10 Mejores Sistemas de Ticket Gratuitos Evaluados en 2026

Freshservice is a cloud-based ticketing system built for IT teams and service departments that need to manage internal requests, automate workflows, and provide fast support to employees across your organization.

Who Is Freshservice Best For?

Freshservice is a great fit for IT teams and service desk managers in mid-sized to large organizations that need a structured system for handling internal employee requests and incidents.

Why I Picked Freshservice

Freshservice earns its spot on my shortlist because of how well it handles the full IT helpdesk workflow in one place. I particularly like the incident management feature, which auto-routes tickets to the right agent and uses AI to suggest resolutions before a human steps in. My team also uses the service catalog to let employees submit structured requests through a self-service portal, which cuts down on back-and-forth emails. The no-code workflow automation then handles approvals and ticket routing, so agents spend less time on repetitive triage.

Freshservice Key Features

• SLA management: Set response and resolution time targets for different ticket types and get automatic alerts when deadlines are at risk.
• IT asset management: Track hardware and software assets and link them directly to related tickets for faster troubleshooting.
• Knowledge base: Build and publish help articles so employees can find answers without submitting a ticket.
• Canned responses: Save and reuse pre-written replies to handle common requests faster across your support team.

Freshservice Integrations

Integrations include Microsoft Teams, SecPod, Slack, TeamViewer, Jira, Azure AD, and connector apps for custom integrations.

What's Free?

Freshservice offers a 14-day free trial with access to all core features. After the trial, you’ll need to choose a paid plan to continue using the platform.

Freshdesk is a cloud-based ticketing system designed for support teams and small businesses that need to organize, track, and resolve customer requests across multiple channels without a steep learning curve or upfront investment.

Who Is Freshdesk Best For?

Freshdesk is a great fit for small to mid-sized support teams that handle customer requests across email, chat, phone, and social media from a single platform.

Why I Picked Freshdesk

I picked Freshdesk as one of the best because of how well it handles ticket management across multiple channels without requiring your team to juggle separate inboxes. Every email, social media message, and chat conversation gets pulled into a single shared inbox, so agents always have full context when responding. I also like the omnichannel customer service workspace, which brings conversations, customer history, and AI-driven suggestions into one connected view—meaning my team isn't switching between tabs to piece together a customer's story. Skill-based ticket assignment then routes each incoming request to the right agent automatically, based on what they're best equipped to handle.

Freshdesk Key Features

• Canned responses: Save and reuse pre-written reply templates to reduce response time and maintain consistent wording for common customer questions.
• SLA management: Set response and resolution time targets, with automatic escalations when tickets breach defined thresholds.
• Team collaboration tools: Add private notes, @mention teammates, and loop in other agents directly within a ticket thread.
• Self-service portal: Build a branded help center with FAQs and articles so customers can find answers without submitting a ticket.

Freshdesk Integrations

Integrations include Slack, MS Teams, Shopify, Salesforce, Jira, Playvox, and connector apps for custom integrations with external tools.

What's Free?

Freshdesk offers a free-forever plan for up to 2 agents for 6 months, including ticketing, a knowledge base, and pre-built reports. Some advanced features and integrations are only available on paid plans.

SysAid is an ITSM help desk platform built for IT teams, combining ticket management, AI-powered automation, incident and change management, a self-service portal, and IT asset management.

Who Is SysAid Best For?

SysAid is a good fit for mid-sized to large IT departments that need a structured, process-driven help desk with built-in ITSM capabilities.

Why I Picked SysAid

I've included SysAid in my top picks because its AI-powered ticket triage goes beyond basic rule-based routing. The AI Agent analyzes incoming tickets in real time, automatically setting priority, SLA, and assignment without any manual sorting. I also like the no-code automation builder, which lets you define custom escalation flows and reassignment rules based on SLA deadlines. For IT teams drowning in ticket volume, duplicate detection and auto-merge keeps the queue clean without anyone touching it manually.

SysAid Key Features

• Self-service portal: A branded end-user portal where employees can submit tickets, track request status, and search the knowledge base without contacting IT directly.
• Multi-channel ticket submission: Accepts incoming tickets via email, a web form, phone, and chat, all feeding into a single unified queue.
• IT asset management: A built-in CMDB that links assets directly to tickets, giving agents full device and configuration context when resolving issues.
• Knowledge base: An internal article library that agents can attach to tickets and end users can browse to resolve common issues independently.

SysAid Integrations

SysAid connects with over 1,000 apps through its embedded Workato integration engine, with pre-built third-party integrations with business applications like SAP and Salesforce, plus native integrations with Microsoft Teams, Jira Software, Azure Active Directory, Okta, Slack, Google Apps, Lansweeper, SolarWinds, Microsoft Intune, and TeamViewer. It's available on Zapier and has an API for custom integrations.

What's Free?

SysAid doesn't offer a free-forever plan, but it does offer a 14-day free trial. You can start a free trial with access to all SysAid features, and no credit card is required to sign up.

Zendesk gives support teams in businesses of all sizes a way to manage customer requests across channels, automate ticket handling, and deliver fast, organized responses—all from a single, user-friendly platform.

Who Is Zendesk Best For?

Zendesk is a strong fit for mid-size to enterprise support teams that handle high ticket volumes across multiple channels and need a scalable, well-integrated platform.

Why I Picked Zendesk

Zendesk earns its spot as one of the best on my shortlist because of how deeply AI is woven into the actual ticketing workflow—not bolted on as an afterthought. I particularly like the AI agents feature, which can autonomously resolve over 80% of customer interactions across channels like email, chat, voice, and social without any scripting or predefined flows. Zendesk Copilot is another feature I find genuinely useful—it surfaces suggested replies, customer sentiment, and recommended next steps directly in the agent workspace, so my team spends less time digging for context and more time resolving tickets.

Zendesk Key Features

• Omnichannel ticket management: Consolidate tickets from email, chat, voice, social media, and web forms into a single unified inbox.
• Customizable ticket views and workflows: Build tailored views and automated workflows that route, prioritize, and escalate tickets based on your team's rules.
• Knowledge base with self-service portal: Create and publish help center articles that customers can search before submitting a ticket.
• Reporting and analytics dashboard: Track ticket volume, response times, resolution rates, and agent performance with built-in reporting tools.

Zendesk Integrations

Integrations include Slack, Shopify, Google Play Reviews, Harvest, ChannelReply, Trustpilot, Pipedrive, Sprout Social, Amazon, and eBay.

What's Free?

Zendesk offers a 14-day free trial with access to most core features. After the trial, you’ll need to choose a paid plan to continue using the platform—there is no free-forever plan.

Help Scout gives customer support teams a simple way to manage tickets, organize conversations, and collaborate in a shared inbox, making it a popular choice for small businesses and growing teams looking for a free ticketing system that’s easy to use.

Who Is Help Scout Best For?

Help Scout is a great fit for small to mid-sized support teams that need a straightforward, collaborative tool to manage customer conversations without a steep learning curve.

Why I Picked Help Scout

Help Scout earns its spot on my shortlist because of how well it handles shared inbox collaboration for support teams. I really like the collision detection feature, which shows when a teammate is already viewing or replying to a conversation—so my team never sends duplicate responses to the same customer. I also use private notes to leave internal comments directly inside a ticket thread, which keeps context in one place without cluttering the customer-facing conversation. For a free ticketing system, that level of team coordination is genuinely hard to come by.

Help Scout Key Features

• Saved replies: Store pre-written responses to common questions and insert them into tickets with a single click.
• Customer profiles: View a customer's full conversation history and details alongside any open ticket.
• Automated workflows: Set up rule-based triggers to assign, tag, or prioritize tickets automatically.
• Docs knowledge base: Build a self-service help center so customers can find answers before submitting a ticket.

Help Scout Integrations

Integrations include Salesforce, Shopify, Slack, Jira, HubSpot, Stripe, WhatsApp, Mailchimp, Trello, and WooCommerce.

What's Free?

Help Scout offers a free-forever plan for up to 2 users. The free plan includes a shared inbox, basic reporting, and limited access to integrations and Docs knowledge base features.

Hiver is a customer service platform that integrates directly with Gmail to enhance your ticketing system. It provides tools for managing customer support, allowing your team to collaborate effectively without leaving their email interface.

Why I picked Hiver: I picked Hiver mainly for its shared inbox feature, which allows you and your team to manage emails collaboratively. This helps to ensure that all customer queries are addressed promptly. Additionally, you can assign emails to team members, track their status, and even set up reminders, all within your existing Gmail interface. In my opinion, another great feature is workflow automation, which helps you manage repetitive tasks. You can set rules to automate actions, like assigning tickets to specific team members based on email criteria. This can help your team focus on more complex customer issues without getting bogged down by routine tasks.

Standout features & integrations:

Features include a customer portal where users can find answers to common questions without contacting support, AI-driven assistance to draft responses and resolve tickets faster, and detailed analytics for tracking performance metrics.

Integrations include Google Sheets, Gmail, Slack, Trello, HubSpot, Mailchimp, monday.com, Pipedrive, Discord, Any.do, Asana, and ClickUp.

What's free?

Hiver offers a 'Forever Free' plan, which includes multi-channel shared inboxes, ticketing, live chat, and 24/7 email and live chat support. The software also provides a 7-day free trial for all paid plans.

For those seeking a reliable and user-friendly free ticketing system, Desk365 offers a solution for teams of all sizes. It stands out with its seamless integration with Microsoft Teams, allowing you to manage customer inquiries efficiently. Whether you're in a small business or a large organization, Desk365's AI-driven tools can help streamline your support processes, alleviating the challenges of ticket management and enhancing customer satisfaction.

Why I Picked Desk365

I picked Desk365 for its unique integration with Microsoft Teams, which allows your team to handle tickets directly from the platform you already use. This integration is supported by AI-powered ticketing, which automates routine tasks such as ticket categorization and response drafting, saving your team valuable time. Additionally, Desk365's instant notification system ensures that you never miss a critical update, making it an excellent choice for businesses looking to enhance their customer service capabilities without incurring additional costs.

Desk365 Key Features

In addition to its Microsoft Teams integration, Desk365 offers several features that can help your team:

• Reporting and Analytics: For reviewing key metrics, tracking SLAs and improving customer satisfaction.
• Customizable Web Widgets: Allows you to tailor the support interface to match your brand and specific requirements.
• Service Level Agreements (SLAs): Helps you set and track response and resolution times to meet customer expectations.
• Knowledge Base: Provides a repository for frequently asked questions and solutions, enabling customers to find answers independently.

Desk365 Integrations

Integrations include Microsoft Teams, Power Automate, Power BI, Azure DevOps, Jira, MS Planner, Microsoft 365 Copilot, Azure Entra ID, and Asana.

What's Free?

Desk365 offers a 21 day free trial of the full platform, post that, you can avail a lifetime free plan that is limited to 50 tickets per month.

SuperOps is an AI-powered platform designed for managed service providers (MSPs) and IT teams. It combines professional services automation (PSA) and remote monitoring and management (RMM) tools into a single system. 

Why I picked SuperOps: SuperOps offers a ticketing system that lets you prioritize tickets using a Kanban view, sorting by status, priority, or technician. The platform also allows you to set up and automate service-level agreements (SLAs) to prevent breaches and ensure timely escalations. Additionally, ticket assignments can be automated based on technician skills and availability. What especially stood out was its AI assistant, Monica, which provides contextual suggestions from similar tickets and the web. 

Standout features & integrations:

Features include centralized communication through side conversations, allowing you to manage client, vendor, and internal discussions in one place. The split-screen layout also lets you view the ticket you're working on alongside a list of other tickets, maintaining context and focus.

Integrations include ConnectWise, TeamViewer, Xero, Stripe, QuickBooks, SentinelOne, Lifecycle Manager, Guardz, and Microsoft Azure.

What's free? SuperOps doesn't offer a free plan, but it does have a 14-day free trial so you can try its complete suite of IT management tools, including ticketing, network monitoring, project management, and endpoint management.

Zoho Desk gives small businesses and support teams a free ticketing system with multi-channel support, automation, and self-service tools to help manage customer requests and streamline service operations.

Who Is Zoho Desk Best For?

Zoho Desk is a good fit for small to mid-sized businesses that need a scalable ticketing system with room to grow beyond basic support operations.

Why I Picked Zoho Desk

Zoho Desk earns its spot on my shortlist because of how much control it gives you over ticket routing and escalation logic without needing to upgrade to a paid plan. I particularly like the workflow rules engine, which lets you set up multi-condition automations—for example, automatically assigning tickets tagged "billing" to a specific agent group and escalating them if unresolved after two hours. I also use the blueprint feature to map out step-by-step ticket resolution processes, which keeps agents on track and reduces inconsistent handling across the team.

Zoho Desk Key Features

• Multi-channel ticketing: Consolidate tickets from email, live chat, social media, and web forms into a single shared inbox.
• Self-service portal: Build a branded help center with a knowledge base so customers can find answers without submitting a ticket.
• SLA management: Set response and resolution time targets with automatic alerts when tickets are at risk of breaching deadlines.
• Ticket tagging and filtering: Organize and prioritize tickets using custom tags, views, and filters to keep queues manageable.

Zoho Desk Integrations

Integrations include Zoho CRM, Zoho BugTracker, Zoho SalesIQ, Zoho Assist, Zoho Books, Zoho Analytics, Slack, Microsoft Teams, Google Workspace, and Jira.

What's Free?

Zoho Desk offers a free-forever plan for up to 3 users with basic email ticketing features. The free plan has limited capabilities compared to paid plans and does not include advanced automation, multi-department support, or light user access.

EngageBay gives small businesses and growing teams a free ticketing system that combines help desk, CRM, and marketing tools to help manage customer requests and streamline support in one place.

Who Is EngageBay Best For?

EngageBay is a strong fit for small businesses and startups that want to manage customer support tickets alongside their marketing and sales workflows in a single platform.

Why I Picked EngageBay

I've included EngageBay in my top picks because it's one of the few free ticketing tools that connects support tickets directly to a contact's full marketing history. When a ticket comes in, I can see exactly which emails that contact received, which campaigns they engaged with, and where they are in the sales funnel—all without switching tabs. I also like that EngageBay lets marketing teams set up automated ticket responses triggered by contact behavior, like a follow-up sequence after a form submission. That kind of marketing-to-support handoff is genuinely hard to find in a free plan.

EngageBay Key Features

• Ticket assignment rules: Automatically route incoming tickets to the right agent or team based on predefined criteria.
• Canned responses: Save and reuse pre-written replies to handle common customer questions.
• Ticket status tracking: Monitor the progress of open, pending, and resolved tickets from a single dashboard view.
• Contact management: Access full customer profiles, including interaction history, directly from within a support ticket.

EngageBay Integrations

Integrations include Shopify, SendGrid, Mailgun, Amazon SES, Stripe, LinkedIn, WooCommerce, Twilio, Facebook, and Slack.

What's Free?

EngageBay offers a free-forever plan for up to 15 users. The free plan includes basic ticketing, contact management, and limited integrations, but some advanced features and higher usage limits require a paid upgrade.