17 Best Customer Service Email Management Software For 2023

Hiver is an effective email management software aimed at improving collaboration and productivity for teams using Gmail. It converts your Gmail inbox into a shared workspace, enabling teams to collectively manage emails, delegate tasks, collaborate on responses, and automate workflow processes.

Some of Hiver’s other features include auto-assignment of incoming customer emails, email tags for better organization of queries, and email templates that allow for standardization of customer responses. Hiver also helps support teams monitor and improve performance by offering real-time analytics, custom SLAs, and customer satisfaction surveys.

Hiver helps over 1500 companies deliver a better experience to their customers, including Flexport, Pluralsight, Harvard University, Appsflyer, Oxford Business Group, and Upwork, among others.

On top of everything, Hiver has great price points – starting out at $15/month/user to get your customer service team up and running.

Salesforce Service Cloud is a customer service software that is designed to digitize a company’s contact center to help connect customers to the right people, manage customer queries through email, and resolve cases.

Salesforce Service Cloud helps improve customer service productivity thanks to the platform’s built-in tools, which include Customer 360, real-time data tools, automation, and email integration. It's designed to seamlessly integrate with a company’s systems, including legacy systems that companies can’t afford to replace.

Salesforce Service Cloud equips businesses with the necessary tools to manage emails effectively and improve customer service. Users can create email templates and use them in resolving customer cases and in auto-responses to streamline the management process. All of the Service Cloud plans come with email management features that include email integration with Outlook, email templates, auto-response emails, and email case capture.

Salesforce Service Cloud from $25/user/month (billed annually) and offers a 14-day free trial.

If you’re looking for a tool that does marketing automation, email campaigning, transactional emails, and personalizes CRM, Sendinblue takes the cake.

Small businesses will love the accessibility of creating landing pages, signup forms, Facebook ads, and retargeting features. The free plan alone allows for up to 300 emails per day with unlimited contact options.

The lite version starts at $25/month, and the tool also offers larger plans for enterprise businesses.

HappyFox is a collaborative, cloud-based ticketing system providing a speedy support interface for your customers. Trusted by Fortune 500 brands such as Lowe’s and LeapFrog, they aim to create a “one-stop shop” help desk to help your team keep incoming emails together, and stay organized and in control.

Users will enjoy the simplicity of using canned responses to address repeated queries as well as the useful reporting widgets and customization.

HappyFox has a pricing system based on the number of support agents that starts out at $24/month/user.

Help Scout is a more personalized email manager used by the likes of Grubhub, Reddit, and Postmark. Whether you have a team of 5 people or 500, the interactive layout keeps everything organized so nothing slips through the cracks.

Help Scout teams will also love the “customer sidebar tool” functionality which allows an easy view of contact information, conversations data, as well as activity and data from other apps.

Help Scout’s standard pricing plan starts out at $20/month/user, which includes 3 mailboxes, and 1 docs site.

There is no full free version yet, but Help Scout offers a small free trial period.

Aside from being one of LinkedIn’s top companies in “where India wants to work now”, Freshdesk gears its collaborative ticketing system and AI to create solutions for your team in any industry.

Their AI integrated ticketing system, “Freddy”, saves you from all the mundane and repetitive tasks to save you and your customers time.

Their product also connects with different tools such as Slack. After the 21-day free trial, Freshdesk offers their “blossom” plan at $15/month/agent.

The Zendesk email support software streamlines support with predefined responses called macros, to quickly solve problems without your team sounding like robots.

Their software prides itself on saving time with built-in SLAs for support tickets so your support team always knows the status. Teams also have access to native mobile apps in order to get back to customers. This clean, appealing software has plans for teams and companies of all sizes.

Zendesk offers a 6-month free program specifically for startup businesses.

Their essential plan starts off from $5/month/agent.

This advanced email bot takes action on your email by using award winning case management to create channel-less experiences and streamline your customer service operations.Their machine learning technology constantly learns to provide the most accurate responses for your customers’ issues.

Pega uses a simple-to-configure interface, and intelligent routing to triage emails to the right person. Pega provides four “editions” dependent by case and business type starting from $97.

Those include a customer engagement edition, an enterprise edition, a case management edition (starting at $0.47/case), and finally, a unified messaging edition.

Drag is an all-in-one help desk software within your Gmail allowing you to manage, share, and collaborate without switching to another help desk. The integration helps your team build customer relations and workflows for better success, as well as includes the ability to keep track of team member performance.

With their real-time insight tool, you can always know how your team is doing in terms of replies, activity, and tasks.

Drag offers a great free option for individuals, and the pro version costs $10/month/user and includes unlimited shared inboxes, boards, and collaboration.

Clover acts as your daily workspace, offering a range of functions that include notes, tasks, whiteboards, and a daily planner. All these are combined in a streamlined workflow. 

Why I picked Clover:  This software tool introduces a new way of recording your thoughts, tracking tasks, managing your daily agenda, and planning work. It’s easy to capture ideas and plan tasks, with incomplete tasks automatically rolling over to the next day. 

Clover also acts as a fully-fledged task manager, collaboration tool, and planner. You can add due dates, color code tasks, and network your ideas. Clover automatically adds backlinks to connect your pages where appropriate. 

Clover Standout Features and Integrations

Features include rich media, whiteboarding, markdown formatting, code blocks with syntax highlighting, inline task features, dynamic references, and templates.

Integrations are available natively with tools such as Figma, Google Calendar, Soundcloud and YouTube.

Clover Plans and Pricing

Plans begin at $10/user/month. A free plan with limited features is also available.