28 Meilleurs Logiciels de Chatbot de 2026 : Évalués & Comparés

Tidio is a cloud-based chatbot software solution that helps businesses automate customer service. It offers many features, including live chat, email marketing, and automation.

Why I picked Tidio: It integrates with a website and monitors visitor activity in real time. Users can configure chatbots to automatically start a chat session when a visitor arrives on a website and engage in conversation with the visitor to provide assistance. If an agent is unavailable to chat, you can set up automatic responses so that the visitor still receives some level of customer service.

The order placement feature of Tidio's chatbots streamlines the process of placing an order on a website. By providing a link to the product page and a form to fill out, the chatbot can handle the entire process from start to finish. The chatbot can also provide confirmation of the order, estimated delivery time, and other relevant information.

Additionally, Tidio's abandoned cart saver feature is a powerful tool that can help recover lost sales and boost your bottom line. When a customer adds an item to their shopping cart but does not complete the purchase, Tidio's chatbot will automatically reach out and send a reminder with a link to the product page and a unique discount code that can be used to complete the purchase.

Tidio Standout Features & Integrations

Features include ticketing, AI-response bots, shared inbox for teams, a live view of visitors, canned responses, and pre-chat surveys.

Integrations are available with popular third-party applications, such as Zendesk, MailChimp, Shopify, Magento, and Klaviyo.

The software’s chatbots can provide 24/7 assistance to website visitors, freeing human customer service representatives to handle more complex inquiries.

SparrowDesk offers a comprehensive solution for businesses seeking to enhance their customer interaction through chatbot software. It is particularly appealing to organizations aiming to automate routine customer inquiries and streamline support processes. By leveraging AI-driven technologies, SparrowDesk addresses challenges like reducing response times and improving customer satisfaction.

Why I Picked SparrowDesk

I picked SparrowDesk because of its AI-driven capabilities that set it apart in the chatbot software landscape. With its AI Agent, Luna, SparrowDesk can auto-resolve a significant portion of customer inquiries, allowing your team to focus on more complex issues. Combined with its AI Copilot feature that generates summaries and smart-reply drafts for agents, the platform supports chat-centric teams who need to keep response times low and context strong. It’s a fit when you’re looking for a chatbot/agent solution that works alongside human agents, not just a standalone bot.

SparrowDesk Key Features

In addition to its AI-driven capabilities, SparrowDesk offers several other features that can benefit your team:

• Unified Workspace: This feature allows your team to manage all customer interactions from a single platform, enhancing collaboration and efficiency.
• Self-Service Portals: Customers can find answers to their questions independently, reducing the workload on your support team.
• No-Code Workflow Automation: You can automate repetitive tasks without the need for coding, saving time and resources.
• Chat Widget & Live Messaging: SparrowDesk’s live chat module allows you to add a chat widget to your website, track visitor behavior (pages visited, browser, device) and engage in real time or hand off to humans.

SparrowDesk Integrations

Native integrations are not currently listed by SparrowDesk.

Zoho SalesIQ is a live chat software that businesses can use to manage customer interactions.

Why I picked Zoho SalesIQ: The chatbot feature has a no-code drag-and-drop builder that can be used to craft scripts to respond to common customer queries. It can also use AI to understand the context of a visitor's question and provide answers directly from your customer resource hub. Both your support agents and your customers will have access to their chat history, helping everyone catch up on the situation at hand when an agent needs to step in to handle a request.

What's particularly noteworthy about the software is its capacity to manage live chats on your website and social media profiles, but it can also be used directly in your app. Customers can connect with your support team (or support bot) straight from your product, cutting out the need to visit your site or send an email to get in touch.

Zoho SalesIQ Standout Features & Integrations

Features include chatbot templates, drag-and-drop script builder, social media message management, visitor tracking, lead scoring, ticket routing, and analytics.

Integrations include Zoho CRM, Zoho Desk, and Zoho Campaigns, as well as Google Analytics and Salesforce.

Zoho SalesIQ Plans & Pricing

Plans start at $7/operator/month, and they offer a 15-day free trial.

If your business is on the lookout for a solution that combines email management with live chat capabilities, Hiver might be the tool for you. Designed for teams that thrive on efficiency, particularly in fast-paced sectors like logistics and e-commerce, Hiver utilizes AI to handle repetitive tasks, allowing your team to focus on what truly matters—customer engagement and satisfaction. With Hiver, you can manage communication processes and reduce response times, which can be crucial for maintaining customer loyalty and ensuring smooth operations.

Why I Picked Hiver

I picked Hiver for its ability to integrate AI-driven functionalities that cater specifically to businesses looking for more than just a chatbot solution. The platform's automated response drafting ensures your team can handle high volumes of inquiries swiftly, while conversation tagging helps keep interactions organized and easily retrievable. These features are particularly beneficial for those who need to manage multiple communication channels from a single workspace, making Hiver an excellent choice for businesses aiming to enhance their customer service efficiency.

Hiver Key Features

Aside from its standout capabilities, Hiver offers several other features that can be highly beneficial for your team:

• Omnichannel Inbox: This feature allows you to manage emails, chats, and voice communications from a single platform, ensuring no message is ever missed.
• Workflow Automation: Automate repetitive tasks to free up your team's time for more complex customer interactions.
• Knowledge Base: Provides a self-service option for customers to find answers to common questions, reducing the load on your support team.
• Analytics Tools: Offers insights into team performance and customer satisfaction, helping you make data-driven decisions.

Hiver Integrations

Integrations include Salesforce, HubSpot, Slack, Zapier, Freshdesk, Zoho Desk, Zendesk, Asana, Trello, and Notion.

Guru is a search and knowledge management platform that centralizes a company's collective intelligence. Users can connect all their apps, documents, and chats to the platform to get instant answers in their workflow.

Why I picked Guru: This software earned its spot on my list because of how it brings your company's knowledge base into your key workflows, whether with chatbots or other channels. It uses AI to quickly and effectively find key information from your wiki or intranet and bring it into your communication systems.

This AI-powered functionality allows your teams to find answers to their questions quickly, and deliver personalized, contextual recommendations in real-time. It can be leveraged for both internal and external knowledge sharing.

Guru Standout Features and Integrations

Standout features include the AI Suggest tool, which uses artificial intelligence to find relevant knowledge from the Guru database for users based on the content displayed on their screen. Knowledge Triggers automatically display information when specific conditions on a webpage are met, such as visiting a certain URL. The browser extension and integrations with Slack and MS Teams allow for easy access to the knowledge base within commonly used platforms.

Integrations include Slack, Salesforce, Microsoft Teams, Google Chrome, Gmail, and Outlook.

Chatbase is chatbot software built for creating AI-powered support agents that can handle complex customer interactions. It’s designed to be intuitive for both technical and non-technical users, making it easy to build, train, and deploy chatbots that learn from your business data.

Why I picked Chatbase: I picked Chatbase because it focuses on helping you create sophisticated AI support agents powered by large language models. This means your bots can understand context, handle nuanced questions, and escalate conversations to human agents when necessary. The platform also includes a real-time data sync capability, so your bots can pull information directly from CRMs, payment systems, or scheduling tools to provide instant, accurate responses.

Another reason I chose Chatbase is that it continuously learns from previous conversations. Over time, your AI agents become more capable, improving both customer satisfaction and resolution rates. Combined with its detailed analytics dashboard, you can monitor chatbot performance, identify gaps, and fine-tune responses for better accuracy.

Chatbase Standout Features & Integrations

Standout features include action configuration for automating routine workflows within integrated apps, AI model comparison to test different models for response accuracy, and smart escalation to human support when issues fall outside bot capabilities. It also supports multilingual chat in over 80 languages and includes advanced reporting to track interaction quality and agent performance.

Integrations include Make, Zendesk, Notion, Slack, Stripe, Salesforce, Cal.com, Calendly, WhatsApp, Zapier, and Messenger.

Chatbase Plans & Pricing

Chatbase pricing starts with a free plan, then scales from $32/month for the Hobby plan to $400/month for Pro, with an Enterprise option offering custom limits, SLAs, and priority support.

Quidget is a no-code AI chatbot designed to automate repetitive frontline support. By learning from your website, FAQs, and uploaded resources, it provides instant, accurate answers around the clock. 

Why I picked Quidget: Quidget relies on user-provided sources for training, such as website URLs, knowledge base documents, or custom FAQ entries. This approach ensures that Quidget AI Agents stick strictly to the information they’re trained with, delivering accurate, automated responses without introducing unverified data.

To modify how Quidget Agents respond, you can update the knowledge base or customize prompts directly in the settings.

Quidget Standout Features and Integrations

Standout features include the ability to escalate complex cases to live agents, enhancing your customer support workflow. It supports multiple languages, enabling responses in the customer’s preferred language. Additionally, Quidget includes AI Sales Agents that can automatically collect lead emails and schedule meetings using an integrated Calendly feature.

Integrations include Euphoric.ai, Zendesk, WhatsApp, and Slack.

Tars is chatbot software that makes building conversation workflows easy. Its visual interface lets you choose what happens after each interaction and then test out your workflows before pushing them live.

Why I picked Tars: One place the tool stands out is in its templates. There are over 1,000 choices for industries like healthcare, insurance, education, real estate, and even government. Once you choose your favorite, you can easily customize it using the drag-and-drop builder.

You can make a chatbot for your website by adding it as a widget or a standalone page. You can also build a bot for WhatsApp that let you automate L0 & L1 queries.

Tars Standout Features & Integrations

Features include chatbot analytics, NLP, a no-code chatbot builder, and multi-language bots.

Integrations are available so you can connect your platform to Hubspot, Zendesk, and Google Calendar.

Tars Plans & Pricing

There are 3 plans, and pricing is available upon request.

Kore.ai is a powerful AI- optimized customer and employee experience platform.

Why I picked Kore.ai: The tool can detect the intent of customer questions and then choose the right solution, whether that is to provide further information or deflect the request to an agent. The tool works across over 30 channels, including messaging and voice. Why is this useful?

Well, it means common customer problems—such as requests for opening hours—can be automated while ensuring your team can respond to more valuable contact—for example, by routing account close requests to a retention specialist. The tool also provides in-conversation support to agents.

It makes suggestions for replies that team members can click on, saving them from having to compose a reply. This can speed up the conversation, reducing average handle time.

Kore.ai Standout Features & Integrations

Features include NL training, a dialog builder, testing, conversation designer, multilingual bots, custom dashboards, and NLP insights.

Integrations have to be custom-built using its API integration framework. You can connect apps like Zendesk or ServiceNOW.

Kore.ai Plans & Pricing

Pricing for the virtual assistants is $0.01 per request and they give you $500 in credit after you publish your first bot. Building is free.

Intercom is a customizable chatbot platform that helps you scale every part of your business through your own creations.

Why I picked Intercom: Its business messenger enables multiple types of conversation within the same widget. The chatbot functionality lets you set up automated conversions to help with common customer issues. Guide the conversation in a particular direction by including options for customers to select.

I especially like how you can customize the chat widget. You can include a chatbot, a direct link to your live support team, a knowledge base search function, and relevant articles and guides. You can also customize the widget for different pages to encourage users to take particular actions. For example, on a blog post, you can use the widget to add links to relevant resources. But on a landing page, you can make buying easy by only linking to a live sales rep.

Intercom Standout Features & Integrations

Features include a white label messenger, mobile app support, a collaborative inbox, rules and automated workflows, and a drag-and-drop visual campaign builder.

Integrations include 300+ apps like Slack, Hubspot, and Salesforce.

Intercom Plans & Pricing

Pricing starts at $74/month (billed annually). Contact the company to see pricing details for other plans.