20 Best Spiceworks Alternatives Reviewed in 2025
Best Spiceworks Alternatives Shortlist
Here's my pick of the 10 best software from the 20 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
As a customer experience manager, finding the sweet spot between efficient ticket resolution by your team and maintaining customer satisfaction is likely one of your priorities. If Spiceworks isn’t meeting all your needs, due to limited features or scalability issues, you may want to explore alternative help desk solutions.
I've independently tested and reviewed various tools to help you find the best help desk software for your team. In this article, I'll share my unbiased insights on top Spiceworks alternatives.
You'll discover options that enhance collaboration, improve ticket management, and better align with your unique business requirements. Let's explore solutions that can truly support your team's success.
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With one-on-one help, we guide you to your top software options. Narrow down your software search & make a confident choice.
What Is Spiceworks?
Spiceworks is a help desk software designed to assist IT professionals and support teams in managing support tickets and IT assets. Ticket management, network monitoring, and asset tracking features help with organizing your team's workflow and improving response times. Overall, Spiceworks provides a centralized platform that enhances IT support operations and helps your team resolve technical issues efficiently.
Best Spiceworks Alternatives Summary
This comparison chart summarizes pricing details for my top Spiceworks alternative selections to help you find the best one for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for real-time collaboration | Free demo available | From $24/user/month (billed annually) | Website | |
| 2 | Best for omnichannel ticket submission | Free Plan | Free | Website | |
| 3 | Best for shared inboxes | Free trial + free demo available | From $19/user/month (billed annually) | Website | |
| 4 | Best for process automation | Free demo available | Pricing upon request | Website | |
| 5 | Best for data control and security | 14-day free trial | From $15/user/month (billed annually) | Website | |
| 6 | Best for AI-driven workflow automation | Free demo available | From $29/user/month (billed annually) | Website | |
| 7 | Best for integrated IT solutions | Free demo available | Pricing upon request | Website | |
| 8 | Best for email management | 21-day free trial | From $699 (billed annually) | Website | |
| 9 | Best for free and simple use | Free demo | From $39.95 | Website | |
| 10 | Best for ITIL certification | Free demo available | Pricing upon request | Website |
Why Trust Our Software Reviews
We’ve been testing and reviewing customer experience software since 2020. As customer experience managers ourselves, we know how critical and difficult it is to make the right decision when selecting software. We invest in deep research to help our audience make better software purchasing decisions.
We’ve tested more than 2,000 tools for different customer experience use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent and check out our software review methodology.
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CRM Creatio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday Service
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6 -
Issuetrak
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.1
Best Spiceworks Alternatives Reviews
Below are my detailed summaries of the best Spiceworks alternatives that made it onto my shortlist. My reviews offer an in-depth look at the key features, pros and cons, integrations, and ideal use cases of each tool to help you find the best one for you.
HappyFox is a cloud-based help desk software designed for businesses aiming to improve customer support efficiency and collaboration. It's primarily used by customer service teams seeking to manage tickets and enhance communication.
Why HappyFox is a good Spiceworks alternative: HappyFox excels in real-time collaboration, allowing your team to work together seamlessly on support tickets. Its intuitive interface helps your team navigate the software effortlessly, improving response times. The software's automation capabilities reduce repetitive tasks, freeing up your team's time for more complex issues. With a focus on collaborative ticket management, HappyFox ensures your team stays connected and informed.
Standout features & integrations:
Features include a comprehensive ticketing system, canned responses, and task management. You can set up automated workflows to handle repetitive tasks efficiently. The software also offers a self-service knowledge base, helping customers find answers independently.
Integrations include Slack, Shopify, Salesforce, QuickBooks, Google Workspace, Microsoft Teams, Mailchimp, Zapier, Trello, and Jira.
Pros and cons
Pros:
- Effective task management
- Self-service knowledge base
- Automation of repetitive tasks
- Intuitive user interface
- Strong real-time collaboration
Cons:
- Limited offline capabilities
- No mobile app customization
- May need training for new users
- Requires customization for advanced needs
- Limited reporting features
Raiseaticket is a free, cloud-based help desk software designed to enhance customer support experiences. Its primary users are businesses seeking to streamline communication between customers and support teams.
Why Raseaticket is a good Spiceworks alternative: Raiseaticket offers a customizable ticketing system that supports multi-channel communication, allowing your team to manage tickets from various sources efficiently. Tailored Service Level Agreements (SLAs) ensure you meet your specific business requirements. Real-time notifications keep your team informed about ticket statuses, enhancing response times. Its compliance with GDPR makes it suitable for businesses that need secure and compliant support solutions.
Standout features & integrations:
Features include customizable ticketing, real-time notifications, and tailored SLAs. You can enhance customer interactions with multi-channel communication. The platform's intuitive interface helps your team collaborate effectively.
Integrations include Slack, Microsoft Teams, Google Workspace, Salesforce, Mailchimp, Jira, Trello, Zapier, QuickBooks, and Freshdesk.
Pros and cons
Pros:
- Easy to set up
- GDPR compliant
- Real-time notifications
- Supports multi-channel communication
- Customizable ticketing system
Cons:
- Limited customization for advanced needs
- No mobile app support
- Requires manual ticket sorting
- Limited automation options
- Basic reporting features
Front is a customer service platform designed for teams to manage and respond to customer communications across various channels. It enables your team to collaborate in real-time, ensuring efficient handling of inquiries and support requests.
Why Front is a good Spiceworks alternative: Front centralizes emails, SMS, social media messages, and live chats into a single shared inbox, allowing your team to manage all customer interactions from one place. Its real-time collaboration features, such as internal comments and assignments, help your team work together efficiently on customer inquiries. With customizable workflows and automated routing, messages are directed to the right team members promptly. Its analytics provide insights into team performance and customer satisfaction, aiding in continuous improvement.
Standout features & integrations:
Features include shared inboxes, internal commenting, and real-time notifications. You can assign and track tasks within email threads, improving accountability. The software also offers analytics to help your team monitor performance and optimize workflows.
Integrations include Salesforce, Slack, Microsoft 365, Google Workspace, Asana, Trello, HubSpot, Shopify, GitHub, and Intercom.
Pros and cons
Pros:
- Detailed analytics and reporting
- AI-powered automation
- Customizable workflows
- Real-time team collaboration
- Centralized communication channels
Cons:
- Customization options can be overwhelming
- Mobile app has fewer features
- Limited offline functionality
- Initial setup may require time
- Higher cost for advanced features
OTRS is a help desk software solution tailored for businesses looking to automate their service management processes. It's commonly used by IT service teams and customer support departments to enhance efficiency and service delivery.
Why OTRS is a good Spiceworks alternative: OTRS offers advanced process automation capabilities that can significantly improve your team's workflow compared to Spiceworks. Its ticketing system is highly customizable, allowing you to adapt processes to fit your organization's needs. The software supports detailed reporting, helping you gain insights into performance metrics. With features like automated notifications and escalations, OTRS ensures timely responses to customer inquiries.
Standout features & integrations:
Features include a customizable ticketing system, automated notifications, and detailed reporting. You can set up automated workflows to streamline your service management processes. The software's escalation management feature ensures that critical issues are addressed promptly.
Integrations include Microsoft Active Directory, Microsoft Exchange, LDAP, Nagios, Jira, Salesforce, Slack, Google Workspace, Amazon Web Services, and Microsoft Azure.
Pros and cons
Pros:
- Supports ITIL practices
- Escalation management
- Detailed reporting capabilities
- Advanced process automation
- Highly customizable ticketing system
Cons:
- Complex for small teams
- May need customization for specific needs
- Limited mobile app features
- Steep learning curve
- Requires technical setup
Helpy Pro is a versatile help desk software designed for customer support teams across various industries, focusing on secure ticket management and customer interaction. It serves organizations that prioritize data privacy and regulatory compliance.
Why Helpy Pro is a good Spiceworks alternative: Helpy Pro offers self-hosted deployment options, giving you greater control over your data compared to Spiceworks. Its compliance with GDPR and HIPAA ensures your team meets strict data security standards. Multi-channel ticketing helps manage customer inquiries efficiently, and the self-service help center empowers users to find solutions independently. Helpy's focus on security and privacy makes it a solid choice for industries like healthcare and finance.
Standout features & integrations:
Features include support ticketing, live chat, and a self-service help center. Helpy's robust security measures protect customer data, ensuring compliance with data privacy regulations. You can choose between self-hosted and SaaS deployment options for flexible implementation.
Integrations include Slack, Zapier, Salesforce, Mailchimp, Google Analytics, Stripe, QuickBooks, FreshBooks, Trello, and Shopify.
Pros and cons
Pros:
- Customizable help center
- Multi-channel ticketing support
- GDPR and HIPAA compliance
- Self-hosted deployment option
- Strong data security measures
Cons:
- Limited automation capabilities
- No mobile app available
- Basic reporting features
- Requires technical setup for self-hosting
- Limited customization options
BOSSDesk is an IT ticketing system designed for IT service management and help desk operations, serving industries like government, retail, and healthcare. It offers both cloud and on-premise solutions, focusing on incident management and asset tracking.
Why BOSSDesk is a good Spiceworks alternative: BOSSDesk offers AI-driven workflow automation, which can significantly enhance your team's efficiency. Its ITIL-compliant features like incident and problem management ensure standardized processes. The self-service portal allows users to resolve issues independently, reducing the load on your support team. With customizable dashboards, you can tailor the interface to fit your specific needs.
Standout features & integrations:
Features include change management, HR onboarding, and a self-service portal. Customizable dashboards let you organize information in a way that suits your workflow. Workflow automation helps your team manage tasks efficiently, improving service delivery.
Integrations include Zapier, which connects BOSSDesk to over 5,000 apps, and other popular tools like Slack, Microsoft Teams, Jira, Freshdesk, ServiceNow, Zendesk, Salesforce, Google Workspace, and QuickBooks.
Pros and cons
Pros:
- Mobile access for technicians
- Self-service portal
- Customizable dashboards
- ITIL-compliant processes
- AI-driven workflow automation
Cons:
- Limited customization for non-IT users
- Higher cost for advanced features
- May need training for new users
- Limited offline capabilities
- Requires initial setup time
Alloy Software is an IT help desk software designed for IT professionals and support teams, focusing on incident management and asset tracking. It offers tools to streamline your IT operations and improve service delivery.
Why Alloy is a good Spiceworks alternative: Alloy Software provides integrated solutions for IT asset management, network discovery, and incident tracking. These features help you manage IT infrastructure more effectively. Its configuration management database offers a detailed view of your IT environment, aiding in better decision-making. For teams needing comprehensive IT management, Alloy Software's capabilities are a strong choice.
Standout features & integrations:
Features include incident management, asset tracking, and network discovery. The software also offers a configuration management database to give you insights into your IT infrastructure. Customizable dashboards help your team monitor and report on key metrics effectively.
Integrations include Microsoft Active Directory, Microsoft Azure, Google Workspace, Slack, Microsoft Teams, Jira, QuickBooks, Zoom, Zapier, and Salesforce.
Pros and cons
Pros:
- Configuration management database
- Incident tracking features
- Network discovery tools
- Customizable dashboards
- Detailed asset management
Cons:
- Limited mobile app functionality
- Complex initial setup
- Limited customization for non-IT users
- Requires technical expertise
- Steep learning curve
HelpSpot is a help desk software designed to manage customer inquiries efficiently, primarily used by customer support teams. It focuses on organizing and responding to support tickets through a centralized system.
Why HelpSpot is a good Spiceworks alternative: HelpSpot excels in managing email-based support, making it a strong choice for teams heavily reliant on email communication. Its email integration allows your team to handle support requests directly from their inboxes. The software's customizable ticket fields help you tailor it to fit your specific workflow. With automated response templates, you can ensure faster, more consistent communication with customers.
Standout features & integrations:
Features include a knowledge base, time tracking, and reporting capabilities. You can create a self-service portal to reduce the number of incoming tickets. The software also offers mobile access, letting your team manage tickets on the go.
Integrations include Slack, Zapier, Salesforce, HubSpot, Mailchimp, Microsoft Teams, Google Workspace, QuickBooks, Zendesk, and Freshdesk.
Pros and cons
Pros:
- Self-service portal available
- Supports mobile access
- Automated response templates
- Customizable ticket fields
- Strong email management
Cons:
- Limited customization options
- Requires technical knowledge
- Basic reporting tools
- Limited automation features
- Complex setup process
Hesk is a free help desk software designed for small to medium-sized businesses, providing tools to manage customer support inquiries and maintain an integrated knowledge base. It enables your team to organize, track, and resolve customer issues efficiently without incurring additional costs.
Why Hesk is a good Spiceworks alternative: Hesk offers a straightforward, user-friendly interface that simplifies the setup and management of your help desk operations. Its integrated knowledge base reduces the number of support requests by empowering customers with self-help resources. With features like ticket prioritization, categorization, and detailed reporting, your team can stay on top of customer inquiries effectively. Additionally, Hesk's customizable fields and statuses allow you to tailor the system to your specific support processes.
Standout features & integrations:
Features include canned responses that let your team reply faster to common questions. Email piping converts customer emails into support tickets automatically. A mobile-friendly interface ensures you can manage support tasks from any device.
Integrations include Slack, Zapier, Microsoft Teams, Google Workspace, Salesforce, Mailchimp, Trello, Jira, Freshdesk, and Zendesk.
Pros and cons
Pros:
- Responsive design for mobile use
- Integrated knowledge base
- Customizable ticket categories
- Unlimited staff and customer accounts
- Easy to install and configure
Cons:
- Requires manual updates for self-hosted version
- Basic user interface design
- No built-in live chat support
- Limited reporting capabilities
- Lacks advanced automation features
ManageEngine ServiceDesk Plus is an IT service management software designed for IT teams looking to enhance their service delivery and support operations. It serves IT departments by offering tools for incident management, asset tracking, and change management.
Why ManageEngine ServiceDesk Plus is a good Spiceworks alternative: ManageEngine ServiceDesk Plus provides ITIL-certified processes that help your team align with industry best practices. Its incident management feature allows efficient tracking and resolution of IT issues. The software's asset management capabilities enable you to monitor and manage IT assets seamlessly. With change management tools, you can oversee and document changes in your IT environment efficiently.
Standout features & integrations:
Features include a self-service portal, SLA management, and a knowledge base. You can automate repetitive tasks, improving your team's efficiency. The software also provides advanced reporting tools to help you gain insights into your IT operations.
Integrations include Microsoft 365, Active Directory, Jira, Slack, Google Workspace, Zoho CRM, QuickBooks, Salesforce, Zendesk, and Zapier.
Pros and cons
Pros:
- Advanced reporting capabilities
- Change management tools
- Comprehensive asset management
- Efficient incident management
- ITIL-certified processes
Cons:
- Complex for small teams
- Limited mobile app functionality
- Steep learning curve
- May need customization for specific needs
- Requires initial setup and configuration
Other Spiceworks Alternatives
Here are some additional Spiceworks alternatives that didn’t make it onto my shortlist, but are still worth checking out:
- Issuetrak
For task management
- NinjaOne
For automated endpoint management
- Deskpro
For customizable interface
- Pylon
For small business integration
- Jira Service Management
For agile teams
- ConnectWise
For managed service providers
- Cayzu
For cloud-based help desk
- Zendesk
For multi-channel support
- N-able
For asset management
- Jitbit
For fast setup
Spiceworks Alternatives Selection Criteria
When selecting the best Spiceworks help desk alternatives to include in this list, I considered common buyer needs and pain points related to help desk software products, like scalability and integration capabilities. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Ticket management
- Email integration
- Reporting and analytics
- Knowledge base management
- User role management
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- AI-driven automation
- Multi-language support
- Customizable dashboards
- Mobile app support
- Social media integration
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive interface
- Easy navigation
- Customization options
- Accessibility features
- User feedback mechanisms
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Ready-to-use templates
- Access to webinars
- Supportive chatbots
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 support availability
- Multiple support channels
- Response time
- Knowledgeable support staff
- Access to a support community
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Pricing transparency
- Flexible pricing plans
- Features offered at each pricing tier
- Free trial availability
- Cost compared to benefits
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Commonly reported issues
- Praise for specific features
- Feedback on customer support
- Recommendations for improvement
Why Look for a Spiceworks Alternative?
While Spiceworks help desk is a good solution, users may seek out alternatives for a variety of reasons. You might be looking for a Spiceworks alternative because…
- You're seeking better scalability for your team
- Your team needs advanced reporting tools
- You’re facing device or dashboard integration problems
- You need more customization options
- Your team wants mobile app access
- You need faster customer support response times
If any of these sound like you, you’ve come to the right place. My list contains several help desk software options that are better suited for teams facing these challenges with Spiceworks and looking for alternative solutions.
Spiceworks Key Features
Here are some of the key features of Spiceworks, to help you contrast and compare what alternative IT help desk solutions offer:
- Customizable ticketing portals: Let your team tailor the ticketing system to fit your needs.
- Mobile app access: Manage tickets on the go with mobile access.
- Automated responses: Save time with pre-set replies to common inquiries.
- Personalized knowledge base: Build a repository of solutions for easy access by your team.
- Advanced reporting capabilities: Generate detailed reports to track performance and efficiency.
- Supportive community: Access help from a community of over eight million experts.
- Task management: Track, prioritize, and manage tasks within the platform.
- No extensive setup required: Start using the platform without complex installation.
- Free cloud-based tool: Use the software without cost, regardless of the size of your business.
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