30 meilleurs logiciels de service client IA pour les professionnels de l’expérience client

Tidio is a customer service platform that comes with features that help level up your customer support and in turn generate more sales. Tidio is designed and built for small businesses and trusted by 300,000+ websites worldwide today. It is delightfully easy to set up and use, so you can transform your customer service into a sales machine in no time.

With an easily accessible live chat widget, Tidio makes your business available to your customers 24/7, while AI-powered chatbots engage with them in real-time. The AI chatbot is called Lyro AI and it's designed to provide your current team with support answering common questions, while leaving your people with ample time to deal with more complex requests. If you want to try out this feature, the first 50 Lyro conversations are free.

Additionally, connect Messenger, Instagram, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile.

Tidio easily integrates with all websites and platforms like WordPress, Shopify, Wix, BigCommerce, and many others.

Tidio is free for 3 operators and up to 100 unique visitors.

Paid plans costs from $25/month and come with a 7-day free trial.

Freshdesk (a product of Freshworks Inc.) includes built in AI capabilities that can support automation and routing within customer service workflows. Freddy AI can be used to assist with tasks such as handling routine inquiries, routing conversations to the appropriate teams, and supporting real time resolution through automated responses. Features like digitized IVR help collect context before conversations are assigned, which can reduce back and forth during handoffs.

The platform supports customer communication across multiple messaging channels, including WhatsApp, Facebook, LINE, Apple Business Chat, as well as website and mobile app messaging. This allows teams to manage conversations from different platforms within a single system, while giving customers flexibility in how they reach out for support.

Freshdesk also offers tools for proactive customer engagement. Based on predefined triggers and user activity, teams can configure messages that notify customers when support is available. This approach can help teams surface assistance at relevant points in the customer journey rather than waiting for inbound requests.

Freshdesk offers a free plan for up to two agents for six months, with paid plans starting at $19 per user per month when billed annually. Select plans include a 14 day free trial.

Hiver is a modern AI customer service software that brings you all the features you need to deliver strong support in a familiar interface resembling your email inbox. You can manage omnichannel conversations (across email, live chat, WhatsApp, voice, SMS, and social media) from a panel on the left-hand side of your screen, where you can also view the status of each query and track the number of open, pending, or resolved tickets at a glance. 

Hiver is designed for sleek, modern teams that want to move fast. Given that its email-like interface is familiar to most of us, there isn’t much of a learning curve to the tool. You don’t need extensive training to get started. Setting up the tool takes a few minutes. 

The platform’s standout feature is its AI, which is embedded across all touchpoints of the customer support journey. For example, its AI Copilot helps agents respond to customers. It suggests contextual answers, drafts replies, fine-tunes tone, and rephrases messages to keep responses clear and on-brand, drawing from past conversations, internal knowledge, and stored documents. 

It also has AI Agents that help you set up autonomous workflows to handle FAQs, send follow-ups, detect thank-you closures, execute multi-step actions like refunds, and classify/route conversations by category, urgency, or sentiment. Additionally, its AI Insights turns every conversation into a learning opportunity. It helps you spot resolution bottlenecks, forecast potential issues, and surface account health risks before they escalate. Predictive models identify trends so teams can act early and continuously improve.

Hiver has integrations available with Aircall, Asana, Jira, Okta, QuickBooks, Salesforce, Slack, WhatsApp, and Zapier and 100+ other platforms.  

Grammarly is an AI-powered writing assistant that helps you craft clear, effective communication. It offers real-time suggestions to improve grammar, spelling, punctuation, and style across various platforms.

Grammarly's tone detector is invaluable for customer service teams. It analyzes your message's tone—like formal, friendly, or urgent—ensuring your responses align with your brand's voice and the situation's context. This helps you maintain consistency and build stronger customer relationships.

Another standout feature is Grammarly's generative AI assistance. It can compose drafts, rewrite text, and generate ideas based on your prompts and company style guide, streamlining the writing process. This is particularly useful for handling repetitive queries or creating personalized responses, enhancing efficiency and customer satisfaction.

Integrations include Slack, Outlook, Notion, Chrome, Safari, Firefox, Edge, MS Office, Google Docs, and Gmail.

Quidget is a no-code AI agent designed to provide 24/7 customer support. It can communicate fluently in over 45 languages and seamlessly transfers complex issues to your team when necessary.

When you're looking for an AI customer service tool that does more than just answer basic queries, Quidget stands out with its ability to learn from your existing content. This feature means the AI can provide more accurate and contextually relevant responses, which is crucial for maintaining the quality of customer interactions. The software is designed to handle repetitive frontline support, freeing up your team to focus on more complex issues.

Another appealing aspect of Quidget is its human handoff feature. When the AI encounters a complex issue it can't solve, it transfers the conversation to a human agent. This AI-human collaboration ensures that customer service is uninterrupted and that your team can step in when their expertise is needed. 

Integrations include Euphoric.ai, Zendesk, WhatsApp, and Slack.

Zoho Desk is a comprehensive customer support software designed to help businesses manage customer inquiries and support tickets efficiently. It offers a user-friendly interface, omnichannel support, ticket automation, and advanced analytics tools.

Zoho's AI assistant, Zia, enhances customer service by automating routine tasks, providing sentiment analysis, and offering contextual assistance to both customers and agents. This AI-driven approach not only improves operations but also ensures that customer queries are handled efficiently. The ability of Zia to tag tickets, route them to the appropriate agents, and even notify administrators of difficult situations also improves the overall response and resolution times.

Another notable feature of Zoho Desk is its robust ticket management system, which supports multichannel ticketing from emails, social media, and even instant messaging apps like WhatsApp. This multichannel support ensures that customers can reach out through their preferred communication channels.

Integrations include Google Workspace, Microsoft Office 365, Slack, Jira, Trello, Asana, Dropbox, OneDrive, Box, GitHub, Bitbucket, Zendesk, Salesforce, HubSpot, Intercom, Freshdesk, and other Zoho apps.

SurveySparrow provides a dynamic way for your business to engage with customers through its AI-enhanced feedback and survey tools. If you're in an industry that relies on understanding customer sentiment, such as retail or hospitality, SurveySparrow offers a unique approach with its conversational surveys that feel less intrusive and more engaging. By addressing challenges in collecting and analyzing customer feedback, it helps transform raw data into actionable insights, ensuring that your team can make informed decisions to enhance customer experiences.

Why I Picked SurveySparrow

I picked SurveySparrow for its standout AI capabilities, especially its CogniVue feature that extracts actionable insights from customer data. This feature is crucial for turning feedback into strategies that can improve service quality. Additionally, its multi-channel feedback collection across platforms like WhatsApp and social media ensures you're meeting customers where they are, enhancing the overall customer experience. These features make it an ideal choice for businesses aiming to elevate their customer service through AI-driven insights.

SurveySparrow Key Features

In addition to its AI capabilities and multi-channel feedback collection, I also found:

• Recurring Surveys & Scheduled Automations: Allows you to set surveys to run at intervals (e.g., after support ticket closure or product delivery), with triggers and reminders built in.
• Reputation Management: Manage and enhance your brand's online presence by addressing customer feedback proactively.
• Audience Management & Segmentation: Lets you import contacts from CRMs or other systems, group them into lists, apply logic and branch questions.
• SpotChecks: Collect micro-feedback on specific touchpoints to gain deeper insights into customer experiences.

SurveySparrow Integrations

Integrations include Salesforce, Jira, Slack, ChatGPT, Google Tag Manager, Stripe, Freshdesk, Zapier, Shopify, Google Analytics, and Zendesk.

Chatbase is an AI customer service platform designed to help you create and manage AI-driven customer service agents. It’s built to improve customer experiences by providing personalized and empathetic support without needing technical skills.

One reason I picked Chatbase is its ability to perform actions within integrated systems, like updating subscriptions or handling orders, making it a versatile tool for customer service. This feature means your team can manage customer interactions more effectively, ensuring that you meet customer needs promptly. Additionally, Chatbase's smart escalation feature seamlessly transitions complex queries to human agents, allowing for a blend of AI efficiency and human touch.

Another standout feature is Chatbase's advanced reporting, which offers insights into agent performance and customer interactions. This means you can continually refine your customer service strategies based on actual data, leading to improved service delivery. With the capability to compare AI models, Chatbase ensures that you always have the most effective AI tools at your disposal, enhancing your customer service efforts.

Features include AI-powered guardrails that prevent misinformation and off-topic responses, ensuring trust and reliability in interactions. The platform also provides multilingual support, offering real-time assistance in over 80 languages, which is crucial for businesses operating in diverse markets. Additionally, Chatbase adapts to modern conversational styles, making interactions feel more natural and relatable to users.

Integrations include Make, Zendesk, Notion, Slack, Stripe, Salesforce, Cal.com, Calendly, WhatsApp, Zapier, and Messenger.

14.ai gives growing teams a way to turn customer support into an AI-driven operation that still feels personal and on-brand. If you’re managing rising volumes across chat, email, or social channels, it steps in as an autonomous agent that responds instantly and resolves common issues without relying on a large human team. It’s built for businesses that want AI to enhance their customer experience rather than replace the human touch.

Why I Picked 14.ai

I picked 14.ai as an AI customer service software because it focuses on actual resolution, not just drafted replies or basic automation. Its intent- and sentiment-aware response engine allows you to deliver personalized answers across multiple channels—including TikTok Shop DMs, email, and chat—while keeping your brand voice intact. I also appreciate how it prioritizes fast response times, helping your team stay ahead of customer expectations without stretching resources.

14.ai Key Features

In addition to its personalized AI response capabilities, you get several features built specifically for support teams that want deeper automation and context:

• Real-time order management: Access live Shopify and TikTok Shop order data inside conversations to handle refunds, exchanges, and fulfillment questions instantly.
• Dynamic knowledge-base ingestion: Auto-sync FAQs, policies, SOPs, product descriptions, and historical tickets so your AI always has the latest information.
• Automated re-order and upsell links: Generate re-order options or recommended add-ons directly within the chat flow to support post-purchase engagement.
• Unified multichannel workspace: Bring email, chat, TikTok, and other channels into one space so your team can monitor conversations even when the AI handles most of them.

14.ai Integrations

Integrations include Shopify, TikTok Shop, Stripe, and support for custom APIs to connect additional internal systems or tools.

Custify is a customer success software designed primarily for SaaS businesses.It focuses on all the aspects of consumer involvement with your business including customer lifecycles, product adoption, and upsell opportunities.

Custify can automate basic customer service actions, like welcome emails, low engagement jump-starts, and personalized renewal processes.

Custify assigns health scores to each client, which identifies potentials for churn or profit and flags your team to intervene with context-specific messaging where appropriate.

Scheduled emails can be sent to sales, management, and stakeholders to keep them informed about company performance. Basic customer service solutions can be handled by their entry-level plan but upgrading will unlock project management features and workflow automations that your team may find useful.

Custify can be integrated with Slack, email, SMS, analytics solutions, and your CRM. You can also use Custify’s native API to connect with more tools.

Custify starts from $199/month and offers a free trial and a free demo.