15 Beste Five9 Alternativen im Test 2026
Beste Five9 Alternativen Kurzliste
Here's my pick of the 10 best software from the 15 tools reviewed.
Haben Sie Schwierigkeiten, Kundeninteraktionen zu managen, und suchen nach effizienteren Lösungen? Als Customer Experience Manager wissen Sie, wie wichtig ein zuverlässiges Contact Center ist. Doch manchmal erfüllt Five9 nicht alle Anforderungen – sei es bei Skalierbarkeit, Integration oder spezifischen Funktionen.
Nach meinen Erfahrungen mit dem Testen und Bewerten von Software bieten nicht alle Plattformen die gleichen Vorteile. Mein Ziel ist es, Ihnen einen unvoreingenommenen Überblick über die besten Five9-Alternativen zu geben, damit Sie die passende Lösung für Ihr Team finden.
In diesem Artikel führe ich Sie durch die besten verfügbaren Alternativen, gehe auf deren besondere Funktionen ein und erkläre, wie sie Ihre Geschäftsanforderungen adressieren können. Entdecken wir gemeinsam diese Alternativen und stärken Sie Ihre Kundenservice-Strategie.
Was ist Five9?
Five9 ist eine Cloud-Kontaktcenter-Software, mit der Unternehmen Kundeninteraktionen effizient managen können. Sie wird häufig von Kundenservice-Managern, Support-Teams und Vertriebsmitarbeitern genutzt, um die Kundenbindung sowie die Zufriedenheit zu steigern.
Automatische Anrufverteilung, CRM-Integration und Echtzeit-Analysen unterstützen bei der Verwaltung von Kundeninteraktionen und steigern die Produktivität des Teams. Insgesamt bietet Five9 eine zuverlässige Lösung zur Optimierung Ihrer Kundenservice-Prozesse.
Beste Five9 Alternativen Übersicht
Diese Vergleichstabelle fasst die Preisdetails meiner besten Five9-Alternativen zusammen, damit Sie die passende Option für Ihr Budget und Ihren Geschäftsbedarf finden.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for omnichannel automation | Free demo available | From $85/user/month | Website | |
| 2 | Best cost-effective AI usage | Free demo available | Pricing upon request | Website | |
| 3 | Best for scalable cloud architecture | Free demo available | From $110/user/month | Website | |
| 4 | Best for industry versatility | Free demo available | From $85/user/month | Website | |
| 5 | Best AI-driven orchestration | Free demo available | From $85/user/month (billed annually) | Website | |
| 6 | Best for startups and small businesses | 7-day free trial | From $15/user/month (billed annually) | Website | |
| 7 | Best AI-powered communication | Free demo available | From $15/user/month | Website | |
| 8 | Best for industry versatility | Free demo available | From $15/user/month (billed annually) | Website | |
| 9 | Best integration capabilities | Free trial + free demo available | From $30/license/month (billed annually) | Website | |
| 10 | Best for omnichannel integration | Free demo available | From $30/user/month (billed annually) | Website |
Why Trust Our Software Reviews
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Hiver
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6 -
Creatio CRM
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday service
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6
Beste Five9 Alternativen Reviews
Nachfolgend finden Sie meine ausführlichen Zusammenfassungen der besten Five9 Alternativen, die es auf meine Shortlist geschafft haben. In meinen Reviews erhalten Sie einen detaillierten Überblick über die Hauptfunktionen, Vor- & Nachteile, Integrationen und ideale Einsatzzwecke jedes Tools, damit Sie die beste Wahl für sich treffen können.
Talkdesk is an AI-driven cloud contact center platform catering to businesses aiming to automate and enhance customer interactions across multiple channels. It's primarily used by customer service teams seeking to improve the customer experience lifecycle through automation and AI.
Why it's a good Five9 alternative: Omnichannel service, AI agents, and automation capabilities help with delivering consistent and efficient customer interactions. Talkdesk's focus on omnichannel automation allows your team to engage customers across voice, chat, email, and more. Unlike Five9, it offers AI-driven solutions for efficient customer service management. The platform also supports various industries, making it versatile for different business needs.
Standout Features & Integrations:
Features include AI agents that automate interactions, enhancing efficiency. AI virtual agents for automated interactions, omnichannel routing, quality management, workflow automation, analytics, and tools for optimizing agent performance. The platform's automation tools ensure consistent and efficient customer experiences.
Integrations include Salesforce, Microsoft Teams, Zendesk, Slack, ServiceNow, HubSpot, Shopify, Google Workspace, Microsoft 365, and Zoom.
Pros and cons
Pros:
- Dashboard with performance tracking
- Multi-industry support
- Effective omnichannel service
Cons:
- Limited call history and contact updates
- Customization is mostly limited to the upper tiers
Amazon Connect is a cloud-based contact center service that enables businesses to provide superior customer service at a lower cost. It's designed for organizations looking to integrate AI-driven customer interactions and simplify service processes.
Why it's a good Five9 alternative: AI-driven contact flows, scalability, and cost-effective pricing help with managing customer service efficiently. Amazon Connect offers pay-as-you-go pricing, making it a budget-friendly option for your team. It provides advanced AI tools that enhance customer interactions and support scalability. This flexibility in pricing and AI capabilities makes it a compelling alternative to Five9.
Standout Features & Integrations:
Features include customizable contact flows for building automated and agent-led experiences, AI-powered speech analytics through Contact Lens, real-time and historical metrics for performance tracking, and on-demand scalability to support fluctuating interaction volume.
Integrations include Salesforce, Zendesk, Microsoft Dynamics 365, ServiceNow, AWS Lambda, Amazon S3, Amazon Lex, Amazon Polly, and Amazon Kinesis.
Pros and cons
Pros:
- Customizable customer journeys
- AI-driven contact flows
- Cost-effective pay-as-you-go pricing
Cons:
- Editing contact flows is time-consuming
- Limited customization; interface lacks usability
NICE CXone is an AI-driven enterprise platform that enhances customer service by integrating human and AI agents for better automation and customer experiences. It's used by businesses in industries like financial services, healthcare, and retail to optimize interactions and drive growth.
Why it's a good Five9 alternative: Workflow orchestration, workforce augmentation, and service automation help with delivering efficient and scalable customer service. NICE CXone offers a cloud-native architecture that supports omnichannel routing and proactive engagement. Unlike Five9, it provides interaction analytics for more informed decision-making. This makes it a strong choice for businesses aiming for scalability and complete service solutions.
Standout Features & Integrations:
Features include tools for omnichannel routing that ensure customer interactions across multiple channels are handled efficiently. Proactive engagement features help your team anticipate customer needs, while interaction analytics provide insights to improve service quality.
Integrations include Salesforce, Microsoft Teams, Zendesk, ServiceNow, Google Workspace, Microsoft 365, AWS, Zoom, HubSpot, and Slack.
Pros and cons
Pros:
- Provides interaction analytics
- Supports omnichannel routing
- Scalable cloud architecture
Cons:
- Advanced features quickly add up in price
- Limited forecasting and non-voice reporting tools
8x8 Contact Center is a cloud-based platform that provides businesses with tools to manage customer interactions across various communication channels. It's ideal for companies in diverse industries that need a flexible and scalable contact center solution.
Why it's a good Five9 alternative: Omnichannel capabilities, advanced analytics, and flexible deployment options help with managing customer interactions efficiently. 8x8 Contact Center supports communication across voice, chat, email, and more, making it versatile for different industries. Its analytics tools provide insights into customer behavior, allowing your team to make informed decisions. This adaptability and full-scope communication support make it a strong choice compared to Five9.
Standout Features & Integrations:
Features include advanced call routing that ensures efficient handling of customer inquiries. Real-time analytics provide insights to enhance customer service strategies. The platform also offers customizable dashboards, allowing your team to tailor the interface to meet specific needs.
Integrations include Salesforce, Microsoft Teams, Zendesk, ServiceNow, Slack, Google Workspace, Microsoft 365, Zoom, HubSpot, and Freshdesk via API or connector.
Pros and cons
Pros:
- Advanced call routing
- Multi-industry suitability
- Supports multiple communication channels
Cons:
- Feature selection may not suit small teams
- High-volume messaging requires upgrading to higher tier
Genesys Cloud CX is an AI-powered contact center platform designed for businesses aiming to improve customer interactions and engagement. It's widely used by industries such as banking, healthcare, and retail, focusing on customer experience and workforce management.
Why it's a good Five9 alternative: Intelligent automation, digital engagement, and workforce management capabilities help with delivering personalized customer experiences at scale. Genesys Cloud CX's AI-driven orchestration enables your team to handle complex customer interactions efficiently. Unlike Five9, it offers continuous innovation and global scalability, making it ideal for diverse industries. Its focus on AI-driven solutions ensures your team can optimize customer interactions effectively.
Standout Features & Integrations:
Features include AI-powered routing, predictive engagement, and workflow automation, digital and voice channel support, real-time agent assistance, analytics, and workforce engagement management. Its cloud-native architecture supports ongoing updates and global scalability.
Integrations include Salesforce, Microsoft Teams, Zoom, Zendesk, HubSpot, Slack, Jira, ServiceNow, Shopify, and AWS.
Pros and cons
Pros:
- Dashboard with performance tracking
- Multi-industry support
- Effective omnichannel service
Cons:
- Limited call history and contact updates
- Customization is mostly limited to the upper tiers
Quo (formerly OpenPhone) is a phone system designed specifically for startups and small businesses. It offers AI-assisted call handling, shared numbers, and simple routing features suited to smaller operations.
Why it's a good Five9 alternative: Quo offers features like an AI receptionist, customizable call routing, and shared numbers, which help with efficient communication management. Its focus on startups and small businesses makes it accessible for teams looking for scalable solutions. Quo's AI agent, Sona, provides 24/7 call handling, ensuring your team can manage customer interactions any time. This flexibility and focus on small businesses set it apart from Five9.
Standout Features & Integrations:
Features include an AI receptionist that handles calls around the clock, customizable call flows that let you tailor the customer experience, and shared numbers for team collaboration. These features ensure your team stays connected and responsive.
Integrations include HubSpot, Salesforce, Slack, Microsoft Teams, Google Workspace, Microsoft 365, Intercom, Gong, Zendesk, and Pipedrive.
Pros and cons
Pros:
- Offers shared numbers
- Customizable call routing
- AI receptionist available 24/7
Cons:
- No SLA or guaranteed uptime commitment provided
- Outbound calls may trigger spam warnings
Dialpad Support is a cloud-based contact center solution that leverages AI to enhance customer communication and support. It's designed for businesses of all sizes looking to improve customer service and simplify communication processes.
Why it's a good Five9 alternative: AI-powered voice intelligence, real-time transcriptions, and call analytics help with improving communication quality and efficiency. Dialpad Support offers advanced AI features that enable your team to understand customer needs better. Its real-time capabilities ensure that your team can address issues as they arise, unlike Five9. This makes it ideal for businesses seeking innovative communication solutions.
Standout Features & Integrations:
Features include real-time call transcriptions that provide instant insights into customer conversations. AI-powered voice intelligence helps your team analyze and improve communication strategies. Call analytics offer valuable data to refine customer support practices.
Integrations include Salesforce, Microsoft Teams, Zendesk, Slack, HubSpot, Google Workspace, Microsoft 365, ServiceNow, Zoom, and Intercom.
Pros and cons
Pros:
- Provides call analytics
- Real-time call transcriptions
- AI-powered voice intelligence
Cons:
- 24/7 support is restricted to the top pricing tier
- Limited voicemail and status control options
Nextiva Contact Center is a cloud-based communication platform designed to enhance customer interactions and support across various industries. It caters to businesses looking to improve their customer service and simplify communication processes.
Why it's a good Five9 alternative: Omnichannel communication, advanced analytics, and flexible deployment options help with managing customer interactions effectively. Nextiva Contact Center offers industry versatility, making it adaptable to various business needs. The company also offers a Service Level Agreement with 99.9999% uptime guarantee, and a 50% reduction in wrap-up time, ensuring your team can respond efficiently. This flexibility and reliability make it a strong choice compared to Five9.
Standout Features & Integrations:
Features include advanced call routing that ensures efficient customer service. Real-time analytics provide your team with insights to enhance customer interactions. The platform also offers flexible deployment options, making it suitable for different business environments.
Integrations include Salesforce, Microsoft Teams, HubSpot, Zendesk, Google Workspace, Microsoft 365, Slack, Zoom, ServiceNow, and Freshdesk.
Pros and cons
Pros:
- 24/7 AI Receptionist Xbert for texts, chats
- Customer self-help with an AI voice chatbot
- Dynamic agent scripting for CRM-driven efficiency
Cons:
- Low monthly SMS volume limits the feature’s usage
- Admin UI can be difficult to navigate
Aircall is a cloud-based call center software designed for support and sales teams to manage calls and customer interactions effectively. It's used by businesses looking to improve communication and integrate various tools for effective operations.
Why it's a good Five9 alternative: Easy integration with existing tools, real-time call monitoring, and call center analytics help with supporting smooth communication processes. Aircall's focus on integration capabilities allows your team to connect with a wide range of apps easily. Its call monitoring feature ensures that supervisors can guide agents in real-time. This makes it a versatile choice for teams that value connectivity and oversight.
Standout Features & Integrations:
Features include a user-friendly interface that simplifies call management for your team. Voicemail transcription provides quick access to important messages without playing audio. The platform also supports international numbers, allowing your team to connect globally.
Integrations include Salesforce, HubSpot, Zendesk, Slack, Intercom, Pipedrive, Shopify, Zoho CRM, Microsoft Teams, and Google Workspace.
Pros and cons
Pros:
- Dashboard includes network diagnostics
- Real-time call monitoring
- 24/7 AI voice agent
Cons:
- Limited scalability capabilities
- Lacks key features, including video conferencing
RingCentral Contact Center is a cloud-based platform that helps businesses manage customer interactions across multiple channels. It's designed for companies seeking to enhance customer service and optimize communication processes.
Why it's a good Five9 alternative: Omnichannel routing, advanced reporting, and workforce optimization tools help with efficiently managing customer interactions. RingCentral Contact Center supports communication across voice, chat, social media, and email, offering a complete solution for your team. Its real-time analytics provide insights that help your team make informed decisions. This focus on integration and analytics makes it a strong alternative to Five9.
Standout Features & Integrations:
Features include customizable dashboards that allow your team to tailor the interface to specific needs. The platform offers real-time analytics to enhance decision-making. Advanced reporting tools provide insights into customer interactions and team performance.
Integrations include Salesforce, Microsoft Teams, Zendesk, Google Workspace, Microsoft 365, ServiceNow, Slack, Zoom, HubSpot, and Freshdesk via API or connector.
Pros and cons
Pros:
- Unlimited domestic calls
- AI-receptionist and virtual assistant
- Modular communication channels
Cons:
- Toll-minute limits apply across all tiers
- Most features require add-ons
Weitere Five9 Alternativen
Hier sind weitere Five9 Alternativen, die es zwar nicht auf meine Shortlist geschafft haben, aber dennoch einen Blick wert sind:
- CloudTalk
For remote team collaboration
- Sprinklr Service
For customer engagement
- Avaya Infinity Platform
For AI-driven connections
- Replicant
For AI-driven voice automation
- Cisco Webex
For enterprise cloud calling
Five9 Alternativen Auswahlkriterien
Für die Auswahl der besten Five9 Alternativen in dieser Liste habe ich typische Käuferbedürfnisse und Schmerzpunkte in Bezug auf Cloud-Kontaktcenter-Software berücksichtigt, wie Skalierbarkeit und Integrationsmöglichkeiten. Folgende Kriterien bildeten das strukturierte und faire Bewertungsraster:
Kernfunktionen (25% der Gesamtwertung)
Um in diese Liste aufgenommen zu werden, musste jede Lösung diese typischen Anwendungsfälle abdecken:
- Anrufweiterleitung
- IVR-Systeme
- Echtzeit-Analysen
- Omnichannel Support
- Workforce Management
Besondere Zusatzfunktionen (25% der Gesamtwertung)
Um die Auswahl gezielter einzugrenzen, habe ich auch auf folgende, herausragende Funktionen geachtet:
- KI-gestützte Analysen
- Anpassbare Dashboards
- Fortschrittliche Spracherkennung
- Predictive Dialing
- Social Media Integration
Benutzerfreundlichkeit (10% der Gesamtwertung)
Um die Benutzerfreundlichkeit zu bewerten, habe ich Folgendes berücksichtigt:
- Intuitive Benutzeroberfläche
- Einfache Navigation
- Anpassungsmöglichkeiten
- Mobile Erreichbarkeit
- Nutzerfeedback
Onboarding (10% der Gesamtwertung)
Für die Einschätzung der Onboarding-Erfahrung habe ich Folgendes bewertet:
- Verfügbarkeit von Schulungsvideos
- Interaktive Produkt-Touren
- Vorlagen für den Schnellstart
- Chatbot-Unterstützung
- Webinare für neue Nutzer
Kundensupport (10% der Gesamtwertung)
Zur Bewertung der Supportdienste der Anbieter habe ich darauf geachtet:
- 24/7 Erreichbarkeit
- Mehrere Support-Kanäle
- Reaktionszeit
- Wissensdatenbank-Ressourcen
- Persönliche Unterstützung
Preis-Leistungs-Verhältnis (10% der Gesamtwertung)
Zur Bewertung des Preis-Leistungs-Verhältnisses habe ich folgendes geprüft:
- Transparente Preisgestaltung
- Gestaffelte Preismodelle
- Kosten-Nutzen-Verhältnis
- Rabatte für Jahresabos
- Kostenlose Testphase
Kundenbewertungen (10% der Gesamtwertung)
Um einen Gesamteindruck der Kundenzufriedenheit zu gewinnen, habe ich bei Bewertungen geachtet auf:
- Feedback zur Zuverlässigkeit
- Kommentare zur Funktionswirksamkeit
- Nutzerzufriedenheitswerte
- Kundenservice-Testimonials
- Meinungen zur Preisfairness
Warum nach einer Five9 Alternative suchen?
Five9 ist zwar eine gute Wahl unter den Cloud-Kontaktcenter-Lösungen, dennoch gibt es verschiedene Gründe, warum manche Nutzer nach Alternativen suchen. Sie könnten nach einer Five9 Alternative suchen, weil…
- Sie bessere Integrationsmöglichkeiten benötigen
- Ihr Team mehr individuelle Anpassungen braucht
- Sie eine Lösung mit globaler Reichweite wünschen
- Ihr Unternehmen eine skalierbarere Plattform benötigt
- Ihnen Five9 zu teuer ist
- Sie erweiterte Analysefunktionen benötigen
Wenn Ihnen einer dieser Punkte bekannt vorkommt, sind Sie hier richtig. Meine Liste enthält mehrere Cloud-Kontaktcenter-Lösungen, die für Teams besser geeignet sind, die mit Five9 vor diesen Herausforderungen stehen und nach Alternativen suchen.
Funktionen
Hier sind einige der wichtigsten Funktionen von Five9, damit Sie vergleichen können, was alternative Lösungen bieten:
- Cloudbasierte Lösungen: Bietet Flexibilität und Skalierbarkeit für Ihr Unternehmen.
- Multichannel Support: Ihr Team kann über Sprache, E-Mail, Chat und soziale Medien kommunizieren.
- Workflow-Automatisierung: Zentralisiert Prozesse zur Steigerung der Effizienz Ihres Teams.
- Analytics & Reporting: Bietet Einblicke in Leistungskennzahlen zur besseren Entscheidungsfindung.
- Integrationsfähigkeit: Kann problemlos mit bestehenden Systemen und Anwendungen verbunden werden.
- KI & Automatisierung: KI-Agenten und Agentenunterstützung verbessern die Kundeninteraktion.
- Mitarbeiter-Engagement: Bietet Tools zur Workforce-Optimierung und Qualitätsmanagement.
- Echtzeit-Statistiken: Individuelle Dashboards zur Überwachung wichtiger Leistungskennzahlen.
- Konferenzschaltungen: Ihr Team kann Konferenzanrufe über IVR-Anwendungen erstellen.
- Spracherkennung: Unterstützt IVR-Self-Service-Anwendungen mit Spracheingabe.
Wie geht es weiter:
Wenn Sie sich gerade über Cloud-Kontaktcenter-Software informieren, lassen Sie sich kostenlos von einem SoftwareSelect-Berater Empfehlungen geben.
Sie füllen ein Formular aus und führen ein kurzes Gespräch, bei dem Ihre spezifischen Anforderungen geklärt werden. Anschließend bekommen Sie eine Shortlist von passenden Lösungen. Sie werden sogar während des gesamten Auswahlprozesses begleitet – bis hin zu Preisverhandlungen.