various industries are enhancing their customer interactions and service models to foster loyalty and drive business growth, making it an essential resource for anyone responsible for customer-facing strategies.
5. Call Center Times' Monthly Newsletters — For monthly industry updates
Call Center Times Newsletters provide a variety of services and programs, including articles, classifieds, events, and corporate sponsors, and cover a wide range of topics related to call center management.
- Audience: Call center professionals seeking monthly industry updates
- Size: 4,000+ subscribers
- Newsletter Frequency: Monthly
- Cost: Free
- Subscribe here
Why Subscribe:
Subscribing to Call Center Times' Monthly Newsletters ensures you receive the most current information and practical advice tailored to enhance call center operations. It offers exclusive access to expert analysis and case studies that delve deep into the challenges and innovations within the industry, making it an indispensable tool for optimizing customer service and operational efficiency.
6. CX Today Newsletters — For the latest CX news
CX Today offers a weekly newsletter that provides the latest insights into customer experience, covering topics such as contact center, conversational AI, CRM, data and analytics, voice of the customer, WFO, loyalty management, speech analytics, artificial intelligence and more.
- Audience: Customer experience professionals seeking the latest CX news
- Newsletter Frequency: Weekly
- Cost: Free
- Subscribe here
Why Subscribe:
The CX Today newsletter is essential for customer experience professionals who want to stay updated on the latest CX news and trends. It offers a comprehensive overview of the industry, including insights on AI, automation, and digital transformation. Subscribers benefit from expert advice, event updates, and access to exclusive content, helping them stay ahead in the competitive CX landscape.
7. CX Connect Newsletter - For customer experience professionals in the call center industry
The CX Connect Newsletter is a specialized resource for those involved in managing and improving customer experiences in call centers. It offers insights, trends, and case studies from industry leaders.
- Audience: Customer experience professionals in the call center industry
- Size: 20,000+ subscribers
- Newsletter Frequency: Monthly
- Cost: Free
- Subscribe here
Why Subscribe:
The CX Connect Newsletter is an essential tool for professionals seeking to enhance their call center operations. It provides exclusive access to expert opinions, innovative strategies, and real-world solutions to common challenges in customer experience management. This newsletter is a valuable resource for staying ahead in a rapidly evolving industry, offering both inspiration and practical advice.
8. SQM Blog — For performance metrics and improvement tips
The SQM Blog newsletter provides detailed information about SQM Group's research studies, awards program, and resources to improve call center performance. It offers tips on improving first call resolution and resources for call center customer service.
- Audience: Call center professionals seeking performance metrics and improvement tips
- Size: 500+ leading contact centers
- Newsletter Frequency: Weekly
- Cost: Free
- Subscribe here
Why Subscribe:
The SQM Blog newsletter is a valuable resource for call center professionals looking to improve their performance metrics. It offers practical advice and insights based on extensive research and best practices, helping subscribers enhance their first call resolution, overall customer service, customer support, and employee engagement. Additionally, it keeps readers informed with the latest news in the industry.
9. Smart Customer Service — For customer service strategies
The Smart Customer Service newsletter offers timely and original news, trends, and analysis from the industry, as well as expert advice.
- Audience: Customer service professionals seeking strategies and best practices
- Newsletter Frequency: Weekly
- Cost: Free to qualified subscribers
- Subscribe here
Why Subscribe:
The Smart Customer Service newsletter is essential for customer service professionals looking for strategies and best practices. It provides expert advice, industry trends, and updates on the latest developments in customer service, helping subscribers stay informed and improve their service delivery. It covers topics such as digital-first customer service, contact center transformation with AI and automation, and the top 6 customer experience megatrends for 2024.
10. Call Center Training Solutions Newsletter — For training resources
The Call Center Training Solutions Newsletter provides information about the company's history, training courses, instructional videos, and client testimonials. It offers fully customized training solutions for call center businesses, focusing on improving call quality, increasing metrics, and creating effective coaching systems.
- Audience: Call center professionals seeking training resources
- Newsletter Frequency: Monthly
- Cost: Free
- Subscribe here
Why Subscribe:
The Call Center Training Solutions Newsletter offers insights into customized training solutions, coaching strategies, and best practices for improving call quality and performance metrics. Subscribers benefit from the company's extensive experience and expertise in call center training, helping them enhance their skills and achieve better results.
11. Contact Center World — For global industry news
Contact Center World newsletter offers updates on global industry news, helping subscribers stay informed about the latest developments and trends in the contact center industry.
- Audience: Global contact center professionals
- Cost: Free
- Subscribe here
Why Subscribe:
The Contact Center World newsletter offers updates on industry news, best practices, and events, helping subscribers stay informed about the latest trends and developments It offers a broader perspective on how different markets are advancing in customer service technologies and methodologies.
This newsletter is vital for those who aim to benchmark their operations against global standards and seek to implement cutting-edge solutions to enhance customer interaction and satisfaction.
12. Customer Experience Magazine — For CX leadership and trends
The Customer Experience Magazine newsletter covers a wide range of topics related to customer experience, including podcasts. It offers resources, events, jobs, and reviews to help businesses improve their customer experience and strengthen their leadership team.
- Audience: Customer experience professionals and business leaders
- Size: 30,000+ Community Members
- Subscribe here
Why Subscribe:
The Customer Experience Magazine newsletter offers insights into a wide range of CX topics, including digital transformation, employee experience, and sustainability. It also covers templates, outsourcing, retention strategies, internal communications, and initiatives.
The newsletter distinguishes itself with content that not only covers current trends but also anticipates future developments in CX, offering readers a competitive advantage in crafting impactful customer journeys.
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