21 Best Dialer Systems for Call Centers Reviewed in 2025
Best Dialer System for Call Center Shortlist
Here's my pick of the 10 best software from the 21 tools reviewed.
If you manage a call center, you know how overwhelming it can be. Juggling customer calls, keeping response times low, and ensuring your team stays on top of their game isn't easy. That's where a dialer system comes in handy, helping you manage calls more efficiently and improve your team's productivity.
I've spent time testing and reviewing various dialer systems to provide you with an unbiased look at the best options available. In this article, I'll share my top picks, highlighting what makes each one stand out. You'll gain a clear understanding of how these tools can streamline your workload and boost your team's performance.
Let's dive in and find the right dialer system for your call center needs.
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Best Dialer System for Call Center Summary
This comparison chart summarizes pricing details for my top dialer system for call center selections to help you find the best one for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for API access | Free demo available | From $18/user/month | Website | |
| 2 | Best for unified communications | Free demo available | From $25/user/month (billed annually) | Website | |
| 3 | Best for AI-driven transcription | Free trial available | From $15/user/month (billed annually) | Website | |
| 4 | Best for remote teams | Free trial available | From $30/license (billed annually) | Website | |
| 5 | Best for small teams | 14-day free trial + demo available | From $29/user/month (billed annually) | Website | |
| 6 | Best for call recording | 7-day free trial | From $15/user/month (billed annually) | Website | |
| 7 | Best for video integration | Free demo + free trial available | From $19.99/user/month (billed annually) | Website | |
| 8 | Best for CRM integration | Free demo available | Pricing upon request | Website | |
| 9 | Best for predictive dialing | Free demo available | From $199/user/month | Website | |
| 10 | Best for the Indian market | 7-day free trial available | From $200/month | Website |
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Hiver
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
CRM Creatio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday service
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6
Best Dialer System for Call Center Reviews
Below are my detailed summaries of the best dialer systems for call centers that made it onto my shortlist. My reviews offer a detailed look at the key features, pros & cons, integrations, and ideal use cases of each tool to help you find the best one for you.
Ozonetel is a cloud-based auto dialer solution aimed at businesses seeking efficient call management. It's ideal for call centers that require scalable and flexible dialing solutions to handle high call volumes.
Why I picked Ozonetel: Ozonetel offers extensive API access, which allows you to customize and integrate the software seamlessly with your existing systems. It provides features like predictive dialing to maximize agent productivity and minimize idle time. The customizable dashboards let your team monitor performance metrics easily. Additionally, it supports call blending, enabling agents to manage both inbound and outbound calls efficiently.
Standout features & integrations:
Features include call recording, which helps maintain quality assurance by allowing your team to review calls. The click-to-call feature simplifies the dialing process, saving time. Ozonetel's call conferencing allows multiple parties to join a call, enhancing collaboration.
Integrations include Salesforce, Zoho CRM, Freshdesk, Zendesk, HubSpot, Microsoft Dynamics, Pipedrive, SugarCRM, Slack, and Shopify.
Pros and cons
Pros:
- Customizable dashboards
- Supports call blending
- Extensive API customization
Cons:
- Requires a stable internet connection
- Initial setup can be complex
Nextiva is a versatile dialer system designed for businesses that need unified communication solutions. It caters to companies looking to integrate their voice, video, and messaging into one platform to enhance collaboration and efficiency.
Why I picked Nextiva: Nextiva offers unified communications, allowing your team to manage all forms of communication from a single platform. Its call pop feature provides instant caller details, helping your team personalize interactions. The advanced call routing ensures calls are directed to the right person, improving response times. Additionally, Nextiva's analytics tools provide insights into communication trends, helping you make informed decisions.
Standout features & integrations:
Features include call recording, which helps your team maintain quality standards by reviewing past interactions. The voicemail-to-email feature ensures your team never misses important messages by delivering them directly to their inbox. Nextiva's mobile app supports on-the-go communication, keeping your team connected wherever they are.
Integrations include Salesforce, HubSpot, Zendesk, Microsoft Teams, G Suite, Outlook, Slack, ServiceNow, SugarCRM, and Zoho CRM.
Pros and cons
Pros:
- Comprehensive analytics tools
- Advanced call routing
- Unified communication platform
Cons:
- Steeper learning curve for new users
- Limited offline functionality
Dialpad is a dialer system designed for call centers, automating the dialing process to enhance efficiency. It's primarily used by sales teams looking to connect with clients quickly and effectively. The tool offers features like call recording and AI-driven transcription, making it a valuable asset for improving communication and tracking interactions.
Why I picked Dialpad: Dialpad offers AI-driven transcription, which sets it apart by providing real-time call insights and automatic note-taking. This feature is especially useful for sales teams that need to focus on client interactions without the distraction of manual note-taking. Additionally, Dialpad integrates with Salesforce, allowing for seamless CRM management. Its voicemail drop feature saves time by letting agents leave pre-recorded messages, helping you maintain a consistent communication flow.
Standout features & integrations:
Features include call recording, which allows your team to review interactions and improve communication strategies. Voicemail drop lets agents save time by leaving pre-recorded messages. Real-time call monitoring provides supervisors with the ability to oversee multiple calls and offer guidance as needed.
Integrations include Salesforce, Slack, Zendesk, HubSpot, Google Workspace, Microsoft Teams, LinkedIn, Twitter, Intercom, and Zoho.
Pros and cons
Pros:
- Voicemail drop feature
- Easy CRM integration
- Real-time transcription
Cons:
- Requires stable internet
- Limited customization options
Aircall is a call center software designed to support remote teams by offering flexible communication solutions. It's ideal for businesses that need to manage phone operations without being tied to a physical location.
Why I picked Aircall: Aircall is tailored for remote teams, providing features that ensure smooth communication regardless of where your team is located. It includes call whispering, which allows supervisors to provide real-time guidance during calls. The call tagging feature helps categorize calls for better organization. Additionally, Aircall offers international numbers, making it easier for your team to reach global customers efficiently.
Standout features & integrations:
Features include call queueing, which helps manage incoming calls during high-traffic periods. The call recording feature enables quality monitoring and training. Aircall's real-time analytics provide insights into call performance, helping you make data-driven decisions.
Integrations include Salesforce, HubSpot, Slack, Zendesk, Pipedrive, Zoho CRM, Microsoft Teams, Intercom, Freshdesk, and Shopify.
Pros and cons
Pros:
- Easy call tagging
- Real-time call whispering
- Supports international numbers
Cons:
- Occasional connectivity issues
- Limited offline capabilities
JustCall is a call center dialer system designed for small teams looking to enhance their calling capabilities. It provides features that support efficient communication and customer interaction, making it an ideal choice for startups and small businesses.
Why I picked JustCall: JustCall is tailored for small teams, offering features that are easy to use and implement without extensive technical knowledge. It includes call routing, which ensures your calls reach the right team members quickly. The SMS automation feature allows your team to send personalized messages effortlessly. Additionally, the call monitoring tool helps you oversee and improve team performance without needing a large infrastructure.
Standout features & integrations:
Features include call recording, which lets your team revisit conversations to improve service quality. The click-to-call feature allows you to initiate calls directly from your browser, saving time. The call scheduling tool helps manage your team's time and ensures no calls are missed.
Integrations include HubSpot, Zapier, Slack, Salesforce, Zoho CRM, Pipedrive, Intercom, Copper, Freshdesk, and Zendesk.
Pros and cons
Pros:
- Real-time performance monitoring
- Customizable call flows
- Supports SMS automation
Cons:
- Occasional call quality issues
- Limited advanced features
MightyCall is a virtual phone system designed for small businesses and entrepreneurs looking to manage their communications effectively. It helps users handle calls, messages, and voicemails without the need for complex hardware setups.
Why I picked MightyCall: MightyCall excels in call recording, a feature that ensures your team can review calls for training and quality assurance. This feature is particularly useful for small businesses that rely on personalized service. The software also offers call forwarding, so you can receive calls on any device, which is great for teams on the go. Additionally, its visual call flow editor simplifies setting up call routing, helping you manage your communication processes smoothly.
Standout features & integrations:
Features include voicemail transcription, which converts voicemails into text for easy reading. The click-to-call feature allows you to make calls directly from your browser. MightyCall also provides a customizable greeting feature to enhance your brand's professionalism.
Integrations include Salesforce, Zoho CRM, HubSpot, Slack, Microsoft Teams, G Suite, Outlook, Zendesk, Freshdesk, and Pipedrive.
Pros and cons
Pros:
- Customizable call greetings
- Efficient call forwarding
- Easy call recording access
Cons:
- Limited scalability for larger teams
- Basic reporting capabilities
RingCentral is a comprehensive communication platform designed for businesses needing a unified system for calls, video, and messaging. It's ideal for teams that want to integrate video conferencing seamlessly into their daily operations.
Why I picked RingCentral: RingCentral is chosen for its excellent video integration, allowing your team to switch between voice calls and video meetings effortlessly. The auto-dialer helps your team reach more contacts by automating the dialing process. Its call analytics provide insights into call performance, helping improve communication strategies. Additionally, RingCentral offers call recording, which is useful for training and quality assurance.
Standout features & integrations:
Features include call queue management, which helps your team handle high call volumes efficiently. The voicemail-to-email feature ensures important messages are never missed by delivering them directly to your inbox. RingCentral also offers a mobile app, keeping your team connected on the go.
Integrations include Salesforce, Microsoft 365, Google Workspace, Slack, Zendesk, HubSpot, ServiceNow, Dropbox, Box, and Okta.
Pros and cons
Pros:
- Mobile app support
- Efficient call queue management
- Smooth video integration
Cons:
- High resource requirements
- Can be complex for new users
Dialer360 is a call center dialer software designed to improve agent efficiency and handle high call volumes. It's primarily used by businesses needing robust dialing options and CRM integration to streamline operations.
Why I picked Dialer360: Dialer360 excels in CRM integration, allowing you to connect customer interactions directly to your CRM system. It offers predictive, power, and progressive dialing options to suit different campaign needs. The software includes features like TPS/DNC filtering and AI answering machine detection, enhancing compliance and call quality. Additionally, its ringless voicemail feature helps your team reach more contacts without interruptions.
Standout features & integrations:
Features include a local caller ID display, which helps your team improve answer rates by showing a familiar number to recipients. The call recording feature ensures you can review interactions for quality assurance. Internal chat allows your team members to communicate efficiently without leaving the platform.
Integrations include Salesforce, Zoho CRM, HubSpot, Pipedrive, Freshdesk, Zendesk, SugarCRM, Microsoft Dynamics, Bullhorn, and Nimble.
Pros and cons
Pros:
- Advanced call filtering
- Multiple dialing options
- Extensive CRM integration
Cons:
- Occasional connectivity issues
- Limited offline capabilities
Readymode is a call center software solution focused on improving efficiency through predictive dialing. It's aimed at call centers that need to maximize agent productivity and reduce idle time between calls.
Why I picked Readymode: Readymode specializes in predictive dialing, allowing your team to connect with more customers by automatically dialing multiple numbers and connecting only answered calls to agents. This feature helps reduce downtime and increase call volume. The software also offers call monitoring, which lets you oversee agent performance in real-time. Additionally, its customizable scripts ensure consistent communication, enhancing the quality of customer interactions.
Standout features & integrations:
Features include call recording, which provides a way to review and improve customer interactions. The real-time reporting feature offers insights into call metrics, helping you make informed decisions. Readymode also supports call blending, allowing agents to handle both inbound and outbound calls efficiently.
Integrations include Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, Zendesk, Pipedrive, SugarCRM, Slack, Freshdesk, and Shopify.
Pros and cons
Pros:
- Customizable call scripts
- Real-time call monitoring
- Effective predictive dialing
Cons:
- Initial setup complexity
- High starting price
Exotel is an auto dialer solution designed for businesses in the Indian market looking to streamline their communication processes. It's primarily used by call centers and enterprises that require efficient call handling and customer interaction management.
Why I picked Exotel: Exotel is tailored for the Indian market, providing features that cater specifically to regional business needs. It offers call masking for privacy, ensuring your team's interactions remain confidential. The IVR system allows you to automate customer interactions, reducing the need for manual intervention. Additionally, Exotel's call queuing feature helps manage high call volumes effectively, keeping your team organized and efficient.
Standout features & integrations:
Features include call recording, which is essential for quality monitoring and training purposes. The SMS API allows your team to send automated messages to customers, enhancing communication efficiency. Exotel also provides detailed call analytics, helping you gain insights into call patterns and performance.
Integrations include Salesforce, Zoho CRM, Freshdesk, Zendesk, HubSpot, Microsoft Dynamics, Pipedrive, SugarCRM, Slack, and Shopify.
Pros and cons
Pros:
- Customizable IVR system
- Effective call masking feature
- Tailored for Indian business needs
Cons:
- Initial setup complexity
- Limited international capabilities
Other Dialer Systems for Call Centers
Here are some additional dialer systems for call center options that didn’t make it onto my shortlist, but are still worth checking out:
- NICE CXone
For cloud scalability
- Genesys
For enterprise solutions
- PhoneBurner
For sales teams
- Five9
For cloud contact centers
- Convoso
For lead conversion
- Dialerking
For custom solutions
- BatchDialer
For real estate agents
- Necterdesk
For CRM integration
- Bevatel
For Middle East markets
- Yeastar
For small businesses
- Voicent
For multilingual support
Dialer System for Call Center Selection Criteria
When selecting the best dialer system for call centers to include in this list, I considered common buyer needs and pain points like improving call connection rates and reducing agent idle time. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
- Automate outbound calls
- Manage inbound call routing
- Provide call recording capabilities
- Offer call monitoring tools
- Enable real-time analytics
Additional Standout Features (25% of total score)
- Predictive dialing capabilities
- AI-driven call insights
- Advanced CRM integrations
- Multi-channel communication support
- Customizable call scripts
Usability (10% of total score)
- Intuitive user interface design
- Easy navigation across features
- Quick access to essential tools
- Minimal learning curve
- Responsive design for mobile use
Onboarding (10% of total score)
- Availability of training videos
- Interactive product tours
- Access to templates and guides
- Supportive chatbots for assistance
- Webinars for new users
Customer Support (10% of total score)
- 24/7 customer service availability
- Multi-channel support options
- Comprehensive knowledge base
- Prompt response times
- Dedicated account managers
Value For Money (10% of total score)
- Competitive pricing against similar tools
- Range of features offered at each price point
- Availability of flexible pricing plans
- Transparent pricing structure
- Discounts for long-term commitments
Customer Reviews (10% of total score)
- Overall satisfaction rating
- Commonly mentioned pros and cons
- Feedback on feature effectiveness
- Comments on customer service experiences
- Insights into real-world application and benefits
How to Choose a Dialer System for a Call Center
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
| Scalability | Can the system grow with your business? Check if it supports increased call volumes and user additions without a hitch. |
| Integrations | Does it work with your existing tools? Prioritize systems that integrate smoothly with your CRM and other software you use daily. |
| Customizability | Can you tailor it to fit your workflows? Look for options that let you tweak call scripts and routing to match your team's needs. |
| Ease of use | How intuitive is the interface? Your team should be able to navigate it with minimal training. Look for clean layouts and straightforward menus. |
| Implementation and onboarding | How long will it take to get up and running? Consider the support offered during setup and any training resources available for your team. |
| Cost | Does the pricing fit your budget? Compare the cost per user and any hidden fees or long-term contracts. |
| Security safeguards | Are your calls and data protected? Ensure the system includes encryption and complies with any industry-specific security standards you must adhere to. |
| Support availability | What support can you expect? Evaluate if the vendor offers 24/7 support and how easy it is to reach them when issues arise. |
What Is a Dialer System for a Call Center?
A dialer system for a call center automates the process of dialing phone numbers, making it easier for agents to connect with customers. These tools are generally used by sales teams, customer service representatives, and telemarketers to increase efficiency and improve call handling. Automated dialing, call recording, and real-time analytics features help with managing high call volumes, training staff, and monitoring performance. Overall, these tools enhance productivity and ensure smoother communication with customers.
Features of a Dialer System for a Call Center
When selecting a dialer system foa r call center, keep an eye out for the following key features:
- Automated dialing: Automatically dials numbers to connect agents with live calls, saving time and reducing idle periods.
- Call recording: Captures and stores calls for training and quality assurance, helping improve team performance.
- Real-time analytics: Provides insights into call metrics and performance, enabling data-driven decision-making.
- Call routing: Directs calls to the appropriate agent or department, ensuring efficient handling of inquiries.
- CRM integration: Connects with customer relationship management systems to access and update customer information quickly.
- Predictive dialing: Dials multiple numbers and only connects answered calls to agents, maximizing agent talk time.
- Voicemail drop: Allows agents to leave pre-recorded messages quickly, saving time during outreach efforts.
- Call monitoring: Enables supervisors to listen in on calls for coaching and performance assessment.
- Customizable scripts: Provides agents with tailored scripts to ensure consistent and effective communication.
- Multi-channel support: Allows handling of customer interactions across different channels like voice, email, and chat.
Benefits of a Dialer System for a Call Center
Implementina a dialer system for a call center provides several benefits for your team and your business. Here are a few you can look forward to:
- Increased efficiency: Automated dialing and predictive dialing reduce downtime, allowing agents to handle more calls in less time.
- Improved customer interactions: Call routing and CRM integration ensure that customers are connected with the right agent and their information is readily available.
- Enhanced training opportunities: Call recording and monitoring provide materials for training and performance assessment, helping agents improve their skills.
- Data-driven decisions: Real-time analytics offer insights into call performance, enabling you to make informed adjustments to strategies.
- Consistent communication: Customizable scripts and voicemail drop features ensure that your team delivers a uniform message to all customers.
- Better resource management: Multi-channel support allows your team to handle different types of interactions efficiently, optimizing resource use.
- Increased sales opportunities: Predictive dialing and CRM integration help your team reach more prospects and close more deals.
Costs and Pricing of Dialer System for Call Center
Selecting a dialer system for a call center requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in dialer systems for call center solutions:
Plan Comparison Table for Dialer System for Call Center
| Plan Type | Average Price | Common Features |
| Free Plan | $0 | Basic call management, limited minutes, call logging, and basic reporting. |
| Personal Plan | $10-$30/user/month | Automated dialing, call recording, CRM integration, and basic analytics. |
| Business Plan | $40-$70/user/month | Predictive dialing, advanced analytics, call monitoring, and customizable scripts. |
| Enterprise Plan | $80-$120/ user/month | Multi-channel support, real-time analytics, advanced security features, and dedicated account management. |
Dialer System for Call Center FAQs
Here are some answers to common questions about dialer systems for call centers:
How do auto dialers work?
Auto dialers automatically call numbers from a list and connect answered calls to agents or play pre-recorded messages. They reduce manual dialing and idle time, allowing your team to focus on customer interactions. This boosts efficiency and increases the number of calls handled.
What is the difference between predictive and progressive dialers?
Predictive dialers call multiple numbers simultaneously and connect answered calls to available agents, optimizing agent talk time. Progressive dialers, on the other hand, dial one number at a time only when an agent is ready. Choose based on your team’s workflow and call volume.
How do dialers integrate with CRM systems?
Dialers integrate with CRM systems to automatically update customer records during calls. This ensures your agents have up-to-date information, which enhances customer interactions. Look for systems that offer seamless integration to keep your data synchronized.
What compliance requirements should I consider?
Compliance with regulations like TCPA and GDPR is crucial when using dialers. Ensure your system includes features like call recording consent and do-not-call list management. This helps avoid legal issues and protects your business.
Can dialers handle both inbound and outbound calls?
Yes, many dialers support both inbound and outbound call management. This allows your team to handle customer inquiries and proactive outreach efficiently. Consider systems that offer robust call routing and management features for both call types.
What are the benefits of call recording in dialers?
Call recording allows you to capture and review customer interactions for training and quality assurance. It helps identify areas for improvement and ensures consistent service quality. Choose a dialer with reliable recording capabilities to enhance your team’s performance.
What’s Next:
If you're in the process of researching dialer systems for a call center, connect with a SoftwareSelect advisor for free recommendations.
You fill out a form and have a quick chat where they get into the specifics of your needs. Then you'll get a shortlist of software to review. They'll even support you through the entire buying process, including price negotiations.