24 Best Customer Service Software for Small Business in 2025

Freshdesk offers users two customer service offerings: one is a help desk solution, and the other covers omnichannel support. The helpdesk solution helps your service team categorize and assign support tickets to the proper rep based on expertise or availability. The omnichannel support can help you manage queries efficiently through live chat, e-mail, and social ticketing. Freshdesk’s Agent Collision Detection feature helps to ensure multiple customer service reps don’t work on the same ticket accidentally.

Freshdesk’s built-in phone system allows you to receive calls from customers in over 30 different countries. The phone system has real-time analytics, feedback mechanism, customer and help desk satisfaction reports, and customized reports. This can help you establish call center operations in your business without a full-fledged phone system.

Freshdesk integrates with Zoom, Kanban Board, Shopify, Mailchimp, Slack, and Google Analytics.

Freshdesk’s support desk solution costs from $18/user/month when paying monthly and $15/user/month when paying annually. The support desk solution has a free plan for up to 10 users. Freshdesk’s omnichannel solution costs from $35/user/month when paying monthly and $29/user/month when paying annually. Both solutions offer a 14-day free trial.

Hiver is a modern AI-powered multichannel help desk software designed to make small teams more efficient and powerful. It has the look and feel of your email inbox, with a panel on the left to manage all support channels, like email, live chat, WhatsApp, voice, SMS, and social media. Since the interface is so familiar to most of us, you have to spend no time learning a new tool from scratch. 

With Hiver, you get powerful features suited for fast-moving teams. Every customer query is tracked like a ticket, so your team can assign, follow up, and close issues without losing track of conversations. A built-in knowledge base lets you publish FAQs and troubleshooting guides, giving customers the option to find answers on their own. Collaboration is simple, too. Teammates can share drafts, leave notes, or @mention each other right next to a ticket, without needing to forward emails or switch apps.

What sets Hiver apart is its AI. AI features are embedded at every stage of the customer support process. AI Copilot works alongside agents throughout the workflow, suggesting answers, drafting replies, and fine-tuning the tone so every message is clear and on-brand. AI Agents go a step further, taking care of repetitive tasks like answering FAQs, sending follow-ups, or routing tickets by category and urgency. And with AI Insights, every conversation becomes a source of learning, helping you spot bottlenecks and predict potential issues. 

Hiver’s plans start from $19/user/month when billed annually. They also offer a free forever plan for small businesses and startups. A free trial with all the features is available for 7 days. 

monday Service is a comprehensive platform designed for service operations across various departments, from IT and HR to customer support. By offering solutions for ticket management, multi-channel support, and AI-driven workflows, monday Service helps businesses centralize and optimize their service processes for faster and more effective issue resolution.

For small businesses, monday Service provides valuable tools that make customer service operations more efficient and less resource-intensive. The platform’s AI-powered ticket management system allows small teams to automatically classify and prioritize incoming tickets by urgency, type, and department, ensuring that critical issues are addressed swiftly. Additionally, the smart ticket routing feature helps automate the process of assigning tickets to the most relevant agents, reducing manual work and expediting customer support. 

monday Service also offers customer self-service options, allowing clients to resolve common issues on their own, freeing up agents to handle more complex inquiries. The integration of a knowledge base also helps support teams quickly access relevant information to solve a wider range of customer issues without unnecessary escalations. 

Integrations include Slack, Microsoft Teams, Zendesk, Jira, Salesforce, Google Workspace, GitHub, Zoom, Outlook, HubSpot, Trello, Dropbox, and OneDrive.

Zoho Desk is a help desk platform that provides customer service solutions for managers, agents, and customers. The platform includes marketing, sales, accounting, finance, HR, collaboration, e-mail, and business intelligence tools. The ticketing system on the platform can help you monitor whatever channels you use, such as chat, phone, e-mail, and social media. These features can save your customers’ time and improve their experiences by getting them in touch with the right person to receive assistance.

The AI in Zoho Desk, a.k.a. Zia, helps your business assign support tickets, identify issues in ticket traffic, and analyze customer sentiments. It can also share solutions from your knowledge base to help your customers without the need for a customer service rep. After chatting with your customers, if Zia doesn’t find a helpful solution, it can notify your customer service team to ensure you don’t leave the customer without the information they require.

Zoho Desk offers users several integrations to help expand their customer service capabilities. These integrations include Zoho Apps, such as Zoho CRM, Zoho Assist, and Zoho Bug Tracker, or third-party applications, such as RingCentral, Jira, Slack, Trello, and Salesforce.

Zoho Desk costs from $20/month when paid monthly or $14/month when paying yearly and offer a 15-day trial for each plan. They also offer a free subscription for up to three agents.

SAAS First is an all-in-one customer support platform designed to help small businesses enhance their customer relations. By leveraging AI-powered tools, it improves operations and customer engagement. 

I like its AI-driven chatbot, Milly, which learns from your Help Center articles and website content to provide accurate, real-time responses to customer inquiries. This ensures your customers receive consistent and helpful information without delay. Additionally, Milly can handle all incoming chat messages and seamlessly transfer unresolved queries to your team, maintaining a smooth customer support experience.

Another valuable aspect is the platform's omnichannel inbox that consolidates customer interactions from email, live chat, and social media into a single interface. This centralization allows your team to manage communications efficiently, reducing the chances of missed messages and ensuring timely responses. By having all interactions in one place, your team can maintain a cohesive and organized support system.

I also like that SAAS First offers real-time data and analytics that provide deeper insights into customer behavior. Some integrations include WhatsApp, Facebook, and SMS by Twilio.

Front is a customer service software that brings together your customer communications from various channels in one place. You can manage your email, live chat, and SMS conversations from the same platform, alleviating the need to be jumping between systems.

The software is helpful whether you have a team of one handling your customer comms or if you have multiple people responding to incoming requests. The shared inbox means that if you have several employees managing communications at once, or different people responding to inquiries day to day, everything is in a single shared space.

You can also use the software to automate certain parts of your communications management. Messages can be automatically categorized and routed to specific team members, speeding up the time to response and helping you provide a better, more personalized customer experience.

The software has over 100 native integrations with other apps, including WhatsApp, Dialpad, Twilio, Intercom, Facebook, Instagram, Slack, Twitter, Asana, HubSpot, Jira, and Salesforce, among others. An API is also available to build custom integrations with.

Pricing for Front starts at $19 per user, per month when billed annually, and a 7 day free trial is available.

Hiver is a customer service platform that integrates directly with Gmail, providing a helpdesk solution for managing customer support and inquiries. It is recognized as the best tool for Gmail-based customer support due to its comprehensive set of features that cater specifically to the Gmail environment, enabling businesses to handle customer interactions efficiently within a familiar workspace.

Hiver provides a Gmail-based customer service solution that focuses on email management, collaboration, analytics, automation, and multi-channel support. It is designed for teams using Google Workspace and aims to improve customer service, finance, IT, and operations. Key features include managing emails effectively, gaining insights with analytics, setting up automations, supporting multiple channels, and integrating with popular apps.

I selected Hiver due to its comprehensive features that cater to email management, collaboration, analytics, automation, and support across multiple channels. What differentiates Hiver is its deep integration with Google Workspace, offering tailored solutions for diverse business functions. I believe Hiver is the ideal tool for Gmail-based customer support because it enhances the functionality of Gmail through its collaborative inbox feature and compatibility with Google Groups, providing a robust platform for handling customer inquiries directly within Gmail.

Integrations include Aircall, Asana, Jira, Okta, QuickBooks, Salesforce, Slack, and WhatsApp. You can also connect Hiver to a paid Zapier account to unlock additional integrations.

Hiver's starting price for its Google Workspace products is from $7/user/month, which is for the Lite plan. This plan comes with a 7-day free trial. The Pro and Elite plans are priced higher, starting at $39 and $59 per user per month, respectively.

Quidget is an AI-powered support agent designed to handle repetitive frontline support questions automatically. It learns from your website, FAQs, and uploaded resources to provide fast, accurate responses around the clock. 

One compelling feature of Quidget is its no-code setup, allowing you to get it up and running in minutes without any coding knowledge. It works seamlessly with platforms like WordPress, Shopify, Wix, and custom sites via Google Tag Manager, making it accessible for small businesses.

Additionally, Quidget's multi-language capabilities enable it to support customers in over 45 languages, including Chinese, French, and Spanish, without requiring additional training. This feature is particularly beneficial for small businesses aiming to reach a diverse customer base and provide consistent support across different languages. 

I also like its human handoff feature that can escalate issues to a human team member when the AI encounters questions it can't handle. This helps maintain a smooth customer experience. Some of Quidget's integrations include Euphoric.ai, Calendly, Zendesk, WhatsApp, and Slack.

Tidio is an AI-powered customer support platform built specifically for small businesses aiming to enhance their customer service capabilities. It offers live chat, chatbots, multichannel support, and a built-in help desk system to improve how businesses manage customer inquiries and engagement.

I like Tidio’s Lyro AI agent, which can handle customer interactions automatically. Lyro learns from your website and previous conversations to provide quick, accurate responses in real-time across multiple channels, including your website and social media platforms. When Lyro can’t resolve an issue, it seamlessly passes the conversation to a human agent, ensuring customers always receive the support they need.

Another standout feature is Tidio’s unified inbox, which brings together customer messages from live chat, email, WhatsApp, Messenger, and Instagram into a single, manageable view. This makes it easy for small teams to stay organized, avoid missed messages, and keep response times fast, even when handling multiple channels.

I also like that Tidio offers detailed analytics that give businesses actionable insights into customer satisfaction and agent performance. Some of Tidio’s integrations include Shopify, WordPress, Google Analytics, Mailchimp, Zapier, WhatsApp, and Instagram.

Talkdesk is a browser-based contact center platform that helps businesses build significant relationships with their customers. The software can help your teams customize call routing flows through a visual editor, which is beneficial if you’re a non-technical user. You can also customize experiences for your customers by forwarding calls according to customer data, interactive voice response selection, business hours, and customer service rep skills. The VoIP services offer 99.999% to 100% uptime, guaranteed through their service level agreement.

Talkdesk uses AI to help enhance the quality of your conversations with customers and allow you to address customers’ requirements quickly. The AI can do this through tools such as interaction analytics, customer self-service, and automated assistance. Team managers, supervisors, or quality control analysts can also use the information from the AI in the platform to review automated interaction scores, transcripts, and sentiment analysis to help train your customer service reps.

Talkdesk integrates with various popular third-party software, such as Zoom, Salesforce, and Microsoft Teams.

Talkdesk costs from $75/user/month.