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10 Best Chatbot Software In 2023

The Best Chatbot Software

Here’s the list of the best chatbot software. Scroll down to find out more about each tool:

  1. Intercom

    Best for customized chat widgets

  2. Drift

    Best for sales and marketing teams

  3. Acquire

    Best for reporting and analytics

  4. Kommunicate

    Best for fast setup

  5. Botmock

    Best for team collaboration

  6. Tars

    Best for its vast template library

  7. Quiq Messaging

    Best for conversations involving humans and bots

  8. Genesys

    Best chatbot for contact centers

  9. Kore

    Best AI-first chatbot

  10. Yellow.ai

    Best for omnichannel customer experiences

The best chatbot software helps customer-facing teams throughout your business, as it’s an effective way to automate customer support.

Chatbot usage is growing: Gartner predicts that 15% of customer service interaction will soon be handled by AI. So now is the time to implement a solution of your own.

Chatbots deal with requests without employee input, meaning your team can help far more customers without increasing your resources. 

Chatbots can also automate the early parts of the sales process. Therefore, you can set them up to qualify leads and fill your sales funnel. These interactions will happen at optimal times without your team lifting a finger. 

This article aims to help by highlighting the best chatbots for various use cases. Read on to find out more. 

How We Picked The Best Chatbot Software

I researched and compared a number of options. After experiencing the tools and weighing a number of factors, I shortlisted according to the following criteria. 

  1. User Interface (UI): A good UI simplifies the complexities of creating and deploying a chatbot. Not only did I focus on how the chatbot is displayed on the website, but also on how well the back end is built.
  2. Usability: The best tools simplify the chatbot creation process so anyone can build one. All the tools on this list are no-code, which means you can create bots without coding knowledge. 
  3. Integrations: Chatbots need to integrate with messaging tools and your website. Tools may also integrate with your CRM or help desk software.
  4. Pricing: The tools on this list come in at a wide range of price points. I’ve got ones suitable for small businesses and others that are best for enterprise clients. But, I think they all offer good value to the right company. 

The CX Lead is reader-supported. We may earn a commission when you click through links on our site — learn more about how we aim to stay transparent.

Overviews Of The 10 Best Chatbot Software

Here’s a brief description of the top chatbots to showcase each tool’s best use case and some noteworthy features. I’ve added screenshots to give a snapshot of the interface.

1

Intercom

Best for customized chat widgets

Intercom is a customizable chatbot platform that helps you scale every part of your business through your own creations.

Why I picked Intercom: Its business messenger enables multiple types of conversation within the same widget. The chatbot functionality lets you set up automated conversions to help with common customer issues. Guide the conversation in a particular direction by including options for customers to select.

I especially like how you can customize the chat widget. You can include a chatbot, a direct link to your live support team, a knowledge base search function, and relevant articles and guides. You can also customize the widget for different pages to encourage users to take particular actions. For example, on a blog post, you can use the widget to add links to relevant resources. But on a landing page, you can make buying easy by only linking to a live sales rep.

Intercom Standout Features & Integrations

Features include a white label messenger, mobile app support, a collaborative inbox, rules and automated workflows, and a drag-and-drop visual campaign builder.

Integrations include 300+ apps like Slack, Hubspot, and Salesforce.

Intercom Plans & Pricing

Pricing starts at $74/month (billed annually). Contact the company to see pricing details for other plans.

14 Days Free Trial

From $74/month (billed annually)

2

Drift

Best for sales and marketing teams

Drift is a conversation platform that keeps your marketing, sales, and customer teams connected. Among their many products, they have custom chatbots that will make your customer conversations richer.

Why I picked Drift: Drift’s chatbots help you increase lead generation on your website. It turns website visitors into prospects by pre-qualifying and scheduling meetings with your sales team. Central to this is personalization—the bot uses information about the customer to tailor the conversation to an individual’s needs. Enterprise buyers and small business owners each receive content relevant to their specific challenges.

You can also tailor conversations to the stage of the pipeline the buyer is in, ensuring optimized customer engagement. Someone visiting your site for the first time via a blog post gets a different experience from someone who has already viewed your pricing page.

Drift Standout Features & Integrations

Features include A/B testing, insights from customer conversations, AI chatbots, advanced lead routing, and a fast-track option for hot leads.

Integrations include custom ones you can build with its open development platform, automations through Zapier, and native integrations with apps like Marketo, Salesforce, Clearbit, Optimizely, Slack, and Poptin.

Drift Plans & Pricing

Drift has 3 plans, and pricing is available upon request.

Pricing available upon request

3

Acquire

Best for reporting and analytics

Acquire’s chatbot software is an easy way to build helpful bots without code.

Why I picked Acquire: You can create flow-based bots and AI bots to ensure customers get the contextual help they need. I particularly like the knowledge base integration. This provides customers with easy access to support documentation, helping to streamline self-service solutions.

You can also integrate Acquire with other tools to provide a more personalized experience. For example, e-commerce stores can use order history when replying to chat requests.

Acquire provides detailed analytics on the conversations that are happening in your chatbot. This helps you discover which bots are performing best and point out ones that could use improvement. Or, you can use the information to find common customer questions that your bots aren’t set up to answer and create workflows for these issues.

Acquire Standout Features & Integrations

Features include live chat, video chat, email, contextual customer information, automation, co-browse, a single interface for all support channels, and the ability to pull up customer data and historical conversations.

Integrations are not available at the moment.

Acquire Plans & Pricing

Acquire has three pricing plans; contact the company via their website for information.

Pricing available upon request

4

Kommunicate

Best for fast setup

Kommunicate is a chatbot builder that automates your customer conversations using AI chatbots.

Why I picked Kommunicate: The tool is easy to use. You can add a bot to your website right away using pre-built templates, meaning you’ll start deflecting customer queries immediately. The fastest way to get set up is within the dashboard: either choose a blank bot or select one of the ready-made templates—the latter option makes things much easier, and you can always customize it to suit your needs.

Creating intents is easy. Either choose from the premade automation that comes with the template or build your own. Just add the questions and answers you expect customers to use. Don’t worry if you forget to add a particular way of phrasing a question; the bot interprets intent even if the customer doesn’t express the request exactly as predicted. The tool also has a handoff feature that allows customers to speak to live agents if the bot can’t solve their problem.

Kommunicate Standout Features & Integrations

Features include deflection, unlimited bots, pre-chat lead collection, multilingual bots, omnichannel support, and templates.

Integrations include Pipedrive, and AgileCRM for the Grow plan. Zendesk and Zapier integrations are included in their Business plan.

Kommunicate Plans & Pricing

There are 3 plans, and pricing starts at $40 /month. There’s also a 30-day trial you can use to create free chatbots to test the software.

30-day Free Trial

Starts at $40/month

5

Botmock

Best for team collaboration

Botmock is a conversation builder with a simple drag-and-drop interface that helps you build automated conversations with multiple variables and intents.

Why I picked Botmock: The dashboard includes testing and preview features so you can quickly try out your conversations. Additionally, collaboration is easy with Botmock. You can add team members so you can get feedback on your conversations. Once your conversations are complete, the tool’s API makes handing them to developers easy. You can also build conversations for multiple platforms at once. The tool automatically handles platform-specific complexities, so you don’t have to.

Botmock Standout Features & Integrations

Features include a drag-and-drop builder, voice output, and text-based output.

Integrations include Jira, RASA, DialogFlow, Confluence, Slack, Alexa Skills Kit, IBM Watson, and thousands of apps through Zapier.

Botmock Plans & Pricing

Botmock has a free plan you can use for up to two projects with 25 intents per project. Paid plans include all features and start at $35/editor/month.

From $35/editor/month

6

Tars

Best for its vast template library

Tars is chatbot software that makes building conversation workflows easy. Its visual interface lets you choose what happens after each interaction and then test out your workflows before pushing them live.

Why I picked Tars: One place the tool stands out is in its templates. There are over 1,000 choices for industries like healthcare, insurance, education, real estate, and even government. Once you choose your favorite, you can easily customize it using the drag-and-drop builder.

You can make a chatbot for your website by adding it as a widget or a standalone page. You can also build a bot for WhatsApp that let you automate L0 & L1 queries.

Tars Standout Features & Integrations

Features include chatbot analytics, NLP, a no-code chatbot builder, and multi-language bots.

Integrations are available so you can connect your platform to Hubspot, Zendesk, and Google Calendar.

Tars Plans & Pricing

There are 3 plans, and pricing is available upon request.

14 Days Free Trial

Pricing available upon request

7

Quiq Messaging

Best for conversations involving humans and bots

Quiq is a conversational AI & business messaging platform that lets you design interactions using both bots and humans.

Why I picked Quiq: They offer the classic deflection conversation flow. A simple example is that the chatbot can ask a customer for their name, email address, and type of request and then use this data to route them to a relevant agent. Or you can distribute CSAT surveys following an interaction with a live agent.

Quiq wants to go one step ahead and make their bots so smart they can solve issues without handing the conversation over to an agent. Because of it, their conversational AI platform mixes technology, psychology, and language to create a human-like conversational flow for chatbots.

Quiq Standout Features & Integrations

Features include call-to-text conversion, outbound messaging, payment, surveys, translation for communicating in any language, and enterprise-grade security.

Integrations include custom connections with ZenDesk, Salesforce, Microsoft, Oracle, and Shopify.

Quiq Plans & Pricing

Pricing depends on your needs and usage. It starts at $6,000 annually, but you can contact the team for a customized quote.

From $6,000 annually

8

Genesys

Best chatbot for contact centers

Genesys is a contact center software provider that also offers chatbots.

Why I picked Genesys: It’s easy to create new bot workflows using the drag-and-drop flow builder. The bots use natural language processing (NLP) technology to decipher intent from dialogue even if you haven’t added a specific phrase to a workflow. It’s easy to link the bot to your live chat software to ensure customers are put through to a human agent when required.

You can also personalize experiences by connecting your chatbot to your existing back-end or third-party systems—such as CRMs. The tool can use this data to provide more relevant content to each visitor.

Genesys Standout Features & Integrations

Features include AI and automation, customer journey management, voice services, automatic call distribution, workforce engagement management, and interactive voice response.

Integrations include pre-built apps that connect with Eccentex, Brightmetrics, Mindful, Cresta, Cyara, and Validsoft.

Genesys Plans & Pricing

Pricing for Genesys Cloud CX 2—which includes chatbots—is $110/month.

From $75/month

9

Kore

Best AI-first chatbot

Kore.ai is a powerful AI- optimized customer and employee experience platform.

Why I picked Kore.ai: The tool can detect the intent of customer questions and then choose the right solution, whether that is to provide further information or deflect the request to an agent. The tool works across over 30 channels, including messaging and voice. Why is this useful?

Well, it means common customer problems—such as requests for opening hours—can be automated while ensuring your team can respond to more valuable contact—for example, by routing account close requests to a retention specialist. The tool also provides in-conversation support to agents.

It makes suggestions for replies that team members can click on, saving them from having to compose a reply. This can speed up the conversation, reducing average handle time.

Kore.ai Standout Features & Integrations

Features include NL training, a dialog builder, testing, conversation designer, multilingual bots, custom dashboards, and NLP insights.

Integrations have to be custom-built using its API integration framework. You can connect apps like Zendesk or ServiceNOW.

Kore.ai Plans & Pricing

Pricing for the virtual assistants is $0.01 per request and they give you $500 in credit after you publish your first bot. Building is free.

Free Demo

Pricing: $0.01 per request

10

Yellow.ai

Best for omnichannel customer experiences

Yellow.ai is a chatbot with a simple-to-use no-code interface that lets you build powerful automated sequences. The tool even has premade nodes you can use to get started.

Why I picked Yellow.ai: One of the best things about Yellow.ai is that it works on an incredible 35 different channels, including web, app, WhatsApp, SMS, Facebook Messenger, Apple Business, and email.

This means you can use it in all the places where customers contact you. The tool also has voice capabilities, so you can build workflows for your IVR or virtual assistants like Amazon Alexa. There’s plenty of reporting and analytics data to dig into when your bot goes live.

One feature I liked is that you can see what customers are looking for and then build conversations around the intent of these queries.

Yellow.ai Standout Features & Integrations

Features include a no-code builder, pre-trained NLP bots, campaign automation, self-learning FAQ bots, analytics, and an agent-assist dashboard.

Integrations include 100+ plug-and-play apps like Zendesk, Salesforce, Hubspot, Shopify, Magento, Genesys, and Slack.

Yellow.ai Plans & Pricing

Yellow.ai doesn’t advertise pricing, but you can request a quote on the website.

21-day Free Trial

Pay as you go. Available upon request.

The Best Chatbot Software Summary Table

Tool Free Option Price
1
Intercom

Best for customized chat widgets

14 Days Free Trial

From $74/month (billed annually) Visit Website
2
Drift

Best for sales and marketing teams

Not available

Pricing available upon request Visit Website
3
Acquire

Best for reporting and analytics

Not available

Pricing available upon request Visit Website
4
Kommunicate

Best for fast setup

30-day Free Trial

Starts at $40/month Visit Website
5
Botmock

Best for team collaboration

Not available

From $35/editor/month Visit Website
6
Tars

Best for its vast template library

14 Days Free Trial

Pricing available upon request Visit Website
7
Quiq Messaging

Best for conversations involving humans and bots

Not available

From $6,000 annually Visit Website
8
Genesys

Best chatbot for contact centers

Not available

From $75/month Visit Website
9
Kore

Best AI-first chatbot

Free Demo

Pricing: $0.01 per request Visit Website
10
Yellow.ai

Best for omnichannel customer experiences

21-day Free Trial

Pay as you go. Available upon request. Visit Website

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Other Chatbot Options

Here are several more chatbots that didn’t make the top list. If none of the above fits your needs, maybe one of the below tools will.

  1. Ada - Best for real-time support
  2. Chatbot - Best for LiveChat users
  3. Comm100 Chatbot - Best on-premise software
  4. HappyFox Chatbot - Best with built-in machine learning
  5. Heyday - Best for eCommerce
  6. Landbot - Best for simple lead capture
  7. LivePerson’s Conversational Cloud - Best for discovering customer intent
  8. Finn AI - Best for banks and credit unions
  9. Hyro - Best adaptive communication platform 
  10. Boost.AI - Best for ease of setup
  11. ZoomInfo Chat - Best for identifying hot leads
  12. FAQ Bot - Best for creating great-looking, branded chatbots
  13. Birdeye - Best for collecting reviews
  14. Userlike - Best for tracking customer interactions 
  15. Vergic - Best if you want to offer video chat
  16. Haptik - Best for providing automated proactive support

What are the different types of chatbots?

There are two main types of chatbots: rule-based and AI-based. Rule-based chatbots let you set up workflows to answer pre-programmed questions like discovering opening hours or making bookings.  

Conversational AI chatbots go further by using natural language processing (NLP) to gauge the intent of a customer inquiry and provide a suitable answer.

What can you use chatbots for?

Chatbots have many use cases, all of which aim to take the burden of basic and repetitive customer service off of your employees. Support teams can use chatbots to solve customer issues and troubleshoot problems. Sales and marketing teams can use them to qualify and convert leads. Ecommerce stores can use them to answer customer questions about products. 

You can also use chatbots as part of a hybrid model that combines live support and automated help. For example, by using the chatbot to collect customer information and then handing off the conversation to a live rep. 

What Features Should I Look For When Selecting Chatbot Software?

  1. Drag and Drop Chatbot Builder: This is an intuitive way for anyone to create a chatbot—even those who can’t code. Just build a flowchart that shows how the bot will respond to different situations.
  2. Omnichannel Support: Many of the tools on the list let you create chatbots for multiple platforms. For example, your website, mobile app, email, and social media. 
  3. Natural Language Understanding (NLU): People rarely ask chatbots questions using the exact phrase you suggested. NLU technology helps chatbots understand the intent behind various terms.
  4. Reporting and Analytics: Tools with reporting and analytics show how your chatbots perform and let you optimize them accordingly. Some tools also highlight common questions you haven’t yet built solutions for.    

What's Next?

Whichever chatbot you choose, one thing is clear: they can have a huge impact on the efficiency of your support and sales teams. 

If you're interested in knowing more about this topic you can learn what is a chatbot and how they work and the benefits and challenges of customer support automation.

Other tool lists you might be interested in are:

Want to learn more about everything CX and chatbots? Then sign up for our newsletter.

By Finn Bartram

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