37 Beste Chatbots für den Kundenservice Online im Jahr 2026

Tidio is a chatbot software that helps businesses engage with customers online and automates its customer service using artificial intelligence to respond to customer queries promptly and accurately.

Tidio's chatbots can automate various customer service tasks, including answering common questions, resolving issues, and providing support. These chatbots are constantly learning and improving their understanding of human language, making them more efficient. Tidio lets you customize your chatbots to match your website's branding, from a template or by adding elements, including text, images, and buttons. The software allows users to set up rules to determine when and how their chatbot will respond to specific keywords or phrases. Chatbots can also be used to track satisfaction levels over time.

Tidio's abandoned cart feature lets your chatbot follow up with the customer over the next few days, ensuring they remember their unfinished purchase. The chatbots can also collect contact information and qualify leads by asking questions about a lead's budget, timescale, and requirements to determine whether they are a good fit for your products or services.

Finally, Tidio's chatbots can also be used to schedule appointments and demos, and it integrates with tools like Shopify, Wordpress, Squarespace, Magento, Wix, and Joomla.

SAAS First is an all-in-one customer support platform designed to enhance your customer relations through AI-powered tools. It offers a comprehensive help desk solution that centralizes communications across various channels, ensuring efficient and effective customer interactions.

SAAS First offers an AI-powered chatbot, Milly, which provides instant responses to customer inquiries around the clock. Milly learns from your existing help center articles and website content, enabling her to deliver accurate and contextually relevant answers. This capability not only reduces response times but also allows your support team to focus on more complex issues, enhancing overall efficiency.

I also like that it has an omnichannel inbox that consolidates all customer interactions—be it email, live chat, or social media—into a single, unified interface. This centralization ensures a better, timely experience for both your team and customers.

Some integrations include WhatsApp, Facebook, and SMS by Twilio.

Quidget is an AI-powered support agent designed to automate repetitive frontline support. It learns from your website, FAQs, and uploaded resources, providing fast, accurate responses 24/7.

One of the reasons I chose Quidget is its ability to support customers in over 45 languages. This feature ensures that you can communicate effectively with a diverse customer base without the need for additional translation services. Quidget speaks fluently in languages like Chinese, French, Spanish, and more—no training is required.

Another standout feature is Quidget's human handoff capability. While it efficiently manages routine inquiries, Quidget knows when to escalate more complex issues to your human support team. This ensures that customers receive the appropriate level of assistance for their needs, maintaining a high standard of service.

Integrations include Euphoric.ai, Zendesk, WhatsApp, and Slack.

SparrowDesk offers a fresh take on chatbots for customer service by combining AI automation with human-agent support in one platform, making it appealing for support teams at small to mid-sized businesses (and even scaling enterprises) who are looking to reduce repetitive ticket volume and respond faster across channels.

Why I Picked SparrowDesk

I picked SparrowDesk because of its AI agent, Luna, which automates a significant portion of customer interactions, providing instant responses and seamless transitions to human agents when necessary. This feature is crucial for businesses that face high volumes of repetitive queries, allowing them to maintain a high level of service without overburdening their human staff. Additionally, the AI Copilot offers real-time support to agents by providing conversation summaries and context-aware suggestions, which can greatly enhance the quality and speed of customer service.

SparrowDesk Key Features

In addition to its AI-driven automation, SparrowDesk offers several other features tailored for customer service:

• Omnichannel Inbox: Manages all customer interactions from various channels in one place, ensuring no conversation is missed.
• Interactive Analytics: Provides real-time insights into team performance and customer interactions, helping you fine-tune your service strategy.
• Service Level Agreements (SLA): Sets clear expectations and targets for response times, ensuring your team meets customer demands consistently.
• Multilingual Support: Offers assistance in multiple languages, allowing you to cater to a diverse, global customer base.

SparrowDesk Integrations

Native integrations are not currently listed by SparrowDesk.

Birdeye is a holistic online reputation management software designed to help local businesses keep track of customer reviews, feedback, and messages. Its chatbot functionality is robust and useful to various needs and contexts. Chatbot messages are brought together in a shared inbox with email, SMS, and social media messages for easier management in a single place.

The chatbot has AI and automation capabilities that speed up responses, capture and convert leads, and alleviate manual work from your customer service team. You can set up automated flows to respond to customer FAQs, and also respond in real-time chat for more specific inquiries.

In addition to its chatbot capabilities, the software also offers a well-rounded suite of features for overall online reputation management. This includes the ability to track customer reviews across over 150 different online review sites, and to solicit feedback from customers via automated surveys. You can also schedule appointments and manage payments through the platform, among other key tasks.

Integrations include QuickBooks, Square, Zoho CRM, Zoho Books, Zoho Invoice, Pipedrive, Thryv, Keap, HubSpot, Lightspeed, and hundreds of other SaaS tools.

The software costs from $299 per user, per month. A free demo is available.

Hiver is an AI-powered customer service platform designed to meet the needs of businesses seeking to enhance customer interactions and streamline support processes. By integrating AI-driven chatbots, Hiver empowers your team to handle routine queries, allowing them to focus on more complex tasks. This solution is ideal for enterprises aiming to improve response times and customer satisfaction through efficient workflow automation and insightful analytics.

Why I Picked Hiver

I picked Hiver for its unique ability to integrate AI-driven chatbots that provide automated responses and resolutions, which is crucial for customer service efficiency. The platform's omnichannel inbox allows your team to manage communications across multiple channels, improving response times and customer satisfaction. Additionally, Hiver's workflow automation streamlines task management, enabling your team to focus on more strategic initiatives. These features make Hiver a compelling choice for businesses looking to enhance their customer service operations.

Hiver Key Features

In addition to its robust chatbot capabilities, I also found Hiver offers several other features beneficial to customer service teams:

• Omnichannel Inbox: Manage all customer communications across various platforms from a single interface, enhancing visibility and response coordination.
• Knowledge Base: Provide customers with self-service options through a comprehensive repository of help articles, reducing the volume of common inquiries.
• Workflow Automation: Automate repetitive tasks and query routing to improve efficiency and reduce manual intervention.
• Customer Feedback Collection: Gather and analyze customer feedback to gain actionable insights and improve service quality.

Hiver Integrations

Integrations include Gmail, Slack, Google Sheets, HubSpot, Asana, ClickUp, Google Chat, monday.com, Any.do, and more.

Zoho SalesIQ is live chat software that allows you to engage with your customers in real-time. It's best suited for small to medium-sized businesses looking to improve their customer service and increase website conversions. The live chat feature is particularly useful in engaging with potential customers who are browsing your website and can help convert them into paying customers.

It's easy to set up and use, even for someone who is not particularly tech-savvy, and the user interface is simple and intuitive, which makes it easy to navigate and customize the settings. It includes visitor tracking, which provides valuable insights into visitor behavior and helps you identify potential leads. It also has an auto-triggering feature that can be set up to prompt visitors to engage in a chat conversation based on certain criteria such as time spent on the website or pages visited.

Another feature that I found particularly useful was the ability to create chatbots. While chatbots are becoming increasingly common in the customer service industry, Zoho SalesIQ's chatbot feature stands out for its ease of use and customization options. It's simple to create a chatbot that can provide basic information or route the conversation to a live agent if needed.

Zoho SalesIQ also offers integrations with other popular business tools, such as Zoho CRM, Google Analytics, and Salesforce.

Plans start at $7/operator/month, and they offer a 15-day free trial.

Zendesk is a customer service platform offering AI-powered chatbots and agents to handle routine inquiries, provide 24/7 support, and improve overall response times. Its AI tools can engage customers across multiple channels, answer questions using a connected knowledge base, and hand off more complex cases to human agents when needed.

One reason I picked Zendesk is its flexibility in tailoring AI agents to fit your support process. You can adapt responses, workflows, and integrations so the bot works seamlessly with your existing tools. Zendesk also supports asynchronous messaging through its Sunshine Conversations feature, which means customers can start a conversation and return to it later without losing context—ideal for busy users.

Features include web messenger customization options like display style, colors, and notification sounds; third-party bot integration to connect with other chatbot platforms; and omnichannel support for engaging with customers on web, mobile, and social channels.

Integrations include Geckoboard, eWebinar, Klaus, TypeGenie, Nicereply, Hootsuite, Mailchimp, PandaDoc, Trello, Jira, Harvestr, and Dialpad.

Chatbase is an AI chatbot platform built to enhance customer service by managing advanced queries with precision and speed. It enables businesses to create and customize AI support agents without coding, using powerful language models like GPT-3.5-turbo and GPT-4 to deliver natural, human-like conversations across channels.

I picked Chatbase because it combines advanced conversational AI with smart escalation features, ensuring that customers get the right answers quickly and that complex issues are smoothly handed off to human agents. This balance between automation and personal touch makes it ideal for teams that want efficient, reliable support without losing human oversight. I also like that it’s secure by design, with SOC 2 Type II and GDPR compliance, giving you confidence that your customer data is protected. Its multilingual capabilities, covering more than 80 languages, make it a strong fit for global customer service operations.

Features include action configuration, which allows AI agents to perform tasks such as booking appointments or updating subscriptions, and AI model comparison, letting you test and refine which model best suits your needs. It also provides advanced reporting and analytics, giving you insights into performance and improvement opportunities. Integrations include Make, Zendesk, Notion, Slack, Stripe, Salesforce, Cal.com, Calendly, WhatsApp, Zapier, Messenger, and API access for deeper system connections.

14.ai gives fast-scaling ecommerce and omnichannel brands a way to deliver fast, on-brand customer support without increasing headcount. If you’re fielding messages across multiple channels and want a chatbot that doesn’t just reply but actually resolves issues, 14.ai is designed to take that weight off your team. It’s built for merchants and modern digital brands that want customers to get answers instantly while still feeling cared for.

Why I Picked 14.ai

I picked 14.ai for chatbots for customer service because it focuses on true automated resolution rather than simple scripted replies. Its intent- and sentiment-aware engine crafts personalized responses across channels like email, chat, TikTok, and Telegram, helping your team avoid repetitive conversations while keeping brand voice intact. I also appreciate how the AI adapts tone automatically, giving customers a consistent experience even when volume spikes.

14.ai Key Features

In addition to its conversational intelligence, you also get several features that strengthen its role as a customer-service chatbot:

• Real-time order management: Pull live Shopify and TikTok Shop order data into conversations to handle refunds, exchanges, fulfillment checks, and shipment status questions.
• Dynamic knowledge-base ingestion: Automatically sync FAQs, policies, SOPs, product descriptions, and historical tickets so the chatbot always replies with current information.
• Re-order and upsell link generation: Create re-order links or light upsell prompts directly in chat to support post-purchase retention.
• Unified multichannel workspace: Manage email, chat, TikTok messages, and Telegram inquiries from one hub, even when most conversations are handled by AI.

14.ai Integrations

Integrations include Shopify, TikTok Shop, Stripe, and support for custom APIs that allow teams to connect internal systems or proprietary tools.