20 Best Groove Alternatives Reviewed in 2025
Best Groove Alternatives Shortlist
Here's my pick of the 10 best software from the 20 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
As a customer experience manager, keeping your team efficient and your customers satisfied is a core part of your job. You might find yourself looking for alternatives to Groove if it no longer meets your needs or lacks specific features your business requires.
In my experience, the right help desk software can help you address pain points like slow response times or inadequate visibility into your team’s performance. I’ve tested and reviewed various help desk solutions to help you find the right fit.
In this article, I’ll share my top picks for Groove alternatives. You’ll get insights into features, benefits, and what sets each tool apart, so you can make an informed decision.
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With one-on-one help, we guide you to your top software options. Narrow down your software search & make a confident choice.
What Is Groove?
Groove is a help desk software designed to simplify customer support for businesses. It's commonly used by customer support teams and small to medium-sized businesses looking to enhance their customer service operations. Shared inboxes, automation, and reporting features help with managing customer inquiries, improving team collaboration, and gaining insights into performance. Overall, Groove offers a straightforward solution for teams to efficiently handle customer support tasks.
Best Groove Alternatives Summary
This comparison chart summarizes pricing details for my top Groove alternative selections to help you find the best one for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for unlimited contacts | 14-day free trial | From $12/user/month (billed annually) | Website | |
| 2 | Best for small business onboarding | Free demo + free plan available | From $12/user/month (billed annually) | Website | |
| 3 | Best for eCommerce support | 7-day free trial + free plan available | From $25/user/month | Website | |
| 4 | Best for small business ticketing | 15-day free trial + free plan available | From $19.99/user/month (billed annually) | Website | |
| 5 | Best for customizable workflows | Free demo available | From $24/user/month (billed annually) | Website | |
| 6 | Best for task management and time tracking | 14 day trial + free plan available | $9/user/month | Website | |
| 7 | Best for multi-brand support | 14-day free trial | Pricing upon request | Website | |
| 8 | Best for combining sales and support | Free plan available | From $8.99/user/month (billed annually) | Website | |
| 9 | Best for free IT help desk | Free | Free To Use | Website | |
| 10 | Best for people-first support | Free plan available | From $50/month | Website |
Why Trust Our Software Reviews
We’ve been testing and reviewing customer experience software since 2020. As customer experience managers ourselves, we know how critical and difficult it is to make the right decision when selecting software. We invest in deep research to help our audience make better software purchasing decisions.
We’ve tested more than 2,000 tools for different customer experience use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent and check out our software review methodology.
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CRM Creatio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday Service
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6 -
Issuetrak
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.1
Best Groove Alternatives Reviews
Below are my detailed summaries of the best Groove alternatives that made it onto my shortlist. My reviews offer an in-depth look at the key features, pros and cons, integrations, and ideal use cases of each tool to help you find the best one for your customer support team.
HelpCrunch is a help desk software aimed at businesses looking to enhance their customer communication. It's designed for customer support teams that need to manage interactions effectively across multiple channels.
Why HelpCrunch is a good Groove alternative: HelpCrunch provides unlimited contacts, allowing your team to engage with a vast number of customers without restrictions. Features like live chat, email automation, and a comprehensive knowledge base ensure your team can handle diverse support needs. These capabilities offer flexibility and scalability that suit growing businesses. HelpCrunch makes it easy for you to maintain customer relationships efficiently.
Standout features & integrations:
Features include customizable chat widgets, proactive messaging, and email follow-ups. The chat widgets can be tailored to match your brand’s appearance. Proactive messaging engages customers before they reach out, while email follow-ups ensure every query is addressed.
Integrations include Slack, WordPress, Shopify, Google Analytics, HubSpot, Pipedrive, Squarespace, Webflow, Zapier, and Facebook.
Pros and cons
Pros:
- Flexible support options
- Easy to scale with growth
- Proactive messaging tools
- Customizable chat widgets
- Unlimited customer contacts
Cons:
- Not ideal for very large teams
- Occasional feature limitations
- Requires time to learn features
- Can be complex to configure
- Limited advanced reporting
EngageBay is a help desk software designed for small to medium-sized businesses to manage customer support efficiently. It caters to teams looking for an integrated solution to handle customer interactions and automate routine tasks.
Why EngageBay is a good Groove alternative: EngageBay offers a user-friendly onboarding experience, making it ideal for small businesses new to help desk software. Features like ticket management, automated workflows, and customer segmentation simplify customer support processes. These capabilities help your team streamline operations without the complexity of larger systems. EngageBay provides a balanced approach for businesses seeking simplicity and effectiveness.
Standout features & integrations:
Features include live chat support, email marketing automation, and a built-in CRM. Live chat helps your team engage with customers in real time. Email marketing automation lets you nurture leads effortlessly, while the built-in CRM provides a unified view of customer interactions.
Integrations include Zapier, Stripe, Xero, Mailgun, Mandrill, SendGrid, Twilio, Plivo, Facebook, and LinkedIn.
Pros and cons
Pros:
- Suitable for small teams
- Segmentation for personalized support
- Automation for routine tasks
- Integrated CRM system
- Simple onboarding process
Cons:
- Occasional feature limitations
- Requires some customization
- Basic reporting capabilities
- Not ideal for large enterprises
- Limited advanced features
Tidio is a help desk software tailored for eCommerce businesses aiming to enhance customer communication. It's used by teams that need to manage live chat, chatbots, and email support efficiently.
Why Tidio is a good Groove alternative: Tidio provides specialized features for eCommerce, helping your team engage with customers on their buying journey. Live chat, chatbot automation, and email integration ensure smooth interactions and quick responses. These features help you convert visitors into customers and support them throughout their shopping experience. Tidio is ideal for businesses looking to boost online sales with effective support tools.
Standout features & integrations:
Features include customizable chat widgets, visitor tracking, and chatbot templates. Visitor tracking provides insights into customer behavior for proactive engagement. Chatbot templates offer ready-made solutions to automate common queries and save time.
Integrations include Shopify, WordPress, Wix, BigCommerce, Mailchimp, Google Analytics, Zapier, HubSpot, Salesforce, and Squarespace.
Pros and cons
Pros:
- Supports multiple languages
- Flexible customization options
- Easy to set up
- Chatbot automation features
- Ideal for eCommerce platforms
Cons:
- Not suited for very large teams
- Requires some technical setup
- Occasional feature limitations
- Can be challenging for beginners
- Limited advanced analytics
ProProfs Help Desk is a cloud-based customer support tool designed to help small businesses manage customer inquiries efficiently. It centralizes all support tickets into a shared inbox, allowing teams to collaborate and resolve issues promptly.
Why ProProfs Help Desk is a good Groove alternative: ProProfs Help Desk offers features tailored to their needs. The platform provides a shared inbox that consolidates all customer emails, ensuring no query goes unnoticed. Automatic ticket assignment distributes tasks evenly among team members, enhancing productivity. Additionally, agents can utilize canned responses to address common questions swiftly, reducing response times.
Standout features & integrations:
Features include detailed reporting and analytics that allow you to monitor agent performance and customer satisfaction. Customizable labels and filters help categorize tickets for better organization. The system also supports child tickets, enabling your team to handle complex issues by breaking them down into manageable parts.
Integrations include ProProfs Knowledge Base, ProProfs Chat, Salesforce, MS Dynamics, Survey Maker, and Qualaroo.
Pros and cons
Pros:
- Scalable with business growth
- Detailed reporting capabilities
- Customizable workflows
- Effective team collaboration
- Easy ticket management
Cons:
- No mobile app
- Limited customization options
- Occasional email syncing issues
- Basic automation features
- Limited social media integration
HappyFox is a help desk software solution designed to streamline customer support operations. It caters to businesses of all sizes, offering tools for efficient ticket management and enhanced team collaboration.
Why HappyFox is a good Groove alternative: HappyFox offers customizable workflows, allowing your team to tailor support processes to fit specific business needs. Its automation features help reduce repetitive tasks, improving overall efficiency. The integrated knowledge base promotes self-service, enabling customers to find answers quickly. Additionally, HappyFox supports multi-channel ticketing, consolidating customer inquiries from various platforms into a single system.
Standout features & integrations:
Features include advanced reporting, task management, and SLA management. Advanced reporting provides insights into support performance. Task management helps organize internal activities, while SLA management ensures timely customer responses.
Integrations include Salesforce, Slack, Microsoft Teams, Jira, Facebook, Aircall, Okta, Azure, and HappyFox Chat.
Pros and cons
Pros:
- Easy multi-step ticket management
- Tight integration with Slack
- Excellent and free training resources
- Effective automation capabilities
- Highly customizable user interface
Cons:
- Increasing costs over time
- No trial without a demo
- SMS and chat cost extra
- Some features are only available at enterprise tiers
- Social media connections are limited to Facebook and Twitter
todo.vu is a productivity suite designed for freelancers, consultants, and small teams, offering task management, time tracking, and billing capabilities. It helps users manage client-related and in-house projects efficiently.
Why todo.vu is a good Groove alternative: todo.vu allows you to track time directly on tasks, simplifying billing processes. The platform also provides a minimal CRM to keep client information organized. Additionally, features like repeating tasks and calendar sync help maintain schedules effectively.
Standout features & integrations:
Features include task snoozing, custom labels, and email-to-task functionality. Task snoozing allows you to temporarily defer tasks for later. Custom labels help with personalized task categorization, while email-to-task lets you create tasks directly from emails.
Integrations include Google Sheets and Zapier.
Pros and cons
Pros:
- Recurring tasks with calendar sync
- Minimal CRM included
- Email-to-task conversion
- Custom labels for task organization
- Effective time tracking and billing
Cons:
- No native mobile app
- Limited storage on free plan
- No advanced project management features
- Basic reporting capabilities
- Limited third-party integrations
Cayzu is a cloud-based help desk software designed for small and medium-sized businesses. It helps teams manage customer support inquiries across various channels through a unified platform.
Why Cayzu is a good Groove alternative: Cayzu lets you manage them all from a single account. You can customize each brand's support portal, ensuring a consistent customer experience. Features like ticket management and real-time reporting keep your support operations organized. Automated workflows help reduce manual tasks and improve efficiency.
Standout features & integrations:
Features include a mobile app, automated workflows, and built-in SLA rules. The mobile app allows your team to manage tickets on the go. Automated workflows reduce manual tasks, while SLA rules help ensure timely customer responses.
Integrations include Gmail, Google Sheets, Slack, HubSpot, Microsoft Outlook, ClickDesk, WooCommerce, and App Status by Zapier.
Pros and cons
Pros:
- Mobile app access
- Ample ticketing system
- Reliable system performance
- Affordable for small businesses
- Efficient customer support
Cons:
- Limited reporting capabilities
- Learning curve during setup
- Restricted customization for customer portal
- Complex settings for some functions
- Limited advanced features
Agile CRM is a cloud-based customer relationship management solution designed for small to midsize businesses. It integrates sales automation, marketing automation, and customer service features into a single platform.
Why Agile CRM is a good Groove alternative: Agile CRM offers a unified platform that combines sales automation, marketing automation, and customer service tools. This integration ensures your team can manage customer relationships, track sales, and provide support without switching between multiple systems. Features like contact management, deal tracking, and telephony integration enhance your ability to oversee sales processes. Additionally, marketing automation tools such as email campaigns and web engagement help in nurturing leads effectively.
Standout features & integrations:
Features include lead scoring, appointment scheduling, and project management. Lead scoring helps prioritize prospects based on engagement and potential value. Appointment scheduling streamlines meeting management, while project management tools support task organization and team collaboration.
Integrations include Google Apps, QuickBooks, Shopify, Facebook, Twitter, LinkedIn, Stripe, Twilio, Mailchimp, and Zapier.
Pros and cons
Pros:
- Affordable pricing for small businesses
- Integrated telephony features
- Lead scoring capabilities
- Customizable workflows
- Combines sales, marketing, and support tools
Cons:
- Customer support response times vary
- Limited customization in lower-tier plans
- Occasional system performance issues
- Some features require technical setup
- Limited advanced reporting
Spiceworks is a free cloud-based help desk solution designed for IT professionals, enabling them to manage user requests and IT tasks efficiently. It's widely used by small to medium-sized businesses seeking a cost-effective support system.
Why Spiceworks is a good Groove alternative: Spiceworks offers features tailored to IT management. It allows your team to track, prioritize, and manage user requests without the need for extensive setup or maintenance. The platform also provides a customizable web portal for user-submitted tickets, automated ticket assignments based on priorities, and consolidated activity streams to keep your team organized.
Standout features & integrations:
Features include a customizable knowledge base, advanced reporting, and mobile access. The knowledge base helps your team share information efficiently. Advanced reporting provides insights into support activities, while mobile access enables ticket management on the go.
Integrations include connectivity with Spiceworks Inventory, allowing you to link help desk tickets with asset information, and integration with the Spiceworks Community, providing access to a network of IT professionals for support and advice.
Pros and cons
Pros:
- Active user community
- Mobile app access
- Customizable user portal
- Tailored for IT support
- Free to use
Cons:
- Primarily IT-focused
- Limited third-party integrations
- Lacks some automation
- Basic customization options
- Limited advanced features
Help Scout is a help desk software focused on delivering personalized customer support for small to medium-sized businesses. It's used by teams that prioritize human connections and efficient customer communication.
Why Help Scout is a good Groove alternative: Help Scout emphasizes people-first support, offering features like shared inboxes, customer profiles, and in-app messaging. These tools help your team provide personalized responses and maintain strong customer relationships. The intuitive interface makes it easy for your team to manage queries without losing the human touch. Help Scout is perfect for businesses that value customer-centric service.
Standout features & integrations:
Features include reporting and analytics, knowledge base creation, and collision detection. Reporting and analytics provide insights into performance trends. Collision detection prevents duplicate efforts, while the knowledge base enables a self-service portal for customers.
Integrations include Slack, Salesforce, Mailchimp, Shopify, Magento, HubSpot, Microsoft Teams, QuickBooks, Zapier, and Jira.
Pros and cons
Pros:
- Suitable for small to medium teams
- Customizable workflows
- Easy to implement
- Strong reporting capabilities
- Emphasizes human connection
Cons:
- May need additional training
- Basic customization options
- Requires initial setup time
- Can be pricey for large teams
- Limited advanced automation
Other Groove Alternatives
Here are some additional Groove alternatives that didn’t make it onto my shortlist, but are still worth checking out:
- HubSpot
For AI-powered integrations
- HelpDesk
For simple ticket management
- Freshdesk
For omnichannel support solutions
- Re:amaze
For eCommerce store support
- BoldDesk
For customizable dashboards
- Zoho Desk
For remote team collaboration
- Zendesk
For scalable customer support
- Helpwise
For shared inbox capabilities
- Codenica
For IT help desk management
- SolarWinds
For asset management integration
Groove Alternatives Selection Criteria
When selecting the best Groove alternatives to include in this list, I considered common buyer needs and pain points related to help desk software products, like managing high ticket volumes and ensuring quick response times. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Ticket management
- Customer communication
- Reporting and analytics
- Automation of repetitive tasks
- Knowledge base support
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- AI-driven insights
- Multi-language support
- Customizable dashboards
- Integration with social media
- Advanced security features
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Ease of navigation
- Intuitive interface
- Customization options
- Mobile accessibility
- Learning curve
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Chatbots for guidance
- Access to webinars
- Ready-to-use templates
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- Availability of live chat
- 24/7 support options
- Response time to queries
- Knowledgeable support staff
- Access to a community forum
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Cost against features offered
- Flexibility of pricing plans
- Hidden fees or charges
- Discounts for annual billing
- Trial or demo availability
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Commonly mentioned strengths
- Frequent complaints or issues
- Recommendations by users
- Comparison to competitors
Why Look for a Groove Alternative?
While Groove is a good help desk software, there are several reasons why some users seek out alternative solutions. You might be looking for a Groove alternative because…
- You need more advanced automation features
- Your team requires better integration options
- You're looking for more customization flexibility
- You need a solution that scales with your growth
- Your team requires 24/7 customer support
- You're seeking better geographic availability
If any of these sound like you, you’ve come to the right place. My list contains several help desk software options that are better suited for teams facing these challenges with Groove and looking for alternative solutions.
Groove Key Features
Here are some of the key features of Groove, to help you contrast and compare what alternative solutions offer:
- Shared inbox: Helps your team organize and prioritize customer requests effectively.
- Live chat: Provides real-time support and continues conversations via email for offline customers.
- Knowledge base: Offers 24/7 customer self-service, reducing the need for direct support.
- Reporting: Gives insights into performance metrics and customer satisfaction to help guide improvements.
- Integrations: Combines various tools in one interface, enhancing your team's productivity.
- Canned responses: Speeds up response times by allowing your team to use pre-written replies.
- Customizable workflows: Lets you tailor the ticketing process to fit your team's specific needs.
- Tagging: Helps categorize and filter tickets for better organization and faster resolution.
- Automated rules: Allows you to automate repetitive tasks, saving your team time.
- Mobile optimization: Ensures your team can manage support tasks efficiently on any device.
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