13 Best CX Newsletters To Join In 2024
Imagine this: your morning coffee is brewed to perfection, the world is just waking up, and your inbox awaits. But wait—before you dive into another day of delighting customers, how about I serve you a handpicked list of the coolest CX newsletters out there? 📰✨
These aren’t your average reads. I'm talking about the kind of content that makes you rethink what’s possible in customer experience. Whether you’re a CX newbie or a seasoned pro, these newsletters are the secret sauce to staying ahead of the curve, sparking fresh ideas, and, let’s be honest, making your competitors just a tad jealous.
So, pull up a comfy chair, grab that coffee, and get ready to hit “subscribe” on the best-kept secrets in the CX world.
Best CX Newsletters Shortlist
Here's a shortlist of the best CX newsletters I think are worth joining in 2024:
- CX Network - For industry insights and trends
- CX Today - For the latest CX technology news
- CustomerThink - For expert opinions and research
- CX Journey - For practical CX strategies
- Customer Experience Magazine - For global CX stories
- Daily Dive by CX Dive - For in-depth CX analysis
- The CX Lead - For actionable CX tips
- Blake's Customer Connection - For personal CX experiences
- CX Insider by Oracle - For Oracle CX updates
- CX by Design Ideas Newsletter - For CX design inspiration
- Heart of the Customer - For customer journey mapping
- CX News Now by Influx - For CX best practices
- CX Morning Brew - For daily CX news
Find more details about each newsletter below.
Overview Of The Best CX Newsletters
1. CX Network - For industry insights and trends
The CX Network is a digital publication about customer experience, service, engagement, and journey mapping. Its newsletters analyze trends and make future predictions about the CX industry.
- Audience: Senior customer experience leaders
- Newsletter Frequency: Weekly
- Cost: Free
- Subscribe here
Why Subscribe:
This newsletter examines how digital technologies reshape customer interaction and experiences, including AI, machine learning, and automation. It offers strategies for creating smooth customer experiences and insights into mapping and analyzing the customer journey to identify pain points and improvement opportunities. The CX Network also explores the relationship between employee and customer satisfaction and the best practices for developing and implementing successful CX strategies.
2. CX Today - For the latest CX technology news
The CX Today newsletter and customer experience blog offer information on the latest developments in contact center technology, chatbots, conversational AI, CRM, data, analytics, and trending CX topics.
- Audience: CX technology professionals
- Newsletter Frequency: Weekly
- Cost: Free
- Subscribe here
Why Subscribe:
The CX Today newsletters deliver updates on how AI and ML enhance customer experience, and news on automation technologies that streamline CX processes, such as robotic process automation and automated customer service solutions. It provides updates on CPDs that aggregate and analyze customer data and on the latest technologies transforming contact centers, like cloud-based solutions, AI-driven call routing, and advanced workforce management tools.
3. CustomerThink - For expert opinions and research
The CustomerThink newsletter focuses on customer-centric business strategies and best practices, including advice and actionable tips for enhanced customer interactions, building stronger relationships, and creating memorable experiences.
- Audience: CX professionals and researchers
- Size: 35,000+ subscribers
- Newsletter Frequency: Weekly
- Cost: Free
- Subscribe here
Why Subscribe:
The newsletter offers articles from industry leaders with deep insights into the future of customer experience, emerging trends, and strategic perspectives, including social media, segmentation, and omnichannel strategies. It discusses innovative approaches to CX, creative engagement tactics to measure and enhance customer satisfaction, and insights into effective leadership and management techniques that foster a customer-centric culture within organizations.
4. CX Journey - For practical CX strategies
The CX Journey newsletter emphasizes the importance of focusing on the customer and provides resources and services to help businesses understand and prioritize their customers’ needs.
- Audience: CX professionals and business leaders
- Newsletter Frequency: Occasional
- Cost: Free
- Subscribe here
Why Subscribe:
The CX Journey newsletter offers step-by-step guides on creating and refining customer journey maps and techniques for identifying key touchpoints and pain points. It guides the selection and tracking of metrics to measure customer success and provides techniques for increasing customer retention and building loyalty.
Additionally, it discusses crisis management and recovery, including best practices and tips for managing customer experience during crises and tips for effective communication and service recovery.
5. Customer Experience Magazine - For global CX stories
The Customer Experience Magazine newsletter offers a global perspective on customer experience through featured stories and insights. It provides a comprehensive view of the CX industry and ways to improve business.
- Audience: Global CX professionals
- Size: 30,000+ subscribers
- Newsletter Frequency: Weekly
- Cost: Free
- Subscribe here
Why Subscribe:
The newsletter explores customer experience trends in different regions to help readers analyze how cultural, economic, and technological factors influence CX practices. It includes detailed case studies highlighting successful CX strategies implemented by global brands, insights into the challenges and solutions experienced by multinational companies in different markets, and examples of innovative CX approaches developed by businesses in other countries.
6. Daily Dive by CX Dive - For in-depth CX analysis
The Daily Dive by CX Dive newsletter provides concise and focused summaries of important developments, expert opinions, and practical advice on customer service, technology, data collection, and privacy.
- Audience: CX industry executives
- Newsletter Frequency: Daily
- Cost: Free
- Subscribe here
Why Subscribe:
The newsletter discusses the emerging trends in CX and how these influence customer expectations and business practices. It offers a comprehensive review of Voice of the Customer (VoC) programs, customer feedback tools, analyses of effective strategies for building and maintaining customer loyalty, in-depth discussions on the importance of data privacy and security in customer experience, and managing data while ensuring compliance with regulations.
7. The CX Lead - For actionable CX tips
The CX Lead newsletter focuses on helping businesses improve customer experiences by covering customer journey analytics and retention and through customer experience management software recommendations and reviews.
- Audience: CX professionals and leaders
- Newsletter Frequency: Bi-weekly
- Cost: Free
- Subscribe here
Why Subscribe:
The CX Lead newsletter offers guides on mapping the customer journey and tips for identifying and addressing key pain points and opportunities at each stage. It discusses the best practices for gathering customer feedback through surveys, interviews, and other methods, and tips on designing feedback forms to ensure high response rates. Additionally, it delivers tips for setting up dashboards and reporting frameworks to monitor CX performance and strategies for actively engaging customers through various touchpoints.
8. Blake's Customer Connection - For personal CX experiences
Blake’s Customer Connection newsletter offers insights on customer-focused leadership and effective approaches to building strong customer relationships.
- Audience: CX professionals and business leaders
- Size: 7,000+ subscribers
- Newsletter Frequency: Weekly
- Cost: Free
- Subscribe here
Why Subscribe:
The newsletter tells Blake’s personal stories and reflections on memorable customer service interactions, the lessons learned from them, and how they can be applied to improve CX strategies. It includes Blake’s customer journeys with various brands, insights into what made these experiences exceptional or lacking, and practices and strategies these companies use to excel in CX. Additionally, it narrates CX's failures, how these situations were handled, practical advice from Blake’s experience, and how to improve aspects of customer service.
9. CX Insider by Oracle - For Oracle CX updates
The CX Insider newsletter by Oracle focuses on Oracle’s advanced technologies and solutions to enhance CX strategies. It features articles and tips on utilizing Oracle’s CX tools to drive customer engagement and optimize customer journeys.
- Audience: Oracle CX users and professionals
- Newsletter Frequency: Monthly
- Cost: Free
- Subscribe here
Why Subscribe:
The CX Insider newsletter by Oracle delivers new product releases on the latest Oracle CX products and features and insights into how these new releases can enhance customer experience management. It includes examples of organizations successfully using Oracle CX solutions to achieve their goals, the challenges faced, solutions implemented, and the results achieved with Oracle products, reports, and analyses on market trends and customer experience best practices.
10. CX by Design Ideas Newsletter - For CX design inspiration
The CX by Design Ideas newsletter focuses on creative and innovative strategies for enhancing customer experience through thoughtful design. It features articles, templates, whitepapers, and tips for user experience design and design-led CX initiatives.
- Audience: CX professionals and designers
- Newsletter Frequency: Monthly
- Cost: Free
- Subscribe here
Why Subscribe:
The newsletter delivers innovative CX design trends and how to apply these trends to create more engaging and effective customer experiences. It offers best practices and creative ideas for designing intuitive and user-friendly interfaces, inspirational ideas for visual and interactive design, and examples of design thinking methodologies for solving complex CX challenges. Additionally, it provides techniques for incorporating customer feedback into the design process.
11. Heart of the Customer - For customer journey mapping
The Heart of the Customer newsletter focuses on customer-centric transformation and features articles and case studies on understanding and improving customer journey.
- Audience: CX practitioners, CEOs, and business leaders
- Newsletter Frequency: Monthly
- Cost: Free
- Subscribe here
Why Subscribe:
The Heart of the Customer newsletter guides readers on creating and implementing customer journey maps and identifying and mapping key touchpoints and interactions. It provides techniques and methodologies for effective journey mapping and advice on avoiding common pitfalls and challenges in the mapping process. It also offers tips for fostering collaborations and how cross-functional teams have worked together to enhance customer journeys.
12. CX News Now by Influx - For CX best practices
The CX News Now by Influx newsletter features articles, case studies, and actionable tips on enhancing customer interactions, optimizing the customer journey, and leveraging new technologies to drive CX improvements.
- Audience: Brands and tech companies
- Newsletter Frequency: Biweekly
- Cost: Free
- Subscribe here
Why Subscribe:
The newsletter covers best practices for collecting, analyzing, and acting on customer feedback and techniques for implementing effecting Voice of the Customer (VoC) programs and leveraging customer insights. It offers methods for delivering personalized experiences based on customer data and preferences, strategies for anticipating customer needs, and addressing issues before they escalate. Additionally, it helps readers analyze customer data to gain actionable insights for CX strategies and decision-making.
13. CX Morning Brew - For daily CX news
The CX Morning Brew newsletter by CXFO Limited is a curated selection of articles on customer feedback strategies, personalization techniques, and employee experience. It provides updates on events, webinars, and training opportunities for customer experience.
- Audience: CX professionals
- Newsletter Frequency: Weekly
- Cost: Free
- Subscribe here
Why Subscribe:
The newsletter covers the latest news stories and events impacting the customer experience industry, including CX technology releases and innovation, and information on new tools and platforms that enhances CX management. It updates readers on new regulations and compliance requirements’ effect on businesses and customer interactions, and provides analysis of market research findings and their implications for CX strategies, delivering a clear message to its audience.
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