32 Beste Customer Experience Software Für 2026

Enterpret is an AI-driven customer experience management software built for teams that need clearer insight from complex feedback. Its adaptive taxonomy–driven insights automatically organize customer signals into meaningful themes, making analysis faster and more accurate. This approach helps product and CX teams act on feedback without relying on rigid, manual categorization.

Why I Picked Enterpret

I picked Enterpret for its adaptive taxonomy–driven insights, which automatically structure customer feedback for faster analysis. By consolidating inputs from multiple sources, the platform highlights key trends without relying on rigid tagging systems. Its customer knowledge graph then connects related feedback, helping teams understand impact and respond with clarity and confidence.

Enterpret Key Features

In addition to adaptive taxonomy-driven insights, Enterpret offers:

• Quantify: This feature visualizes feedback based on tracked Keywords and Reasons, simplifying the analysis process.
• Anomaly Detection: Alerts you to unusual changes in feedback, enabling quick responses to emerging issues or trends.
• Trends: Monitors feedback volume over time for specific Keywords or Reasons, offering valuable insights for product development.
• Dashboards: Customizable dashboards provide a centralized view of key feedback metrics for easier tracking and analysis.

Enterpret Integrations

Integrations include Slack, Jira, Zendesk, Salesforce, Intercom, HubSpot, Gainsight, Segment, Amplitude, and Snowflake.

Freshdesk (a product of Freshworks Inc.) is a customer service platform designed to help teams manage customer inquiries at scale through structured support workflows. It combines ticketing, self service, and reporting tools to support consistent handling of customer requests across channels. This setup can be useful for organizations looking to improve organization and internal efficiency in their customer service operations.

Why I picked Freshdesk: Freshdesk is a customer service platform designed to help teams manage customer inquiries at scale through structured support workflows. It combines ticketing, self service, and reporting tools to support consistent handling of customer requests across channels.

This setup can be useful for organizations looking to improve organization and internal efficiency in their customer service operations.

Standout Features & Integrations:

Features include automation tools that help sort and assign incoming requests based on predefined conditions. Freshdesk also offers a self service knowledge base and community forums, allowing customers to find answers independently for common issues. Collaboration tools support internal discussions by letting agents involve teammates or subject matter experts when needed. Reporting and analytics provide visibility into support activity, while customization and security controls support different operational requirements.

Integrations include Freshchat, Freshservice, and Freshmarketer. Additional integrations include Google Calendar, Mailchimp, Segment, Zapier, Office 365, Google Workspace, Slack, Facebook, LinkedIn, Jotform, Typeform, Calendly, Email Parser by Zapier, and ClickFunnels Classic.

SurveySparrow is a customer engagement software that's designed to help businesses gather feedback and engage with their customers. It's all about making the process of collecting and analyzing customer feedback a whole lot easier.

Why I picked SurveySparrow: I included SurveySparrow because their survey software covers a wide range of use cases for CX teams. You can embed their survey bots on your website to extend support or solve common queries, or set up surveys to measure key customer metrics, such as your customer effort score (CES), customer satisfaction score (CSAT), or your transactional or relational net promoter score (NPS). To help you reduce your churn rate, you can also use it to set up a customer exit survey that runs after each customer churn event.

SurveySparrow Standout Features and Integrations:

One standout feature for SurveySparrow is its omnichannel approach to collecting customer feedback. SurveySparrow lets you automate closing the feedback loop with personalized workflows to instantly value customers’ responses and pacify your detractors. The omnichannel approach helps you reach your audience through any medium, including via weblink, in-app embedding, email, SMS, or QR code.

SurveySparrow’s simple UI makes the customer survey creation process enjoyable. You can also combine their survey tool with SurveySparrow’s case management feature to create tickets and efficiently address your customers’ feedback. As a software provider, SurveySparrow is also well-known for providing excellent customer support, too.

Integrations are available with 180+ software solutions, including Salesforce, Freshdesk, HubSpot, Power BI, Zendesk, MailChimp, Intercom, Slack, Stripe, Zapier, and others. They also offer several APIs, as well as webhooks, to support additional custom integrations as well.

Hiver is a modern AI-powered customer experience and help desk platform for fast-moving teams. It helps you manage customer queries from all support channels, including email, live chat, WhatsApp, voice, and social media from a single, familiar email-like interface. 

Why I picked Hiver: Hiver brings together all the capabilities you’d want from a customer experience management platform. Its built-in ticketing system keeps every query organized and easy to track. Teams can assign conversations, add internal notes, and follow up seamlessly, ensuring nothing slips through the cracks.

Hiver’s live chat allows you to connect instantly with website visitors. Whether it’s answering a quick product question or resolving a support issue on the spot, live chat helps you create faster, more personal interactions that build trust. And for customers who prefer to find answers on their own, Hiver includes a knowledge base where you can publish FAQs, step-by-step guides, and troubleshooting tips. 

Hiver Standout Features and Integrations:

Standout features include Hiver AI, which embeds AI capabilities across all touchpoints of the customer support journey. For example, the AI Copilot helps agents respond to customers through contextual answers, reply drafts, tone adjustments, and more, while the AI Agents help you set up autonomous workflows to handle FAQs, follow-ups, and other actions. It also has AI Insights that use conversations to forecast issues and risks.

Integrations include Aircall, Asana, Jira, Okta, QuickBooks, Salesforce, Slack, WhatsApp, and Zapier and 100+ other platforms. 

Survicate is a survey software designed to collect feedback across multiple channels, including email, websites, in-product, and mobile in-app surveys. Its capacity to integrate with a wide array of tools and provide a holistic view of customer insights makes it ideal for businesses looking to understand and act on user feedback.

Why I picked Survicate: This customer experience management software allows you to choose from different feedback collection options, depending on what works for you and your target audience. It's easy to create surveys that integrate seamlessly with your existing systems, allowing for efficient and consistent data flow from your customers.

Survicate also provides metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) to track and understand customer satisfaction and loyalty. Whether you're looking to gauge customer experience through email, in-product, your website, or mobile apps, you can customize your survey attributes and reach specific customer segments to gather actionable insights.

Survicate Standout Features and Integrations:

Standout features include multi-channel surveys that you can set up using an intuitive drag-and-drop creator. The platform also offers NPS, CSAT, and CES metrics to measure and track experiences at all user touchpoints. Moreover, Survicate provides over 400 professional templates for different user research initiatives. You can also automate your feedback collection and access real-time reporting and analysis for a more consistent stream of insights.

Integrations include Active Campaign, Drip, FullStory, Google Analytics, HubSpot, Klaviyo, Intercom, MailChimp, Microsoft Teams, Slack, Zendesk, and much more.

Salesforce Service Cloud is a customer experience management platform and helpdesk that supports companies in creating consistent customer service across multiple channels. It enables companies to efficiently manage customer interactions using automation and AI to enhance overall support quality.

Why I chose Salesforce Service Cloud: The software's AI can analyze customer interactions to provide proactive service recommendations, anticipate customer needs, and customize interactions at scale. Agents get a 360-degree view of customer interactions, allowing them to offer more personalized support and services.

Other AI features like chatbots and automatic triaging ensure that customer inquiries are quickly directed to the most qualified agents, improving response times and support quality. The platform also offers a user-friendly interface with a drag-and-drop editor for creating a self-service center, enabling customers to find solutions independently and reducing the burden on support teams.

Salesforce Service Cloud Standout Features & Integrations

Standout features include a robust knowledge base that helps agents to quickly find information and solutions to common issues, speeding up resolution times. The field service feature supports mobile workforce management, equipping field technicians with the necessary tools and information to deliver outstanding service.

Integrations include Freshdesk, CloudTalk, Twilio, Brandwatch, Paligo, Mailchimp, HubSpot CRM, Trello, TeamViewer, Smartsheet, Klaviyo, Aircall, Gainsight, and Conversocial.

Tidio is a customer service software that works well for customer experience management. It has a chatbot, live chat, and email marketing tool all rolled into one.

Why I picked Tidio: Their chatbot is easy to customize, meaning you can make it sound just like you or your brand. The chatbot can also handle a bunch of different tasks, such as answering FAQs, booking appointments, or selling products. Then there's the live chat feature, which lets you talk to your customers in real time.

Tidio Standout Features and Integrations:

Standout features for Tidio include its email marketing tools which are integrated with it's chatbot/live chat software, allowing you to send out targeted campaigns to keep your customers engaged. This is a particularly useful feature since, usually, CX tools specialize in one or the other.

The email marketing tools let you hand-craft emails using a simple, drag-and-drop designer or email templates to get you started quickly. They have over 500 templates to choose from and will often add more to the library. You can automate email flows using event triggers - for example, whenever you get a new subscriber to your site (welcome letter) or a customer wraps up an experience with customer service (survey).

Some additional features include analytics for your email campaigns; the ability to turn emails into support tickets; and the ability to classify conversations based on customer intent. These key features can help you better prioritize your work, ensure customers are taken care of, and make sure nothing slips through the cracks.

Integrations are available with WordPress, Shopify, and Mailchimp, allowing you to keep all your customer interactions in one place, no matter where they're happening. Tidio also has a robust API to support additional custom integrations as well. If you sign up for the Tidio+ plan, additional integrations are available with Wix, ActiveCampaign, Klaviyo, Recharge, Meta, Attentive, Yotpo, and Judge.me.

Missive is a team communication and collaboration platform built around shared inboxes and conversation management. It combines email, chat, and task organization into one place so your team can handle customer and internal communications without jumping between tools.

Why I Picked Missive: I picked Missive because of its collaborative conversation handling. Features like team inboxes and assignment options let you and your teammates share responsibility for customer communication while keeping accountability clear. Internal threads and collaborative drafting also ensure responses are accurate and reviewed before reaching customers, which helps maintain consistency and quality in customer interactions.

Another reason I chose Missive is its automation and workload management. With rules, you can automatically assign conversations, send out-of-office replies, or follow up with unresponsive customers. Workload balancing methods, like round-robin or least busy first, keep response times fair across your team and ensure no customer message is overlooked. These features directly support customer experience management by keeping response times fast and interactions smooth.

Missive Standout Features & Integrations

Features include analytics to measure reply times, handle times, and incoming message volume so you can spot performance gaps and improve your customer support. Canned responses also let you quickly reply with pre-written templates that include variable fields for personalization, helping your team stay efficient without losing a human touch.

Integrations include OpenAI, Integrately, Lindy.ai, Make, Close, HubSpot, Pipedrive, Salesforce, AIrcall, Dialpad, Dropbox, Google Drive, Asana, Trello, Shopify, and GitHub.

Zendesk is a comprehensive, AI-powered customer experience management software that helps businesses deliver customer support. It offers many features, including ticket management, real-time chat, a knowledge base, and reporting tools, facilitating communication between customers and support agents through multiple channels.

Why I picked Zendesk: Its customizable interface allows businesses to tailor the software to their operational needs, ensuring a seamless experience for customers and support agents. You can track customer interactions and monitor metrics such as response time and customer satisfaction—giving your team insights to help them continuously improve their customer service.

Zendesk provides multichannel support covering email, phone, chat, and social media. Its unified inbox feature ensures that all customer requests from a single customer are automatically merged, streamlining the communication process and enhancing the customer experience.

Zendesk Standout Features and Integrations:

Standout features for Zendesk are its ticketing system and self-service portal. The ticketing system enables businesses to effectively manage and resolve customer inquiries, complaints, and support requests. It allows for seamless tracking and follow-up on customer interactions, promoting timely responses and issue resolution. You can quickly categorize, tag, and assign tickets and add common messages and solutions to responses, improving efficiency and overall response times.

Zendesk's self-service portal allows companies to create a knowledge base consisting of FAQs, guides, and tutorials, enabling customers to find answers to the usual questions independently. Businesses can relieve their support team of trivial inquiries and instead focus on more complex issues.

Its analytics dashboards offer real-time insights into support performance, allowing companies to evaluate customer satisfaction rates, identify trends, and discover growth opportunities.

Integrations include Asana, Google Workspace, HubSpot, Jira, Microsoft Dynamics, Salesforce, Shopify, Slack, Trello, Zoom, and over 1200 more options on the Zendesk Marketplace.

Zoho CRM is a robust customer relationship management platform used by over 250,000 businesses in 180 countries. It offers tools to help you effectively manage your sales pipeline, marketing automation, and customer support activities, covering all areas of your revenue operations. The software can facilitate customer conversations via phone, email, live chat, and social media.

Why I picked Zoho CRM: I included Zoho CRM in this list because of its ability to use artificial intelligence for better CX interactions. For example, the software uses AI to learn from customer interactions in order to provide useful suggestions like the best time to contact customers or predict business trends. Zoho CRM also has an analytics feature that uses data across your entire organization to provide you with an impact analysis of business decisions, helping you minimize risks and increase your potential for success.

Zoho CRM Standout Features and Integrations:

The biggest standout feature for Zoho CRM is its omnichannel engagement coverage. When a customer interaction is initiated through any of your connected channels, your CX team will be notified. The software also stores detailed communication data and customer records, ensuring your agents have all the context they need to effectively handle requests. Teams can also manage their calendars, files, and emails through the system. Workflow automations help you easily respond to simple requests without adding to your team's workload.

Integrations include Microsoft Office 365, Microsoft Teams, Google Drive, Zapier, Zendesk, and ServiceNow.

If your team wants a flexible way to capture customer feedback and turn it into action, Jotform brings surveys, forms, and approvals into one place. CX managers, support leads, and ops teams can launch NPS or CSAT forms, route submissions to tickets or CRMs, and share quick visual reports without extra tools. It’s a practical pick when you need customer input to trigger the next step in your experience workflows.

Why I Picked Jotform: I picked Jotform for its form-to-workflow automation that helps CX teams move from feedback collection to resolution fast. You can build approval flows so managers can approve or reject requests from email, keeping response loops tight (Jotform Workflows). Native integrations push submissions directly into Zendesk, Salesforce, or HubSpot so feedback becomes tickets, leads, or deals without manual entry. Paired with NPS and survey templates plus conditional logic, you can tailor questions to each customer and send only the actions that matter.

Standout Features & Integrations:

Features span beyond its workflow focus. Jotform helps your team capture and share customer insights with ease. You can prefill forms to boost response rates, collect on-site feedback through kiosk mode, create quick visual reports, and manage data or trigger follow-ups directly in Jotform Tables.

Integrations include Google Sheets, Slack, Salesforce, HubSpot, Zendesk, Microsoft Teams, Trello, Asana, Dropbox, and Google Drive; an API is also available.

UserGuiding is a product walkthrough and user onboarding software designed to facilitate the creation of interactive product walkthroughs and user onboarding processes.

Why I picked UserGuiding: It provides a comprehensive suite of features that facilitate the collection of user insights through NPS surveys, micro-surveys and in-app surveys. These can collect feedback from the customer and display the resulting data in real time within the tool. An analytics page will display the resulting information and you can dig deep to find specific customer behaviors with the user-specific activity feed. Additionally, you can leverage its Slack integration to receive in-app notifications with responses.

Standout Features & Integrations:

Standout features include its code-free approach, allowing companies to design and implement onboarding experiences without the need for technical programming skills, which is a significant advantage for businesses looking to onboard users efficiently.

You can select the ready-to-use templates or create the survey you need from scratch in under 5 minutes. Once you have collected enough information, you can download the data to your computer so you can manipulate it in other software.

Integrations include Mixpanel, Segment, Intercom, Slack, Google Analytics, Google Tag Manager, Woopra, and HubSpot.

Nextiva is a customer experience management platform that provides a comprehensive suite of tools designed to enhance business communications and customer interactions. It offers solutions for voice, video, chat, social media, and email, integrating these channels into a single platform to facilitate customer engagement.

Why I chose Nextiva: I like Nextiva's AI-powered customer journey orchestration feature, which tracks and analyzes customer interactions across various touchpoints. This allows businesses to predict customer needs, personalize their interactions, and deliver a consistent experience. By using AI to automate workflows and optimize engagement strategies, Nextiva ensures that customers receive timely and relevant communication.

Additionally, Nextiva offers advanced voice analytics and real-time reporting tools. Utilizing machine learning algorithms, the voice analytics feature examines call data to provide deep insights into customer sentiment and agent performance. This enables businesses to detect patterns and identify areas needing improvement, to provide more consistent, high-quality service. Real-time reporting further enhances operational efficiency by allowing managers to track key performance indicators such as average response times and call resolution rates. 

Nextiva Standout Features & Integrations

Standout features include intelligent virtual assistants that can handle routine inquiries and tasks and the call pop feature that provides agents with critical customer information before answering calls. Additionally, the customer feedback gathering feature helps businesses collect and analyze customer opinions to continuously improve their services.

Integrations include Salesforce, HubSpot, Microsoft Teams, Zoho CRM, Zendesk, G Suite, Microsoft Outlook, Slack, ServiceNow, QuickBooks, SugarCRM, NetSuite, Oracle Sales Cloud, RingCentral, and Mailchimp.

Snoball is a customer experience management software, designed to enhance word-of-mouth marketing through strategic incentives. These incentives encourage customers to engage by submitting product reviews and referrals, fostering a robust word-of-mouth marketing ecosystem.

Why I picked Snoball: What sets Snoball apart is its integrated approach, blending reputation marketing with proactive engagement strategies. Teams dedicated to customer satisfaction can leverage Snoball to craft customized experiences that foster brand loyalty and community while creating impactful memories that encourage customer involvement and feedback.

By deploying targeted campaigns and streamlined automated interactions, Snoball ensures that your brand remains a focal point for your customers. Snoball's sophisticated analytics platform provides deep insights into engagement metrics, allowing you to refine your customer engagement strategies. This data-driven approach helps you to personalize the customer experience journey further.

Snoball Standout Features and Integrations:

Features include automated referrals by integrating with your company's Customer Relationship Management (CRM) system. The platform also turns customer reviews into marketing assets to help elevate your brand. Snoball also allows businesses to capture and share video testimonials from their customers.

Integrations include popular CRM systems such as Salesforce, HubSpot, Zoho CRM, Oracle, Adobe, and more.

Acquire is a comprehensive customer support platform that provides businesses with a unified view of customer interactions across various channels, including email, social media, live chat, video chat, voice calls, and text messages.

Why I picked Acquire: I included Acquire in this list because they offer a range of features all aimed at improving customer service efficiency and effectiveness. The platform's ability to integrate customer information, prioritize customers, set up routing configurations, and facilitate communication across different channels makes it an ideal tool for efficient customer service workflows.

Acquire Standout Features and Integrations:

Standout features for Acquire include its features focused on customer engagement, customer satisfaction, and streamlining the customer support process. By merging all customer communications into a unified agent inbox, you'll be able to improve the speed at which customer inquiries and complaints are responded to, thus improving your customer experience.

Other features that stand out are the tools for live chat, co-browsing, video chat, and chatbots, which are not commonly found in one package in other similar tools. It also provides data analytics that help with decisions that improve the customer experience.

Integrations are available with Amazon Lex Bot, Calendly, DocuSign, Google Analytics, HubSpot, Freshdesk, Magento, Mailchimp, Microsoft Dynamics CRM, Salesforce, Shopify, Stripe, WhatsApp, WooCommerce, Zapier, Zoom, and others.

Adobe Experience Manager integrates content management systems and digital asset management to monitor, track, analyze, optimize, and improve the customer experience. The platform is well-known for its ability to streamline content creation and management processes, improve customer experience, and drive demand marketing efforts.

Why I picked Adobe Experience Manager: I included Adobe Experience Manager in this list because it simplifies the distribution of content across several channels, and personalizes these contents to the customer’s device, to improve their experience with your brand, services, or products.

Adobe Experience Manager Standout Features and Integrations:

Standout features that set Adobe Experience Manager apart are its unique combination of content management system (CMS) and digital asset management (DAM) capabilities. It not only allows for the creation and management of content but also offers features such as digital signage, a headless content management system, content insights, rules-based targeting, targeting insights, and real-time customer profiles. These features enable businesses to design and manage digital displays, deliver content to modern apps, and access performance data and reports for better data-driven decisions around content creation.

Integrations are available with other Adobe products, including Adobe Target for delivering personalized experiences, Adobe Campaign for delivering personalized campaigns across other channels, and Adobe Creative Cloud for collaborating with designers. You can also connect it to Adobe Advertising Cloud or Google Analytics to analyze your website performance.

Oracle CX is a comprehensive customer experience management solution that integrates customer data across various business functions. It is particularly notable for its ability to consolidate data from advertising, marketing, sales, commerce, and service sectors, offering a holistic view of customer interactions.

Why I picked Oracle CX: I included Oracle CX in this list because they offer a full-feature CX platform that's suitable for enterprise organizations. Their software is used across a wide range of industries and covers the entire customer journey from end-to-end, giving you a 360-degree view of all your customer touchpoints.

Oracle CX Standout Features and Integrations:

One standout feature for Oracle CX is its cross-channel marketing capabilities, which allow you to create personalized marketing campaigns across all your different communication channels, including email, mobile, social media, and the web. Additionally, their integrated customer data platform helps businesses collect, unify, and action their customer data, allowing for targeted advertising campaigns.

Integrations are available with other Oracle products, as well as with third-party applications such as Salesforce, Microsoft Dynamics, Marketo, HubSpot, Shopify, and Magento.

UserZoom is a comprehensive user experience (UX) insights system that provides businesses with a variety of tools and services to improve their customer experience. It can help you improve your customer experience by synchronizing CX feedback with your product development team's workflows.

Why I picked UserZoom: I included UserZoom because it offers unique features compared to the other software systems in this list - most notably, the ability to conduct live interviews, usability testing, card sorting, benchmarking, and surveys. These features work together to increase the efficiency and impact of UX research, provide agile research for confident decision-making, engage and grow audiences, and discover user goals and test designs.

UserZoom Standout Features and Integrations:

One standout feature for UserZoom is its user testing capabilities. It allows for the collection of user feedback through various methods such as testing, surveys, audio feedback, and video feedback. This versatility in data collection methods provides a more holistic view of the customer experience.

Integration are available with Adobe XD, InVision, Sketch, Figma, FigJam, Qualtrics, SurveyMonkey, Medallia, Adobe Analytics, Google Analytics, and Pendo.

Satmetrix is a customer experience management software that gathers direct and indirect customer feedback from contact centers, call centers, and ongoing multichannel conversations and combines it to give you a true voice of your customer. It's designed to drive performance outcomes across the entire customer journey, making it a suitable choice for businesses that want to leverage voice of customer (VOC) data to improve their customer experience.

Why I picked Satmetrix: I included Satmetrix in this list because of its holistic VOC-centered approach. By combining and analyzing all forms of feedback across the customer journey, Satmetrix will give you actionable insights to help you improve your customer experiences. It also offers features like net promoter scoring, automated alerts for poor customer experience, and text analytics for understanding customer sentiment.

Satmetrix Standout Features and Integrations:

Standout features for Satmetrix include omnichannel feedback, customer journey-based design, and text and speech analytics, which help businesses identify areas of improvement, elevate their VOC strategy, personalize service with text and speech analytics, and improve customer satisfaction. Using the insights obtained, it creates reports about a company’s customer persona, behavior, customer journey mapping, and the customer’s experience at each touchpoint and their buying decision journey.

Integrations are available with Okta, ClientCircle, and Informatica.

Compass is a customer experience management platform designed to enhance user onboarding and support. It offers a range of features that aim to improve user satisfaction and software adoption by providing real-time guidance and personalized experiences.

Why I Picked Compass: Compass stands out as a customer experience management software because of its application walkthroughs, which offer step-by-step guides to help you and your team navigate complex tasks. This feature reduces errors and ensures consistency in task execution, making it easier for everyone involved. Additionally, the AI-powered chat assist provides instant support, which means your team can get immediate help and insights without having to wait for human intervention.

Another reason I chose Compass is its comprehensive knowledge base and document library. These resources provide easy access to user manuals and training materials, facilitating effective onboarding and empowering users to find solutions independently. This not only enhances productivity but also improves the overall user experience by reducing the need for external support.

Standout Features & Integrations:

Features include rich media and interactivity, allowing you to create diverse content with interactive elements that engage users. The platform also offers empowerment tools that provide easy access to essential information for onboarding and task management. Additionally, Compass supports integration via a browser plugin or script, ensuring a cohesive user experience across different platforms.

Integrations include CircleCI, GitHub, GitLab, PagerDuty, Sentry, Slack, Snyk, Follow Up Boss, Google Forms, Mojo, Fello, and Flodesk.