16 Best CX Newsletters to Subscribe to in 2026
If you want to keep up with proven CX ideas, industry insights, and expert advice without searching all day, this roundup of top newsletters delivers what you need. Find new sources for inspiration, stay ahead of trends, and help your team build stronger customer relationships.
Best CX Newsletters Shortlist
Here's a shortlist of the best CX newsletters I think are worth subscribing to:
- The CX Lead - Best for weekly lessons from top CX executives
- Customer Experience Professionals Association (CXPA) Newsletter - Best for updates from the CXPA global community
- CX Network - Best for in-depth CX leadership interviews
- CMSWire - Best for digital customer experience trends
- The Shepard Letter - Best for practical customer service tips
- CustomerThink - Best for cross-industry CX thought leadership
- The Punk CX Dispatch (LinkedIn) - Best for contrarian CX and service thinking
- Blake's Customer Connection - Best with exclusive CEO perspectives
- CX Journey Newsletter - Best for connecting employee experience and customer experience strategy
- The Weekly Win - Best for actionable, proven CX leadership frameworks and strategy
The 16 Best CX Newsletters
Below are my summaries of the best CX newsletters that made it onto my shortlist, plus others worth mentioning. My reviews offer a look at each newsletter's audience, frequency, cost, and more.
1. The CX Lead - Best for weekly lessons from top CX executives
- Audience: Senior CX leaders, CCOs, and customer success executives
- Size: 5,000+ subscribers
- Frequency: Weekly
- Cost: Free
I'll be honest—I'm a little biased. The CX Lead is our own newsletter, but I think it's worth your inbox. Every week, we bring you practical leadership lessons drawn from conversations with CX executives and founders who are actively shaping what great customer experience looks like.
Why subscribe? What sets The CX Lead apart is its interview-driven format. Rather than recycling industry headlines, each edition distills real strategies from senior CX leaders on topics like AI adoption, customer trust, and experience transformation. If you're a CX director, CCO, or VP of Customer Experience looking for ideas you can actually apply—not just think pieces—this one's for you.
2. Customer Experience Professionals Association (CXPA) Newsletter - Best for updates from the CXPA global community
- Audience: CX professionals and leaders worldwide
- Frequency: Monthly
- Cost: $299/annually
The Customer Experience Professionals Association (CXPA) is a global non-profit founded in 2011 by Bruce Temkin and Jeanne Bliss to advance customer experience as a recognized business discipline. It serves CX practitioners and leaders worldwide through member communications, research, and professional development resources.
Why subscribe? CXPA's updates are grounded in the standards and frameworks that define the profession—including guidance around the CCXP credential, AI integration in CX, and organizational influence. I think it's especially valuable if you're working toward professional certification or want to stay connected to how the broader CX field is evolving. It's not a weekly opinion column; it's a reliable line into the global CX community and the resources it produces.
3. CX Network - Best for in-depth CX leadership interviews
- Audience: Senior CX, service, digital, and marketing decision makers
- Frequency: Weekly
- Cost: Free
CX Network is a global digital publication that serves senior CX, service, and marketing decision makers worldwide. It delivers weekly newsletters alongside a deep library of reports, whitepapers, and interviews covering customer experience trends and strategy.
Why subscribe? What sets CX Network apart is its research-backed approach—it's home to the Annual Global State of CX Report series, which gives you a reliable pulse on where the industry is heading each year. The weekly newsletter ties together analysis, market intelligence, and expert interviews in a way that's genuinely useful for senior practitioners making strategic decisions. If you want substance over opinion, this is a good one to have in your inbox.
4. CMSWire - Best for digital customer experience trends
- Audience: CX, digital, and marketing leaders at medium-large organizations
- Size: 5,000,000+ members
- Frequency: Regular email newsletter
- Cost: Free
CMSWire is a digital publication run by Simpler Media Group that has spent over two decades covering customer experience, digital strategy, and customer data management for a global community of over 5 million CX and marketing leaders. Its newsletter is edited and contributed to by real-world CX practitioners, which keeps the content grounded in what's actually happening in the field.
Why subscribe? CMSWire lands in your inbox with a mix of news, analysis, and research that keeps you current on CX methodology, tooling, and operations. The contributor model means you're getting perspectives from people who are actively working in CX leadership—not just journalists covering it from the outside.
5. The Shepard Letter - Best for practical customer service tips
- Audience: Customer service and CX leaders and professionals
- Frequency: Weekly
- Cost: Free
The Shepard Letter is a free weekly newsletter written by Shep Hyken—New York Times and Wall Street Journal bestselling author, National Speakers Association Hall of Fame inductee, and longtime Forbes contributor—delivering CX and customer service insights every Wednesday. It's built for CX and customer service professionals at companies of all sizes who want practical strategies for building customer loyalty.
Why subscribe? Each issue pairs actionable tips with Shep's signature cartoon, making it one of the more personality-driven newsletters in the CX space. The content draws on Shep's decades of experience advising everyone from Fortune 50 companies to small businesses, so the advice tends to be grounded and applicable across contexts.
6. CustomerThink - Best for cross-industry CX thought leadership
- Audience: Business leaders focused on customer-centric strategy and CX
- Frequency: Weekly
- Cost: Free
CustomerThink has been running since 1998 under founder Bob Thompson, making it one of the longest-standing communities in the CX space, with contributors like Annette Franz, Adrian Swinscoe, and Lynn Hunsaker regularly publishing on the platform. The weekly Advisor newsletter surfaces the best of that contributor network for business leaders focused on building customer-centric organizations.
Why subscribe? What sets CustomerThink apart is the breadth and depth of its contributor base—you're getting perspectives from active CX practitioners and researchers, not a single editorial voice. New subscribers also get immediate access to "The Top 5 Practices of Customer Experience Winners," an e-book drawn from CustomerThink's own research. If you want a weekly newsletter that doubles as a window into how CX leaders across industries are actually thinking, this one's worth adding to your rotation.
7. The Punk CX Dispatch (LinkedIn) - Best for contrarian CX and service thinking
- Audience: CX and service leaders seeking bold, unconventional ideas
- Frequency: Monthly
- Cost: Free
The Punk CX Dispatch is a monthly LinkedIn newsletter, written by a Forbes contributor, bestselling author, and advisor who has spent over 25 years working with companies like Adobe, Apple, Microsoft, and Nespresso. It's built for CX and service leaders who want a perspective that challenges conventional wisdom rather than reinforcing it.
Why subscribe? Adrian's writing pushes back against mainstream CX thinking, covering topics such as AI in service, experience design, and customer strategy through a deliberately contrarian lens. Each edition is grounded in real advisory work across a wide range of industries, so the takes tend to be informed and specific rather than theoretical. If you're tired of newsletters that restate the obvious, I think this one will consistently give you something worth chewing on.
8. Blake's Customer Connection - Best with exclusive CEO perspectives
- Audience: CX professionals and leaders at large companies
- Frequency: Weekly
- Cost: Free
Blake's Customer Connection is a weekly newsletter on CX innovation and leadership, written by a customer experience futurist, Forbes contributor, and author of three books on customer-focused business. Her client roster includes Verizon, Adobe, Walmart, and Salesforce, so the perspective here is shaped by working inside large, complex organizations.
Why subscribe? Each edition translates big-picture CX trends and research into practical ideas you can apply, making it especially useful if you work in or alongside enterprise environments. Blake's writing is grounded in her work as a keynote speaker and executive advisor, which means you're getting frameworks that have been stress-tested in real leadership conversations.
9. CX Journey Newsletter - Best for connecting employee experience and customer experience strategy
- Audience: CX and EX leaders focused on culture transformation
- Frequency: Occasional
- Cost: Free
The CX Journey Newsletter is run by Annette Franz, founder and CEO of CX Journey Inc. and a CCXP with nearly three decades of experience in customer and employee experience. Her writing centers on what she calls the "Golden Thread"—the link between culture, employee experience, and customer outcomes.
Why subscribe? Annette's perspective is distinctive because she treats EX and CX as inseparable, which is a useful corrective if your organization tends to silo them. Her content covers journey mapping, customer-centric culture design, and leadership in ways that are grounded in her work as an author and advisor. I'd recommend it if you're a mid-to-senior leader working on culture transformation or trying to build a more customer-centric organization from the inside out.
10. The Weekly Win - Best for actionable, proven CX leadership frameworks and strategy
- Audience: CX leaders and practitioners at established enterprises
- Frequency: Weekly
- Cost: Free
The Weekly Win is Jeannie Walters' weekly newsletter for CX leaders who want to connect strategy to measurable business outcomes. Jeannie is a CCXP, CSP, author, and CEO of Experience Investigators, with 20+ years of experience working with brands like PayPal, Comcast, and Allstate.
Why subscribe? What sets this apart is its grounding in Experience Investigators' CXI Navigator™ framework, which provides a consistent, structured lens across topics such as journey mapping, organizational buy-in, and tying CX to ROI. You're not getting loosely themed thought leadership—you're getting a weekly installment that builds on a coherent methodology. I think it's especially valuable if you're leading a CX program and need both strategic direction and language you can use with executives.
11. The Customer Experience Newsletter - Best for bite-sized CX inspiration and real-world brand examples
- Audience: CX practitioners and customer-facing business leaders
- Frequency: Bi-weekly
- Cost: Free
The Customer Experience Newsletter is a bi-weekly send for CX practitioners and business leaders who want practical, example-driven ideas they can actually use. Dan spent 20+ years leading CX and marketing at brands like McDonald's, Discover, and Humana before becoming a full-time speaker and author.
Why subscribe? Dan's core argument—that a remarkable customer experience is your best marketing strategy—shapes every issue, and he backs it up with real brand examples rather than abstract frameworks. If you're looking for concrete inspiration to bring back to your team, this is a good source. I think it's especially useful if your role sits at the intersection of CX and marketing, where you need ideas that resonate across both functions.
12. CX Today - Best for weekly CX technology news and vendor insights
- Audience: CX technology professionals and contact center decision-makers
- Frequency: Weekly
- Cost: Free
CX Today is a free weekly newsletter that covers CX technology news, vendor developments, and industry trends. It's built for CX tech professionals and contact center leaders who need to stay current on tools and platforms shaping the space.
Why subscribe? Each issue pulls together headlines, strategy pieces, and event roundups across areas like CCaaS, conversational AI, CRM, and workforce management—so you get a broad view of the CX tech landscape in one place. I'd recommend this one if your role involves evaluating or implementing CX technology, or if you need to stay informed on vendor movements and market shifts.
13. CX Dive - Best for daily CX news and executive-level industry analysis
- Audience: CX executives and senior customer experience leaders at large brands
- Frequency: Daily
- Cost: Free
CX Dive is a daily newsletter from Industry Dive, covering news and analysis for CX executives and senior leaders. It's part of a wider network of industry-focused publications and brings the same award-winning journalism approach to customer experience.
Why subscribe? Each issue covers original reporting on how major brands like McDonald's, Amazon, and Starbucks are tackling customer service, AI, personalization, loyalty, and data privacy—so you're always seeing how CX strategy plays out at scale. I think this one is worth adding if you're in a senior or strategic role and need to track enterprise-level moves across the industry. It's more news-driven than practitioner-focused, but that's exactly what makes it useful for keeping your finger on the pulse of where CX is heading.
14. Customer Experience Magazine - Best for global CX news and award updates
- Audience: Global CX, EX, and digital experience professionals
- Size: 30,000+ members
- Frequency: Weekly
- Cost: Free
Customer Experience Magazine is a UK-based publication covering CX, EX, and digital experience news for practitioners and solution providers worldwide. Editor-in-Chief David Dungay leads a team that has been reporting on the industry for 15+ years.
Why subscribe? Each weekly roundup pulls together the latest CX and EX news, vendor updates, and analyst perspectives in one place—useful if you want a broad view of what's moving across the industry globally. What sets CXM apart is its deep connection to the international awards circuit; if you're tracking who's winning in CX and what strategies are being recognized, this is where you'll find that coverage.
15. Futurum Newsletter - Best for CX tech vendor analysis in an enterprise context
- Audience: Enterprise tech and CX leaders evaluating technology solutions
- Frequency: Weekly
- Cost: Free
The Futurum Newsletter is a free analyst research publication covering enterprise technology across 11 practice areas—including a dedicated Customer Experience practice led by analysts like Keith Kirkpatrick and Sherril Hanson. It's built for technology decision-makers and CX professionals who need vendor-level intelligence, not just industry news.
Why subscribe? Where most CX newsletters focus on strategy and practitioner tips, Futurum delivers analyst-grade coverage of the vendors shaping the CX tech landscape—think earnings breakdowns for Salesforce, Freshworks, and RingCentral, plus deep dives into CCaaS, CRM, and CDPs. If you're evaluating CX technology or tracking how major vendors are positioning their products, this gives you a level of rigor you won't find in practitioner-focused newsletters.
16. Heart of the Customer - Best for B2B customer journey mapping insights
- Audience: B2B CX leaders and journey mapping practitioners at large companies
- Frequency: Monthly
- Cost: Free
Heart of the Customer is a CX consultancy blog and newsletter run by Jim Tincher, a CCXP and widely recognized authority on B2B customer experience, founded in 2013. It's built for CX practitioners and program leaders working in complex B2B environments such as manufacturing, healthcare, and insurance.
Why subscribe? Most CX newsletters default to B2C examples and consumer-facing scenarios—Heart of the Customer is specifically grounded in B2B, which makes the journey mapping, VoC, and CX program content far more applicable if that's your world. Jim and his team draw on real consulting work with mid-market to Fortune 100 companies, so the insights reflect the actual complexity of driving CX change in large organizations.
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