36 Best Chatbots For Customer Service Online In 2025

SAAS First is an all-in-one customer support platform designed to enhance your customer relations through AI-powered tools. It offers a comprehensive help desk solution that centralizes communications across various channels, ensuring efficient and effective customer interactions.

SAAS First offers an AI-powered chatbot, Milly, which provides instant responses to customer inquiries around the clock. Milly learns from your existing help center articles and website content, enabling her to deliver accurate and contextually relevant answers. This capability not only reduces response times but also allows your support team to focus on more complex issues, enhancing overall efficiency.

I also like that it has an omnichannel inbox that consolidates all customer interactions—be it email, live chat, or social media—into a single, unified interface. This centralization ensures a better, timely experience for both your team and customers.

Some integrations include WhatsApp, Facebook, and SMS by Twilio.

SwiftCX is an AI-powered platform that combines chatbot automation with real-time customer insights to support your service team. It uses a combination of AI Copilot, AI Agent, and AI Insights to help manage conversations, analyze emotions, and surface patterns in customer interactions.

SwiftCX offers chatbot functionality that can handle routine customer inquiries by generating responses using data pulled from your connected help center, CRM, and historical conversations. Its AI Copilot can also provide real-time suggestions to live agents during active chats, while the AI Agent automates simple requests and FAQ-style questions. Behind the scenes, AI Insights reviews ongoing conversations to identify customer sentiment and intent, helping guide both agents and managers as they work.

This combination allows you to handle high chat volumes more efficiently, assist agents while they’re chatting, and surface customer trends that could inform coaching or product improvements.

The tool integrates with Relay.app, Delta Cargo, Census, Resolve247, Front, Zendesk, ChatGPT, Intercom, Microsoft Teams, Kustomer, Stella Connect, Shopify, Slack, and Amazon Connect.

LiveHelpNow is a customer service software platform that offers a suite of tools designed to facilitate communication between businesses and their customers. It particularly features chatbot capabilities to automate initial customer interactions and analytics tools to monitor customer service performance. 

LiveHelpNow provides chatbot functionality to assist with customer service by automating responses to common inquiries and guiding customers through troubleshooting steps or information gathering before a live agent takes over. The chatbot can be programmed with a library of responses and can also collect customer data, such as contact information or details about their issue, which can then be passed on to a live agent for a more efficient support experience. 

This feature helps reduce wait times for customers and allows customer service teams to handle a higher volume of inquiries by offloading routine questions to the chatbot.

The tool integrates with third-party apps such as AgileCRM, BigCommerce, Capsule, HubSpot, Insightly, Magento, Sage, Salesforce, Slack, and Zoom.

LiveHelpNow costs from $9/agent/month. A 30-day free trial is also available.

Quidget is an AI-powered support agent designed to automate repetitive frontline support. It learns from your website, FAQs, and uploaded resources, providing fast, accurate responses 24/7.

One of the reasons I chose Quidget is its ability to support customers in over 45 languages. This feature ensures that you can communicate effectively with a diverse customer base without the need for additional translation services. Quidget speaks fluently in languages like Chinese, French, Spanish, and more—no training is required.

Another standout feature is Quidget's human handoff capability. While it efficiently manages routine inquiries, Quidget knows when to escalate more complex issues to your human support team. This ensures that customers receive the appropriate level of assistance for their needs, maintaining a high standard of service.

Integrations include Euphoric.ai, Zendesk, WhatsApp, and Slack.

Birdeye is a holistic online reputation management software designed to help local businesses keep track of customer reviews, feedback, and messages. Its chatbot functionality is robust and useful to various needs and contexts. Chatbot messages are brought together in a shared inbox with email, SMS, and social media messages for easier management in a single place.

The chatbot has AI and automation capabilities that speed up responses, capture and convert leads, and alleviate manual work from your customer service team. You can set up automated flows to respond to customer FAQs, and also respond in real-time chat for more specific inquiries.

In addition to its chatbot capabilities, the software also offers a well-rounded suite of features for overall online reputation management. This includes the ability to track customer reviews across over 150 different online review sites, and to solicit feedback from customers via automated surveys. You can also schedule appointments and manage payments through the platform, among other key tasks.

Integrations include QuickBooks, Square, Zoho CRM, Zoho Books, Zoho Invoice, Pipedrive, Thryv, Keap, HubSpot, Lightspeed, and hundreds of other SaaS tools.

The software costs from $299 per user, per month. A free demo is available.

Tidio is a chatbot software that helps businesses engage with customers online and automates its customer service using artificial intelligence to respond to customer queries promptly and accurately.

Tidio's chatbots can automate various customer service tasks, including answering common questions, resolving issues, and providing support. These chatbots are constantly learning and improving their understanding of human language, making them more efficient. Tidio lets you customize your chatbots to match your website's branding, from a template or by adding elements, including text, images, and buttons. The software allows users to set up rules to determine when and how their chatbot will respond to specific keywords or phrases. Chatbots can also be used to track satisfaction levels over time.

Tidio's abandoned cart feature lets your chatbot follow up with the customer over the next few days, ensuring they remember their unfinished purchase. The chatbots can also collect contact information and qualify leads by asking questions about a lead's budget, timescale, and requirements to determine whether they are a good fit for your products or services.

Finally, Tidio's chatbots can also be used to schedule appointments and demos, and it integrates with tools like Shopify, Wordpress, Squarespace, Magento, Wix, and Joomla.

Zoho SalesIQ is live chat software that allows you to engage with your customers in real-time. It's best suited for small to medium-sized businesses looking to improve their customer service and increase website conversions. The live chat feature is particularly useful in engaging with potential customers who are browsing your website and can help convert them into paying customers.

It's easy to set up and use, even for someone who is not particularly tech-savvy, and the user interface is simple and intuitive, which makes it easy to navigate and customize the settings. It includes visitor tracking, which provides valuable insights into visitor behavior and helps you identify potential leads. It also has an auto-triggering feature that can be set up to prompt visitors to engage in a chat conversation based on certain criteria such as time spent on the website or pages visited.

Another feature that I found particularly useful was the ability to create chatbots. While chatbots are becoming increasingly common in the customer service industry, Zoho SalesIQ's chatbot feature stands out for its ease of use and customization options. It's simple to create a chatbot that can provide basic information or route the conversation to a live agent if needed.

Zoho SalesIQ also offers integrations with other popular business tools, such as Zoho CRM, Google Analytics, and Salesforce.

Plans start at $7/operator/month, and they offer a 15-day free trial.

Stonly is a knowledge management platform designed to empower customer service through the creation and use of interactive step-by-step guides and decision trees.

I chose Stonly because it offers a unique approach to knowledge management and support through interactive step-by-step guides and decision trees. What makes Stonly stand out is its ability to provide fast, accurate resolutions with a combination of these guides and AI-powered answers, which can be particularly beneficial for both agents and customers seeking assistance.

Features include personal attention at scale, proactive support in every channel, customer insights, multiple language support, and no-code integration.

Integrations include Zendesk, Front, Freshdesk, Intercom, Segment, HubSpot, Helpshift, Salesforce, Gorgias, and Help Scout.

Pricing starts at $99 per month when billed annually, and they offer a 14-day free trial.

Tars chatbot platform helps marketing and customer service teams optimize conversion funnels and automate customer interactions. With over 1000 template choices available, chatbots can be built for any purpose using the self-service drag and drop builder.

Chatbots can then be published either as website widgets, as a standalone page or on the WhatsApp platform. Managers can view and analyze data using the Tars dashboard to better understand how bots are performing.

Data can be moved automatically to CRM or database applications. This tool provides integrations via Zapier and webhooks.

Tars offers customized pricing on request. A free 14-day trial is available.

Intercom helps businesses acquire, engage and support customers. This is achieved through a bot-based algorithm, supported by targeted emails, push notifications, in-app messages, and an integrated helpdesk. After engaging prospects in conversation, Intercom can auto-assign leads either directly or in a round-robin manner, according to the setup.

The app tracks data and referral URLs, as well as organizing multi-channel conversations and follow ups.Other Intercom features include customer context management, call-out collaborations, scheduling, metrics and chat volume management.

The software can also be used as a mobile app, allowing users to respond to leads using iOS or Android devices.

This tool integrates with platforms such as Salesforce, Slack, Segment, and HubSpot.

Intercom offers customized pricing on request. There is no free trial.