The best chatbot software helps customer-facing teams throughout your business.
It’s an effective way to automate customer support. Chatbots deal with requests without employee input, meaning your team can help far more customers without increasing your resources.
Chatbots can also automate the early parts of the sales process. Set them up to qualify leads and fill your sales funnel. Bots ensure these interactions happen at optimal times without your team lifting a finger.
And chatbot usage is growing: Gartner predicts that 15% of customer service interaction will soon be handled by AI. So now is the time to implement a solution of your own.
This article aims to help by highlighting the best chatbots for various use cases. Read on to find out more.
The Best Chatbot Software
Here’s the list of the best chatbot software. Scroll down to find out more about each tool.
There are many chatbot tools to choose from. The ones that made it to this best chatbot list met the following criteria:
User Interface (UI): A good UI simplifies the complexities of creating and deploying a chatbot.
Usability: The best tools simplify the chatbot creation process so anyone can build one. All the tools on this list are no-code, which means you can create bots without coding knowledge.
Integrations: Chatbots need to integrate with messaging tools and your website. Tools may also integrate with your CRM or help desk software.
Value for $: The tools on this list come in at a wide range of price points. I’ve got ones suitable for small businesses and others that are best for enterprise clients. But, I think they all offer good value to the right company.
Best Chatbot Software Key Features
I looked for several key features when choosing which chatbot platform to include on this list. These include:
Drag and Drop Chatbot Builder: This is an intuitive way for anyone to create a chatbot—even those who can’t code. Just build a flowchart that shows how the bot will respond to different situations.
Omnichannel Support: Many of the tools on the list let you create chatbots for multiple platforms. For example, your website, mobile app, email, and social media.
Natural Language Understanding (NLU): People rarely ask chatbots questions using the exact phrase you suggested. NLU technology helps chatbots understand the intent behind various terms.
Reporting and Analytics: Tools with reporting and analytics show how your chatbots perform and let you optimize them accordingly. Some tools also highlight common questions you haven’t yet built solutions for.
The CX Lead is reader-supported. We may earn a commission when you click through links on our site — learn more about how we aim to stay transparent.
Overviews Of The 10 Best Chatbot Software
Here’s a brief description of the top chatbots to showcase each tool’s best use case and some noteworthy features. I’ve added screenshots to give a snapshot of the interface.
1. Yellow.ai – Best for omnichannel customer experiences
Yellow.ai is a chatbot with a simple-to-use no-code interface that lets you build powerful automated sequences. The tool even has premade nodes you can use to get started.
One of the best things about Yellow.ai is that it works on an incredible 35 different channels, including web, app, WhatsApp, SMS, Facebook Messenger, Apple Business, and email. This means you can use it in all the places where customers contact you. The tool also has voice capabilities, so you can build workflows for your IVR or virtual assistants like Amazon Alexa.
There’s plenty of reporting and analytics data to dig into when your bot goes live. One feature I liked is that you can see what customers are looking for and then build conversations around the intent of these queries.
Yellow.ai doesn’t advertise pricing, but you can request a quote on the website. You can also get a free trial that lets you build and launch a chatbot.
Kore.ai is a powerful AI-first chatbot. The tool can detect the intent of customer questions and then choose the right solution, whether that is to provide further information or deflect the request to an agent. The tool works across over 30 channels, including both messaging and voice.
Why is this useful? Well, it means common customer problems—such as requests for opening hours—can be automated while ensuring your team can respond to more valuable contact—for example, by routing account close requests to a retention specialist.
The tool also provides in-conversation support to agents. It makes suggestions for replies that team members can click on, saving them from having to compose a reply. This can speed up the conversation, reducing average handle time.
Kore.ai doesn’t promote pricing, but you can request a software demo on the website.
Botmock is a conversation builder with a simple drag-and-drop interface that helps you build automated conversations with multiple variables and intents. The dashboard includes testing and preview features so you can quickly try out your conversations.
Collaboration is easy with Botmock. Add team members so you can get feedback on your conversations. Once your conversations are complete, the tool’s API makes handing them to developers easy. You can also build conversations for multiple platforms at once. The tool automatically handles platform-specific complexities, so you don’t have to.
Botmock has a free plan you can use for up to two projects with 25 intents per project. The paid plan includes all features and costs $35/editor/month.
Komminicate is a chatbot builder that makes setting up your first bot super easy. You can add one to your website right away using pre-built templates, meaning you’ll start deflecting customer queries immediately.
The tool is easy to use. The fastest way to get set up is within the dashboard: either choose a blank bot or select one of the ready-made templates—the latter option makes things much easier, and you can always customize it to suit your needs.
Creating intents is easy. Either choose from the premade automation that comes with the template or build your own. Just add the questions and answers you expect customers to use. Don’t worry if you forget to add a particular way of phrasing a question; the bot interprets intent even if the customer doesn’t express the request exactly as predicted. The tool also has a handoff feature that allows customers to speak to live agents if the bot can’t solve their problem.
Kommunicate has startup-friendly pricing with the basic plan costing $40/month. All-inclusive plans rise to $400/month. There’s also a 30-day trial you can use to create free chatbots to test the software.
Quiq Messaging is a chatbot solution that lets you design interactions using both bots and humans.
A simple example is that the bot can ask a customer for their name, email address, and type of request and then use this data to route them to a relevant agent. Or you can distribute CSAT surveys following an interaction with a live agent.
Quiq supports multiple channels, so you can build a single bot and deploy it wherever you want to reach your customers. It also has plenty of integrations, including common help desk tools like ZenDesk.
Pricing depends on your needs and usage. It starts at $6,000 annually, but you can contact the team for a customized quote.
Tars is chatbot software that makes building conversation workflows easy. Its visual interface lets you choose what happens after each interaction and then test out your workflows before pushing them live.
One place the tool stands out is in its templates. There are over 1,000 choices and you can easily customize each one using the drag-and-drop builder. You can make a chatbot for your website by adding it as a widget or a standalone page. You can also build a bot for WhatsApp.
Tars doesn’t advertise pricing, so you’ll have to request a quote to find out more. You can get a free 14-day trial by signing up on the website.
Drift’s chat platform has features that help you increase lead generation on your website. It turns website visitors into prospects by pre-qualifying and scheduling meetings with your sales team.
Central to this is personalization—the bot uses information about the customer to tailor the conversation to an individual’s needs. Enterprise buyers and small business owners each receive content relevant to their specific challenges.
You can also tailor conversations to the stage of the pipeline the buyer is in, ensuring optimized customer engagement. Someone visiting your site for the first time via a blog post gets a different experience from someone who has already viewed your pricing page.
Another helpful feature is A/B testing. Marketers can use it to test different bot workflows and see which one performs the best. You can then optimize all your conversations using this data.
Drift has three pricing plans as well as a limited free version. You can request more details on the website.
Intercom’s business messenger enables multiple types of conversation within the same widget. The chatbot functionality lets you set up automated conversions to help with common customer issues. Guide the conversation in a particular direction by including options for customers to select.
I especially like how you can customize the chat widget. You can include a chatbot, a direct link to your live support team, a knowledge base search function, and relevant articles and guides.
You can also customize the widget for different pages to encourage users to take particular actions. For example, on a blog post you can use the widget to add links to relevant resources. But on a landing page, you can make buying easy by only linking to a live sales rep.
Intercom offers plenty of integrations for tools like Slack, Hubspot, and Salesforce.
Intercom has a basic plan for small businesses that starts at $79/month. Contact the company to see pricing details for other plans.
Genesys is a contact center software provider that also offers chatbots. It’s easy to create new bot workflows using the drag-and-drop flow builder.
The bots use natural language processing (NLP) technology to decipher intent from dialogue even if you haven’t added a specific phrase to a workflow. It’s easy to link the bot to your live chat software to ensure customers are put through to a human agent when required.
You can also personalize experiences by connecting your chatbot to your existing back-end or third-party systems—such as CRMs. The tool can use this data to provide more relevant content to each visitor.
Pricing for Genesys Cloud CX 2—which includes chatbots—is $110/month.
Acquire’s chatbot software is an easy way to build helpful bots without code. You can create flow-based bots and AI bots to ensure customers get the contextual help they need.
I particularly like the knowledge base integration. This provides customers with easy access to support documentation, helping to streamline self-service solutions. You can also integrate Acquire with other tools to provide a more personalized experience. For example, ecommerce stores can use order history when replying to chat requests.
Acquire provides detailed analytics on the conversations that are happening in your chatbot. This helps you discover which bots are performing best and point out ones that could use improvement. Or, you can use the information to find common customer questions that your bots aren’t set up to answer and create workflows for these issues.
Acquire has three pricing plans; contact the company via their website for information.
There are two main types of chatbots: rule-based and AI-based. Rule-based chatbots let you set up workflows to answer pre-programmed questions like discovering opening hours or making bookings.
Conversational AI chatbots go further by using natural language processing (NLP) to gauge the intent of a customer inquiry and provide a suitable answer. You can read more about our favorite AI chatbots here.
What can you use chatbots for?
Chatbots have many use cases, all of which aim to take the burden of basic and repetitive customer service off of your employees. Support teams can use chatbots to solve customer issues and troubleshoot problems. Sales and marketing teams can use them to qualify and convert leads. Ecommerce stores can use them to answer customer questions about products.
You can also use chatbots as part of a hybrid model that combines live support and automated help. For example, by using the chatbot to collect customer information and then handing off the conversation to a live rep.
Chatbots Make Customer-Facing Teams More Efficient
Whichever chatbot you choose, one thing is clear: they can have a huge impact on the efficiency of your support and sales teams.
They not only automated conversations so your team can help a larger customer base, but they’re also available 24/7 so you never miss a ticket or lead.
Want to learn more about everything CX and chatbots? Then sign up for our newsletter.